I had enough points for a free coffee. 3 employees in the Jackson Tn Dunkin could not figure how to convert points. They said they never were asked the question of converting points. My husband wanted raspberry filled donuts, employee gave him something totally different, she did make it right though. Do you train your employees? In my many travels I feel Dunkin Donuts has gone downhill in many areas. Now, what would you like me to do with all the points I have earned? This Dunkin was in East Jackson Tn. I do not have the receipt which they failed to give me.