Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 443 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 443 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let me start off saying I absolutely love Dunkin Donuts… I sent at least 100 dollars a week there. I like to get my children breakfast before school there while I get my coffee however. I had a very bad experience this morning with a young man that was working the drive through… I ordered food, drinks and a donut. The young man handed over my order with speaking which was rude but whatever. I checked my bag to see if I had everything I was missing my son donut. I said excuse me Sir. I don’t have my son donut. And he said I gave it to you. I said Sir I don’t have to lie about a donut, keep in mind it’s a line behind me. He tells me I know I gave you the donut when you 1st pulled up. I was in shock that an employee would argue with a faithful customer over a donut. I said Sir I don’t have my donut that I paid for. The young lady came behind him and gave him the donut that he thought he had given me. He just took the donut from her and handed me my son donut. I just drove off thinking to myself how could he be working with customers with that attitude. He didn’t even apologize. I’m disappointed at this location hopefully management take the time out to retrain the staff on customer service skills.”

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Posted 15 hours ago

“Love Dunkin coffee but yet another price increase for a coffee? I am seriously converting to WaWa. I had 470+ Dunkin visits last year and I would be willing to bet that 450+ of those visits my coffee was not stirred. Where is the customer service at? Don't these people realize that I ordered a coffee while sitting in my vehicle, I have full intentions to drink that said coffee while I am driving but no, I need to wait till I get to a stop sign or red light so I can stir it before I can drink it. Dunkin should require coffee to be stirred by all their franchises and perhaps have a retraining session for the current employees, and also refreshen them how to count. When I order an XL coffee with 4 cream and 6 sugar, I really ment 4 cream and 6 sugar. Sometimes my coffee is white while other times it is tinted with a touch of cream and half the time it is no way they put 6 sugar in that cup! Dunkin coffee is my go to but if the cost continues to go up and the service doesn't improve I will convert back to wawa and go make my own coffee. Side note: I frequent 4 or 5 different Dunkins through the coarse of the week so it is not just 1 specific location.”

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Posted 3 days ago

“Bad customer service. They shut down the bathroom. We purchased 2 drinks and 2 donuts and they won’t even allow us to use the restroom. I had to find another restaurant near by to use the restroom. They are rude Hispanic guy working there. The matcha green tea was horrible not even sweet. Their donuts were dry. Not worth it. This is the Donkin Donut in La Sierra, Riverside Ca.”

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Posted 6 days ago

“First and foremost the coffee is expensive and at times I asked for cream and sugar and when I go to work , my coffee has a hint of cream and coffee is too dark. The donuts are usually hard and not good like it used to be. The donuts lack fillings. The hash browns are awful. Prices needs to better and quality of food as well. I have sent pictures to Duncan Donuts Complaint and things are still the same.”

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Posted 1 week ago

“I love Dunkin’ Donuts and the staff at emerald way in Hagerstown are wonderful and very efficient”

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Posted 1 week ago

“Dunkin’ Donuts has made me happy most mornings for quite a few years. They know me by name at the one by my house and I always receive great coffee and wonderful service. Last week I was at line in the drive through and when I got to the window my order had been paid for by the lady in front of me. My coffee came to $7.40 thanks for making my morning”

Helpful Report

Posted 1 week ago

“Verschrikkelijk klantenserv’s,”

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Posted 1 week ago

“Good donuts but never have donuts for sale don't know why but for beanie donut shop you would figure they would have donuts in stock”

Helpful Report

Posted 1 week ago

“Good donuts but never have donuts for sale don't know why but for beanie donut shop you would figure they would have donuts in stock”

Helpful Report

Posted 1 week ago

“The food is grate”

Helpful Report

Posted 2 weeks ago

“I arrived at 8:30 pm to get donuts and the shelves was empty I asked a worker and she advised they were out of donuts however they aren’t supposed to close until 9 pm. Very disappointed”

Helpful Report

Posted 2 weeks ago

“$8 for doughnuts and a cappuccino, none of which I wanted to eat. The glazed doughnuts were heavy and perhaps undercooked. The cappuccino had almost no foam and poor flavor. I threw out the cappuccino and the second doughnut.”

Helpful Report

Posted 2 weeks ago

“I was charged twice for the same purchase from store #352520. I went in person, showed her my charge statement showing both charges. I also showed her an email. She said she would have to look at the cameras (Not sure what that meant) She said she was too busy and would call me back the next day. That's not good service, there was no one waiting in the store, She was not helpful and to me she thought I was trying to rip her off. This was for 25 Jelly donuts that were purchase on Dec. 21 for $10.99 and billed to my Visa on Dec 22nd. I tried to call customer service and held on for 30 minutes until the call was disconnected.”

Helpful Report

Posted 3 weeks ago

“The coffee quality has decreased so much. Last six months I have gone to 5 different dunkins just to get a better coffee. Every store has decreased significantly the amount of coffee in their coffee. Now the cups are just hot milk with no flavor. On top of that, this site is not allowing to upload any photos 🙄”

Helpful Report

Posted 3 weeks ago

“I ordered a coffee and snackn bacon it took 5 minutes to get the coffee and there was nobody in the store because the employees were talking about personal things and did not want to make the coffee. The bacon arrived and it was not cooked all the way so I took it back and asked her to cook it a little bit more when I got the second round of bacon it was completely burnt she even had the fan the kitchen area because she had burned it so bad and still gave it to me. This was the location at Southwest 89th Street in Oklahoma City”

Helpful Report

Posted 3 weeks ago

“First time at this dunkin donuts was on my way home to Hamilton and my sugar was down so I stopped for a quick ham & cheese croissant & hot chocolate - while I waited for my food I had to use bathroom - the girl said women's room is locked because the manager takes the key home with her?? WHAT!! so they said I could use the men's room - well I walked in the mens room and the toilet was filled toilet paper and laying on top of paper a Big DUNK & it smelled terrible - so I walked out & told the all the staff standing around & no one moved they all just looked at me & did nothing - so I felt like no one had checked the bathroom in while and they didn't really care - next the hot chocolate was ok but my sandwich was burnt - safe to say I will never ever stop there again - first & last visit!!”

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Posted 3 weeks ago

“No one answers at Dunkin Donuts customer service. just elevator music. total waste of time.”

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Posted 1 month ago

“I purchased 2 croissant’s breakfast sandwiches at Hoffman estates IL. I asked for 2 grape jelly’s the cashier said he would’ve to charge me extra for the grape jelly packets. Which is crazy work I will never go back there, the fact that Dunkin’ Donuts couldn’t give me 2 complementary grape jelly packets for my sandwiches is crazy. Work on your customers service”

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Posted 1 month ago

“You can't get the types of donuts or see a price. The website sucks”

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Posted 1 month ago

“Dunnellon fl. They gave me the wrong order. They didn't give me a receipt & we didn't know until we got several miles away & opened the box. Will never go back again.”

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Posted 1 month ago

Dunkin' Donuts is rated 2.2 based on 443 reviews