duales-com Reviews

Name: duales-com
Rating: 4.33

4.3 Rating 2,208 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,208 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uso duales.com por más de 10 años y hasta ahora no había tenido problemas significativos pero de un tiempo a la fecha el modo de pago cambió y hace las transacciones más engorroso pues involucra tener que tratar directamente con tu banco, además se siente una sensación de inseguridad y desi formación pues una vez realizado el pago por e-transfer nunca recibes una confirmación de que el pago fue hecho y el di ero enviado.”

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Posted 3 months ago

“Did business with them before, now you can't pay order with credit card, too bad.”

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Posted 3 months ago

“Easy to use web site for tranferring money to foreign countries”

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Posted 3 months ago

“It took a week for my transfer to get to Cuba when usually it takes 2-3 days. All this because of Lot of confuson between duales and ducapp that should be clarifided”

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Posted 4 months ago

“Services fiables et rapide. Merci”

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Posted 4 months ago

“Delivered on time as stated. Will use the service again.”

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Posted 4 months ago

“I've noticed recently that the fee quoted on the website for orders suffers from the fee quoted in the email. For example; I sent 300 usd for delivery in USD. The fee quoted instantly in the site was 20 usd. The email sent showed a.qoute.of.16 usd. I rarely check the email when making an order thus I pay what the site quoted me. My question which is the correct fee? I'm happy with the service. It's reliable, punctual, even at the worst of times in Cuba you guys deliver. There was a bit of a hickup about a month ago where a couple of orders were delayed until noted and corrected. Lately the service has been at its best. Thank you Duales team!”

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Posted 4 months ago

“So far I’m pleased with the service”

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Posted 4 months ago

“You are the best 👌”

duales-com 5 star review on 1st August 2025

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Posted 4 months ago

“fast efficient service”

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Posted 4 months ago

“A relible company fast service. I am using this company for more than 1 year and I never had any problem. Keep the good work”

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Posted 4 months ago

“Duales has always been reliable, dependable and efficient in transfering funds in the quickest manner. Now they have added Paypal to its mode of transfer; which is an excelent step forward to it's seamless transfer. Surprisingly the fees are the same , you get the bang for the buck converting CAD to Cup. Keep it up Duales. Thanks,”

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Posted 5 months ago

“Always reliable and trustworthy...”

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Posted 5 months ago

“Fast, reliable and economical to send to Cuba. You can use Duales with full confidence.”

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Posted 5 months ago

“Recommandé pour votre transaction. Professionnel. Sécuritaire.”

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Posted 5 months ago

“Fast and reliable service”

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Posted 5 months ago

“The default to CUP when USD are requested for home delivery is annoying. The service is very good, necessary and reliable so far. The fees are getting too expensive.”

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Posted 5 months ago

“I am quite pleased with Duales. The money I send to Cuba arrives there within 2-3 days. The money is delivered directly to the recipient at their home. When I have a problem, there is a technical person that resolves the issue. I will continue using Duales. Thank you Duales.”

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Posted 6 months ago

“I sent money on a Friday, and it was received at our friend's home in a fairly remote small village on the following Monday. The option to use a credit card is still not available, but the pay pal option worked very well. 5 stars.”

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Posted 6 months ago

“Very convenient and reliable. I highly recommend it.”

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Posted 6 months ago

duales-com is rated 4.3 based on 2,208 reviews