duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,198 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

4169924932

Write Your review

Tell us how duales-com made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He usado duales para el envio de dinero a Cuba durante mucho tiempo pero de pronto no puedo hacer ningun envio porque cuando hago click para pagar sale una pagina de entidades bancarias canadienses con las que no tengo ninguna relacion. Supongo que es un error de la pagina web pero la falta de preocupacion de los responsables es desconcertante.”

Helpful Report

Posted 2 weeks ago

“Did business with them before, now you can't pay order with credit card, too bad.”

Helpful Report

Posted 1 month ago

“It took a week for my transfer to get to Cuba when usually it takes 2-3 days. All this because of Lot of confuson between duales and ducapp that should be clarifided”

Helpful Report

Posted 2 months ago

“Since more than a month Card payment is not longer at option at the webpage. Download the App and after try to send money said: Finish to complete your profile then contact customer services. Customer care said the issue is a Card system maintenance but still not working. I do not think this is the real situation. Try to contact customer services not answer our emails. Is a shame the way they treat a customer that have been used their service for 7 years.”

Helpful Report

Posted 4 months ago

“Unbelievably to use credit cards for payment.”

Helpful Report

Posted 4 months ago

“I placed my order and have not recieved a receipt yet??”

Helpful Report

Posted 8 months ago

“I TRY TO GET IN, AND AFTER TWO DAYS TRYING TO GET IN I GAVE UP.”

Helpful Report

Posted 1 year ago

“Nunca habia tenido una queja hasta ahora que mi beneficiario recibio una suma equivocada. Pienso que estos incidentes son responsabilidad del contacto en Cuba. Sin embargo la compania deberia tener mas control sobre el negocio. Por ejemplo, el beneficiario deberia recibir una factura de la entrega y la compania deberia notificar al remitente una vez concluido el servicio Todo parece indicar que estos protocolos los dejan en manos de los clientes y no me parece serio ni profesional.”

Helpful Report

Posted 1 year ago

“NOBODY ANSWERS THE PHONE WHEN YOU CALL. PLUS I HAVE A PROBLEM ALL THE TIME TRYING TO SEND MONEY ON YOUR WEBSITE”

Helpful Report

Posted 1 year ago

“I have always tried my best to help Cubans.How ever the current service charges and exchange rates means I will be sending less money to help the people who need it most. I will be exploring other options to help the people of Cuba.”

Helpful Report

Posted 1 year ago

“website and people do not answer the phone”

Helpful Report

Posted 1 year ago

“Hice una transacción hace 4 días y mi amiga en Cuba aún no recibe su dinero...”

Helpful Report

Posted 1 year ago

“My friend haven't received the funds yet. Any idea why?”

Helpful Report

Posted 2 years ago

“Le 4 avril dernier, j'ai fait une transaction. 6 jours le temps avant que mon amie à Cuba reçoive son argent. Très long...”

Helpful Report

Posted 2 years ago

“They haven't received the money, yet.”

Helpful Report

Posted 2 years ago

“Duales deleted 2 years of my receipts from my purchases online They sometimes provide help but other times will leave me hours online waiting for a response. At times staff have been quite rude.”

Helpful Report

Posted 2 years ago

“A few days ago I sent a payment to my friend in Cuba. I wanted to send the money in US dollars. When I went back to the amount it had been converted to Pecos. What did I do wrong for this to happen?”

Helpful Report

Posted 2 years ago

“Hi! First, l had some problems with the transfer, I had to do it two times to be able to complete the transaction. But the worst thing is the cost of the transfer. I don't understand why the price increases with the amount because, for you, a 100 $ transfer or a 400 $ transfer requires the same time and the same work. I think because you are the only one to be able to do those transfers, you take advantage of the situation and abuse us. For me, it is like stealing us. I paid more than 100 $ for a 400 $Transfer. Unacceptable.”

Helpful Report

Posted 3 years ago

“Payment screen changed and now its not accepting my payment”

Helpful Report

Posted 3 years ago

“A lot more difficult to navigate and to edit”

Helpful Report

Posted 3 years ago

duales-com is rated 4.3 based on 2,198 reviews