Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 337 Reviews

24 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because the Capuchino is the best and the location on 12930 SW 120 St have a Manager Claudia who is very sweet and attentive!”

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Posted 3 hours ago

“Location opens when workers feel like it, 2 workers inside yet put signs up saying lobby closed. Never known a business that almost seems closed more than open.”

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Posted 4 days ago

“15793 Livingston Rd Accokeek, MD 20607 I have been a daily regular for 3+ years. I order the exact same thing every day. Most days my order is correct, which is why I still come here. But once or twice every couple of weeks the completely botch it. Now, my issue isn't that the order is wrong sometimes. My issue is that they refuse to remake it. In all honesty, you should know the second my coffee comes out dark that it's not right. Again, I come every day. By now, you know a dark coffee is 100% not what I want. But instead of taking initiative, you give ME a hard time when I come in like you're not the one thats wrong. Thats literally the same as watching someone burn hashbrowns but still letting them sell those hashbrowns to a guest. Then when the guest complains, you make them buy new hashbrowns. Dunkin, if you care about your brand, then hire people who also care about your brand. There's only 2 employees at this location that clearly care. The rest only care about the paycheck and it's obvious.”

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Posted 1 week ago

“Ordered a breakfast sandwich, bagel was so tough, could hardly chew it. I asked for some water because coffee was to hot, they wanted to charge me. They flat out had no customer service. I will not be back.”

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Posted 1 week ago

“Always be on point whit the service Michael always on point”

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Posted 1 week ago

“My food was all smashed after I saw the guy making it hot one of the girls backs. Definitely not a good idea to throw a customers food at their employees right in front of the customer. Also lots of profanity I can always hear when I come through along with snarky comments made to the younger kids working there. I just always have a different experience every time I come through this dunkin and unfortunately a lot of them are bad. Do better waunakee!”

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Posted 1 week ago

“I had a great experience at Dunkin’ Worksop recently, thanks to one of the staff members, Olivia. She was incredibly friendly, welcoming, and went out of her way to make sure my order was perfect. It’s refreshing to see someone who genuinely enjoys what they do and brings such a positive vibe to the place. Olivia’s warm attitude and attention to detail made my morning so much better.Thank you”

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Posted 1 week ago

“Need to cover the doughnuts with something flies were in the showcase and there was some doughnuts on top of the showcase and flies kept landing on them”

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Posted 2 weeks ago

“DD in Wheaton off Naperville Rd stole my money. I ordered donuts and never received them because of a delivery issue. They said only customer service can refund me! Customer service said the store can only refund me! It has been 11 days and still no refund! DD makes it so easy to order, but impossible to get refunded. Don’t go to this location!”

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Posted 2 weeks ago

“STORE #357204 I am so grateful for 3 women @ this store always happy always helping. So amazing and professional THIS STORE IS MY FAVORITE!!! I would love to recognize MARIAH, GENELIS, and SHAVONNE for such courtesy such care and Top service!! Thabks”

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Posted 2 weeks ago

“I visit often location 7900 block of Harford Road, Baltimore. The store is well organized,the staff are very professional and service is excellent.”

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Posted 2 weeks ago

“Food and coffee good, just have an issue with a big mouth supervisor. She yells at employees and doesn't have concerns about customers sitting in the restaurant. Otherwise all employees are wonderful!!”

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Posted 2 weeks ago

“Was really lovely and great service. Thanks”

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Posted 2 weeks ago

“Excellent value brilliant taste”

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Posted 2 weeks ago

“My husband and I are DONE with Dunkin Donuts. Their coffee used to be good BUT SURE ISN'T NOW!!! Won't be going there anymore.”

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Posted 2 weeks ago

“Worst muffin ever, and even wors service”

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Posted 2 weeks ago

“I placed an order (Prospect St. Glen Rock) on the app at 7:09 - drove to the store and waited until 7:20 to get my order! I have gone to another store and placed the same order and gotten my order within 3 minutes!”

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Posted 2 weeks ago

“I bought 10 jelly munkins and 7 of them didn’t have jelly. Do better Dunkin’s”

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Posted 2 weeks ago

“The Dunkin' Donuts on S. Lynnhaven in Virginia Beach seems to have no idea what they are doing - or they just don't train their employees well. I stopped in to purchase a dozen donuts two days ago, early evening. I asked for a half dozen jelly donuts, only to have the girl behind the counter tell me they didn't have those. So I then asked for 1/2 dozen apple fritters. Same response - they don't have those. Third attempt - 1/2 dozen creme filled, same response. So I asked if they had any filled and she responded they do not have donuts. I gave up. I went back the next morning and had no problem with the drive thru in getting the same donuts. But - when I handed the girl my (gold) American Express company card, she told me 'sorry but we do not take that card, sorry'. Ads everywhere say that Dunkin Donuts and AMEX are marketing partners. And, yet, they do not accept AMEX? This particular shop seems more focused on sandwiches and beverage sales.”

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Posted 3 weeks ago

“the two workers (i didn’t get their names, but one had greenish hair and the other had short curly hair and glasses) were very nice!! the refresher i ordered also tasted amazing! definitely would go here again! amazing atmosphere and service ❤️”

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Posted 3 weeks ago

Dunkin' Donuts is rated 2.2 based on 337 reviews