duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,208 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For me the ONLY method of paying for the Money Trasfer is by a CREDIT CARD. It was impossible several times recently. Duales should correct the situation. People in Cuba are waiting for money now before Christmas.!!!”

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Posted 1 week ago

“I've been a loyal Duales user for years, but the company has clearly declined; it's simply not the same service anymore. The most frustrating change is the collapse of customer support. Not only are emails consistently unanswered, but on the rare occasion you do get a reply, the staff is no longer cordial. To make matters worse, they've removed credit card payments, forcing users to inconveniently rely on money transfers. I am currently experiencing this lack of support firsthand: I initiated a transaction on October 24th and have been sending daily follow-up emails, but I have not received a single response, today is Nov. 4tH He sido un usuario fiel de Duales durante años, pero la empresa ha decaído claramente; simplemente ya no es el mismo servicio. El cambio más frustrante es el colapso del servicio de atención al cliente. Los correos electrónicos no solo quedan sistemáticamente sin respuesta, sino que en la rara ocasión en que se obtiene una, el personal ya no es cordial. Para colmo, han eliminado los pagos con tarjeta de crédito, obligando a los usuarios a depender incómodamente de las transferencias de dinero.”

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Posted 1 month ago

“Porque dice que el mu entero puede enviar, hice la simulación y son unos pocos países, por ejemplo desde aquí Brasil no tiene opción”

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Posted 3 months ago

“They confiscated my €36,200 until TRAKMINT . ORG intervened”

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Posted 3 months ago

“I made this transaction easily, using my debit card, today, this is not an option for me”

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Posted 7 months ago

“I used to use duals frequently to send money to Cuba, but it no longer works the way it did before. I tried installing the app, and it also doesn't offer home delivery or Mastercard payment options. im living in united arab emirates”

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Posted 7 months ago

“Due to fraudulent activity that halted my withdrawals, Supreme*asset7*@*gmail*.com stepped in and helped me reclaim my funds.”

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Posted 9 months ago

“Muy mal servicio nunca más utilizaré este sitio para enviar dinero a Cuba”

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Posted 11 months ago

“Unreliable costumer service, whether by phone or bu email. Duales is under the belief that they are doing a favor, instead of the contrary; duales should be happy to have new costumers and be ready to help with an app (DUCAPP) which does not work properly. I have decided to give up and look for other, friendly, ways of sending money”

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Posted 1 year ago

“I recently tried to put an order towards Cuba, the system didn't recognized my password so I had to reset it and still did not work; end of story: I went with the competition and worked pretty fast!! En este mundo loco en ke vivimos no hay tiempo para desperdiciar.”

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Posted 1 year ago

“5 days later and my family have not received the remesa.....”

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Posted 1 year ago

“In the pass every thing was good but last week the delivery service was very bad, the man who delivered was rude, he claimed not to have received the telephone number of the person who was to receive the money.”

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Posted 1 year ago

“Son unos desconsiderados no pagan el dinero a tiempo y se lo roban también así que tengan cuidado porque su familia puede ser afectada”

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Posted 1 year ago

“Mi marido me envió un dinero ya hace 5 días y aún no me lo entregan?? Por qué demoran”

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Posted 1 year ago

“El destinatario tiene que esperar demasiado tiempo para recibir el envio hecho directamente a la casa, mismo si se paga el servicio.”

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Posted 2 years ago

“Cuballama una Pagina donde los artículos que llevan a tu hogar llegan rotos no te lo revisan y luego no te lo reponen llebo mas de 15 días esperando que repongan una lavadora que compré para mi mamá Y solo disen que están esperando por el proveedor de cuba y ni cambian el artículo ni reponen el equipo no recomiendo para nada la verdad”

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Posted 2 years ago

“I placed the order at lunch time on Tuesday and I received a confirmation at 2:37pm. 24 hours later I was asked to review Duales. Today is it afternoon on SATURDAY and after 4 days they have NOT received the money. HUMMMMMMMMMM What kind of rating would you give Duales. My recipient has been waiting patiently by the phone waiting for the call and the money but nothing yet. I called the company on Saturday and the money was delivered on Sunday. Thank you.”

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Posted 2 years ago

“Money not delivered to customer in Rafael Freyre as yet. Very disappointed will have to look for another company for money transfer”

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Posted 2 years ago

“verifcacion todavia pendiente”

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Posted 2 years ago

“No aconsejo este servicio para nada es una real porquería he tenido una super mala experiencia con esta agencia, envié una planta para cuba pagándola desde su sitio web donde en este decia que el tiempo de demora de la entrega era de 1 mes pues pasaron dos tres y este es el cuarto mes y aun mis familiares no saben nada de la planta, la cual mande para un momento critico que se pasaba y al final todo fue dinero mal gastado ya que no pude resolver el problema, 👀 cada vez que llamo lo único que dicen para justificar todo, es que los envios se atrasaron devido a el ciclón, cuyo ciclón paso por la zona occidental y yo vivo en el centro así que nada que ver con el ciclón, algo común en esta agencia tratar de justificar cosas que son mentiras, mi consejo no accedan a esta página de porquería para nada”

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Posted 2 years ago

duales-com is rated 4.3 based on 2,208 reviews