I have used their services a few times, as the options to send money to Cuba are limited and suffering changes on a daily basis. I have to say that DUALES has sometimes delivered the money on time, however, the way they operate is similar to that in CUBA, they make changes last minute and you have to accept the changes, because by the time you realize the change it is too late. Last night I placed two orders Delivery Type: MLC Card USD Any Bank, I even chatted with the so called supervisor on line and he explained the type of cards. Well to make the story short when I checked the order status today it showed home delivery. They decided to change the delivery method without even advising about this, and for the person chatting this was ok. They just decided that it was like this and that is it. Take it or leave it. Same mentality as the Cuban Government you have to makedo with any change even if you do not like it. They did not even thought about the idea, that maybe we do not want anyone delivering anything person to person, because we do not want our family members to be exposed to COVID 19 by receiving unknown people. The card is our best option. They failed at everything, customer service, delivering their promises etc. It seems they are working for the Cuban Government instead forcing people to whatever they want. They could have contacted me and advised me that the card option was no longer available, and proposed the change instead of deciding by themselves. Now they are forcing my family members to go to a bank, line up to deposit the money once again exposing them to COVID 19 It is a pity a business like this one can operate in Canada with such poor practices, rude personnel, and lack of professionalism.