Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.09

2.1 Rating 232 Reviews

23 %

of reviewers recommend Dunkin' Donuts

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2.1

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dunkin on Glen Bernie in Newbern, North Carolina is the worst for always running out of dunkalatte milk, they say that this is a popular drink. Then why wouldn't you up your ordering? If you know that you're running out of product before your next truck, poor management I have complained several times about going through the drive thru and getting trapped in the line only for them to tell us they're out of product. This has happened on many occasions. They need to put a sign out at the road, so customers aren't trapped in their drive thru when can't supply the customers need. So therefore I go to the one on Neuse boulevard which is the best! I have never gone there and been told they were out of productI i've heard many people in my area.Complain about this particular store.”

Helpful Report

Posted 7 minutes ago

“I order a breakfast sandwich bagel I order with extra bacon all I got was one bacon broken down into 3 pieces what is up with that.”

Helpful Report

Posted 2 hours ago

“The investor or Dunkin Brands Corporate need to repaint the parking lot. Of major concern to me, and others requiring disabled parking, is the Handicap Access zone not being visible. That ZONE provides a buffer so that we can get our equipment out safely, without hitting or damaging someone else’s vehicle. I contacted Dunkin months ago and so far all I have gotten is an automated response that they will contact me. (The parking lot was faded in 2022 and the attached picture is from October 2024. As of late April 2025 the lot has not been repainted.) If you are disabled, suggest you park carefully and at your own risk! I have been in the situation where you park and get out o.k. But when you come back, an improperly parked driver, threatens you as you try to maneuver back into your car. (As in the picture.) My concern is not with those taking my order, providing my product, etc. While the customer service at the Dunkin 1537 Hudson Bridge rd. In Stockbridge, GA is not always perfect, the people work hard and the service industry is tough. This is a top management/ lack of leadership issue!”

Helpful Report

Posted 14 hours ago

“My Dunkin always makes me super happy love the prices & my Dunkin peeps is always giving me excellent service I was just at my Dunkin this morning my order was super fantastic”

Helpful Report

Posted 2 days ago

“I went today, Monday, April 28th. My cell phone app would not work. They had me drive up to drive through window. They were unable to get it to work. They informed me I needed to pay cash inorder to place order. I went home and my app worked. I tried calling Dunkin donut Customer Service 4 different times. Placed on hold several minutes then they hung up me. If use the website email, it does not work either. This was Order ahead a time on Mondays for promotion of 100 points. Since my app didn't work I was not able to order. So I was not able to get a receipt or an way of showing I came to the window. I would a refund of some sort or discount!!”

Helpful Report

Posted 2 days ago

“Jelly filled donut holes had NO JELLY. What a joke”

Helpful Report

Posted 2 days ago

“25 West 43rd Street Dunkin is the worst Dunkin in the world. They have no sense on how to speak with customers. I just asked if you can check how much is left, they said don't see. Last 2 times back the lady there was able to tell me how much is left. Same I explained the guy Ahmed said I am a liar. Why would anyone lie if you are just asking them to check there system. Never experienced such bad service. Have stopped going there where I was a daily customers. Would never recommend this Dunkin to anyone.”

Helpful Report

Posted 2 days ago

“The drive through is ridiculous in Roanoke rapids nc You can be the only one in line and it still takes over 10 minutes to get your coffee. They aren’t busy idk what the issue is.”

Helpful Report

Posted 3 days ago

“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

Helpful Report

Posted 3 days ago

“Just now at 8:08, I ordered my usual 7 mocha 3 creamer and 3 sweet and low. Usually this drink is a dark brown color from the correct amount of mocha, they handled me a coffee that wasn't dark so I asked if they could add more and they hand me back one that's completely white and taste like just creamer, no flavor at all. From semi dark to just super light, messing up my order.”

Helpful Report

Posted 5 days ago

“Dunkin’ Donuts in Manchester tn is so slow. Like the slowest chain restaurant I’ve ever been to. There’s no excuse for the wait times”

Helpful Report

Posted 5 days ago

“Apparently lights off drive through closed at 845 google should write closes soon at 8pm”

Helpful Report

Posted 6 days ago

“My credit card information was stolen after using this location. Employee seemed very on edge when dealing with me. (Got coffee before work then when I got home I saw a fraudulent charge)”

Helpful Report

Posted 1 week ago

“They gave me the new donut called cotton candy”

Helpful Report

Posted 1 week ago

“Dunkin on Frontage rd. East haven, CT is the cleanest and well kept location!! Not a crumb in site!! Kudos to Chris the store manager/Staff for doing such a great job with the store and the location!! I live next door too the location on Hemingway but I rather visit where I know in will receive fresh Lattes!! And if you have an issue he will resolve it PRONTO!!”

Helpful Report

Posted 1 week ago

“This was my breakfast today...”

Helpful Report

Posted 1 week ago

“I just don’t like the 3% surcharge for “employee and retention programs”. This fee is charged without any advance notice to the consumers.”

Helpful Report

Posted 1 week ago

“I went to a Dunkin’ store in Poughkeepsie New York and I bought a Apple crumb donut that had little to no filling whatsoever and it ruined my day :(”

Helpful Report

Posted 1 week ago

“What has happened to Dunkin Donuts? The donuts are terrible. They are day old and almost hard. They used to be fluffy and the icing was gooey. Even their breakfast sandwiches have gone downhill. Everything tastes reheated and the bagels are barely toasted. I’ve always liked Dunkin Donuts but we will no longer patronize them because we throw half of our food away every time we visit one these days. And this isn’t just the local Dunkin’s either. We travel a lot and it’s the same at the out of state Dunkins too.”

Helpful Report

Posted 1 week ago

“I was very disappointed about the service I was given an the order that was place on Saturday morning April 19th at8:10 Am at the Highland location Sheridan Rd I place an order of Bagels an they we’re given the wrong item it’s very unacceptable.”

Helpful Report

Posted 1 week ago

Dunkin' Donuts is rated 2.1 based on 232 reviews