Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 337 Reviews

24 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Location opens when workers feel like it, 2 workers inside yet put signs up saying lobby closed. Never known a business that almost seems closed more than open.”

Helpful Report

Posted 4 days ago

“15793 Livingston Rd Accokeek, MD 20607 I have been a daily regular for 3+ years. I order the exact same thing every day. Most days my order is correct, which is why I still come here. But once or twice every couple of weeks the completely botch it. Now, my issue isn't that the order is wrong sometimes. My issue is that they refuse to remake it. In all honesty, you should know the second my coffee comes out dark that it's not right. Again, I come every day. By now, you know a dark coffee is 100% not what I want. But instead of taking initiative, you give ME a hard time when I come in like you're not the one thats wrong. Thats literally the same as watching someone burn hashbrowns but still letting them sell those hashbrowns to a guest. Then when the guest complains, you make them buy new hashbrowns. Dunkin, if you care about your brand, then hire people who also care about your brand. There's only 2 employees at this location that clearly care. The rest only care about the paycheck and it's obvious.”

Helpful Report

Posted 1 week ago

“Ordered a breakfast sandwich, bagel was so tough, could hardly chew it. I asked for some water because coffee was to hot, they wanted to charge me. They flat out had no customer service. I will not be back.”

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Posted 1 week ago

“My food was all smashed after I saw the guy making it hot one of the girls backs. Definitely not a good idea to throw a customers food at their employees right in front of the customer. Also lots of profanity I can always hear when I come through along with snarky comments made to the younger kids working there. I just always have a different experience every time I come through this dunkin and unfortunately a lot of them are bad. Do better waunakee!”

Helpful Report

Posted 1 week ago

“DD in Wheaton off Naperville Rd stole my money. I ordered donuts and never received them because of a delivery issue. They said only customer service can refund me! Customer service said the store can only refund me! It has been 11 days and still no refund! DD makes it so easy to order, but impossible to get refunded. Don’t go to this location!”

Helpful Report

Posted 2 weeks ago

“My husband and I are DONE with Dunkin Donuts. Their coffee used to be good BUT SURE ISN'T NOW!!! Won't be going there anymore.”

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Posted 2 weeks ago

“Worst muffin ever, and even wors service”

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Posted 2 weeks ago

“I placed an order (Prospect St. Glen Rock) on the app at 7:09 - drove to the store and waited until 7:20 to get my order! I have gone to another store and placed the same order and gotten my order within 3 minutes!”

Helpful Report

Posted 2 weeks ago

“I had a very disappointing experience at the Baskin-Robbins and Dunkin’ Donuts located at 4969 Westview Dr, Frederick, MD 21703. I ordered a birthday cake in advance for my 3-year-old daughter, but when I arrived to pick it up, the cake was completely melted. I chose another cake, and I simply asked if they could write a birthday message on it. Shockingly, the employees said they were not able to do that either. My daughter was heartbroken, and as a parent, I was deeply disappointed that I couldn’t give her the birthday moment she had been looking forward to. I hope Baskin Robins and Dunkin’s Donuts taking peoples disappointments seriously to improve their service toward customers satisfaction.”

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Posted 3 weeks ago

“Original coffee began having a terrible taste (almost chemical) it seems that after complaint it returned to the old taste , but has now started to have that gross taste again 🤮”

Helpful Report

Posted 3 weeks ago

“Have tried Dunkin’ Donuts after a while it seems the coffee always taste like water and like you’re drinking milk or cream what’s going on? It’s gone downhill. I guess I’ll go back to donut delight a lot of times you have to wait 1015 minutes just to get a coffee. It’s ridiculous.”

Helpful Report

Posted 3 weeks ago

“Went to Dunkin Donuts in Carteret, NJ on 7/24/25 & placed a mobile order. They didn't have the iced strawberry lemon loaf & wanted to substitute it with a donut. Told them no just refund me for the loaf. Was told they could not give refunds on a mobile order I would have to call customer service. Customer service will give you a refund but in order to get it in 5 minutes you have to put it on a Dunkin Donuts gift card. Went back 7/25/25 just for an Iced Vanilla Chai with almond milk. What received was a cup of almond milk with a touch of Vanilla Chai. So disappointing. Back to Starbucks I go!!!”

Helpful Report

Posted 3 weeks ago

“Last time I went to Dunkin, ordered a 10 piece chocolate munchkin. 6 of those turned out as other flavors, didn't ask if I was willing to substitute. Just got home from my latest visit, same order, only 8 munchkins. Not impressed, likely will not be going back.”

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Posted 3 weeks ago

“Rude employees”

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Posted 1 month ago

“Rude employees, never know what's going on, dont give you the stuff you order. I can order 20 minutes before I get there and if you walk in they say they dont have it and make you wait 30 minutes before offering something else to the point where you have to leave with nothing and this happens multiple times. And ive ordered a bagel sandwich and they put plain bread without telling me its substituted”

Helpful Report

Posted 1 month ago

“Asked for a jelly doughnut and it had barely any jelly in it. was not pleased nor impressed.”

Helpful Report

Posted 1 month ago

“What has happened to the coffee at DD. The taste is terrible. Has there been a change in where the coffee comes from or how it is produced? My last three times I’ve been there it was undrinkable.”

Helpful Report

Posted 1 month ago

“Donuts are dry and tastless, 17.99 a dozen is ridiculous Walmart donuts are 100 times better.will not return”

Helpful Report

Posted 1 month ago

“I was at the drive thru in Cadiz ohio waiting to order , the person working the drive thru was talking to the person ahead of me , the were cussing , and dropping f bombs and yelling at each other very un professional , I won't be going to this Dunkin ever again . If I could have given a 0 star review I would have , I know this story just opened but mabye talk to your employees on how to act around your paying customers . I just stick to going to the stubenville Ohio Dunkin where they act professional .”