duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,036 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 2nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Representative was very helpful and patient but I still can’t use the app, it doesn’t recognize me”

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Posted 3 years ago

“incomprensible el hecho de que haciendo un envio en usd no puedan depositarlo en una trajeta emitida para ese efecto haciendo la transacion via el sitio internet de DUALES PERO SI EXIGEN QUE LA TRANSACION SE HAGA VIA UNA APLICACION CELULAR No entiendo lo absurdo de esa politica de DUALES talvez por intereses economicos con las compañias telefonicas donde DUALES recibe dadivas por cada aplicacion recargada para el envio de dinero acuba no encuentro otra logica explicacion que los interese econmicos y no elSERVICIO AL CLIENTE”

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Posted 3 years ago

“I used this company to transfer money people waiting for it. The transaction were approve money was taken out. This company claimed that only transaction was approved and the other was declined. My Bank USAA said otherwise they informed me that Both transactions were paid one for $133.00 the other was $171.00. next during a chat a rep for Duales provided me a transaction statement which had THREE not TWO transactions two in the amount of $171.00 in which one was clearly reject. See below”

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Posted 3 years ago

“I use this site regularly to send money to my family in cuba. I'm expecting they get the money in us dollars and they don't. I'm very disappointed because this is what I send from here. Hope we can fixed this problem and we can continue doing business with you guys sincerely.”

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Posted 3 years ago

“Muy bien todo”

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Posted 3 years ago

“SITE PAS FONCTIONNEL POUR CUBA. AUCUN PAIEMENT POSSIBLE AVEC LA VISA.”

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Posted 3 years ago

“Actually I didn't make a transfer i wanted to but as usual you are months behind the competition. All that you offered was a transfer to a CUP card. That is useless. Transfers to MLC cards is not longer available, please don't say that it is because of the elimination of the CUC, AIS and every European bank have adapted. i can send money to any MLC card issued from any bank in Cuba. Catch up if you want business in the future. Like it or not MLC is the way to go, a CUP card is useless.”

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Posted 3 years ago

“You ask To much information like the driver licence. Delete my account please”

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Posted 3 years ago

“I was interested in the services offered by duales because I periodically need to send money to Cuba. The registration procedure is quite confusing, for the following reasons: The second surname field is mandatory, and not everyone has a second surname. Special characters, like "ñ", and probably accented vocals, are considered non-alphabetical and are not accepted. These problems make unsure that a money transfer can succeed, since they potentially prevent correct identification of sender and/or beneficiary. For the above mentioned reasons, I preferred to wait that other, currently out-of-order, payment methods, are available again, since duales seems to be a not completely mature website.”

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Posted 3 years ago

“Hasta ahora mi familia no recibe el envió generado, ya escribí al soporte pero aún no me dan respuesta sobre esto.”

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Posted 3 years ago

“My husband and I both have graduate degrees and we could not get the site to work. We called the help number yesterday but haven't received a reply.”

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Posted 3 years ago

“cannot put us dollars on mlc card”

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Posted 3 years ago

“To be honest with you I did place the order with you but I've decided to canceled because I was not sure if you guys still exist. You are advertising possibility to deposit the money directly to MLC cards in Cuba but there is no option to do that when you choose deposit method. The other thing is your lack of communication with costumers. Your phone number is a joke ,nobody there to help and if you try to use your directory you will be disconnected after few seconds. The same is your email address. I've sent you one to get some info and help and I received one from you to do the review of your services. I gave you two stars because I am nice guy but to be honest with you ,one will be enough. I hope to do the business with you one day but you have to improve a lot of things to see me again. AK.”

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Posted 3 years ago

“I still have not been able to send money. Your options are not self explanatory. To send money to a MLC card, what do you use? Is it USD home delivery?? There is no one to help me. I have emailed Customer service and no reply other than check out our FAQ's! That is NO help.”

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Posted 3 years ago

“I can't give a review because I can't send with the mode I was interested in reloading card AIS In dollars”

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Posted 3 years ago

“Facile à utiliser, mais long à processer.”

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Posted 3 years ago

“The service is quick and reliable...the main problems are too expensive compared to the others competitors and the limit of only one transfer each week...if the commission goes down and no limits for the transfers, the service would be number one.”

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Posted 3 years ago

“Para mi es ok”

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Posted 3 years ago

“I haven't send any money thru you company because every time that a write the number on the card giving thru BANCO POPULAR DE AHORRO your company do not accept this number and you said is invalid, I may need help because that is the only information I need thank you I will keeping trying . thank you”

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Posted 3 years ago

“I asked a lot of questions to be more in confidence with the process and the company but only got very short responses that were not quite satisfying so I decided not to use the service.”

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Posted 3 years ago

duales-com is rated 4.3 based on 2,036 reviews