Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 519 Reviews

26 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.2

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The store employees are usually great. But the app is at best ok. App customer service number appears to be from a far away land and takes repeatedly explaining the problem and what you need to the point where it just best to hang up the phone because talking to yourself is just as productive. The app is buyer beware.”

Helpful Report

Posted 4 days ago

“I ordered through the kiosk the $6.00 meal and doughnut. L was only given the medium coffee and doughnut. BThe cashier insisted that I did not order the meal despite charging me for it.”

Helpful Report

Posted 6 days ago

“Customer service was absolutely horrible. I asked about getting my missing points from when instore wasn't working properly they absolutely refused. I will never be going to a dunkin donuts again. This is absolutely a disgrace that u treat tour customers like this. I even sent then my reciept 3 times that they kept asking for til I pointed out I sent it to u several times already.”

Helpful Report

Posted 1 week ago

“Why is Dunkin Donut following Subway? From ordering a straight forward simple way to get a sandwich, they've now gone and made it complicated. Which bread, which sauce etc... I just wanted my simple tuna sandwich in a croissant which I've had for years. What I got was a convoluted warm tuna and warm vegetable sandwich. Disgusting!”

Helpful Report

Posted 2 weeks ago

“I had to wait at the takeout window for 5minets just for them to hand me my drink that was sitting right there,while the guy at the window went to the back of the store to do other stuff,,if they don’t have better service than that they might as well close up shop”

Helpful Report

Posted 2 weeks ago

“Very bad customer service at Donkin donuts at flamingo and pines at Pembroke Pines, very rude people.”

Helpful Report

Posted 3 weeks ago

“New Dunkin’ Donuts opened in Wytheville and the food was burnt and had no taste I got a coffee and a bagel sandwich, and the hasbrowns had a weird taste to them like a burnt taste. I will not go back to that one,”

Helpful Report

Posted 4 weeks ago

“While I typically have no issues at the Washington St. Dunkin', my experience today was unsatisfactory. An employee …… delayed my coffee order by prioritizing a friend's, leading to an unwarranted wait. I urge General Manager Zoila to address this preferential treatment.”

Helpful Report

Posted 1 month ago

“This was the prevailing service Americans are now known for, absolute no-care apathy, basically pay me to show up but no chance of decent service. Boy has this country gone to pot-in-a-pail. Being out of coffee is like Petco being out of pet food. It is the perfect example of the American today.”

Helpful Report

Posted 1 month ago

“Webster Duncan. Always a 20+ min wait in the morning.. Even ordering ahead.”

Helpful Report

Posted 1 month ago

“I was in line and want to order munchkin butternut, I saw that there’s a lot on there stall but says I can’t avail that because someone first on me reserved and will came back for it. I thought here in dunkin first who come and pay got the item. Poor Management System how to handle situations, staff are not knowledgeable on standards”

Helpful Report

Posted 1 month ago

“The donuts tasted like they were three days old. We had to throw them in the trash, because i bought them for work. I did not have time to take them back for a refund. This is not the first time we have had a problem with terribly stale donuts. But we thought we would give them another chance. Bad mistake. We will not be making any more purchases from Dunkin Donuts. We have a really big medical staff where I work. I hope you do address this problem. It is costing you a lot of money and business.”

Helpful Report

Posted 1 month ago

“It’s really verry bad that I experienced to day branch of city center Dunkin’ Donuts I buy matcha juice for 20 qr And he put full of ace not even same pic I can complain u and the ministry I have pic for that juice I buy from your branches verry bad”

Helpful Report

Posted 1 month ago

“Very disappointed. I placed my order the night before for a 7:25 pick up at the 78 broad street n Lyndonville VT we had to wait 15 minutes and worst of all they said they didn’t have time to do box of Joe and said I have to fight for refund and charged me for it!!!”

Helpful Report

Posted 1 month ago

“Dunkin's has been messing up my orders for a long time now but this just stupidity ! I asked for a Banana / Mango daydream refresher , when it was handed out the window it was PINK I knew right away it was wrong , looked at the label and it said it was a Strawberry / Dragonfruit , brought it back into Dunkins and they said it was made right !! I said its pink and tastes like strawberry ?? They proceeded to tell me it was made right ! Had to go to a different Dunkins to get what I actually wanted and yes it was yellow and tasted like Mango /Banana. SMH !?”

Helpful Report

Posted 1 month ago

“Went through drive through for 12 Donuts, they were stale!. I was given No receipt, they wouldn't replace Donuts?. With fresh ones, i even called corporate, they hung up on us!. Three times..”

Helpful Report

Posted 1 month ago

“The donuts are stale and we got the Boston cream and a jellyfilled donut there was only about half a teaspoon full of cream in the donut and a half a teaspoon full of jelly in the jelly donut. Krispy Kreme puts this place to shame”

Helpful Report

Posted 1 month ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

Helpful Report

Posted 2 months ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

Helpful Report

Posted 2 months ago

“Waiting 20 mins for 2 coffee threw mobile app. They suck they rude. Always on there phone”

Helpful Report

Posted 2 months ago

Dunkin' Donuts is rated 2.2 based on 519 reviews