duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,208 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

4169924932

Write Your review

Tell us how duales-com made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For me the ONLY method of paying for the Money Trasfer is by a CREDIT CARD. It was impossible several times recently. Duales should correct the situation. People in Cuba are waiting for money now before Christmas.!!!”

Helpful Report

Posted 1 week ago

“I am very pleased with your service very prompt thanks”

Helpful Report

Posted 2 weeks ago

“Toujours un très bon service et facilité pour l'envoi à l'extérieur du Canada”

Helpful Report

Posted 2 weeks ago

“This service is perfect and quick delivery”

Helpful Report

Posted 3 weeks ago

“Order placed but not paid for! Usually pay by visa card. Not sure of the latest options. Interac/ email money transfer.”

Helpful Report

Posted 3 weeks ago

“I'm very disappointed I can't pay with my credit card anymore. I tried sending money, but I couldn't pay by interac or email transfer. Why does everything need to be so difficult?”

Helpful Report

Posted 1 month ago

“wonderful service thank you”

Helpful Report

Posted 1 month ago

“you are the best”

duales-com 5 star review on 7th November 2025

Helpful Report

Posted 1 month ago

“I've been a loyal Duales user for years, but the company has clearly declined; it's simply not the same service anymore. The most frustrating change is the collapse of customer support. Not only are emails consistently unanswered, but on the rare occasion you do get a reply, the staff is no longer cordial. To make matters worse, they've removed credit card payments, forcing users to inconveniently rely on money transfers. I am currently experiencing this lack of support firsthand: I initiated a transaction on October 24th and have been sending daily follow-up emails, but I have not received a single response, today is Nov. 4tH He sido un usuario fiel de Duales durante años, pero la empresa ha decaído claramente; simplemente ya no es el mismo servicio. El cambio más frustrante es el colapso del servicio de atención al cliente. Los correos electrónicos no solo quedan sistemáticamente sin respuesta, sino que en la rara ocasión en que se obtiene una, el personal ya no es cordial. Para colmo, han eliminado los pagos con tarjeta de crédito, obligando a los usuarios a depender incómodamente de las transferencias de dinero.”

Helpful Report

Posted 1 month ago

“Highly recommended. No problem on the delivery of the money”

Helpful Report

Posted 1 month ago

“Service is very good. Your phone system needs updating.”

Helpful Report

Posted 1 month ago

“Service rapide avec les montants exacts.”

Helpful Report

Posted 2 months ago

“He usado duales para el envio de dinero a Cuba durante mucho tiempo pero de pronto no puedo hacer ningun envio porque cuando hago click para pagar sale una pagina de entidades bancarias canadienses con las que no tengo ninguna relacion. Supongo que es un error de la pagina web pero la falta de preocupacion de los responsables es desconcertante.”

Helpful Report

Posted 2 months ago

“Why did you guys delete the use of credit cards? It makes me want to use other competitor sites”

Helpful Report

Posted 2 months ago

“I have been using Duales for years. Excellente service, but now the option to pay by creditcard or debot card is not there anymore. Please fix this isue. I sent 3 emails about this situation., not anwers at this moment. Thanks.”

Helpful Report

Posted 2 months ago

“Dependable, as always, cash in the recipient's hands delivered to their door. It will be nice when a credit card(VISA) can be used again, that is the only reason I didn't rate five stars.”

Helpful Report

Posted 2 months ago

“Been using duales for years now ,fantastic service”

Helpful Report

Posted 2 months ago

“Personally I think you're service is very good. No problems thanks.”

Helpful Report

Posted 2 months ago

“Porque dice que el mu entero puede enviar, hice la simulación y son unos pocos países, por ejemplo desde aquí Brasil no tiene opción”

Helpful Report

Posted 3 months ago

“They confiscated my €36,200 until TRAKMINT . ORG intervened”

Helpful Report

Posted 3 months ago

duales-com is rated 4.3 based on 2,208 reviews