Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 337 Reviews

24 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When is the Coolatta Machine going to be fixed at 1441 96 west? I miss the frozen chocolate drink!”

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Posted 2 months ago

“What happened to the filling in the doughnuts? It's almost non-existent. Eat almost 3/4 of it before you get a drop. Ice coffee is now a glass of ice with very little coffee. Your company has really gone down hill. Your really not worth the trip anymore.”

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Posted 2 months ago

“Dukin Donuts in Marana in the best!”

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Posted 2 months ago

“Everything was fresh and great customer service.”

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Posted 2 months ago

“I ordered the $6 dealing. In yhe parking lot and was trying to eat it, however the sandwich and hash brown was extremely dry. I called the store and they offered to remake. I went in and brought back what was left. One of the young lady took the bag and started to laugh. As if this is all that is left. I don't need to get extra food from dunkin. I could have come here and complain, I trying to just fix it at the store level. Her reaction was very deaming. I did not appreciate it.”

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Posted 2 months ago

“I am hearing impaired but I had my Ava app so I could communicate. I asked for a Blue berry bagel breakfast sandwich, they said do not have Blueberry, ok a plain will do. Also ordered a wake up wrap. And a matcha, low ice, almond milk. at first she said they did not have it but then she said they do. They charge me and I walked over to pickup area. Got the Matcha with more ice than the matcha, I asked them to remove some of the ice, but got it back (looked the same). Got the wake up wrap. But not the bagel? I asked why did I not get the breakfast sandwich with a regular bagel? she moved away, I ask again and she says oh, I will make it right now? I have been waiting for it. It does not normally take this long. people have come and gone and i was still waiting. Very disappointed #9370 off of RT 495.”

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Posted 2 months ago

“Went to the Brandon VT location, waited 22 minutes for ONE sandwich. I told them I wanted a hot sandwich or a refund to which the girl responded by flipping me off!!!! Needless to say, I went off!! That place has no business being open and she should not be in customer service!! DO NOT RECOMMEND!!!”

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Posted 2 months ago

“I ordered from DD on Broad St. Elyria, OH. I have been here many times. I ordered the $ 6 special. While the ice coffee was great, the food was barely warm. A practically cold bagel with a cold egg 🥚 just doesn't cut it.”

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Posted 2 months ago

“Today I ordered a strawberry dragonfruit and got sent a raspberry watermelon and I hate raspberry watermelon I can’t even drink it”

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Posted 2 months ago

“I have been a loyal customer since I was a child. I fondly remember the days when my father would buy a dozen doughnuts for $2.99! As I grew older and had my own children, we continued our cake doughnuts and eclairs at Dunkin. I’ll have to say that the last maybe 5 years it’s not been the same. Especially birthday rewards. Wow- you really think that having the birthday celebrant go to your shop 2-3 or 4 times in 2 days ( before and during birthday) before they earn double or triple points, is a great idea? What a joke! Other coffee shops reward me with a free coffee the day of my birthday. No purchase necessary. Bring back the great rewards you used to be able to earn!”

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Posted 2 months ago

“Horrible experience on Columbus Ave in Lancaster PA. For the whole week they were out of plain glazed donuts. No matter what time of the day you come, they do not have them. OK, ordered on the app, paid. My order was confirmed and listed as ready. When came to pick it up guess what -“we do not have glazed donuts”. No apology, no refund, nothing. I ordered as a guest on the app, so fat chance to get my money back in the foreseeable future if ever. I wonder how they stay in business with such a bad management, horrible customer service, overpriced food and overrated drinks.”

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Posted 2 months ago

“I was just at the Dunkin Donuts located on East Mill Road in Long Valley and am very disappointed and dissatisfied with their customer service. The sign for the K-cups read, $8.99. I went to the register to pay and was charged $9.99. I kindly told the employee (a young man) that the sign said the package of K-cups was $8.99. He then said, “Oh, we have to update our signs.” I then replied, “Well, can you honor that price that is currently posted?” He ignored me, took my cash and proceeded with the transaction charging me $9.99. He was rude and the price should have been honored considering $8.99 is the price it was advertised as. I will no longer be visiting this location and will be sharing my experience this with others so as to prevent it from happening to others.”

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Posted 2 months ago

“I love Dunkin. Their food is so good as well as their drinks. The staff is so nice”

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Posted 2 months ago

“I have tried the middletown maryland and the one in Frederick maryland on buckeystown pike. I go in an order SWEET tea. I have yet to get an actual sweet tea instead of watered down plain tea. It would be nice if I got what I asked and paid for. I could go to McDonald's for better.”

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Posted 2 months ago

“Dunkin food continues to be some of the worst I've ever put in my mouth. Most recently a disgustingly salty mushy turkey sausage egg sandwich. Every element from cheese to meat to bread was gross. You have to hit the food lab really hard to create something so abominous out of so simple of elements.”

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Posted 2 months ago

“On a hot summer afternoon , took a super berry drink at city centre branch and the person there filled full glass with ice . When requested to reduce the ice , he said we have clear instructions to fill glass with ice quite near to the brim. I feel the company can charge more money, if it’s not affordable without ice at the price charged. We wanted to give it our toddler but could not because of the harsh approach of the person @muscat city centre.”

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Posted 2 months ago

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

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Posted 2 months ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

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Posted 2 months ago

“Coffee is the best .BUT THE NEW CUP OPENING IS VERY BAD .. SO DIFFICULT TO DRINK HOT COFFEE FROM. I’m thinking to change DD coffee to a different coffee because of this awkward cup lid”

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Posted 3 months ago

“Diane at the Dunkin’Donuts Palm Bay Rd.,has gone out of her way to help us when we needed it. She is an amazing employee.”

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Posted 3 months ago

Dunkin' Donuts is rated 2.2 based on 337 reviews