duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,043 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,043 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“En la última transferencia realizada el costo del envío fue de 14 usd por cada 100 usd enviado y no de 8 como notifica la página de duales. No entiendo el porqué...”

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Posted 3 years ago

“Necesitan enviar confirmación que el dinero enviado a ustedes fué recibido, porque nosotros los remitentes nos quedamos con la duda si lo recibieron o no, yo recibí sólo una confirmación que se había iniciado la operación con todo los datos de mi transacción, pero ya había realizado satisfactoriamente el depósito por email transfer, pero no he recibido ningún email donde me confirmen que ustedes lo recibieron y esto me da mucha preocupación, ya que hay muchos sitios falsos le sugiero por favor con todo el respeto que ustedes se merecen me envíen una confirmación del dinero recibido,”

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Posted 3 years ago

“El envio de dinero es rapido y bien, pero cuando uno llama nunca contestan telefono, he dejado 3 mensajes en las ultimas semanas por preguntas que tengo y nunca me devuelven la llamada.”

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Posted 3 years ago

“We had a lot of issues more than I few times, it took a while to solve some delivery issues that one if the the transaction got mixed and one if you male employees called that person in Cuba a thief eventhough we had provide information that Duales had provide, then they realize were the mistake was, and proceed it Sometime your customer service is no polite to deal with certain customers We thank you for asking me to do a review for Duales to improve the service from canada and cuba Please check my profile how often I use Duales and I will see that few problems i had Organizations is the key of success if you are providing service Thank you”

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Posted 3 years ago

“Hello, why Don’t have an option to send money by credit card?”

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Posted 3 years ago

“Very complicated and no french version”

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Posted 3 years ago

“Hello, how are you”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“It would be very helpful if you accepted PayPal”

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Posted 3 years ago

“Good so far but, only allowed me to send 200CUC? Is that normal? Will change rating depending on how long it takes to arrive in Cuba.”

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Posted 3 years ago

“Je suis satisfait de la sécurité de la commande, j'attends la confirmation du paiement en main propre à domicile, pourquoi ne peut-on pas envoyer plus de 200 cuc. Cordialement”

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Posted 3 years ago

“this time i did make a payment on the internet..most times i cannot. After calling a few times because of password problems I was told not to call so much they were busy...I did not appreciate that comment. If the site worked a little easier and i know i forgot my password..i was locked out for security...i understand . I will not forget being told to quit calling so much....only because no one answers the phone most times you call”

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Posted 3 years ago

“Je suis déçu , je n’ai pas été en mesure de remplir le formulaire , car ça ne passe pas ??? Pourquoi je ne le sais pas , advenant qu’un personne de Duales peut m’aider j’en serez ravi . Merci”

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Posted 3 years ago

“He intentado enviar dinero a Cuba con fondos de mi tarjeta de débito y no me acepta el pago, consecuentemente, no pude enviar el dinero. Decepción!”

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Posted 3 years ago

“Greetings, to whom it concern; first and foremost, I'd like to know "why isn't there someone that can assist anyone, potential client/customer with answers relating with sending money to Cuba. Haplessly, I was speaking, asking him questions with a Duales representative, and he suddenly, cut-me off, telling/saying, "he would call me back. I am still waiting!"”

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Posted 3 years ago

“Not sure if this the right place to ask..but does anyone know how to make a verified account on duales? I'm from Canada and it's not listed. Use US? It says Invalid KYC API response. What does that mean?”

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Posted 3 years ago

“I just want to say that I did register on you sight and tried to make a payement to send money did everything correctly but at the end when it askes how to make the payment I clicked on visa and entered the number and did not except the payment methods I did everything correctly I needed to contact customer service to sole this problem I had to give my Visa card number to a representative on line for her to make the payment it took me a long time it was not simple sending money on your platform hope I will not go through that again when I want to send money again and it was important to send it as soon as possible thanks and one more thing I tried calling to talk to someone on the phone for two days and could not I was not happy about that”

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Posted 3 years ago

“El envío de dinero a cuba difiere del lugar del mundo en el que te encuentres. Porque si vives en Canadá pagas menos por el envío. De momento utilizaré está página cuando den mejores precios para el envío. Mientras tanto utilizó otra que cobra solo 4 dólares por cada 100 CUC enviados. Duales es cara no la recomiendo”

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Posted 3 years ago

“I sent the money on Wednesday to put in the bank with the address and account number. However it was delivered by hand to the house on Saturday evening. The important thing though was the money was received. This part was very good.”

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Posted 4 years ago

“had difficulty getting ahold of staff to help me”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,043 reviews