Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.15

2.2 Rating 470 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the St. Johnsbury Dunkin on 3/15 and ordered a large refresher, however they handed me a medium. When I pointed this out the lady actually took a large cup, filled it with ice and added the medium drink into the large cup and handed it back to me. WTH is this?”

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Posted 21 hours ago

“How does DD stay in business?? I hadn’t been in a DD in a long time and thought I would stop into a new one that recently opened near my home. My donut was small, dry, overpriced and barely had any glazing on it. I should have went into the King Soopers across the street. Their donuts are much better.”

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Posted 2 days ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Dunkin' Donuts 1 star review on 13th March 2026

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Posted 3 days ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 3 days ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 3 days ago

“Dunkin donuts are horrible, coffee horrible, kolochies horrible. Only Asians can make donuts and kolochies. Im white! I've tried a few donut shops not ran by Asians and they all are horrible. Shout out to Snow Flake donuts in Waxahachie! They are the best 10 stars! By far!”

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Posted 3 days ago

“Some people working at the register it’s not for them. I went to Dunkin’ Donuts on Indiantown Road that lady at the register was so rude on a point I walked out and left the coffee. I am not going back to this place.”

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Posted 5 days ago

“A small banana cloud latte was almost $7 which was okay however it did not taste like banana much. Never again!”

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Posted 5 days ago

“Went to Dunkin in Market square in downtown Pittsburgh 1 there was nothing but people in there that get high just nodding buying drugs then a girl name Renee said the manager Sam doesn’t care if they are in there so neither does she I think that place needs cleaned up I had my 4 year old with me and was afraid for our safety in that Dunkin”

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Posted 3 weeks ago

“Worst experience ever. Stopped at the Dunkin' Donuts on the PA Turnpike at Allentown. Waited for 10 minutes at the cash register before the woman behind the counter told us you can't order at the register you have to order at the kiosk went to the kiosk to place an order and it didn't work kept taking us in a circle. The girl behind the counter still would not take the order. Finally we left they want you to do the ordering yourself instead of the employee, but don't even give you an employee discount would never go to the Dunkin' Donuts again. The girl was rude and not willing to help.”

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Posted 3 weeks ago

“Dunkin in Cooksville MD. The worse. I ordered on the app. Walked in girl was on her phone . Walked to the back. Came out still on phone. No one else there. It took 10 minutes just to get a regular coffee. Will never go to this one again !”

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Posted 1 month ago

“You people are worthless won't take cash not all people use credit I don't like debt refuse my money we can't take hundreds will never buy there again”

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Posted 1 month ago

“The hot chocolate is the worst drink on the menu, it doesn’t taste like chocolate and taste like a water down yahoo. Not worth the price. They need to remove it from the menu.”

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Posted 1 month ago

“Went to dunkin donut in edinburg texas on trenton and mccoll. I got a donut with chocolate stuffing and it hardly had no chocolate stuffing in it. Not happy about it. It's expensive so it should be good donut.”

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Posted 1 month ago

“If i could give them 0 stars i would. They use to be my favorite when they made fresh. But their coffee is real good.”

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Posted 1 month ago

“We went to Dunkin Store 302055 there in Temple Terrace, Fl 33617 and their staff were unfriendly and rude. This store don’t even treat customers properly. We have a scenario that one of the donuts seems very oily which is not good to be served so I asked them if they can replaced it to another one but they refused to do and they were unfriendly and seems to me that they were not trained well specially their cashier Kimberly.”

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Posted 1 month ago

“Anyone buying bagels. They are always hard, cant even chew them. They have a taste of cardboard. I dont need brokem teeth. Quality has dropped so much in the past couple of years. Their bagels and donuts used to be so fresh and tasted amaxing Donuts are usually hard and both are after shrinking. Coffees are also shrinking. U buy a extra large coffee. U would be lucky if its a medium what they are doing to the cups, look at the bottom hot chocolate. They cant even fill the cups. There you are lucky to get a small. Bad practices. Corporate making a bigger buck and hurt the consumers.”

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Posted 1 month ago

“Workers don’t even know what they’re doing.i asked for a strawberry refresher with LEMONADE and I got a strawberry daydream refresher with milk. What happened to the customer is always right ?”

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Posted 1 month ago

“Bismillah assalamualaikum, very bad and very rude service from Farhad at Dunkin' Donut Medina airport, I was standing for quite sometimes and I am the only one customer, when I wanted to place my order, he just show his hand and continue using his hp..when confronted him he argued with me and ask for my name...what right do he have to ask for my name? As I am the only customer and he said he'alone which is not my problem...he comes out from counter towards me aggressively as he's not happy when I said I want to complain..Please do something about this as it really spoilt the image of Madinah Airport and Dunkin' Donut. Incident occur at 7am ( 19 January 26) This is the guy in the photo”

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Posted 1 month ago

“The counter clerks were indifferent and seemed to be agitated to be pulled away from their phones. There messed up my order in several ways (all I ordered was a tea and two donuts). The donuts were $3.50 each! Dunkin Corp told me that they have no control over prices charged! Really? Well here's what I am in charge of. I will never patronize a Dunkin again. They can keep there lousy staff and golden donuts covered in 5 carat diamonds. Our local market sells better donuts for $0.89 each. Good bye forever.”

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Posted 2 months ago

Dunkin' Donuts is rated 2.2 based on 470 reviews