duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,182 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,182 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The convenience of sending $$ its appreciate it. However, I spend 3 weeks on the mobile app which was so complicated. And, when call to get help ext 153 did not answered.😐”

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Posted 4 years ago

“$15 fees very high for $100 transfer.Limit to $200 per also a problem.”

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Posted 4 years ago

“My rating might be higher in future now that I have figured out some of the quirks of the Duales website. First, I could not get beyond the first page of adding a beneficiary for preparing to send an actual transfer until I changed browsers from Chrome to Edge. This happened twice. Also, although it shows various delivery options, none of the specific bank references seem to have any purpose. The only option that worked was the last one... "MLC ... Any Bank". For this option you must have the recipient's bank CARD number that evidently always begins with 9225.”

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Posted 4 years ago

“72h for the beneficiary gets the money is too long, an online process should be faster, a couple of minutes as maximum”

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Posted 4 years ago

“Past history has been good, but a recent order, (home delivery 181992 sent on nov. 28th has not arrived). Have not heard of any followup concerning this situation. Pinar to home location is only 26 kms.?????”

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Posted 4 years ago

“El envío en una tarjeta se entregó el mismo sábado ,en la segunda tarjeta se tardo cuando pregunte la explicación que me dieron no correspondía con mi problema porque la tarjeta no se había utilizado y yo quería depositar en tarjeta no entrega a domicilio y la forma de responder al cliente es incorrecta porque para mi es un servicio nuevo en el cual puedo tener miles de dudas y si envié dinero por su página deben de atender a los clientes con respeto y tratar con una buena atención que esté vuelva a enviar dinero porque uno confió en ustedes . Envío dinero por el amor que tengo a mi familia pero ustedes dejan sin deseo de ayudar . No voy a comentar más porque nunca van a entender nada porque al vivir en otra cultura uno aprende que es servicio al cliente . El dinero de la segunda tarjeta se resolvió . El envío por ahora seguro pero el servicio al cliente por dudas , etc tienen que cambiarlo”

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Posted 4 years ago

“Unfortunately, I am not in the position to evaluate the company, I was trying to send money to Cuba but the service is no longer available, so...”

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Posted 4 years ago

“Please I just need the money transferred to my wife”

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Posted 4 years ago

“I sent money to my mother in Cuba using the cash-delivery-at-home option. The carrier called my mother by phone and asked her to meet him in the middle of the street, a few blocks away from her home. This is so unprofessional and dissapointing. It happened in Jatibonico today 12/11/20.”

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Posted 4 years ago

“Would be interesting to be able to fil out the requierd information in french.”

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Posted 4 years ago

“It would be nice to know how long does it take for the transactions to get to our love ones in Cuba, I just used this website for the first time last night, my husband still doesn't have the money yet, so that would be one request”

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Posted 4 years ago

“No entiendo la aplicación, cree un envio pero aun no se como pagar el monto para que lo reciba mi familia y por más que pregunto el del chat nunca me da la respuesta”

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Posted 4 years ago

“Hello,can you explain further how does it work. Does the recipient has to have an account with a bank in Cuba?”

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Posted 4 years ago

“Now to expence de transfer thang”

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Posted 4 years ago

“Hola, sería bueno tener un status de la transacción y saber cuando llega. Por favor crear un mecanismo de comunicación con el cliente, y responder sus consultas. Por lo demás parece estar todo bien, con el servicio. Saludos Eduardo”

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Posted 4 years ago

“I appreciate the speed but if I had to buy US$ that is what the beneficiary should receive.”

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Posted 4 years ago

“No good. I asked for some specific information and the answer wasn’t clear. I think I will cancel my account”

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Posted 4 years ago

“Normally the service is very good but this time it is going slowly and I am beginning to worry when or if it will be delivered.”

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Posted 4 years ago

“Siempre me llegò el dinero en 24 horas. Luego fue en 48. Despues en 72... y ya por ultimo pasa de 4 dias y no llega el dinero...”

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Posted 4 years ago

“Duales is great, however then should give American dollars in Cuba no cuc. I'm looking for another company just because that.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,182 reviews