Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.20

2.2 Rating 424 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

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“Yummy tried something new”

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Posted 1 day ago

“Yummy tried something new”

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Posted 1 day ago

“I received a Cinnamon Raisin Bagel today and Could Not even bite into it. It was Stale and extra, extra Hard will never order from Dogwood Location again. Actually something is always wrong when ordering from this establishment.”

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Posted 2 days ago

“Nooooooooooooo my hash browns taste like pooop there be no donuts left every time me go there be a big big bug in me coffee the sandwich look like a rat tore in it and it was moldy me will post a photograph 4 u to see what it looks like me deserve a gift card or else me will sue u 4 everything so better give me a gift card”

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Posted 2 days ago

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Posted 2 days ago

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Posted 2 days ago

“Great food great people!”

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Posted 3 days ago

“I was at this Newport RI today and at the register the workers name was Jen ( JJ ). I was so happy that they went above and beyond for me today. I just had to write this review thank you so much to the team there they always make my chai perfect:)”

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Posted 5 days ago

“Tried twice yesterday to contact location No manager, Made survey dissatisfied customer complaint for purchase in amount of just under $39 for stale bagels no less at 8:02 am purchase! You call corporate and language barrier and sounds like kids in school yard!”

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Posted 1 week ago

“I want to start off by saying that the employees at Dunkin are exceptional! Very friendly and kind. Today I went to Dunkin like I do everyday before work for breakfast. I always get a mango Dunkin refresher with green tea ,no ice and extra concentrate along with a breakfast sandwich. I have been going to Dunkin for over a year now. I’m there 6 days a week. Starbucks used to be my place until I had a refresher from Dunkin. Today I went and was told that they can no longer make my drink because they don’t have a up charge button. I never cared about being uncharged I understand with no ice comes extra product. I get it! However, I was told they can no longer make my drink. Wow! What customer service! Dunkin would rather lose a customer than find a way to up charge. Really blows my mind. Guess it’s back to Starbucks for me. Good job management for losing a loyal customer!”

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Posted 1 week ago

“(Beware) I got food poisoning from the wicked munchkins donuts at Lousiville Ohio store. I have tried to call many times! The store phone rings twice and goes a non voicemail!”

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Posted 1 week ago

“I went in today to dunkin on Phelan and Daniela the lady that took my order simply didnt know what she was doing and couldnt understand anything i was saying. She looked lost the whole time, i ordered 2 ham and swiss croissants and she proceeded to ask me if i wanted a bacon egg and chesse biscut and i even pointed at the screen since she looked completely lost and once the manager helped her locate it and ring me up she gave me 2 bacon and jelly croissants and they look extremly burnt and stiff when she gave them to me cold like basically straight of the freezer .”

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Posted 1 week ago

“The staff yelled at me because I wanted to use a table for a meeting, it had old spilled coffee on it. Thay said, "we don't do that!"”

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Posted 1 week ago

“Great food and workers”

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Posted 1 week ago

“I cannot believe this I’ve been a loyal customer for over 10 years… And built up many points that now is taken away from me without any hesitation from Dunkin’ Donuts so much for the loyalty. I waited on hold for over an hour to talk to somebody about this because of their new policy. I’m not faulty the new policy. It’s just the fact that I built all of these points up and now they’re not accepting or extending the expiration date. I’m not talking about one or 200 points. I’m talking about 29,000 points. Shame on me for letting this happen to me Duncan. I’m disappointed And I will be moving my business elsewhere. Thank you for screwing me.”

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Posted 2 weeks ago

“The staff of Dunkin’ Donuts hail namely Adonis and Abdullah are very Profesional and hospitable..”

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Posted 3 weeks ago

“I admit I am a Dunkin "holic. There is nothing better on earth that a well crafted, properly made hot caramel macchiato. But, here in NE Ohio, I am running out of locations to visit as it is such a hit or miss. I literally will spend over $20 a DAY -- EVERY DAY just trying to get a decent espresso drink and i will be LUCKY if 1/4 meets my standards. I can tell, without even taking a sip, if it is going to taste like sweet hot milk or not. If you get a drink that is "heavy" (filled allll they way to the top) there is 1/3-1/4 too much milk/cream in the drink, therefore watering down the espresso leaving it, well, nasty.) This is not rocket science. When the are good, they are amazing. But, unfortunately, for whatever reason, no one seems to know how to make an espresso drink these days. Such a shame. I would assume it is the high turnover rate, and improper training from the management. If they would just taste what they are handing over to their customers, they would see what the problem is with their preparation. It is beyond frustrating as it seems to be at every location I visit.”

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Posted 3 weeks ago

“What is going on with Dunkin Donuts ???? The store that I go to in Emerson NJ does not get a lot of items in that they ordered to eat. They did show me the order but very little was delivered to the store. Very disappointing !!!”

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Posted 3 weeks ago

“I ordered ice cappuccino with caramel. I asked multiple times if that’s same order all employees were agreed that it’s right order however I received milk with ice only. Very disappointing.I am trying to upload pic but it’s not going through.”

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Posted 3 weeks ago

“Dunkin donuts think they are slick by raising the bonus points for each and every thing on their menu so you have to spend more money to get free stuff THEY SUCK a free coffee would be 500 points now it 600 like who the hell are they cheating their customers unbelievable”

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Posted 3 weeks ago

Dunkin' Donuts is rated 2.2 based on 424 reviews