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duales-com Reviews

4.3 Rating 2,043 Reviews
82 %
of reviewers recommend duales-com
Company Reviews Metrics
4.3
Based on 2,043 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
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4169924932

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ihoeldis M Rodriguez
Verified Reviewer
“I sent money to my mother in Cuba using the cash-delivery-at-home option. The carrier called my mother by phone and asked her to meet him in the middle of the street, a few blocks away from her home. This is so unprofessional and dissapointing. It happened in Jatibonico today 12/11/20.”
Helpful Report
Posted 3 years ago
Andre
Verified Buyer
“Would be interesting to be able to fil out the requierd information in french.”
Helpful Report
Posted 3 years ago
Karen
Verified Buyer
“It would be nice to know how long does it take for the transactions to get to our love ones in Cuba, I just used this website for the first time last night, my husband still doesn't have the money yet, so that would be one request”
Helpful Report
Posted 3 years ago
Doralina
Verified Buyer
“No entiendo la aplicación, cree un envio pero aun no se como pagar el monto para que lo reciba mi familia y por más que pregunto el del chat nunca me da la respuesta”
Helpful Report
Posted 3 years ago
Eufemia
Verified Buyer
“Hello,can you explain further how does it work. Does the recipient has to have an account with a bank in Cuba?”
Helpful Report
Posted 3 years ago
Georby Reyes
Verified Buyer
“Now to expence de transfer thang”
Helpful Report
Posted 3 years ago
Eduardo
Verified Buyer
“Hola, sería bueno tener un status de la transacción y saber cuando llega. Por favor crear un mecanismo de comunicación con el cliente, y responder sus consultas. Por lo demás parece estar todo bien, con el servicio. Saludos Eduardo”
Helpful Report
Posted 3 years ago
Patricia
Verified Buyer
“I appreciate the speed but if I had to buy US$ that is what the beneficiary should receive.”
Helpful Report
Posted 3 years ago
Claudette
Verified Buyer
“No good. I asked for some specific information and the answer wasn’t clear. I think I will cancel my account”
Helpful Report
Posted 3 years ago
Douglas Hoffman
Verified Buyer
“Normally the service is very good but this time it is going slowly and I am beginning to worry when or if it will be delivered.”
Helpful Report
Posted 3 years ago
Maylay Garcia
Unverified Reviewer
“Siempre me llegò el dinero en 24 horas. Luego fue en 48. Despues en 72... y ya por ultimo pasa de 4 dias y no llega el dinero...”
Helpful Report
Posted 3 years ago
Osvaldo Bencomu
Verified Buyer
“Duales is great, however then should give American dollars in Cuba no cuc. I'm looking for another company just because that.”
Helpful Report
Posted 3 years ago
Peter Barry
Verified Buyer
“Overall the website is good but I find that sometimes it’s a little “buggy”... Sometimes my transactions go through and sometimes things don’t depending on which web browser I use or which Device are use… This definitely needs to be fixed.”
Helpful Report
Posted 3 years ago
Alberto
Verified Buyer
“No pude hacer mi envío ya que es a cuba. Así que no puedo evaluarlos.”
Helpful Report
Posted 3 years ago
Anônimo
Verified Buyer
“Luis Suarez - Tradutor Suporte iGUi 12:56 (hace 0 minutos) para Review I´ve recommended your services,the point you just deal with CUC not with US dollars so if I send dollars my relatives will get CUC and they´ll be able to do almost nothing with that Thanks anyway. Regards Luis”
Helpful Report
Posted 3 years ago
Jacey Bedore
Verified Buyer
“It seems to work fine i was very uncomfortable with the amount of identification. Asked for from the sender. Everything needed to steal my identity . Dl mothers maiden name thats wrong”
Helpful Report
Posted 3 years ago
Manuel
Verified Buyer
“Voy a probar esto por primera vez”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I hope Duales updates its Website in Order to use the NEW,, MLC Debit cards,, that are Now in use in Cuba,,”
Helpful Report
Posted 3 years ago
Daniel
Verified Buyer
“I find it usefull to help my friends in Cuba during this Covid Crissis, however Therre are so many questions asked. But I understand for security reasons it must be this way. Also I don't understand how come I was never asked my credit card number and when will the money will be deposit in my friends account? Thank you. Daniel Dorais”
Helpful Report
Posted 3 years ago
Alvaro
Verified Buyer
“todavia no se entregó el pedido, cuando se haga emitiré opinion”
Helpful Report
Posted 3 years ago
duales-com is rated 4.3 based on 2,043 reviews
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