Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 369 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good Customer service”

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Posted 1 day ago

“I was at the counter one day and overheard a man say he was there for bear food! I couldn’t believe my ears. Sure enough, the girls working went to the back and emerged with a box labeled bear food! I heard the man say he was using it to bait bears to kill! He said they love donuts. Do you know how illegal that is in Missouri to do baited killing! Extremely illegal! Do better Dunkin. I can’t support your business knowing you stand behind and approve such an illegal use of your food. If you want the leftover food to not go to waste, send it to a homeless shelter or safe house for domestic abuse victims. Saving it and allowing it to go to a bear hunter using it illegally is disgusting!”

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Posted 1 day ago

“I’m sitting in store 352 159. As often I have the app and I order food from Dunkin’ Donuts. My only complaint the service was excellent today. I was helped by a young lady named Desiree. My biggest complaint is that you don’t how special is that include Turkey sausage I’ve complained for a while. Desiree went and got a manager named Tiffany. She was very understanding and gave me a discount of the rest of my food. Please consider doing something special for people who Kosher or do not eat pork. Which pork is very unhealthy for you other than that customer service is always good here and I appreciate it.”

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Posted 2 days ago

“When my family and I went to Dunkin' Donuts, the donuts had flies, like 8 flies, and that can kill a person.”

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Posted 2 days ago

“Love Pistachio!”

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Posted 2 days ago

“The person told me to use my points at the next window I went and the lady told me I had to go around again. But the line was huge and the fact that when I did they didn't ask which ones I want and gave me chocolate. Also I use my points for 6 munchkins but they didn't get me it. At least the foods good.”

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Posted 3 days ago

“worst dunkin, worst service. You'll get your order fast, but expect to double check that they actually gave you what you ordered. Any frozen coffees wont include coffee, and wont actually be blended.”

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Posted 5 days ago

“Best dunkin ever”

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Posted 6 days ago

“Absolute trash”

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Posted 1 week ago

“I always go in the morning super early before work I like that it’s open a the people there are always nice 😊”

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Posted 1 week ago

“AbSOLUTELY TERRIBLE-the breakfast ,raisin bagel (STALE/ HARD ), egg, sausage and I was hungry because i HAD MISSED Mcdonalds time period-I threw most of it in the trASH. The young lady on duty on Sept. 8,2015 at about 10:30 am--all the ladies are short , but she at least smiles TRIED TO ACCOMODATE ME and had personality compared to the others. Whoever owns this store needs to be FIRED-YES THE OWNER BECAUSE ALL THINGS START AT THE TOP--LOOK AT WASHINGTON D.C.”

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Posted 1 week ago

“Quality of products , poor , major change in last 6 months.”

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Posted 1 week ago

“Customer service very unpleasant, I have been going to DD for a long time but unfortunately today was the first time I had an awful experience. The location on 5615S Harlem Ave Chicago, I was there just 15 minutes ago on 09/06/2025”

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Posted 1 week ago

“Today (9/5/2025) I bought 6 Boston cream. When I got home I found them to be very stale. I took them back to the store. The clerk took my word that they were stale and threw them away. He then got me 6 new ones. I checked them at the counter and they were just as bad. I asked for a refund and they gave it to me. My question is, since I use the auto reload how can I get my money out of the app? When you used to have bakers on site making fresh in the store your donuts were great. Since you started shipping them in they are hit or miss for freshness. Quite a disappointment.”

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Posted 1 week ago

“First of all, there is no place to lodge complaints on your website. Do you not care the learn about poor service? I go to the dunkin on 158 and 146 in Altamont NY every day for a coffee. Lately, there has been nobody working the drivethru. One morning, the place wasn't even open. I pre-order with the app. Still I wait at the drive thru. This morning, I actually had to get out of my car and go into the store where the woman with the headset on was rude and complained about working there. The person behind me was so frustrated that he rode up on the curb to get around me while I was at the window waiting for someone, I thought he was going to hit me. This has gotten worse over the last few weeks. I can go elsewhere but I choose to go there. If you don't want my business... FINE! You're not the only place who sells coffee. Thanks for the douchbaggery Gene”

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Posted 1 week ago

“My wife and I just stopped at dunkin (395 monroe tpke ct ) and had the following concerns. place was dirty, selection of donuts were limited, regular coffee was old bitter ( mine was decaf and was good ). Had to use bathroom and there was no toilet tissue had to use my hankie. We are rewards members and are frequent customers. This visit was at 2:00pm not crowded and FIVE employees were mulling around. VERY DISSATISFIED”

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Posted 2 weeks ago

“The price of tea ( also just about everything) went up again after just going up three months ago, after going up six months ago after going up consistently every three to five months…Comon what the hell is going on??”

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Posted 2 weeks ago

“The person at the counter had plastic gloves on but took my money and gave me change then used the same gloves to put my donut in a bag. Money is dirty enough but he could have emptied the trash and cleaned toilets with the same gloves.”

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Posted 2 weeks ago

“All of the staff are very kind and helpful and they are very fast they work hard it's always clean the food tastes amazing along with the”

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Posted 3 weeks ago

“The servers are warm. The serving was fast and accurate. I had a taste of Ice matcha and strawberry donuts. It's greatly recommended. I love it.”

Dunkin' Donuts 5 star review on 25th August 2025

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Posted 3 weeks ago

Dunkin' Donuts is rated 2.2 based on 369 reviews