duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,182 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've noticed recently that the fee quoted on the website for orders suffers from the fee quoted in the email. For example; I sent 300 usd for delivery in USD. The fee quoted instantly in the site was 20 usd. The email sent showed a.qoute.of.16 usd. I rarely check the email when making an order thus I pay what the site quoted me. My question which is the correct fee? I'm happy with the service. It's reliable, punctual, even at the worst of times in Cuba you guys deliver. There was a bit of a hickup about a month ago where a couple of orders were delayed until noted and corrected. Lately the service has been at its best. Thank you Duales team!”

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Posted 1 day ago

“So far I’m pleased with the service”

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Posted 1 week ago

“The default to CUP when USD are requested for home delivery is annoying. The service is very good, necessary and reliable so far. The fees are getting too expensive.”

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Posted 1 month ago

“Excellent service”

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Posted 2 months ago

“Excelente servicio lo uso hace años, me gustaría y eso es a modo de feedback que lanzarán promociones al igual que actualizaciones del estado de la transacción/entrega”

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Posted 2 months ago

“Thank you so much!”

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Posted 2 months ago

“Delivered quickly.”

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Posted 3 months ago

“As always, I find the services very good. I just wish that the increments in US dollars would be less than $100 so if I wanted to send $120 or $130 US dollars, it would be ok.”

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Posted 3 months ago

“always reliable!”

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Posted 4 months ago

“Très facile”

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Posted 8 months ago

“keep up the good work like to see minimun of $100, after $100 part of 100. like 120,140 etc.”

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Posted 8 months ago

“It is a good service they provide and it works very good I only wish they had more support when you call they do get back to you eventually but I'm sure they have many calls to attend to the only thing that I would like to see improved is more response to questions or problems and some live operators to talk to”

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Posted 10 months ago

“I have been using duales for at least 10 years and find them very efficient.”

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Posted 11 months ago

“Good fast service , but becoming expensive with increased charges.”

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Posted 1 year ago

“Beneficiary received the money in a short delay”

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Posted 1 year ago

“Deberian avisar al que hace el envío que ya la otra persona recibió el dinero.”

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Posted 1 year ago

“Very trustable, in 14 years you have made only 1 error and it was corrected the following day. In transactions the confirmation from Cuba comes only after 2-3 days. Congrat to Sonia ! Dr. Fermin de la Fuente”

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Posted 1 year ago

“It was fast delivery, but a bit pricy for pressing fee. It would be better if it would be cheaper.”

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Posted 1 year ago

“Realizable service, sending money, but when you need to reach out and speak to a live person, no one available and no one ever calls back.”

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Posted 1 year ago

“Until today "No complains" Ussualy the delivery is very fast. Thank you”

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Posted 1 year ago

duales-com is rated 4.3 based on 2,182 reviews