duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,153 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response.. frustrating, annoying, disappointing, expensive, slow, bad, upsetting”

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Posted 4 years ago

“No one answers the phone. Chat is completely useless. Can't get answers . Other reviews online are saying they rob, and extremely bad service. Before trying this place, check online reviews! I tried chat, and phone. BAD!!!!! bad bad bad bad bad !!! POOR POOR POOR”

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Posted 4 years ago

“still waiting for 100$ to show up Cuba account after 3 weeks!”

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Posted 4 years ago

“impossible de completer ma transaction”

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Posted 4 years ago

“Worst customer service ever, phone numbers are symbolic only, they do not answer calls, chat service not really a support contact. very slow service. To get an answer you will need to repeat the same question several times . Their processing time is very slow, regardless the payment method used,”

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Posted 4 years ago

“I'm very dissatisfied. I encountered all kinds of constraints, first at the opening of the account. Then when I entered the data of the transfer recipient then when I wanted to send more than 100 USD. It took me more than 5 hours of tireless work and communication with your resources which supported me well before carrying out my transfer. And finally after shipping the transfer I am told that there may be other fees to pay. It seems to me that your system is more about making a profit than satisfying your users. Je suis très insatisfait. J'ai rencontré toutes sortes de contraintes, d'abord à l'ouverture du compte. Ensuite lorsque j'ai intégré les données du bénéficiaire du transfert ensuite lorsque j'ai voulu envoyer plus de 100 USD. Il m'a fallu plus de 5 heures de travail sans relâche et de communication avec votre ressources qui m'a bien supporté avant de réaliser mon transfert. ET finalement après avoir expédié le transfert on me précise qu'il pourrait y avoir d'autre frais à payer. Il me paraît que votre système vise plus a réaliser des profits qu'a satisfaire vos utilisateurs. De plus l'application sur le cellulaire est très complexe et incompréhensible.”

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Posted 4 years ago

“I could not get registered so therefore I did not have the opportunity to use this site. They never sent me an email so that I could verify it was my application.😟”

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Posted 4 years ago

“tried to set up a facilty to send some supporting money to Cuba but did not get anywher please let. me know what you need to know about the Cuban recipient and how I get the money to you.....Bank draft or Visa?”

Helpful Report

Posted 4 years ago

“First of all, I have not placed an order. I did start an application to send US Dollars to the MCL Card account of a relative in Cuba but was informed that there was a limit as to the amount that I could transfer. Consequently, I didn't complete or execute the order. Why you are sending me a request for a review of an order that never materialized escapes me. Secondly, I find it disingenuous for you not to clearly state in advanced the limitations in place so that one does not have go to the process of completing a form only to be told it cannot be done as entered. That is why you are getting a 1 star review. There is no option for "0" stars.”

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Posted 4 years ago

“Sent money to a friend and the bank keeps saying it is not there. I called Duales and the operator said it shows as delivered to the bank and there is nothing they can do, and that the money may be lost. Great!! Thanks for your help!!”

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Posted 4 years ago

“Really bad experience. Only 100usd allowed and they just told me at the end. Never back with u guys. A serious business is clear about it expectatives”

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Posted 4 years ago

“I have been using Duales for about 12 years, the service has ALWAYS been good and prompt. The service has gotten slower with delivery than in the past. I sent three transactions in NOVEMBER that my recipient has yet to receive, they have no EXPLANATION as to where the money is.”

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Posted 4 years ago

“I wanted to send a transfer to an ALS-MLC card. The 100$ maximum is not useful”

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Posted 4 years ago

“1- Really bad website, no clarity on what kind of money will be deliver to cuba (CUC, USD or CUP) all in the same box. 2- Website says no fee and charge a fee higher than the bank. 3- I tried to send money to a bank card and instead the money would be deliver at home. 4- I added a beneficiary an it was nowhere to find it from the list of beneficiaries. Definitely not interested in this website, will never try it again nor recommend it to anyone.”

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Posted 4 years ago

“Anuncia servicios que no se están prestando (MLC) y paga en una moneda inexistente en Cuba. No estimula su uso”

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Posted 4 years ago

“pas tres bon service pourri”

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Posted 4 years ago

“I’m not too impressed with Duales so far. They don’t tell you until the very end that you can only send a limited amount of money per week and when you try to contact them they are nowhere to be seen or heard. I used my computer to sign up but in order to contact them they tell you you need to download the app on your phone. It is very inconvenient when you’ve made an error on your transaction and you need it rectified.”

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Posted 4 years ago

“My opinion really !!! Well how about where the hell is my money does that answer your opinion question !!! 😡😡😡”

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Posted 4 years ago

“I don't want you to look bad, but I tried to reach you by phone for 2 days straight and option #1 and option #3 we'll never did anyone answer my call, so I didn't use your service Dec 1 or Dec 2”

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Posted 4 years ago

“Was not able to send money or do anything for that matter. I was thoroughly disappointed and time was wasted signing up. Will look for other way to send money to family.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,153 reviews