Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 505 Reviews

25 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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2.2

Based on 505 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I typically have no issues at the Washington St. Dunkin', my experience today was unsatisfactory. An employee …… delayed my coffee order by prioritizing a friend's, leading to an unwarranted wait. I urge General Manager Zoila to address this preferential treatment.”

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Posted 4 hours ago

“The employees here were so kind. I gave them a $5 tip and they gave me an extra doughnut. 10/10”

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Posted 1 day ago

“This was the prevailing service Americans are now known for, absolute no-care apathy, basically pay me to show up but no chance of decent service. Boy has this country gone to pot-in-a-pail. Being out of coffee is like Petco being out of pet food. It is the perfect example of the American today.”

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Posted 4 days ago

“Even though I love Dunkin’ coffee, the cup lids are very poor quality and badly designed — they can easily burn your lips. After all these years, I’m honestly considering stopping going to DD because of these lids.”

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Posted 4 days ago

“My iced coffee was delicious and made as I ordered it. The young girl, Staza waited on me and was absolutely the nicest and friendliest person I have ever come across at Dunkin.”

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Posted 4 days ago

“Webster Duncan. Always a 20+ min wait in the morning.. Even ordering ahead.”

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Posted 6 days ago

“I was in line and want to order munchkin butternut, I saw that there’s a lot on there stall but says I can’t avail that because someone first on me reserved and will came back for it. I thought here in dunkin first who come and pay got the item. Poor Management System how to handle situations, staff are not knowledgeable on standards”

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Posted 1 week ago

“The donuts tasted like they were three days old. We had to throw them in the trash, because i bought them for work. I did not have time to take them back for a refund. This is not the first time we have had a problem with terribly stale donuts. But we thought we would give them another chance. Bad mistake. We will not be making any more purchases from Dunkin Donuts. We have a really big medical staff where I work. I hope you do address this problem. It is costing you a lot of money and business.”

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Posted 1 week ago

“Yummy yummy”

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Posted 1 week ago

“It’s really verry bad that I experienced to day branch of city center Dunkin’ Donuts I buy matcha juice for 20 qr And he put full of ace not even same pic I can complain u and the ministry I have pic for that juice I buy from your branches verry bad”

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Posted 1 week ago

“I had a great experience at Dunkin’ thanks to Mr.Haneef! He was incredibly friendly, professional, and attentive. He made sure my order was prepared perfectly and served with a smile. It’s always nice to see someone who genuinely cares about customer service. Haneef truly made my visit enjoyable—I’ll definitely be coming back! Well done”

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Posted 1 week ago

“Very disappointed. I placed my order the night before for a 7:25 pick up at the 78 broad street n Lyndonville VT we had to wait 15 minutes and worst of all they said they didn’t have time to do box of Joe and said I have to fight for refund and charged me for it!!!”

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Posted 1 week ago

“Specific store in Quincy, 100 Granite Street. The way finding needs to improve and the manager needs some coaching on her people skills. I worked at a Dunkin' Donuts for 7 years. At their flagship store in South Weymouth. The demeanor of this manager explains why she is in a former Kodak booth.”

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Posted 2 weeks ago

“Store 2905 I have been going there for a few years now, they are always very courteous and always professional. They never mess up my orders! I recommend this store!”

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Posted 2 weeks ago

“Store #2905 in York, PA is a great store with excellent customer service”

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Posted 2 weeks ago

“Dunkin's has been messing up my orders for a long time now but this just stupidity ! I asked for a Banana / Mango daydream refresher , when it was handed out the window it was PINK I knew right away it was wrong , looked at the label and it said it was a Strawberry / Dragonfruit , brought it back into Dunkins and they said it was made right !! I said its pink and tastes like strawberry ?? They proceeded to tell me it was made right ! Had to go to a different Dunkins to get what I actually wanted and yes it was yellow and tasted like Mango /Banana. SMH !?”

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Posted 3 weeks ago

“It’s always a pleasure coming to see the morning crew always friendly”

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Posted 3 weeks ago

“Went through drive through for 12 Donuts, they were stale!. I was given No receipt, they wouldn't replace Donuts?. With fresh ones, i even called corporate, they hung up on us!. Three times..”

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Posted 3 weeks ago

“Good food, donuts and coffee and good service”

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Posted 3 weeks ago

“The donuts are stale and we got the Boston cream and a jellyfilled donut there was only about half a teaspoon full of cream in the donut and a half a teaspoon full of jelly in the jelly donut. Krispy Kreme puts this place to shame”

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Posted 3 weeks ago

Dunkin' Donuts is rated 2.2 based on 505 reviews