duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,040 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,040 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to send money after adding a beneficiary.”

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Posted 3 days ago

“Duales was offering very good service. Now I am concerned about the number of days that is taking for delivery.”

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Posted 3 months ago

“Nice service, the app and website, not so much. they feel clunky and unreliable.”

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Posted 4 months ago

“Money gets there eventually Duales never seems to know if you've sent in a payment which seems strange.”

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Posted 4 months ago

“La persona que recibe en la casa los envios en divisa dollar US se queja de que la cantidad enviada siempre se la dan en billetes grandes ( Ej. billetes de 100 0 50 US) lo cual le crea dificultades para diversificar la utilizacion y adecuarla a sus necesidades personales.”

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Posted 6 months ago

“No confirmation email that my transaction was sent to the recipient.”

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Posted 7 months ago

“I am very satisfied with the way Duales pays out the money I send to Cuba. I don't like the way that Cuba uses an artificial value on the value of their money. It would be better if they used the values that are paid on the black market. The values that are paid on the black are nearer the right value.”

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Posted 8 months ago

“I have some time ago, wrote you about the fee. I don't undetstand why the fees are different acording to the amont tranfered. For you, it is exactely the same work to do for 100$ that it is for à 500$ transfert. The fee should be fixe whatever the amont of the transfert is. You take advantage if being one of the few agences who may do transfert. When it will be possible with an other agence, lest expansive l will switch.”

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Posted 9 months ago

“la abilidad de poder cancelar una orden de envio fue eliminada de la pagina de duales. (mas trabajo para uds. mas problema para el cliente) no se ve gane para nadie. tambien cuando el cliente llama nunca contestan el telefono por mas veces que se llame. despues de tantos anos con duales veo decline en el servicio de internet en el website de duales.”

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Posted 10 months ago

“I am still waiting for the transacción.”

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Posted 1 year ago

“usually works. limits amounts.”

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Posted 1 year ago

“Deben mejorar la accesibilidad a la aplicación y la web. Teniendo la información correcta me tomo bastante tiempo lograrlo a pesar de tener la aplicación con la última actualización de Google Play”

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Posted 1 year ago

“glad to have the service to help send money to loved ones but the fees are much too expensive.”

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Posted 1 year ago

“no pudi enviar todo el dinero que deseaba enviar. aplicacion me dice que envié demasiado ese mes. Pero despues el 1 de septiembre envie nada ? No entiendo...”

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Posted 1 year ago

“Your service fees are in US dollars but my purchase is in Canada. They should be in the currency of the country of the purchase. You should allow US dollar purchases be charged in US dollars on my credit card so I don't have to pay your high currency exchange fees.”

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Posted 1 year ago

“I don't like the $10 fee. It makes my ability to send money more difficult due to limited resources.”

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Posted 1 year ago

“Sent money to a MLC card . I was told it would take 3 To 5 days to appear on card. I think that is too long, other services do it the same day”

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Posted 1 year ago

“I selected home delivery in US dollars and in my confirmation email it says home delivery in CUP This was very disappointing.”

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Posted 1 year ago

“i am not able to send us $ to my recipien”

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Posted 1 year ago

“too long to be initiated, sorrowfully I've to say service used to be better before. a pitty I had to write to enquire about my transation because it hasnt been delivered since friday”

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Posted 2 years ago

duales-com is rated 4.3 based on 2,040 reviews