Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.07

2.1 Rating 283 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.1

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I go to the Dunkin in Altoona, IA. I have been ordering the Matcha drink. It's suppose to be blended. NO ICECUBES VISIBLE, LIKE A SMOOTHY. I HAVE RETURNED IT TWICE, BECAUSE OF ICE CHUNKS. THEY DONT GET IT. How many times, do I have to explain. Am I the only one that orders these. If anyone reads these, please talk to someone!”

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Posted 6 hours ago

“The Dunkin Donuts in Roanoke Rapids is the WORST!!! CUSTOMER SERVICE IS TERRIBLE WAIT TIME ON AVERAGE 15-20 minutes!! You have to announce at Drive thru that you want to order!! Very Disappointed!!”

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Posted 3 days ago

“Dunkin Donuts used to be my favorite place. Since they changed and no longer make things in house, the quality SUCKS! I will never be back. Walmart has better quality on their stale donuts and I don't buy them either. To be frank about it, the dump has better quality. I will NEVER be back!”

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Posted 3 days ago

“I absolutely will NEVER go to another Duncan Donuts again. the girl that waited on me was terrific. however, the last several times I've gotten a dozen donuts at the shop on Valley, I've had to throw out most of them each time. they are hard as rocks. I've bought them different times of the day so no matter if you buy in the mornings or afternoons, they aren't worth bringing home. I pay too much for their donuts to have to throw them out. this place could go out of business and no one would miss them.”

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Posted 5 days ago

“The new Dunkin Donuts in Minnetonka needs help making egg wraps. I have tried them twice. They were not wrapped n were burned.”

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Posted 1 week ago

“What happened to the filling in the doughnuts? It's almost non-existent. Eat almost 3/4 of it before you get a drop. Ice coffee is now a glass of ice with very little coffee. Your company has really gone down hill. Your really not worth the trip anymore.”

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Posted 1 week ago

“I am hearing impaired but I had my Ava app so I could communicate. I asked for a Blue berry bagel breakfast sandwich, they said do not have Blueberry, ok a plain will do. Also ordered a wake up wrap. And a matcha, low ice, almond milk. at first she said they did not have it but then she said they do. They charge me and I walked over to pickup area. Got the Matcha with more ice than the matcha, I asked them to remove some of the ice, but got it back (looked the same). Got the wake up wrap. But not the bagel? I asked why did I not get the breakfast sandwich with a regular bagel? she moved away, I ask again and she says oh, I will make it right now? I have been waiting for it. It does not normally take this long. people have come and gone and i was still waiting. Very disappointed #9370 off of RT 495.”

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Posted 2 weeks ago

“Went to the Brandon VT location, waited 22 minutes for ONE sandwich. I told them I wanted a hot sandwich or a refund to which the girl responded by flipping me off!!!! Needless to say, I went off!! That place has no business being open and she should not be in customer service!! DO NOT RECOMMEND!!!”

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Posted 2 weeks ago

“I ordered from DD on Broad St. Elyria, OH. I have been here many times. I ordered the $ 6 special. While the ice coffee was great, the food was barely warm. A practically cold bagel with a cold egg 🥚 just doesn't cut it.”

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Posted 2 weeks ago

“Today I ordered a strawberry dragonfruit and got sent a raspberry watermelon and I hate raspberry watermelon I can’t even drink it”

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Posted 2 weeks ago

“Horrible experience on Columbus Ave in Lancaster PA. For the whole week they were out of plain glazed donuts. No matter what time of the day you come, they do not have them. OK, ordered on the app, paid. My order was confirmed and listed as ready. When came to pick it up guess what -“we do not have glazed donuts”. No apology, no refund, nothing. I ordered as a guest on the app, so fat chance to get my money back in the foreseeable future if ever. I wonder how they stay in business with such a bad management, horrible customer service, overpriced food and overrated drinks.”

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Posted 2 weeks ago

“I was just at the Dunkin Donuts located on East Mill Road in Long Valley and am very disappointed and dissatisfied with their customer service. The sign for the K-cups read, $8.99. I went to the register to pay and was charged $9.99. I kindly told the employee (a young man) that the sign said the package of K-cups was $8.99. He then said, “Oh, we have to update our signs.” I then replied, “Well, can you honor that price that is currently posted?” He ignored me, took my cash and proceeded with the transaction charging me $9.99. He was rude and the price should have been honored considering $8.99 is the price it was advertised as. I will no longer be visiting this location and will be sharing my experience this with others so as to prevent it from happening to others.”

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Posted 2 weeks ago

“Dunkin food continues to be some of the worst I've ever put in my mouth. Most recently a disgustingly salty mushy turkey sausage egg sandwich. Every element from cheese to meat to bread was gross. You have to hit the food lab really hard to create something so abominous out of so simple of elements.”

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Posted 3 weeks ago

“On a hot summer afternoon , took a super berry drink at city centre branch and the person there filled full glass with ice . When requested to reduce the ice , he said we have clear instructions to fill glass with ice quite near to the brim. I feel the company can charge more money, if it’s not affordable without ice at the price charged. We wanted to give it our toddler but could not because of the harsh approach of the person @muscat city centre.”

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Posted 3 weeks ago

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

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Posted 3 weeks ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

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Posted 3 weeks ago

“I purchased a hibiscus tea from here, and later found someone put a powder substance in my drink.”

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Posted 1 month ago

“Rude service. No Boston or sprinkle donuts. No honey for coffee. Manager yelling in background saying we get our donuts at 2 am. So what!”

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Posted 1 month ago

“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

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Posted 1 month ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

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Posted 1 month ago

Dunkin' Donuts is rated 2.1 based on 283 reviews