duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,171 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am quite pleased with Duales. The money I send to Cuba arrives there within 2-3 days. The money is delivered directly to the recipient at their home. When I have a problem, there is a technical person that resolves the issue. I will continue using Duales. Thank you Duales.”

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Posted 1 week ago

“I sent money on a Friday, and it was received at our friend's home in a fairly remote small village on the following Monday. The option to use a credit card is still not available, but the pay pal option worked very well. 5 stars.”

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Posted 1 week ago

“Very convenient and reliable. I highly recommend it.”

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Posted 1 week ago

“I have used Duales to send money to Cuba for at least past ten years. We have had our ups and downs due to the erratic fiscal policies caused by the Cuban government. No fault of Duales as they worked overtime keeping up with the changes and keeping their customers in the loop. My Canadian friends as well as us Americans appreciate Duales's help. I've found Duale's customer support to be first class. Always get a timely reponse whether via email or phone call. Duales has followed through when the unexpected happens, Cuban government's policies are crazy at times. Duales is in tune to what that government is up to. I find this comforting. As to fees, I found Duales to be very fair and in fact, lower than others. One service Duales has that I have yet to see with others is "Home Delivery USD cash". I suppose this costs a little more since Duales has people on the ground delivering USD cash to those you designate. This alone is service far above what others offer. My Cuban family loves getting cash. Often times, within two days. With cash, my family actually has real choices in the marketplace. The exchange rate to CUCs for my family using cash vs MLC is superior. Duales ROCKS ! Santiago”

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Posted 1 week ago

“Excellent service ❤️”

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Posted 1 week ago

“Excellent service”

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Posted 2 weeks ago

“Excelente servicio lo uso hace años, me gustaría y eso es a modo de feedback que lanzarán promociones al igual que actualizaciones del estado de la transacción/entrega”

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Posted 2 weeks ago

“I have used Duales for many years. My recent use if their services was disapointing. The new regulations governing transferring money to Cuba were not explained, and the man in sales is extremely rude.”

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Posted 3 weeks ago

“Thanks I am very pleased to begin doing business with you as u deliver the money fast and your rates are much better than the bank so thank you”

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Posted 4 weeks ago

“Thank you so much!”

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Posted 4 weeks ago

“Since more than a month Card payment is not longer at option at the webpage. Download the App and after try to send money said: Finish to complete your profile then contact customer services. Customer care said the issue is a Card system maintenance but still not working. I do not think this is the real situation. Try to contact customer services not answer our emails. Is a shame the way they treat a customer that have been used their service for 7 years.”

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Posted 4 weeks ago

“Unbelievably to use credit cards for payment.”

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Posted 1 month ago

“Es una compañía que hace un excelente trabajo no tengo ninguna queja. Gracias por ayudar a nuestros familiares”

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Posted 1 month ago

“easy to perform a transfer”

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Posted 1 month ago

“I made this transaction easily, using my debit card, today, this is not an option for me”

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Posted 1 month ago

“Delivered quickly.”

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Posted 1 month ago

“I always use Duale to send money to Cuba, and they have been excellent. I have a family member in Cuba,and have always pay with credit card. There credit card division is having issues. How am I going to be able to help my family member? Please get if fixed.”

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Posted 1 month ago

“I used to use duals frequently to send money to Cuba, but it no longer works the way it did before. I tried installing the app, and it also doesn't offer home delivery or Mastercard payment options. im living in united arab emirates”

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Posted 1 month ago

“Always want to use duales.com, but don't like comes: DUC App?, I have to do the research until find Duales. WHY?”

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Posted 2 months ago

“Duales are excellent. The system is easy to use. The money is delivered to your Cuban recipient quickly and 100% reliably.”

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Posted 2 months ago

duales-com is rated 4.3 based on 2,171 reviews