Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 284 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.1

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

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“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

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Posted 1 month ago

“Just now at 8:08, I ordered my usual 7 mocha 3 creamer and 3 sweet and low. Usually this drink is a dark brown color from the correct amount of mocha, they handled me a coffee that wasn't dark so I asked if they could add more and they hand me back one that's completely white and taste like just creamer, no flavor at all. From semi dark to just super light, messing up my order.”

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Posted 1 month ago

“Dunkin’ Donuts in Manchester tn is so slow. Like the slowest chain restaurant I’ve ever been to. There’s no excuse for the wait times”

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Posted 1 month ago

“Apparently lights off drive through closed at 845 google should write closes soon at 8pm”

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Posted 1 month ago

“My credit card information was stolen after using this location. Employee seemed very on edge when dealing with me. (Got coffee before work then when I got home I saw a fraudulent charge)”

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Posted 1 month ago

“They gave me the new donut called cotton candy”

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Posted 1 month ago

“Dunkin on Frontage rd. East haven, CT is the cleanest and well kept location!! Not a crumb in site!! Kudos to Chris the store manager/Staff for doing such a great job with the store and the location!! I live next door too the location on Hemingway but I rather visit where I know in will receive fresh Lattes!! And if you have an issue he will resolve it PRONTO!!”

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Posted 1 month ago

“This was my breakfast today...”

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Posted 1 month ago

“I just don’t like the 3% surcharge for “employee and retention programs”. This fee is charged without any advance notice to the consumers.”

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Posted 1 month ago

“I went to a Dunkin’ store in Poughkeepsie New York and I bought a Apple crumb donut that had little to no filling whatsoever and it ruined my day :(”

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Posted 1 month ago

“What has happened to Dunkin Donuts? The donuts are terrible. They are day old and almost hard. They used to be fluffy and the icing was gooey. Even their breakfast sandwiches have gone downhill. Everything tastes reheated and the bagels are barely toasted. I’ve always liked Dunkin Donuts but we will no longer patronize them because we throw half of our food away every time we visit one these days. And this isn’t just the local Dunkin’s either. We travel a lot and it’s the same at the out of state Dunkins too.”

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Posted 1 month ago

“I was very disappointed about the service I was given an the order that was place on Saturday morning April 19th at8:10 Am at the Highland location Sheridan Rd I place an order of Bagels an they we’re given the wrong item it’s very unacceptable.”

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Posted 1 month ago

“The quality of the doughnuts is very poor Both bathrooms are locked could not wash hands Not a clean store”

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Posted 2 months ago

“My local dunkin' donuts in Milford Ohio is without a doubt the finest one that you have the people are always very friendly call me by name and if I send my wife to get my daily coffee they never fail to ask if I'm okay and how I'm doing.”

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Posted 2 months ago

“Bring back the maple snackin bacon please. I would go everyday on my way to work to get it and I do not like the peppered bacon and haven't been there in a month.”

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Posted 2 months ago

“Best Dunkin”

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Posted 2 months ago

“Went to dunkin on Dixwell Av Hamden. A 45 minute wait thru drive thru. Gave another chance wait time no problem but the creamer in coffee was bad. Will NOT go back”

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Posted 2 months ago

“Dunkin levi Mariano ave branch has no icy chocolate today 04.15.25 at 7pm , no tuna bunwich or croissant always when I usually order said items or products. The usual that I crave for”

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Posted 2 months ago

“Dunkin levi Mariano ave branch has no icy chocolate today 04.15.25 at 7pm , no tuna bunwich or croissant always when I usually order said items or products. The usual that I crave for”

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Posted 2 months ago

“I’m a trans woman and Went to the Dover NH location and the service was very lackluster. The person waited happily on the guy in front of me and then looked at me and walked away to fill online orders so I put my tip money away and he saw that and came right over . Then didn’t put any green tea in my refresher then i asked another employee if they put any in the drink and got an attitude. Will never go back .”

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Posted 2 months ago

Dunkin' Donuts is rated 2.1 based on 284 reviews