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duales-com Reviews

4.3 Rating 2,043 Reviews
82 %
of reviewers recommend duales-com
Company Reviews Metrics
4.3
Based on 2,043 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
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4169924932

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Barry Sanislo
Verified Buyer
“I have used Duales several times and have never been able to progress to the second page on the website. Where the beneficiary's card #is requested, mt credit card info appears below. I've always had to call Sonya for help and she processed the transactions for me, but now there is only a chat line, where the man clearly is not qualified to answer some questions”
Helpful Report
Posted 3 years ago
Daniel
Verified Buyer
“I AM WAITING THAT THE MONEY GETS TO MY WIFE IN CUBA. I AM SURE THAT WE WILL SOLVE THAT SITUATION SOON. ITS POSSIBLE THAT I HAVE TO CANCEL THAT ORDER AND DO AN OTHER ONE WITH A CREDIT CARD AND NOT AN INTERACT CARD.”
Helpful Report
Posted 3 years ago
Daniel
Verified Buyer
“I was not able to do the registration because m'y computor or your security system as a problem. All the pass code that i enter was refused . i need to send dinero to mi esposa. I will try again later when i get m'y new computor.Dan”
Helpful Report
Posted 3 years ago
Michel Cote
Verified Buyer
“Je souhaite que le transfert se réalise, car je faisais mes transfert antérieurement par Sendvalu et avant par Western Union.”
Helpful Report
Posted 3 years ago
Vera
Verified Buyer
“Hi there thank you for the service you are providing to help out our families and friends in Cuba during this difficult time. One of the main things that i found was frustrating was my user name should have no spaces when you registered. It would be helpful to put that in top for people who are trying to register. Also it would be nice to have the choice to send Dollers or CUP.”
Helpful Report
Posted 3 years ago
Michael Knowles
Verified Buyer
“The app is not very friendly. Please remember a lot of boomers use this App.I am a member of Canadians help Cubans on Facebook. Users complain on Facebook about the ease of use of the Duales platform. It is unfortunate because your service is reliable and a lot of your customers appreciate your honesty. I know the current situation to send money to Cuba is hard. But if you could keep us updated daily with a small blurb on your app that would be amazing. Thank you for your service.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Why does it take 6 days to credit the bank card?”
Helpful Report
Posted 3 years ago
Eddie
Verified Reviewer
“Your sevice is good,I have used many times but,Why the option to send money to MLC USD account is not available anymore ??”
Helpful Report
Posted 3 years ago
Natacha
Verified Buyer
“Je n'ai pas encore placé de commandes. J'attends une réponse de votre part. Je veux envoyer des sous en USD a Cuba et j'y arrive pas 😉”
Helpful Report
Posted 3 years ago
LIANET
Verified Buyer
“Estimados buenas noches...aún no ha llegado la transferencia a la persona beneficiaria. Qué tiempo demora en completarse el proceso si lo inicié ayer domingo en la mañana?”
Helpful Report
Posted 3 years ago
Daniel
Verified Buyer
“NO ES FACIL EL REGISTRO”
Helpful Report
Posted 3 years ago
Keith
Verified Buyer
“Generally well performing site, but there is no method to cancel and erase transactions. A new user will make mistakes until they become more skilled using the app. Also, if there are limits to the amounts of money that can be sent per time period, ie., a week, or month, it would be good to know this in advance, prior to filling out all the info first, then submitting.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The convenience of sending $$ its appreciate it. However, I spend 3 weeks on the mobile app which was so complicated. And, when call to get help ext 153 did not answered.😐”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“$15 fees very high for $100 transfer.Limit to $200 per also a problem.”
Helpful Report
Posted 3 years ago
Brian Cousins
Verified Buyer
“My rating might be higher in future now that I have figured out some of the quirks of the Duales website. First, I could not get beyond the first page of adding a beneficiary for preparing to send an actual transfer until I changed browsers from Chrome to Edge. This happened twice. Also, although it shows various delivery options, none of the specific bank references seem to have any purpose. The only option that worked was the last one... "MLC ... Any Bank". For this option you must have the recipient's bank CARD number that evidently always begins with 9225.”
Helpful Report
Posted 3 years ago
Lorenzo
Verified Buyer
“72h for the beneficiary gets the money is too long, an online process should be faster, a couple of minutes as maximum”
Helpful Report
Posted 3 years ago
David Tait
Verified Buyer
“Past history has been good, but a recent order, (home delivery 181992 sent on nov. 28th has not arrived). Have not heard of any followup concerning this situation. Pinar to home location is only 26 kms.?????”
Helpful Report
Posted 3 years ago
Dagmari
Verified Buyer
“El envío en una tarjeta se entregó el mismo sábado ,en la segunda tarjeta se tardo cuando pregunte la explicación que me dieron no correspondía con mi problema porque la tarjeta no se había utilizado y yo quería depositar en tarjeta no entrega a domicilio y la forma de responder al cliente es incorrecta porque para mi es un servicio nuevo en el cual puedo tener miles de dudas y si envié dinero por su página deben de atender a los clientes con respeto y tratar con una buena atención que esté vuelva a enviar dinero porque uno confió en ustedes . Envío dinero por el amor que tengo a mi familia pero ustedes dejan sin deseo de ayudar . No voy a comentar más porque nunca van a entender nada porque al vivir en otra cultura uno aprende que es servicio al cliente . El dinero de la segunda tarjeta se resolvió . El envío por ahora seguro pero el servicio al cliente por dudas , etc tienen que cambiarlo”
Helpful Report
Posted 3 years ago
Manuel
Verified Buyer
“Unfortunately, I am not in the position to evaluate the company, I was trying to send money to Cuba but the service is no longer available, so...”
Helpful Report
Posted 3 years ago
Maurice Gauthier
Verified Buyer
“Please I just need the money transferred to my wife”
Helpful Report
Posted 3 years ago
duales-com is rated 4.3 based on 2,043 reviews
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