Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 493 Reviews

25 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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2.2

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Specific store in Quincy, 100 Granite Street. The way finding needs to improve and the manager needs some coaching on her people skills. I worked at a Dunkin' Donuts for 7 years. At their flagship store in South Weymouth. The demeanor of this manager explains why she is in a former Kodak booth.”

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Posted 5 days ago

“Store 2905 I have been going there for a few years now, they are always very courteous and always professional. They never mess up my orders! I recommend this store!”

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Posted 5 days ago

“Store #2905 in York, PA is a great store with excellent customer service”

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Posted 5 days ago

“Dunkin's has been messing up my orders for a long time now but this just stupidity ! I asked for a Banana / Mango daydream refresher , when it was handed out the window it was PINK I knew right away it was wrong , looked at the label and it said it was a Strawberry / Dragonfruit , brought it back into Dunkins and they said it was made right !! I said its pink and tastes like strawberry ?? They proceeded to tell me it was made right ! Had to go to a different Dunkins to get what I actually wanted and yes it was yellow and tasted like Mango /Banana. SMH !?”

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Posted 1 week ago

“It’s always a pleasure coming to see the morning crew always friendly”

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Posted 1 week ago

“Went through drive through for 12 Donuts, they were stale!. I was given No receipt, they wouldn't replace Donuts?. With fresh ones, i even called corporate, they hung up on us!. Three times..”

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Posted 1 week ago

“Good food, donuts and coffee and good service”

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Posted 1 week ago

“The donuts are stale and we got the Boston cream and a jellyfilled donut there was only about half a teaspoon full of cream in the donut and a half a teaspoon full of jelly in the jelly donut. Krispy Kreme puts this place to shame”

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Posted 1 week ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

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Posted 1 week ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

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Posted 1 week ago

“Waiting 20 mins for 2 coffee threw mobile app. They suck they rude. Always on there phone”

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Posted 1 week ago

“The lady at Dunkin was so nice and gave me free bacon on top of my avocado toast and extra hash browns. :)”

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Posted 2 weeks ago

“The service,quality and price of donuts has changed and not for the better. Disappointed !!”

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Posted 2 weeks ago

“Just stopped at a Dunkin’ at edgerton wi 53534. The customer service was completely unacceptable. There were 4 young ladies “working”. The one that was taking my order spoke so she was barely audible. I asked her to please speak up, to no avail. Two other workers were on their cell phones. Very poor customer service. There should at least be an adult supervisor holding these people accountable.”

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Posted 2 weeks ago

“Average wait time is over 10 minutes.”

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Posted 2 weeks ago

“I just left the 5 Gaywalk street Dunkin. I ordered 2 Bacon egg and cheese wraps the wraps are so over cooked they are like taco shells, the cheese is dark dark brown so over cooked it has no flavor and the bacon was burned. Worst breakfast ever 4/9/26 @ 6:30 am you need to either do better at training of hire better people and maybe pay them more”

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Posted 2 weeks ago

“After writing to Dunkin' Donuts Customer Service and NEVER (5 days has passed) heard back from them or the store off of 2720 S Dixie Hwy, Ste E, Miami, Florida 33133: Good morning, I have in the past never made complaints with Dunkin' Donuts, however, this very same location over the years with many issues that I have had, I think I tried to be reasonable and compassionate. I usually order in the early mornings before 6am and the same person that made the mistakes in the past was there, however, I believe it's intentional. I do not know why but for example, the last time I ordered 1/2 a box of donuts, I wanted to pick and choose the ones I wanted. He decided on his own picking for me, after I had mentioned that I wanted certain ones, as if he couldn't understand my english sentences and used that as an excuse. Today, I ordered from my Dunkin' Donuts mobile app, (10) munchkins, jelly and an extra large original coffee with an extra shot of espresso. I received no espresso shots and was overloaded with sugar that I couldn't drink. In addition, I didn't receive (10) munchkins, but (6). I have photos if you need to verify and confirm my statement. At first, I tried calling them at the store multiple times to inform them of today's issue. But the phone on the receipt kept ringing and ringing and ringing. Nevertheless, I was actually thinking of deleting my Dunkin' Donuts app and never doing anymore business with Dunkin' ever again. However, if this issue could be answered and corrected, I may decide to continue but never will I go back to store # 300797 again. I just continue to get targeted with mistakes from the same person. I am not asking for anything but having my order that I paid for. I just want what is duly right and begin my day with Dunkin' Donuts, not to ruin my day because of your company. I hope that you will receive this email and answer me soon. Otherwise, I will just not order from Dunkin' Donuts ever again anywhere. Respectfully, Generation X Coffee Customer”

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Posted 3 weeks ago

“My car stopped in the drive through, and we're not start again. The staff here in Las Cruces , New Mexico on valley drive. Never made me feel like I was in their way, they helped me and showed empathy towards my situation. They made a bad day turn into a Great day to meet new people. Thank you”

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Posted 3 weeks ago

“It was very good and I will definitely be coming back!!”

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Posted 3 weeks ago

“I used to love Dunkin Donuts and really loved getting the points but now they taken points away if you don’t use them. With prices on gas and food etc I count on those points sometimes to indulge on but not anymore so goodbye Dunkin your wrong for doing this we earned these points we should get to keep them.”

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Posted 3 weeks ago

Dunkin' Donuts is rated 2.2 based on 493 reviews