duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,182 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very satisfied with the service you give in getting my funds to my friend in Cuba. She knows that your man will come to her door with the funds that I send her. I keep checking your box where you say that I will be able to send her some groceries some times soon. When will this happen? It is now very hard for my friend to find food now in Cuba.”

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Posted 2 years ago

“muy buen servicio”

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Posted 2 years ago

“It is an excellent platform to send money. Tracking information could be better, but so far I have not had any issue.”

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Posted 2 years ago

“I have used this service several times now and I am still very satisfied. Keep up the good work!”

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Posted 2 years ago

“I have not complain so far.. Just I need more infor through customer service..I am still trying to change my phone number in the account...”

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Posted 2 years ago

“Excelernte y rapida la trasferencia por duales. Apenas las tasas de envio son muy altas.”

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Posted 2 years ago

“Always there for any circumstance. Respectful and courteous. The problem is resolved on time. Money arrives in the hands of the beneficiary as planned by the agency. (1-3 days). So far, almost excellent.”

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Posted 2 years ago

“They are always happy to answer all your questions or fix any problems that you have right away the only problem that I do find is when you call you have to leave a message because they are busy and they don't answer the phone other than that great service”

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Posted 2 years ago

“Great service and very fast money transfer.Just wish the fees where a little lower”

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Posted 2 years ago

“Service is good, fees are too high.”

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Posted 2 years ago

“The website us a bit clunky....it asks for a lot of private info but that is probably government's fault. It remembers all info except for birthday for some reason ...the final cost is not clear until the final page, there is a "calculation page" that is helpful. Money reaches destination quickly and without fault.”

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Posted 2 years ago

“La comisión está un poco elevada”

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Posted 2 years ago

“Well did this test run its gone though OK to cuba but processing on how to do it was bit of a act for. Could of gone pear shape if you put slight error of txt in”

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Posted 3 years ago

“My remittance to Cuba arrived quickly. Will use Duales again”

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Posted 3 years ago

“Verry good”

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Posted 3 years ago

“Can option be siught with cards in Cuba whereby they can receive their funds in US”

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Posted 3 years ago

“I have used duales for transfers to my husband for the last two years and have been very happy with their service. I do wish it were a little faster for transfers to bank cards.”

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Posted 3 years ago

“Excelente reliable service, although somewhat costly.”

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Posted 3 years ago

“The service is good but you should check the Cuban exchange rate because in the black market is very much higher than yours as the social media announces, and the cost of living is extremely high everywhere. So 80x1 is still short.”

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Posted 3 years ago

“Great service and very fast, they need to improve their customers service”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,182 reviews