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duales-com Reviews

4.3 Rating 2,036 Reviews
82 %
of reviewers recommend duales-com
Company Reviews Metrics
4.3
Based on 2,036 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
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4169924932

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Darrin
Verified Buyer
“Trying to sign up. No instructions regarding what documentation is required. Automatically changing the address inputs is not helping. Take a photo of something for every attempt. Works maybe on out of 100 attempts. No feed back as to when application will be approved. Need to ask many questions to find out what is the process. I am not impressed with the process and now someone has a photo of my drivers license and passport. Documentation does not include the sign up process that the app is using. Take a Photo. Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo”
Helpful Report
Posted 3 years ago
REMY OTOOLE
Unverified Reviewer
“Their office is closed and the recorded message says PLEASE CALL BACK DURING WORK HOURS, but they don't bother to mention the hours. WHAT? And everytime I call it's shut. WHAT ARE YOUR HOURS? ALSO I wanted to send 300 to Cuba and online it calculate it would be SIXTY dollars in fees. That's crazy!”
Helpful Report
Posted 3 years ago
Tomislav
Verified Buyer
“Well, I am still in process of doing the transactions. I do not speak Spanish and some information I had in Spanish. Tried to phone on your advertised number however your phone system does not work. I mean you dial and get 3 options and whichever option you choose you are defaulted to main menu over and over. Tried to asked for help on line - the person would not answer my questions - just kept stressing what I need to do. I could not explain that I do not follow that and needed some help and clarification. Then it was enough for that try. I might try later again. Wich me good luck and check your phone system! *I did not try it today!”
Helpful Report
Posted 3 years ago
Deb
Unverified Reviewer
“Very difficult site to understand. I would like to use the service but as I am older and not tech savy I had a very difficult time and quit.”
Helpful Report
Posted 3 years ago
Giorgio
Verified Buyer
“I was unable to enter the payee details, your application is not needed. I ask you to destroy my personal data”
Helpful Report
Posted 3 years ago
Serge
Verified Buyer
“J'ai un problème a envoyer de l'argent a Cuba votre site me dit que " Bank Card number is not valid. 16 digits card number only. " même si je place les 16 chiffres de la carte bancaire, que dois-je faire”
Helpful Report
Posted 3 years ago
Marianna
Verified Buyer
“Je ne peux pas faire un transfert an dollar américain , par ce que l'application est seulement pour téléphone cellulaire. Vous venez de perdre un client. Je ne fais pas des transactions bancaires par cellulaire, désolé”
Helpful Report
Posted 3 years ago
Philip
Verified Buyer
“website is poorly set up. I wanted to transfer to an US dollar AIS card, and could not be done. Do not advertise what you are not capable of.”
Helpful Report
Posted 3 years ago
Anónimo
Verified Buyer
“No me gusta siempre que vuelvo a entrar me da error , deberían mejorar la página web”
Helpful Report
Posted 3 years ago
Edward Arthur
Verified Buyer
“I have problem with bank account in Las Tunas, Cuba not accepting, I check number is Ok, I can’t change to next page”
Helpful Report
Posted 3 years ago
Paul
Verified Buyer
“You go to a lot of trouble and there is no way to contact you when there is a problem. I have entered the 16 digit MLC card # multiple time to no avail. Just a waste of time.”
Helpful Report
Posted 3 years ago
Clifford
Verified Buyer
“I registered with Duales in the hope of sending money to Cuba but when I had a query nobody answered my email. Makes me very nervous about using Duales, are they a legitimate and trustworthy organisation if they dont answer enquiries, particularly when you have problems. I am now very wary of Duales.”
Helpful Report
Posted 3 years ago
Alain
Verified Buyer
“I can not send money to Cuba and that is what i want :-(”
Helpful Report
Posted 3 years ago
Alejandro
Unverified Reviewer
“Tremendo robo !!!! fui a mandar mil dólares y me cobran 200 por el envío !!! This is a joke !!! Total ripoff !!! I try to sent $1k and the charge is $200 for the transfer !!! Completely out of order !!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Did 2 transfers with this company to family in Cuba and it was effortless before but now with being unable to transfer to an MLC USD card, I was told I could get a refund of my wallet in my app. After multiple emails with request to refund my wallet, no response. Now the only option in the application is home delivery in CUP and no explanation provided as to why they can’t transfer money on the MLC card in USD. Quite frustrating and disappointing as it was so effortless before. If you’re thinking about using this service, please think of using another transfer service. Based on the reviews, sounds like many others are dealing with no communication from them.”
Helpful Report
Posted 3 years ago
Kent
Unverified Reviewer
“Transaction 188252 not delivered in usd. As requested. Still awaiting a correction. Or refund.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“First time using Duales. After 7 days, my family haven't received the money. At least Customer services works, after 2 days they told me because the Holidays was a delayed. Second response after 7 days, they told me because "Cuba's changes" we need to wait more days... they don't how many more days.....!”
Helpful Report
Posted 3 years ago
Mariola
Verified Buyer
“They did not help me at all. I tried to Register to send money to my husband in Cuba, but was never able to submit the application.Because since I was a new client, I was to Register as New & the application did not allowed me to Register as New. They wanted me to write my user name & password which I had ever before created. I then sent duales an email requesting help & they responded me to Click on a Link that did not work, emailed them again & they never responded. I called the 1-888-888-8908 and a machine kept telling me that extension 151 was busy. Called again & now the machine said that extension 153 was busy. I had never even dial any extension! Playing games & more games with me.”
Helpful Report
Posted 3 years ago
Vern
Verified Buyer
“I never used your service as it is complicated and hard to use”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“This is SCAM! Funds were not delivered. I tried to contact Duales several times, but they do not answer the phone, or reply to their customer service e-mail address.”
Helpful Report
Posted 3 years ago
duales-com is rated 4.3 based on 2,036 reviews
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