Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 462 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 462 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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“I ❤️ Dunkin Doughnuts 🍩 🥐 They are so dang good but it'll be much better if they had wheat flour Doughnuts... I cook with wheat flour all the time”

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Posted 4 days ago

“Went to Dunkin in Market square in downtown Pittsburgh 1 there was nothing but people in there that get high just nodding buying drugs then a girl name Renee said the manager Sam doesn’t care if they are in there so neither does she I think that place needs cleaned up I had my 4 year old with me and was afraid for our safety in that Dunkin”

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Posted 3 weeks ago

“3206 West 111th Street, This location is very, very special to me. I look forward to seeing these beautiful bright smiley faces to make my day every morning. The management is very nice and kind as well as the polite and sweet employees. I feel very good about knowing they are here to serve the community and others with respect and dignity. America runs on Dunkin.❤️💯”

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Posted 3 weeks ago

“Worst experience ever. Stopped at the Dunkin' Donuts on the PA Turnpike at Allentown. Waited for 10 minutes at the cash register before the woman behind the counter told us you can't order at the register you have to order at the kiosk went to the kiosk to place an order and it didn't work kept taking us in a circle. The girl behind the counter still would not take the order. Finally we left they want you to do the ordering yourself instead of the employee, but don't even give you an employee discount would never go to the Dunkin' Donuts again. The girl was rude and not willing to help.”

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Posted 3 weeks ago

“Dunkin in Cooksville MD. The worse. I ordered on the app. Walked in girl was on her phone . Walked to the back. Came out still on phone. No one else there. It took 10 minutes just to get a regular coffee. Will never go to this one again !”

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Posted 1 month ago

“I visited your Dunkin at 87th Avenue in Doral. Happy with the avocado toast although it should be cut in half. The staff is not friendly and not accommodating. I realize many businesses are short staffed. I had 3 items asked for a tray. In an unfriendly response. We don’t have trays. I’m 73 and have worked for many years. I blame management for not properly training their employees!”

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Posted 1 month ago

“I was helped by Chris at The Newport Ri on memorial blvd and he was amazing so helpful and a great attitude I love coming to this location because of him thx guys keep it up”

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Posted 1 month ago

“You people are worthless won't take cash not all people use credit I don't like debt refuse my money we can't take hundreds will never buy there again”

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Posted 1 month ago

“Delicious coffees and donuts with friendly service. 😊”

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Posted 1 month ago

“The hot chocolate is the worst drink on the menu, it doesn’t taste like chocolate and taste like a water down yahoo. Not worth the price. They need to remove it from the menu.”

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Posted 1 month ago

“I have been a longtime Dunkin’ customer and lately the coffee quality has noticeably declined. I have tried multiple locations in Mineola, NY including all three on Jericho Turnpike, and the coffee consistently tastes flat and bland. Even the caramel latte, which used to be my go to, just doesn’t taste the same anymore. Has anyone else noticed this too?”

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Posted 1 month ago

“Went to dunkin donut in edinburg texas on trenton and mccoll. I got a donut with chocolate stuffing and it hardly had no chocolate stuffing in it. Not happy about it. It's expensive so it should be good donut.”

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Posted 1 month ago

“If i could give them 0 stars i would. They use to be my favorite when they made fresh. But their coffee is real good.”

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Posted 1 month ago

“Dunkin in Ankeny Iowa is terrific - super nice, very efficient. All of the staff are very good at what they do. Manager, Ni Ha, is super good.”

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Posted 1 month ago

“We went to Dunkin Store 302055 there in Temple Terrace, Fl 33617 and their staff were unfriendly and rude. This store don’t even treat customers properly. We have a scenario that one of the donuts seems very oily which is not good to be served so I asked them if they can replaced it to another one but they refused to do and they were unfriendly and seems to me that they were not trained well specially their cashier Kimberly.”

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Posted 1 month ago

“Anyone buying bagels. They are always hard, cant even chew them. They have a taste of cardboard. I dont need brokem teeth. Quality has dropped so much in the past couple of years. Their bagels and donuts used to be so fresh and tasted amaxing Donuts are usually hard and both are after shrinking. Coffees are also shrinking. U buy a extra large coffee. U would be lucky if its a medium what they are doing to the cups, look at the bottom hot chocolate. They cant even fill the cups. There you are lucky to get a small. Bad practices. Corporate making a bigger buck and hurt the consumers.”

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Posted 1 month ago

“Workers don’t even know what they’re doing.i asked for a strawberry refresher with LEMONADE and I got a strawberry daydream refresher with milk. What happened to the customer is always right ?”

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Posted 1 month ago

“Bismillah assalamualaikum, very bad and very rude service from Farhad at Dunkin' Donut Medina airport, I was standing for quite sometimes and I am the only one customer, when I wanted to place my order, he just show his hand and continue using his hp..when confronted him he argued with me and ask for my name...what right do he have to ask for my name? As I am the only customer and he said he'alone which is not my problem...he comes out from counter towards me aggressively as he's not happy when I said I want to complain..Please do something about this as it really spoilt the image of Madinah Airport and Dunkin' Donut. Incident occur at 7am ( 19 January 26) This is the guy in the photo”

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Posted 1 month ago

“The counter clerks were indifferent and seemed to be agitated to be pulled away from their phones. There messed up my order in several ways (all I ordered was a tea and two donuts). The donuts were $3.50 each! Dunkin Corp told me that they have no control over prices charged! Really? Well here's what I am in charge of. I will never patronize a Dunkin again. They can keep there lousy staff and golden donuts covered in 5 carat diamonds. Our local market sells better donuts for $0.89 each. Good bye forever.”

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Posted 1 month ago

“Let me start off saying I absolutely love Dunkin Donuts… I sent at least 100 dollars a week there. I like to get my children breakfast before school there while I get my coffee however. I had a very bad experience this morning with a young man that was working the drive through… I ordered food, drinks and a donut. The young man handed over my order with speaking which was rude but whatever. I checked my bag to see if I had everything I was missing my son donut. I said excuse me Sir. I don’t have my son donut. And he said I gave it to you. I said Sir I don’t have to lie about a donut, keep in mind it’s a line behind me. He tells me I know I gave you the donut when you 1st pulled up. I was in shock that an employee would argue with a faithful customer over a donut. I said Sir I don’t have my donut that I paid for. The young lady came behind him and gave him the donut that he thought he had given me. He just took the donut from her and handed me my son donut. I just drove off thinking to myself how could he be working with customers with that attitude. He didn’t even apologize. I’m disappointed at this location hopefully management take the time out to retrain the staff on customer service skills.”

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Posted 1 month ago

Dunkin' Donuts is rated 2.2 based on 462 reviews