duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,171 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am quite pleased with Duales. The money I send to Cuba arrives there within 2-3 days. The money is delivered directly to the recipient at their home. When I have a problem, there is a technical person that resolves the issue. I will continue using Duales. Thank you Duales.”

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Posted 1 week ago

“I sent money on a Friday, and it was received at our friend's home in a fairly remote small village on the following Monday. The option to use a credit card is still not available, but the pay pal option worked very well. 5 stars.”

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Posted 1 week ago

“Very convenient and reliable. I highly recommend it.”

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Posted 1 week ago

“I have used Duales to send money to Cuba for at least past ten years. We have had our ups and downs due to the erratic fiscal policies caused by the Cuban government. No fault of Duales as they worked overtime keeping up with the changes and keeping their customers in the loop. My Canadian friends as well as us Americans appreciate Duales's help. I've found Duale's customer support to be first class. Always get a timely reponse whether via email or phone call. Duales has followed through when the unexpected happens, Cuban government's policies are crazy at times. Duales is in tune to what that government is up to. I find this comforting. As to fees, I found Duales to be very fair and in fact, lower than others. One service Duales has that I have yet to see with others is "Home Delivery USD cash". I suppose this costs a little more since Duales has people on the ground delivering USD cash to those you designate. This alone is service far above what others offer. My Cuban family loves getting cash. Often times, within two days. With cash, my family actually has real choices in the marketplace. The exchange rate to CUCs for my family using cash vs MLC is superior. Duales ROCKS ! Santiago”

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Posted 1 week ago

“Excellent service ❤️”

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Posted 1 week ago

“Thanks I am very pleased to begin doing business with you as u deliver the money fast and your rates are much better than the bank so thank you”

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Posted 4 weeks ago

“Es una compañía que hace un excelente trabajo no tengo ninguna queja. Gracias por ayudar a nuestros familiares”

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Posted 1 month ago

“easy to perform a transfer”

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Posted 1 month ago

“Always want to use duales.com, but don't like comes: DUC App?, I have to do the research until find Duales. WHY?”

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Posted 2 months ago

“Duales are excellent. The system is easy to use. The money is delivered to your Cuban recipient quickly and 100% reliably.”

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Posted 2 months ago

“a very efficient reliable service”

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Posted 2 months ago

“Liike always great service, reliable fast and honest ,nothing better, Great company.”

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Posted 2 months ago

“Everything quick, reliable company.”

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Posted 2 months ago

“been using Duales for years now. Always quick service to my family in Baracoa”

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Posted 2 months ago

“El mejor sitio para enviar dinero ,rapido seguro y confiable lo recomiendo 100%”

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Posted 2 months ago

“No problem the best”

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Posted 2 months ago

“Very efficient and easy to use their service. Been using it for over 2 years and never had any problems”

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Posted 3 months ago

“Fast and reliable service for sending cash to Cuba. Trusted service.”

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Posted 3 months ago

“Muy puntuales y muy profesionales”

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Posted 3 months ago

“Exelent service never a problem delivery on time”

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Posted 3 months ago

duales-com is rated 4.3 based on 2,171 reviews