Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.18

2.2 Rating 400 Reviews

25 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just tried to eat the hockey puck called Everything Bagel. Could not do it. Did not get glazed because of course they were out. So I tried a few donut holes. Big mistake. Never again Dunkin.”

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Posted 2 months ago

“Because I saw inside store mouse eating the donut be careful guys”

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Posted 2 months ago

“Rewards program took my points worth $12.00 for not using card in 6 months. I usually pay cash about $10.00 per week when they cancelled my points. I have not been back to Dunkin donuts on five months They lost $200.00 and a former customer GOOD JOB 👍 Don't buy any more from them”

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Posted 2 months ago

“Because the Capuchino is the best and the location on 12930 SW 120 St have a Manager Claudia who is very sweet and attentive!”

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Posted 2 months ago

“Location opens when workers feel like it, 2 workers inside yet put signs up saying lobby closed. Never known a business that almost seems closed more than open.”

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Posted 2 months ago

“15793 Livingston Rd Accokeek, MD 20607 I have been a daily regular for 3+ years. I order the exact same thing every day. Most days my order is correct, which is why I still come here. But once or twice every couple of weeks the completely botch it. Now, my issue isn't that the order is wrong sometimes. My issue is that they refuse to remake it. In all honesty, you should know the second my coffee comes out dark that it's not right. Again, I come every day. By now, you know a dark coffee is 100% not what I want. But instead of taking initiative, you give ME a hard time when I come in like you're not the one thats wrong. Thats literally the same as watching someone burn hashbrowns but still letting them sell those hashbrowns to a guest. Then when the guest complains, you make them buy new hashbrowns. Dunkin, if you care about your brand, then hire people who also care about your brand. There's only 2 employees at this location that clearly care. The rest only care about the paycheck and it's obvious.”

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Posted 2 months ago

“Ordered a breakfast sandwich, bagel was so tough, could hardly chew it. I asked for some water because coffee was to hot, they wanted to charge me. They flat out had no customer service. I will not be back.”

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Posted 2 months ago

“Always be on point whit the service Michael always on point”

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Posted 2 months ago

“My food was all smashed after I saw the guy making it hot one of the girls backs. Definitely not a good idea to throw a customers food at their employees right in front of the customer. Also lots of profanity I can always hear when I come through along with snarky comments made to the younger kids working there. I just always have a different experience every time I come through this dunkin and unfortunately a lot of them are bad. Do better waunakee!”

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Posted 2 months ago

“I had a great experience at Dunkin’ Worksop recently, thanks to one of the staff members, Olivia. She was incredibly friendly, welcoming, and went out of her way to make sure my order was perfect. It’s refreshing to see someone who genuinely enjoys what they do and brings such a positive vibe to the place. Olivia’s warm attitude and attention to detail made my morning so much better.Thank you”

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Posted 2 months ago

“Need to cover the doughnuts with something flies were in the showcase and there was some doughnuts on top of the showcase and flies kept landing on them”

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Posted 2 months ago

“DD in Wheaton off Naperville Rd stole my money. I ordered donuts and never received them because of a delivery issue. They said only customer service can refund me! Customer service said the store can only refund me! It has been 11 days and still no refund! DD makes it so easy to order, but impossible to get refunded. Don’t go to this location!”

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Posted 2 months ago

“STORE #357204 I am so grateful for 3 women @ this store always happy always helping. So amazing and professional THIS STORE IS MY FAVORITE!!! I would love to recognize MARIAH, GENELIS, and SHAVONNE for such courtesy such care and Top service!! Thabks”

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Posted 2 months ago

“I visit often location 7900 block of Harford Road, Baltimore. The store is well organized,the staff are very professional and service is excellent.”

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Posted 2 months ago

“Food and coffee good, just have an issue with a big mouth supervisor. She yells at employees and doesn't have concerns about customers sitting in the restaurant. Otherwise all employees are wonderful!!”

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Posted 2 months ago

“Was really lovely and great service. Thanks”

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Posted 2 months ago

“Excellent value brilliant taste”

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Posted 2 months ago

“My husband and I are DONE with Dunkin Donuts. Their coffee used to be good BUT SURE ISN'T NOW!!! Won't be going there anymore.”

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Posted 2 months ago

“Worst muffin ever, and even wors service”

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Posted 2 months ago

“I placed an order (Prospect St. Glen Rock) on the app at 7:09 - drove to the store and waited until 7:20 to get my order! I have gone to another store and placed the same order and gotten my order within 3 minutes!”

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Posted 2 months ago

Dunkin' Donuts is rated 2.2 based on 400 reviews