Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 523 Reviews

26 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.2

Based on 523 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the last four times that I have bought a large caramel iced coffee with cream and sugar when I get it it is white not a coffee color. I have tried the Kodak Tennessee. I have tried Sevierville, Tennessee and the one off of Chapman Highway and they are all more cream than coffee. I called one and ask them. Do they have like a recipe they go by and they said yes, and when I went there and got one there, it was like cream and sweet. It’s like they don’t follow a recipe and then if I ask them for extra iced coffee to put in it because I said I like to have a coffee taste not cream taste you can tell they get aggravated. I used to get the best iced coffee in Maryville, Tennessee and Madisonville Tennessee because I would go that way for some reason. The ones in Sevier county don’t go by a recipe because it’s more cream taste than a coffee taste so today I decided to try the Kodak one again and I bought my sister one and bought me one and it was more cream not darker like a coffee I was so disappointed because when you spend out quite a bit of money for an iced coffee you want it made right I go through the drive through not the app and most times I pay with cash and if you don’t believe me you should send people anonymous and go through the drive-through and don’t let them know that they work for Dunkin’ Donuts and see what you get on large iced coffees with cream and sugar”

Helpful Report

Posted 1 day ago

“Dunkin' donuts in Cornish Maine was horrible. The girl that waited on me. Her name is Jess was incredibly rude and obnoxious. I will not be going back there while she's working ever again”

Helpful Report

Posted 1 day ago

“always happy , just six dollar meal deal should be permanent.... keep up the great work”

Helpful Report

Posted 4 days ago

“Appreciated”

Helpful Report

Posted 6 days ago

“I LOVE Dunkin and Julia pearson is the best employee”

Helpful Report

Posted 2 weeks ago

“The store employees are usually great. But the app is at best ok. App customer service number appears to be from a far away land and takes repeatedly explaining the problem and what you need to the point where it just best to hang up the phone because talking to yourself is just as productive. The app is buyer beware.”

Helpful Report

Posted 2 weeks ago

“I ordered through the kiosk the $6.00 meal and doughnut. L was only given the medium coffee and doughnut. BThe cashier insisted that I did not order the meal despite charging me for it.”

Helpful Report

Posted 3 weeks ago

“I love this place”

Helpful Report

Posted 3 weeks ago

“Customer service was absolutely horrible. I asked about getting my missing points from when instore wasn't working properly they absolutely refused. I will never be going to a dunkin donuts again. This is absolutely a disgrace that u treat tour customers like this. I even sent then my reciept 3 times that they kept asking for til I pointed out I sent it to u several times already.”

Helpful Report

Posted 3 weeks ago

“On 6/5/26 4:12pm, I went to drive thru for a bacon and egg no cheese on cinnamon raisin bagel and large strawberry refresher made with water with four liquid sugar. Store 355677 Chicopee MA. The drink did not have any strawberry flavor and it tasted like sugar water. The bagel order was wrong and it took several minutes to get the correct order. The young woman at drive thru was sweet and trying. Another staff reprimended her. Clearly the young woman is new and doesn’t have support. Do better.”

Helpful Report

Posted 3 weeks ago

“I love Dunkin donuts so much”

Helpful Report

Posted 4 weeks ago

“Thank you for your polite & nice service . Sales Assistance - Michael.”

Helpful Report

Posted 1 month ago

“Love it the donuts are good”

Helpful Report

Posted 1 month ago

“Why is Dunkin Donut following Subway? From ordering a straight forward simple way to get a sandwich, they've now gone and made it complicated. Which bread, which sauce etc... I just wanted my simple tuna sandwich in a croissant which I've had for years. What I got was a convoluted warm tuna and warm vegetable sandwich. Disgusting!”

Helpful Report

Posted 1 month ago

“I had to wait at the takeout window for 5minets just for them to hand me my drink that was sitting right there,while the guy at the window went to the back of the store to do other stuff,,if they don’t have better service than that they might as well close up shop”

Helpful Report

Posted 1 month ago

“Very bad customer service at Donkin donuts at flamingo and pines at Pembroke Pines, very rude people.”

Helpful Report

Posted 1 month ago

“My order didn’t have cheese like I requested but Tyler the new asst. manager corrected it with a smile! I love his energy!”

Helpful Report

Posted 1 month ago

“New Dunkin’ Donuts opened in Wytheville and the food was burnt and had no taste I got a coffee and a bagel sandwich, and the hasbrowns had a weird taste to them like a burnt taste. I will not go back to that one,”

Helpful Report

Posted 1 month ago

“While I typically have no issues at the Washington St. Dunkin', my experience today was unsatisfactory. An employee …… delayed my coffee order by prioritizing a friend's, leading to an unwarranted wait. I urge General Manager Zoila to address this preferential treatment.”

Helpful Report

Posted 1 month ago

“The employees here were so kind. I gave them a $5 tip and they gave me an extra doughnut. 10/10”

Helpful Report

Posted 1 month ago

Dunkin' Donuts is rated 2.2 based on 523 reviews