Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 550 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the donuts were stale hard and not even good the drinks tasted like I took a can of blubly and poured it in a cup”

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Posted 1 week ago

“If I could give a negative -0 I would. We ordered 5 items it took 20 minutes to get our order. There was no way to cancel the order. We ordered in drive through and were told to park . Do not go the the E hillsborough location in Tampa, Florida. This is the worst service I have ever encountered. There was confusion as to who ordered what they were walking around with wrong orders.”

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Posted 2 weeks ago

“I always get good service but today an employee at the No Stonington, ct Dunkin’ on route 2 was seen smoking pot. He then went back into work.”

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Posted 2 weeks ago

“We ordered two back on and cheese croissant, they were cold and mine was missing most of the top of the croissant.they were put together very sloppy.we also ordered a spice latte and had to pull ahead and wait for the latte and when they finally brought it out it was just warm .not impressed!”

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Posted 2 weeks ago

“Why do even have a register at the counter, I came inside to order. Never got waited on. I usually am there 5-6 days a week. I get 3 croissants and a Duncan latte. I will not go back to Duncan again. I know what I spend there doesn't matter, but you better believe i will spend it somewhere else.”

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Posted 3 weeks ago

“Asked for 1 dozen mixed muffins, was told they could not sell a dozen muffins even though there were 14 muffins on the shelf. Said they needed them in case a “regular”wanted one. I wonder how it is conducive to building new customers.”

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Posted 3 weeks ago

“No straw given and latte half-filled. Given wrong item at first.”

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Posted 3 weeks ago

“I find it ridiculous that they charge for butter or jelly. The need to advertise that butter is a extra they need advertise for extra butter and jelly $.50 extra butter extra.80 cents.”

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Posted 2 months ago

“Went to Dunkin donuts in platteville this morning to get pollworker's donuts for the great job they do like always,,,Door unlocked walked up to the front counter was told to go through the drive up by a worker told her i'm not going through the drive up if i'm in here about10 min's later she finally takes my order for 12 donuts for the pollworker's,, be the last time i get anything from there,, then she follow me out the door and locks it”

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Posted 2 months ago

“Rhea County dunkin donuts today ordered a coffee with cream. Girl asked "do you want sugar?" I said no, just cream. Got back to my work and it had hazelnut creamer in it. Third bad experience there. Last time I swore I'd never go back. This time I mean it”

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Posted 2 months ago

“This location is terrible.... they cannot make the drinks correctly, they all tastes like sweet milk... the donuts are always stale... I'm going to 7brew for now on.. all these locations are the same.. and i never see an American working, always foreigners .... you don't deserve 1 star”

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Posted 3 months ago

“Columbia City, Indiana store. I stood at order area at least 5 min and not one employee acknowledged me. I will never go to that store again”

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Posted 3 months ago

“I was about to buy bavarian munchins amounting 12aed in burjuman branch. I have only cash which is 105. The cashier inform mw she dont have have. So unfortunately i didnt but since the cashier cannot provide change.”

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Posted 3 months ago

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Posted 3 months ago

“My family gets 2 large frozen caramel coffee and 6 maple long John's and are very disappointed for the price there is hardly any cream in them”

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Posted 3 months ago

“My daughter and I felt ill after a few sips from our coffees. Coconut iced cap and a vanilla pink cloud latte. Buffalo, NY”

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Posted 3 months ago

“If I could give it 0 points I would. I tried to upload a photo but it told me to come back later. I ended up throwing it away. The donut was not carefully placed in the bag. No wax paper on the top. Glaze was all on the side of the bag. Nothing but a mess. This was the drive through in Sycamore IL.”

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Posted 3 months ago

“For the last four times that I have bought a large caramel iced coffee with cream and sugar when I get it it is white not a coffee color. I have tried the Kodak Tennessee. I have tried Sevierville, Tennessee and the one off of Chapman Highway and they are all more cream than coffee. I called one and ask them. Do they have like a recipe they go by and they said yes, and when I went there and got one there, it was like cream and sweet. It’s like they don’t follow a recipe and then if I ask them for extra iced coffee to put in it because I said I like to have a coffee taste not cream taste you can tell they get aggravated. I used to get the best iced coffee in Maryville, Tennessee and Madisonville Tennessee because I would go that way for some reason. The ones in Sevier county don’t go by a recipe because it’s more cream taste than a coffee taste so today I decided to try the Kodak one again and I bought my sister one and bought me one and it was more cream not darker like a coffee I was so disappointed because when you spend out quite a bit of money for an iced coffee you want it made right I go through the drive through not the app and most times I pay with cash and if you don’t believe me you should send people anonymous and go through the drive-through and don’t let them know that they work for Dunkin’ Donuts and see what you get on large iced coffees with cream and sugar”

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Posted 4 months ago

“Dunkin' donuts in Cornish Maine was horrible. The girl that waited on me. Her name is Jess was incredibly rude and obnoxious. I will not be going back there while she's working ever again”

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Posted 4 months ago

“The store employees are usually great. But the app is at best ok. App customer service number appears to be from a far away land and takes repeatedly explaining the problem and what you need to the point where it just best to hang up the phone because talking to yourself is just as productive. The app is buyer beware.”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 550 reviews