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duales-com Reviews

4.3 Rating 2,036 Reviews
82 %
of reviewers recommend duales-com
Company Reviews Metrics
4.3
Based on 2,036 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
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4169924932

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Manfred
Verified Buyer
“Ich tätigte vier Transktionen, alle vier Transaktionen wurden rejected, obwohl die benutzen Kreditkarten gedeckt sind/waren. Der live chat konnte in keinster Weise weiterhelfen. Lapidare Aussage, es läge an den Kreditkarten, die ich allerdings permanent in Deutschland benutze. Heute erhielt ich eine Mail, dass eine der vier Transaktionen initiiert wurde, ich lediglich noch dafür bezahlen müsse. Was bitte soll hier nochmals bezahlt werden, und warum wird die hinterlegte Kreditkarte nicht mit dem Betrag, der von Ihnen ausgewiesen wurde, belastet? Dieses System soll jemand verstehen ?”
Helpful Report
Posted 3 years ago
Marilia Conceicao
Verified Buyer
“O dinheiro ainda não entrou na conta”
Helpful Report
Posted 3 years ago
Michael
Verified Buyer
“the info required wasn’t very explanatory”
Helpful Report
Posted 3 years ago
Jose Antonio
Verified Buyer
“Your rates are excessively high. You are taking advantage of the difficulties the persons have to send money to their families in Cuba.”
Helpful Report
Posted 3 years ago
Catherine
Verified Buyer
“J'ai utilisé Duales pour mettre 200 USD sur la carte BPA de mon mari Cubain. Mais il a reçu l'argent comptant en CUC chez lui. Ce qui n'a pas du tout respecté ma demande. Personne n'a communiquer avec moi pour me prévenir.”
Helpful Report
Posted 3 years ago
Anonyme
Verified Buyer
“Don. T finish it. Wrong things happen”
Helpful Report
Posted 3 years ago
Michael Knowles
Verified Buyer
“I could not complete the transaction. I am still waiting for Tech support to Email me”
Helpful Report
Posted 3 years ago
Joel
Verified Buyer
“It was my first order and it's not being delivered yet so I can't give you my review, but I will as soon as I get the first results, thx u .”
Helpful Report
Posted 3 years ago
John
Verified Buyer
“Start by answering your telephone or at least call me back because I have left my number numerous times”
Helpful Report
Posted 3 years ago
Frank
Verified Buyer
“Site is very difficult to navigate My transfer did not go through and im concerned with all my info on this site”
Helpful Report
Posted 3 years ago
David Tait
Verified Buyer
“Will submit review after transaction 173590 has been delivered. Transaction 173543 was made in error, can be deleted, thankyou.”
Helpful Report
Posted 3 years ago
Armel
Verified Buyer
“bonjour, j'ai essayé de faire deux envois (de 50 $ chacun) or, si tout fonctionne bien , mon paiement est rejeté... paiements par ma carte de crédit Visa premier!”
Helpful Report
Posted 3 years ago
Heikel
Verified Buyer
“No pude hacer nada”
Helpful Report
Posted 3 years ago
Anonyme
Verified Buyer
“Pas encore réussis à envoyer de l’argent... toujours en processus de mettre un destinataire”
Helpful Report
Posted 3 years ago
Luis
Verified Buyer
“Too intrusive. Too many personal questions about ourselves in order to register. Job, passport/personal ID, pretty much like renewing a Cuban passport. It made me think that Cuban authorities are behind all this. No, thank you!”
Helpful Report
Posted 3 years ago
Pamela Wood
Verified Buyer
“Got to the verification stage and couldn't go any further. No text berificstion so order not able to progress. Still unresolved.”
Helpful Report
Posted 3 years ago
Gary
Verified Buyer
“No help at all no one answers the phone”
Helpful Report
Posted 3 years ago
Shelley
Verified Buyer
“Although I had all the correct account numbers, my transaction was canceled. I was told the money would be delivered, but am very leary of this. Also tried to contact someone because dates are wrong in my personal information, and I am unable to correct them. I haven’t heard back from that issue.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The money never arrived. I will never use this service again. The website don’t specify that the company don’t make transfers between bank accounts, which I was later informed by an agent. My father in Cuba have his CUP bank card associated with his bank account. I don’t really know why is has not received the money. I’m really upset because I was informed that I can not get my money back. Sorry but, I will not recommend this company to anyone.”
Helpful Report
Posted 3 years ago
Wayne
Verified Buyer
“attepted to re-set my password to no avail, henceforth could not send money.”
Helpful Report
Posted 3 years ago
duales-com is rated 4.3 based on 2,036 reviews
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