Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 509 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to wait at the takeout window for 5minets just for them to hand me my drink that was sitting right there,while the guy at the window went to the back of the store to do other stuff,,if they don’t have better service than that they might as well close up shop”

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Posted 2 days ago

“Very bad customer service at Donkin donuts at flamingo and pines at Pembroke Pines, very rude people.”

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Posted 6 days ago

“My order didn’t have cheese like I requested but Tyler the new asst. manager corrected it with a smile! I love his energy!”

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Posted 1 week ago

“New Dunkin’ Donuts opened in Wytheville and the food was burnt and had no taste I got a coffee and a bagel sandwich, and the hasbrowns had a weird taste to them like a burnt taste. I will not go back to that one,”

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Posted 1 week ago

“While I typically have no issues at the Washington St. Dunkin', my experience today was unsatisfactory. An employee …… delayed my coffee order by prioritizing a friend's, leading to an unwarranted wait. I urge General Manager Zoila to address this preferential treatment.”

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Posted 2 weeks ago

“The employees here were so kind. I gave them a $5 tip and they gave me an extra doughnut. 10/10”

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Posted 2 weeks ago

“This was the prevailing service Americans are now known for, absolute no-care apathy, basically pay me to show up but no chance of decent service. Boy has this country gone to pot-in-a-pail. Being out of coffee is like Petco being out of pet food. It is the perfect example of the American today.”

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Posted 2 weeks ago

“Even though I love Dunkin’ coffee, the cup lids are very poor quality and badly designed — they can easily burn your lips. After all these years, I’m honestly considering stopping going to DD because of these lids.”

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Posted 2 weeks ago

“My iced coffee was delicious and made as I ordered it. The young girl, Staza waited on me and was absolutely the nicest and friendliest person I have ever come across at Dunkin.”

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Posted 3 weeks ago

“Webster Duncan. Always a 20+ min wait in the morning.. Even ordering ahead.”

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Posted 3 weeks ago

“I was in line and want to order munchkin butternut, I saw that there’s a lot on there stall but says I can’t avail that because someone first on me reserved and will came back for it. I thought here in dunkin first who come and pay got the item. Poor Management System how to handle situations, staff are not knowledgeable on standards”

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Posted 3 weeks ago

“The donuts tasted like they were three days old. We had to throw them in the trash, because i bought them for work. I did not have time to take them back for a refund. This is not the first time we have had a problem with terribly stale donuts. But we thought we would give them another chance. Bad mistake. We will not be making any more purchases from Dunkin Donuts. We have a really big medical staff where I work. I hope you do address this problem. It is costing you a lot of money and business.”

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Posted 3 weeks ago

“Yummy yummy”

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Posted 3 weeks ago

“It’s really verry bad that I experienced to day branch of city center Dunkin’ Donuts I buy matcha juice for 20 qr And he put full of ace not even same pic I can complain u and the ministry I have pic for that juice I buy from your branches verry bad”

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Posted 3 weeks ago

“I had a great experience at Dunkin’ thanks to Mr.Haneef! He was incredibly friendly, professional, and attentive. He made sure my order was prepared perfectly and served with a smile. It’s always nice to see someone who genuinely cares about customer service. Haneef truly made my visit enjoyable—I’ll definitely be coming back! Well done”

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Posted 3 weeks ago

“Very disappointed. I placed my order the night before for a 7:25 pick up at the 78 broad street n Lyndonville VT we had to wait 15 minutes and worst of all they said they didn’t have time to do box of Joe and said I have to fight for refund and charged me for it!!!”

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Posted 3 weeks ago

“Specific store in Quincy, 100 Granite Street. The way finding needs to improve and the manager needs some coaching on her people skills. I worked at a Dunkin' Donuts for 7 years. At their flagship store in South Weymouth. The demeanor of this manager explains why she is in a former Kodak booth.”

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Posted 1 month ago

“Store 2905 I have been going there for a few years now, they are always very courteous and always professional. They never mess up my orders! I recommend this store!”

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Posted 1 month ago

“Store #2905 in York, PA is a great store with excellent customer service”

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Posted 1 month ago

“Dunkin's has been messing up my orders for a long time now but this just stupidity ! I asked for a Banana / Mango daydream refresher , when it was handed out the window it was PINK I knew right away it was wrong , looked at the label and it said it was a Strawberry / Dragonfruit , brought it back into Dunkins and they said it was made right !! I said its pink and tastes like strawberry ?? They proceeded to tell me it was made right ! Had to go to a different Dunkins to get what I actually wanted and yes it was yellow and tasted like Mango /Banana. SMH !?”

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Posted 1 month ago

Dunkin' Donuts is rated 2.2 based on 509 reviews