Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.18

2.2 Rating 414 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 414 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(Beware) I got food poisoning from the wicked munchkins donuts at Lousiville Ohio store. I have tried to call many times! The store phone rings twice and goes a non voicemail!”

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Posted 5 hours ago

“I went in today to dunkin on Phelan and Daniela the lady that took my order simply didnt know what she was doing and couldnt understand anything i was saying. She looked lost the whole time, i ordered 2 ham and swiss croissants and she proceeded to ask me if i wanted a bacon egg and chesse biscut and i even pointed at the screen since she looked completely lost and once the manager helped her locate it and ring me up she gave me 2 bacon and jelly croissants and they look extremly burnt and stiff when she gave them to me cold like basically straight of the freezer .”

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Posted 13 hours ago

“The staff yelled at me because I wanted to use a table for a meeting, it had old spilled coffee on it. Thay said, "we don't do that!"”

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Posted 1 day ago

“Great food and workers”

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Posted 5 days ago

“I cannot believe this I’ve been a loyal customer for over 10 years… And built up many points that now is taken away from me without any hesitation from Dunkin’ Donuts so much for the loyalty. I waited on hold for over an hour to talk to somebody about this because of their new policy. I’m not faulty the new policy. It’s just the fact that I built all of these points up and now they’re not accepting or extending the expiration date. I’m not talking about one or 200 points. I’m talking about 29,000 points. Shame on me for letting this happen to me Duncan. I’m disappointed And I will be moving my business elsewhere. Thank you for screwing me.”

Helpful Report

Posted 1 week ago

“The staff of Dunkin’ Donuts hail namely Adonis and Abdullah are very Profesional and hospitable..”

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Posted 1 week ago

“I admit I am a Dunkin "holic. There is nothing better on earth that a well crafted, properly made hot caramel macchiato. But, here in NE Ohio, I am running out of locations to visit as it is such a hit or miss. I literally will spend over $20 a DAY -- EVERY DAY just trying to get a decent espresso drink and i will be LUCKY if 1/4 meets my standards. I can tell, without even taking a sip, if it is going to taste like sweet hot milk or not. If you get a drink that is "heavy" (filled allll they way to the top) there is 1/3-1/4 too much milk/cream in the drink, therefore watering down the espresso leaving it, well, nasty.) This is not rocket science. When the are good, they are amazing. But, unfortunately, for whatever reason, no one seems to know how to make an espresso drink these days. Such a shame. I would assume it is the high turnover rate, and improper training from the management. If they would just taste what they are handing over to their customers, they would see what the problem is with their preparation. It is beyond frustrating as it seems to be at every location I visit.”

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Posted 2 weeks ago

“What is going on with Dunkin Donuts ???? The store that I go to in Emerson NJ does not get a lot of items in that they ordered to eat. They did show me the order but very little was delivered to the store. Very disappointing !!!”

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Posted 2 weeks ago

“I ordered ice cappuccino with caramel. I asked multiple times if that’s same order all employees were agreed that it’s right order however I received milk with ice only. Very disappointing.I am trying to upload pic but it’s not going through.”

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Posted 2 weeks ago

“Dunkin donuts think they are slick by raising the bonus points for each and every thing on their menu so you have to spend more money to get free stuff THEY SUCK a free coffee would be 500 points now it 600 like who the hell are they cheating their customers unbelievable”

Helpful Report

Posted 2 weeks ago

“Lake pleasant and Happy Valley. Donuts sucked, no monster energy drinks, no fountain sodas, unfriendly workers, no receipt offered or given. This area needs a good donut shop!”

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Posted 2 weeks ago

“I don't mind their coffee. I like it more compared to many other places, but I'll tell you what the rewards now you have to spend $60 to get one free coffee it's insane, I don't know if it's greed or just blatant lack of caring but the rewards system is flawed and absolutely ridiculous. Also, I spent money at Dunkin yesterday and the employee check me out before scanning the app so I couldn't retrieve those points. I don't know why they don't change it like DICK'S Sporting Goods where you can enter your receipt number or something and get those rewards points”

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Posted 2 weeks ago

“wonderful people”

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Posted 3 weeks ago

“My favorite location to go to. Great customer service”

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Posted 3 weeks ago

“The location on Spring Lake NC, very difficult just to get in and out, small parking all crunch in a little space, lo g wait times, lobby hrs sign said 5am, but they dont open till 10am, crazzy, only two people working with the amount of people that stop by just to find out they would leave with nothing for the long waits. 7 Brew or Starbucks are 100% faster”

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Posted 3 weeks ago

“Too bad you can’t give them negative stars!!!! Dunkin has become the absolute worst place to go to. Called customer service this morning about their mobile app not working to place a mobile order ahead of time to get 100 bonus points and they just quit talking when I explained the problem. I have been a very loyal dunking customer but I guess now I will be a former customer because they have the WORST customer service!!!!!”

Helpful Report

Posted 3 weeks ago

“Tried to purchase a dozen donuts. After paying for them was told could not get 6 jelly donuts. They had 10 of them but was told we had to get something different, could only get 3 jelly donuts. So others could get them so they would not run out.”

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Posted 3 weeks ago

“U R The Worst...U Raised The Points For HOT Coffee...U Raised The Points For A Donut...Coffee small now over 3 bucks...1971 been going to DD...Unfortunately No Longer A CUSTOMER...Never ever have an offer for just a Coffee..always meal plan...crooks...Shame on u CEO Dunkin...”

Helpful Report

Posted 3 weeks ago

“Customer service is horrible I Facebooked my issue,emailed and called got hung up on and no response!!! Just horrible!! My food was burnt and coffee horrible!! I use to go Every morning faithfully!!! No respect for dedicated customers!”

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Posted 3 weeks ago

“Everything is amazing the service is so fun and the people are all so sweet and caring”

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Posted 4 weeks ago

Dunkin' Donuts is rated 2.2 based on 414 reviews