Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 493 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dunkin's has been messing up my orders for a long time now but this just stupidity ! I asked for a Banana / Mango daydream refresher , when it was handed out the window it was PINK I knew right away it was wrong , looked at the label and it said it was a Strawberry / Dragonfruit , brought it back into Dunkins and they said it was made right !! I said its pink and tastes like strawberry ?? They proceeded to tell me it was made right ! Had to go to a different Dunkins to get what I actually wanted and yes it was yellow and tasted like Mango /Banana. SMH !?”

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Posted 1 week ago

“Went through drive through for 12 Donuts, they were stale!. I was given No receipt, they wouldn't replace Donuts?. With fresh ones, i even called corporate, they hung up on us!. Three times..”

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Posted 1 week ago

“The donuts are stale and we got the Boston cream and a jellyfilled donut there was only about half a teaspoon full of cream in the donut and a half a teaspoon full of jelly in the jelly donut. Krispy Kreme puts this place to shame”

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Posted 1 week ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

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Posted 2 weeks ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

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Posted 2 weeks ago

“Waiting 20 mins for 2 coffee threw mobile app. They suck they rude. Always on there phone”

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Posted 2 weeks ago

“Just stopped at a Dunkin’ at edgerton wi 53534. The customer service was completely unacceptable. There were 4 young ladies “working”. The one that was taking my order spoke so she was barely audible. I asked her to please speak up, to no avail. Two other workers were on their cell phones. Very poor customer service. There should at least be an adult supervisor holding these people accountable.”

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Posted 2 weeks ago

“Average wait time is over 10 minutes.”

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Posted 2 weeks ago

“I just left the 5 Gaywalk street Dunkin. I ordered 2 Bacon egg and cheese wraps the wraps are so over cooked they are like taco shells, the cheese is dark dark brown so over cooked it has no flavor and the bacon was burned. Worst breakfast ever 4/9/26 @ 6:30 am you need to either do better at training of hire better people and maybe pay them more”

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Posted 3 weeks ago

“After writing to Dunkin' Donuts Customer Service and NEVER (5 days has passed) heard back from them or the store off of 2720 S Dixie Hwy, Ste E, Miami, Florida 33133: Good morning, I have in the past never made complaints with Dunkin' Donuts, however, this very same location over the years with many issues that I have had, I think I tried to be reasonable and compassionate. I usually order in the early mornings before 6am and the same person that made the mistakes in the past was there, however, I believe it's intentional. I do not know why but for example, the last time I ordered 1/2 a box of donuts, I wanted to pick and choose the ones I wanted. He decided on his own picking for me, after I had mentioned that I wanted certain ones, as if he couldn't understand my english sentences and used that as an excuse. Today, I ordered from my Dunkin' Donuts mobile app, (10) munchkins, jelly and an extra large original coffee with an extra shot of espresso. I received no espresso shots and was overloaded with sugar that I couldn't drink. In addition, I didn't receive (10) munchkins, but (6). I have photos if you need to verify and confirm my statement. At first, I tried calling them at the store multiple times to inform them of today's issue. But the phone on the receipt kept ringing and ringing and ringing. Nevertheless, I was actually thinking of deleting my Dunkin' Donuts app and never doing anymore business with Dunkin' ever again. However, if this issue could be answered and corrected, I may decide to continue but never will I go back to store # 300797 again. I just continue to get targeted with mistakes from the same person. I am not asking for anything but having my order that I paid for. I just want what is duly right and begin my day with Dunkin' Donuts, not to ruin my day because of your company. I hope that you will receive this email and answer me soon. Otherwise, I will just not order from Dunkin' Donuts ever again anywhere. Respectfully, Generation X Coffee Customer”

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Posted 3 weeks ago

“I used to love Dunkin Donuts and really loved getting the points but now they taken points away if you don’t use them. With prices on gas and food etc I count on those points sometimes to indulge on but not anymore so goodbye Dunkin your wrong for doing this we earned these points we should get to keep them.”

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Posted 3 weeks ago

“On sunday March 22, 2026, My wife and I went to the Duncan on route 52 in Walden NY and received the worst customer service we have ever witnessed of all the Duncan's in the area! We ordered two iced coffees, three wake up wraps, one bagel with cream cheese and one doughnut. The bill came to a little over 20 dollars. When we arrived at the drive through window all the server gave us was the coffee and the doughnut. We asked the server where the remainder of our order was? she then took our receipt, looked at it and became angered directing her anger towards us.. the server then called the manager over. The manager then took our receipt and requested our debit card, and said she was going to give us a refund. We then asked if we were going to get the remainder of our food? At this point the manager became angered as if we did something wrong. Again she became angered and frustrated mumbling something in Spanish under her breath, her anger was directed towards both me and my wife. Stating "we didnt want the food." I then told the manager that WE DID want the food we ordered and paid for, and didn't appreciate her accusatory attitude towards us. The manager then stated in a very uncustomer oriented tone of voice that she was not accusing us of doing anything. I then advised her that we would never be visiting this Duncan location ever again. We have been customer of the local Duncan's in our area, and this WAS our first visit (and last visit) to this particular Duncan's. We love Duncan and have always been treated with respect. I'm very disappointed with the lack of customer care this particular Duncan gave us. The staff at this Duncan is a detriment to the Duncan brand.”

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Posted 1 month ago

“I visited the St. Johnsbury Dunkin on 3/15 and ordered a large refresher, however they handed me a medium. When I pointed this out the lady actually took a large cup, filled it with ice and added the medium drink into the large cup and handed it back to me. WTH is this?”

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Posted 1 month ago

“How does DD stay in business?? I hadn’t been in a DD in a long time and thought I would stop into a new one that recently opened near my home. My donut was small, dry, overpriced and barely had any glazing on it. I should have went into the King Soopers across the street. Their donuts are much better.”

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Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Dunkin' Donuts 1 star review on 13th March 2026

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Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 1 month ago

“Dunkin donuts are horrible, coffee horrible, kolochies horrible. Only Asians can make donuts and kolochies. Im white! I've tried a few donut shops not ran by Asians and they all are horrible. Shout out to Snow Flake donuts in Waxahachie! They are the best 10 stars! By far!”

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Posted 1 month ago

“Some people working at the register it’s not for them. I went to Dunkin’ Donuts on Indiantown Road that lady at the register was so rude on a point I walked out and left the coffee. I am not going back to this place.”

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Posted 1 month ago

“A small banana cloud latte was almost $7 which was okay however it did not taste like banana much. Never again!”

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Posted 1 month ago

Dunkin' Donuts is rated 2.2 based on 493 reviews