duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,247 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,247 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with the way Duales pays out the money I send to Cuba. I don't like the way that Cuba uses an artificial value on the value of their money. It would be better if they used the values that are paid on the black market. The values that are paid on the black are nearer the right value.”

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Posted 3 years ago

“I have some time ago, wrote you about the fee. I don't undetstand why the fees are different acording to the amont tranfered. For you, it is exactely the same work to do for 100$ that it is for à 500$ transfert. The fee should be fixe whatever the amont of the transfert is. You take advantage if being one of the few agences who may do transfert. When it will be possible with an other agence, lest expansive l will switch.”

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Posted 3 years ago

“la abilidad de poder cancelar una orden de envio fue eliminada de la pagina de duales. (mas trabajo para uds. mas problema para el cliente) no se ve gane para nadie. tambien cuando el cliente llama nunca contestan el telefono por mas veces que se llame. despues de tantos anos con duales veo decline en el servicio de internet en el website de duales.”

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Posted 3 years ago

“I am still waiting for the transacción.”

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Posted 3 years ago

“usually works. limits amounts.”

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Posted 3 years ago

“Deben mejorar la accesibilidad a la aplicación y la web. Teniendo la información correcta me tomo bastante tiempo lograrlo a pesar de tener la aplicación con la última actualización de Google Play”

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Posted 3 years ago

“glad to have the service to help send money to loved ones but the fees are much too expensive.”

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Posted 4 years ago

“no pudi enviar todo el dinero que deseaba enviar. aplicacion me dice que envié demasiado ese mes. Pero despues el 1 de septiembre envie nada ? No entiendo...”

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Posted 4 years ago

“Your service fees are in US dollars but my purchase is in Canada. They should be in the currency of the country of the purchase. You should allow US dollar purchases be charged in US dollars on my credit card so I don't have to pay your high currency exchange fees.”

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Posted 4 years ago

“I don't like the $10 fee. It makes my ability to send money more difficult due to limited resources.”

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Posted 4 years ago

“Sent money to a MLC card . I was told it would take 3 To 5 days to appear on card. I think that is too long, other services do it the same day”

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Posted 4 years ago

“I selected home delivery in US dollars and in my confirmation email it says home delivery in CUP This was very disappointing.”

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Posted 4 years ago

“i am not able to send us $ to my recipien”

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Posted 4 years ago

“too long to be initiated, sorrowfully I've to say service used to be better before. a pitty I had to write to enquire about my transation because it hasnt been delivered since friday”

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Posted 4 years ago

“I might have given it a higher mark but you DO NOT answer your phones. I have used your services many times and overall I have been satisfied. But sometimes people need to get an answer straight away. I tried for days by phone and finally gave up.”

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Posted 4 years ago

“I had to try five times before the system accepted my money. In the past, the service has been excellent! I called the office twice but no one called me back. I wrote for help several times but no one wrote me back. Now, it seems to work. The payment screen seems to have been changed. Overall, I really appreciate the service provided by Duales.”

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Posted 4 years ago

“The only problem I have is the conversion of my Canadian dollar to American and being charged the exchange, I should have the choice of sending Cuban pesos based solely on Canadian currency.”

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Posted 4 years ago

“recent changes to maximum limits with no explanation, otherwise good ,reliable service.”

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Posted 4 years ago

“Duales has always successfully transferred money to Cuba but I find the process rather convoluted. However, I recognize that may well be the result of the system in Cuba which is insane.”

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Posted 5 years ago

“Although I like the service, there are limited offerings for Cuba. Only service in cup”

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Posted 5 years ago

duales-com is rated 4.3 based on 2,247 reviews