Item took 33 days to pack and send internationally and a further 3+ months down the track (over 4 months from date of purchase) this item has still not arrived. Surface shipping to New Zealand usually takes 2-3 weeks and a maximum of 4-6 weeks over Christmas. International Tracking from China (the item was shipped from China), states the item has been shipped. Tracking from my own country tells me the item is still in transit. The item has clearly gone astray and so I have requested a refund to my credit card. After the exchanging of multiple emails, this company appears to believe that its responsibility to its customers stops at the item being shipped. It appears to take no responsibility for poor business practices that uses a shipping company that takes 33 days to pack and ship an item. I am certain that the person meeting the standard "reasonable person" test would believe the purchased goods had gone astray in transit and it a perfectly reasonable request for the purchase cost (inclusive of any shipping costs) to be refunded in full. While the company, as stated above, has responded to my emails, they refuse to address the crux of the matter and to act in good faith towards me. They were happy to take my money and use it for the 32 days it took to pack the item, but not prepared to step up and act in good faith when the responsible thing to do, when 4 months after purchase the item had still not reached its destination, was to refund my credit card. This company appears not to be phased by negative reviews of their product, which seemingly indicates that they really have no interest in providing good customer service. I personally would not use this company again and would NEVER recommend it to anyone I know.