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duales-com Reviews

4.3 Rating 2,048 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

4.3

Based on 2,048 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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duales-com 5 star review on 2nd March 2024

Raymond Vitellaro

duales-com 5 star review on 28th November 2023

Raymond Vitellaro

duales-com 5 star review on 28th November 2023

Raymond Vitellaro

duales-com 5 star review on 5th October 2022

duales-com 5 star review on 8th August 2022

Fidelernesto Ponce

duales-com 5 star review on 21st April 2022

David Hernandez

duales-com 5 star review on 30th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I might have given it a higher mark but you DO NOT answer your phones. I have used your services many times and overall I have been satisfied. But sometimes people need to get an answer straight away. I tried for days by phone and finally gave up.”

Posted 2 years ago

“I had to try five times before the system accepted my money. In the past, the service has been excellent! I called the office twice but no one called me back. I wrote for help several times but no one wrote me back. Now, it seems to work. The payment screen seems to have been changed. Overall, I really appreciate the service provided by Duales.”

Posted 2 years ago

“The only problem I have is the conversion of my Canadian dollar to American and being charged the exchange, I should have the choice of sending Cuban pesos based solely on Canadian currency.”

Posted 2 years ago

“recent changes to maximum limits with no explanation, otherwise good ,reliable service.”

Posted 2 years ago

“Duales has always successfully transferred money to Cuba but I find the process rather convoluted. However, I recognize that may well be the result of the system in Cuba which is insane.”

Posted 2 years ago

“Although I like the service, there are limited offerings for Cuba. Only service in cup”

Posted 2 years ago

“The company offers an easy and safe way to send funds to Cuba. The Duales website is relatively easy to use but has a notable major flaw. Specifically, there is absolutely no way to obtain a status of your transaction via the website. The site offers customer service telephone number contacts but it is virtually impossible to reach anyone to obtain the status of your transaction. Personally, I left my telephone number with two customer service personnel and I never received a call back. Live chat is no better. I asked a question and never received a response.”

Posted 2 years ago

“I like the fact I can send cup to Cuba fairly easily however I am continually frustrated with the DUC app in trying to send USD to a card. Most of the time it doesn't allow me too. I hope that this app is fixed sooner than later”

Posted 2 years ago

“I called Sonia multiple times, left messages, and I have not received a call back. I am concerned when the money will be delivered because CUC can no longer be used beginning June 21st. Very important!!!”

Posted 2 years ago

“Mi experiencia con Duales era buena hasta los cambios. Dos veces he preguntado por qué será que pago en $US pero se entrega en moneda nacional. Ninguna repuesta. Así que busco alternativos.”

Posted 2 years ago

“waiting to see the time length and to see if home delivery works. will re rate after process”

Posted 2 years ago

“this time it went smoothly. not usually”

Posted 3 years ago

“Luc Dignard Ven 2021-04-30 14:31 De : Sonia Paradela Envoyé : 8 mars 2021 16:17 À : Luc Dignard Objet : RE: Hello Luc; The only way that I can help you is if you send me your credit card information. My best regards Sonia M. Paradela Ruiz B2-125 The Queensway Unit.202 Toronto, Ontario, Canada, M8Y 1H6 E-mail: sonia@duales.com Toll Free: 1-888-888-8908 Tel: 905-949-0266 Ext.152 De : Sonia Paradela Envoyé : 13 mars 2021 15:12 À : Luc Dignard Objet : RE: RE: Hello Luc; Yes, send me your credit card information. My best regards Sonia M. Paradela Ruiz B2-125 The Queensway Unit.202 Toronto, Ontario, Canada, M8Y 1H6 E-mail: sonia@duales.com Toll Free: 1-888-888-8908 Tel: 905-949-0266 Ext.152 I am still trying to send money to Cuba and I still have the same problem, LEMARGO does not send me a 3 digits code to complete the transaction Please help me thank you. PS. I would like to solve this problem. Master card Card holder: Luc Dignard Card number: 5280 xxxx xxxx xxxx (xxx) Expiry: 03/24 This is my new card with the same number as the old one but with a new 3 digits security number (xxx) and a new expiration date.”

Posted 3 years ago

“Fine service. Instead of e-mail asking for a review how about an e-mail telling if, when and to whom money was delivered?”

Posted 3 years ago

“I hope the last order goes to San Luis/el Corojo Pinar del rio and NOT San Luis, Santiago de cuba which took six weeks to recover.”

Posted 3 years ago

“Wish you could send USD rather than CUP.”

Posted 3 years ago

“Cannot get in touch with anyone at customer service. I've called various time to no avail.”

Posted 3 years ago

“I only signed up. I haven’t tried to send funds yet.”

Posted 3 years ago

“No me gusto la app”

Posted 3 years ago

“We´d like so much to send some money to Cuba, that´s why we registered but we couldn´t send any! We filled the formulars as indicated but at the end there was no sign to "go on"!, So, we couldn´t do anything but close! We will try today again and hope that we succeed this time! We appreciate "Duales" but need more understanding! Thank you!”

Posted 3 years ago

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duales-com is rated 4.3 based on 2,048 reviews