duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,032 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOBODY ANSWERS THE PHONE WHEN YOU CALL. PLUS I HAVE A PROBLEM ALL THE TIME TRYING TO SEND MONEY ON YOUR WEBSITE”

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Posted 1 month ago

“I have always tried my best to help Cubans.How ever the current service charges and exchange rates means I will be sending less money to help the people who need it most. I will be exploring other options to help the people of Cuba.”

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Posted 4 months ago

“website and people do not answer the phone”

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Posted 5 months ago

“Hice una transacción hace 4 días y mi amiga en Cuba aún no recibe su dinero...”

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Posted 5 months ago

“My friend haven't received the funds yet. Any idea why?”

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Posted 11 months ago

“Le 4 avril dernier, j'ai fait une transaction. 6 jours le temps avant que mon amie à Cuba reçoive son argent. Très long...”

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Posted 1 year ago

“They haven't received the money, yet.”

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Posted 1 year ago

“Duales deleted 2 years of my receipts from my purchases online They sometimes provide help but other times will leave me hours online waiting for a response. At times staff have been quite rude.”

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Posted 1 year ago

“A few days ago I sent a payment to my friend in Cuba. I wanted to send the money in US dollars. When I went back to the amount it had been converted to Pecos. What did I do wrong for this to happen?”

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Posted 1 year ago

“Hi! First, l had some problems with the transfer, I had to do it two times to be able to complete the transaction. But the worst thing is the cost of the transfer. I don't understand why the price increases with the amount because, for you, a 100 $ transfer or a 400 $ transfer requires the same time and the same work. I think because you are the only one to be able to do those transfers, you take advantage of the situation and abuse us. For me, it is like stealing us. I paid more than 100 $ for a 400 $Transfer. Unacceptable.”

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Posted 1 year ago

“Payment screen changed and now its not accepting my payment”

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Posted 2 years ago

“A lot more difficult to navigate and to edit”

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Posted 2 years ago

“The problem with the application is somethime the fees is crazy the calculator Le problème avec l’application c’est les frais calculés ça m’a pris une heure pour avoir un bon calcul”

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Posted 2 years ago

“I made several attempts to send money to a friend in Cuba over the last two days and I have been unsuccessful. To make matters worse, I attempted to get some help from a Duales agent and was unable to contact anyone. I have sent money to Cuba each Christmas for several years and have not had any trouble with the process in the past.”

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Posted 2 years ago

“Je trouve qu'il est simple et facile d'utiliser vos services. Cependant je trouve que les frais sont prohibitifs. Il est très honéreux d'utiliser vos services. Comme il y a peu d'entreprises qui offrent ce service nous sommes piégés et vous en profitez pour imposer des frais élevés. C'est presque de l'extorsion. C,est très frustrant. Il pourrait y avoir un frais de 15 % jusqu'a 200 $ et ensuite un frais fixe de 30 $ pour les montants de 200 $ et plus. De plus il n'est pas plus dispendieux pour vous de traiter un montant de 50 $ que de traiter un montant de 200 $. Alors pourquoi les frais sont ils variables?”

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Posted 2 years ago

“J'ai du me résigner à effectuer un transfert dans un compte CUP à Cuba. Vous promettez des transferts possibles dans un compte en fonds USD et ce n'est toujours pas possible. Le transfert en CUP est nettement plus dispendieux et moins avantageux pour la personne qui reçoit le transfert.”

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Posted 2 years ago

“Very disappointed. Had not used account for a while. Forgot user name. Kept giving me password which I had. Finally got on then sent me to an app in playstore to sign up again. I just wanted myaccount to be reactivated so I can send much ended money to Cuba.”

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Posted 2 years ago

“I am still awaiting for a confirmation regarding my transfert 196719 sent yesterday for which the interact money transfert was sent and debited from my bank account. Please let me know if the payment was received. After I received confirmation that the transfer was remitted to the destinatary, it will convey to you my final review. D. Dortelus”

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Posted 2 years ago

“you phone no one answers, you go to chat in spanish i live in canada and then lemargo inc would not take my mastercard i use as i have done b4 .just sending funds to cuba would not accept my beneficuary bank acc't # so had to settle for home delivery and they in cuba would like a date when funds coming ,few days its electronic transfer .people in cuba waiting for money now. then you are almost finished with application as im on phone in cuba time out start all over so find out from lemargo as voicemail only when money arrives bastards no customer service no one answered phone at duales”

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Posted 3 years ago

“I am paying in U.S.D. funds so I don't understand why the money i send isn't in U.S.D. it is unfair to me paying and to my family receiving the funds in Cuban currency especially knowing how bad the situation is right now in Cuba. So sad.”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,032 reviews