Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.18

2.2 Rating 399 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too bad you can’t give them negative stars!!!! Dunkin has become the absolute worst place to go to. Called customer service this morning about their mobile app not working to place a mobile order ahead of time to get 100 bonus points and they just quit talking when I explained the problem. I have been a very loyal dunking customer but I guess now I will be a former customer because they have the WORST customer service!!!!!”

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Posted 12 hours ago

“Tried to purchase a dozen donuts. After paying for them was told could not get 6 jelly donuts. They had 10 of them but was told we had to get something different, could only get 3 jelly donuts. So others could get them so they would not run out.”

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Posted 2 days ago

“U R The Worst...U Raised The Points For HOT Coffee...U Raised The Points For A Donut...Coffee small now over 3 bucks...1971 been going to DD...Unfortunately No Longer A CUSTOMER...Never ever have an offer for just a Coffee..always meal plan...crooks...Shame on u CEO Dunkin...”

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Posted 3 days ago

“Customer service is horrible I Facebooked my issue,emailed and called got hung up on and no response!!! Just horrible!! My food was burnt and coffee horrible!! I use to go Every morning faithfully!!! No respect for dedicated customers!”

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Posted 3 days ago

“Everything is amazing the service is so fun and the people are all so sweet and caring”

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Posted 5 days ago

“Hash browns were soggy. Eggs rubbery. Pumpkin iced coffee was delicious. Do better”

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Posted 6 days ago

“The only reason I went to Dunkin is now gone. Chocolate creme filled powdered donuts are now discontinued. I have eaten this donut for at least 40 years. I want it back but like everything else in this world, it doesn't matter what I want. Maybe if enough people complain they will bring it back. We can only try.”

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Posted 6 days ago

“Fort Drum Florida used to be a place families could go to on their way to Disney World and expect a great snack or meal while stopping in the bathroom. Well, all the shops were closed except Dunkin Donuts and Wendy’s at 10:00PM. When we tried using the automated robot to order our food, all eight were either out of service or not working. The ninth one in front of the counter also wasn’t working. The staff were not behind the counter, all of them just left because technology wasn’t working and everyone was hangry, angry while the staff took its time in the back. Meanwhile, there was a line with at least 30 people. Technology is literally replacing people and are just as broken as the underpaid staff serving the donuts. But the shelves were filled with people wanting donuts. And the kids wanting donuts on the way to Disney? Didn’t get any. My son, 10, left without a donut, as did the family in front of me, and the one behind me. What a joke. They just lost a customer forever. Bye Dunkin, you Sunkin.”

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Posted 1 week ago

“Well now they’ve done it! Dunkin Donuts no longer sell the vanilla cream with powdered sugar donuts and replaced it with a crème delight donut! Sorry that just doesn’t cut it, no comparison to vanilla cream. Bring it back please, I’ve ordered vanilla cream for many years. It’s mine and my daughters very favorite, please bring it back!!!”

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Posted 1 week ago

“Your "hashbrowns" are not hashbrowns. They don't even qualify for home fries. Chucks of fried potatoes are not hashbrowns. Very unappetizing and disappointing I hope that anyone who sees this review bewares of the not hashbrowns hashbrowns and does not get them. I certainly won't again”

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Posted 1 week ago

“Owner of Dunkin Donuts says everyone is doing great I love the feeling I get from going to Dunkin Donuts”

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Posted 1 week ago

“Dunkin’ Donuts in Woodstown NJ .. the manager once told me if I have an issue to take it to him rather than write a review.. so I did and he banned me from the store.. because a mutual customer told me about two girls in the morning that do stuff to the food if they don’t like you.. if you make any kind of remarks about they’re mistakes .. because they’re perfect so if you spend your money you should deal with the way they want to make your food or drinks..don’t tell them they didn’t wrong oh my god ! The two girls in the morning especially Mia and heather..and now Alex the manager banned me cause I sent him a pic of food and told him about it..and the owner will not answer his call..”

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Posted 1 week ago

“Wish there was a ZERO stars choice! Visited DD on Hagen Rd in Boynton Beach. ONE employee in the entire store! He was pleasant, took my order for a BOX OF JOE. I specifically requested REGULAR and confirmed it was REGULAR NOT DECAF twice while order was being filled. Got to my destination and guests noted the tiny label affixed to the box read "DECAF." The box was a waste. I have been trying to reach DD Customer Service since (4 days ago) -- no way to reach ANYONE. Have waited 4 times at up to 30+ mins of listening to a recording stating "calls are extremely heavy." I chose the "call-back" feature 3 times -- absolutely no callback. I've even tried to reach their parent company, Inspire Brands, to no avail. Must listen to a sales pitch from Medical Alert company before being transferred to a number that is NOT related to DD! Now I see why there is complaint after complaint online. No more DD for me!”

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Posted 2 weeks ago

“We have gone to a Dunkin in Horseheads NY in the Grand Central Plaza and for about a month the service has been absolutely terrible, this passed Sunday was the top, my wife ordered a Sausage and white cheddar croissant sandwich and they seem to always put the egg on which is a waste and then my wife found the paper from the cheese still on the cheese and then my wake up wrap wasn’t even cooked. Then for several mouths they don’t even have napkins”

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Posted 2 weeks ago

“Rude Trainor & manager. Ordered a light & sweet coffee. Trainor told the trainee I didn't know how to order coffee when he asked what it was. Been ordering it that way for 30 years. After a second sparky comment, I suggested she was being rude, so her manager yelled, "OK, everybody get your donuts & get out". Wow ... great customer service. I won't be back.”

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Posted 2 weeks ago

“So first we went up, but they didn’t have the donut my sister wanted, but they said they had the pumpkin donuts so we got the pumpkin donut and then we went up to the window we gave her a tip. Her name is Becca. She’s a very nice girl and she said great choice to the pumpkin donuts.”

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Posted 2 weeks ago

“I am writing in hopes that you PLEASE make awareness to your crappy training. I visit several dunkins within my area weekly, 02747. Weather it be in dartmouth westport mansfield franklin MA, no one knows how to make a caramel swirl, except the people of my generation in the a.m. Any other timif the day They pump handle and nothing comes out but they PUMPED IT 3 TIMES!!! HELLO YA SEE ANY CARAMEL IN THE CUP??? Nope just paid for a regular cup of coffee. Tired of giving just about $4.00 for something i didn’t order. Too busy leaning against drive thru looking at phone or complaining about what is going on in life or just plain ol jokin laughin it up. I believe i am done with DD and will just be making coffee at home and calling it my own brew.”

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Posted 2 weeks ago

“Stop putting stickers on the lids of your drinks. The adhesive doesn't come off cleanly and is a serious pain to take off! It isn't even necessary to cover your drinks this way!”

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Posted 2 weeks ago

“Dunkin on the old trail in Lewisberry does an amazing job! great service!”

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Posted 2 weeks ago

“I have been a loyal rewards customer for over 5 years, I use my Dunkin account on a weekly basic. Today I found out I was on auto pay, once my card gets under $10.00. who does this, if I wanted to add money to this account if wouldn't have been $25.00. I want my money back and remove the app from my phone. I've been calling all day, they have a phone number that you can't reach anyone and a website that doesn't work. Dunkin you suck.”

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Posted 2 weeks ago

Dunkin' Donuts is rated 2.2 based on 399 reviews