Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 410 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 410 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot believe this I’ve been a loyal customer for over 10 years… And built up many points that now is taken away from me without any hesitation from Dunkin’ Donuts so much for the loyalty. I waited on hold for over an hour to talk to somebody about this because of their new policy. I’m not faulty the new policy. It’s just the fact that I built all of these points up and now they’re not accepting or extending the expiration date. I’m not talking about one or 200 points. I’m talking about 29,000 points. Shame on me for letting this happen to me Duncan. I’m disappointed And I will be moving my business elsewhere. Thank you for screwing me.”

Helpful Report

Posted 1 day ago

“The staff of Dunkin’ Donuts hail namely Adonis and Abdullah are very Profesional and hospitable..”

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Posted 6 days ago

“I admit I am a Dunkin "holic. There is nothing better on earth that a well crafted, properly made hot caramel macchiato. But, here in NE Ohio, I am running out of locations to visit as it is such a hit or miss. I literally will spend over $20 a DAY -- EVERY DAY just trying to get a decent espresso drink and i will be LUCKY if 1/4 meets my standards. I can tell, without even taking a sip, if it is going to taste like sweet hot milk or not. If you get a drink that is "heavy" (filled allll they way to the top) there is 1/3-1/4 too much milk/cream in the drink, therefore watering down the espresso leaving it, well, nasty.) This is not rocket science. When the are good, they are amazing. But, unfortunately, for whatever reason, no one seems to know how to make an espresso drink these days. Such a shame. I would assume it is the high turnover rate, and improper training from the management. If they would just taste what they are handing over to their customers, they would see what the problem is with their preparation. It is beyond frustrating as it seems to be at every location I visit.”

Helpful Report

Posted 1 week ago

“What is going on with Dunkin Donuts ???? The store that I go to in Emerson NJ does not get a lot of items in that they ordered to eat. They did show me the order but very little was delivered to the store. Very disappointing !!!”

Helpful Report

Posted 1 week ago

“I ordered ice cappuccino with caramel. I asked multiple times if that’s same order all employees were agreed that it’s right order however I received milk with ice only. Very disappointing.I am trying to upload pic but it’s not going through.”

Helpful Report

Posted 1 week ago

“Dunkin donuts think they are slick by raising the bonus points for each and every thing on their menu so you have to spend more money to get free stuff THEY SUCK a free coffee would be 500 points now it 600 like who the hell are they cheating their customers unbelievable”

Helpful Report

Posted 1 week ago

“Lake pleasant and Happy Valley. Donuts sucked, no monster energy drinks, no fountain sodas, unfriendly workers, no receipt offered or given. This area needs a good donut shop!”

Helpful Report

Posted 1 week ago

“I don't mind their coffee. I like it more compared to many other places, but I'll tell you what the rewards now you have to spend $60 to get one free coffee it's insane, I don't know if it's greed or just blatant lack of caring but the rewards system is flawed and absolutely ridiculous. Also, I spent money at Dunkin yesterday and the employee check me out before scanning the app so I couldn't retrieve those points. I don't know why they don't change it like DICK'S Sporting Goods where you can enter your receipt number or something and get those rewards points”

Helpful Report

Posted 1 week ago

“wonderful people”

Helpful Report

Posted 2 weeks ago

“My favorite location to go to. Great customer service”

Helpful Report

Posted 2 weeks ago

“The location on Spring Lake NC, very difficult just to get in and out, small parking all crunch in a little space, lo g wait times, lobby hrs sign said 5am, but they dont open till 10am, crazzy, only two people working with the amount of people that stop by just to find out they would leave with nothing for the long waits. 7 Brew or Starbucks are 100% faster”

Helpful Report

Posted 2 weeks ago

“Too bad you can’t give them negative stars!!!! Dunkin has become the absolute worst place to go to. Called customer service this morning about their mobile app not working to place a mobile order ahead of time to get 100 bonus points and they just quit talking when I explained the problem. I have been a very loyal dunking customer but I guess now I will be a former customer because they have the WORST customer service!!!!!”

Helpful Report

Posted 2 weeks ago

“Tried to purchase a dozen donuts. After paying for them was told could not get 6 jelly donuts. They had 10 of them but was told we had to get something different, could only get 3 jelly donuts. So others could get them so they would not run out.”

Helpful Report

Posted 2 weeks ago

“U R The Worst...U Raised The Points For HOT Coffee...U Raised The Points For A Donut...Coffee small now over 3 bucks...1971 been going to DD...Unfortunately No Longer A CUSTOMER...Never ever have an offer for just a Coffee..always meal plan...crooks...Shame on u CEO Dunkin...”

Helpful Report

Posted 2 weeks ago

“Customer service is horrible I Facebooked my issue,emailed and called got hung up on and no response!!! Just horrible!! My food was burnt and coffee horrible!! I use to go Every morning faithfully!!! No respect for dedicated customers!”

Helpful Report

Posted 2 weeks ago

“Everything is amazing the service is so fun and the people are all so sweet and caring”

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Posted 3 weeks ago

“Hash browns were soggy. Eggs rubbery. Pumpkin iced coffee was delicious. Do better”

Helpful Report

Posted 3 weeks ago

“The only reason I went to Dunkin is now gone. Chocolate creme filled powdered donuts are now discontinued. I have eaten this donut for at least 40 years. I want it back but like everything else in this world, it doesn't matter what I want. Maybe if enough people complain they will bring it back. We can only try.”

Helpful Report

Posted 3 weeks ago

“Fort Drum Florida used to be a place families could go to on their way to Disney World and expect a great snack or meal while stopping in the bathroom. Well, all the shops were closed except Dunkin Donuts and Wendy’s at 10:00PM. When we tried using the automated robot to order our food, all eight were either out of service or not working. The ninth one in front of the counter also wasn’t working. The staff were not behind the counter, all of them just left because technology wasn’t working and everyone was hangry, angry while the staff took its time in the back. Meanwhile, there was a line with at least 30 people. Technology is literally replacing people and are just as broken as the underpaid staff serving the donuts. But the shelves were filled with people wanting donuts. And the kids wanting donuts on the way to Disney? Didn’t get any. My son, 10, left without a donut, as did the family in front of me, and the one behind me. What a joke. They just lost a customer forever. Bye Dunkin, you Sunkin.”

Helpful Report

Posted 3 weeks ago

“Well now they’ve done it! Dunkin Donuts no longer sell the vanilla cream with powdered sugar donuts and replaced it with a crème delight donut! Sorry that just doesn’t cut it, no comparison to vanilla cream. Bring it back please, I’ve ordered vanilla cream for many years. It’s mine and my daughters very favorite, please bring it back!!!”

Helpful Report

Posted 4 weeks ago

Dunkin' Donuts is rated 2.2 based on 410 reviews