Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 284 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.1

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i sat there for 15 minutes and didn’t even make it to the front of the line to make a order and there was 5 people in the line including me. They were barely working, they wernt trying to have any urgency even though the line was getting longer. I love dunkin’s food and drink but their service has to be stepped up, the workers were rude and made it very clear they didn’t want to work or be there.”

Helpful Report

Posted 2 months ago

“The whole staff is rude and has attitudes. Theres always something wrong with my order and when I say something about it have an attitude to correct the issue even the manager.”

Helpful Report

Posted 2 months ago

“Currently standing at the counter for 5 minutes. I'm the only one here. There are 3 workers who have all seen me, but completely ignored me. I gut they're busy, but a "welcome to dunkin, well be right with you" would have gone above long way. Do better.”

Helpful Report

Posted 2 months ago

“Dunkins needs more help the waits are way way too long.”

Helpful Report

Posted 2 months ago

“It is very disrespectful that Dunkin' Donuts created a six dollar breakfast meal deal that only offers pork sausages, as everyone does not eat, pork and pork, has a lot of health risks , how can you not offer the turkey sauces with this meal deal, no consideration whatsoever!”

Helpful Report

Posted 2 months ago

“Duncan Donuts has changed a lot through the years. The prices is too high especially the coffee. Coffee should not be this expensive especially when receive a 3/4 full cup. The donuts aren’t usually hard by the early afternoon. They barely put filling in it. It’s not just one Duncan Donut place , it’s everywhere and even out of state. Duncan even have taken out donuts like Lemon Donuts. They can never compare to Krispy Kreme. Thats why I no longer shop at Duncan . I go to Wawa for my coffee now because it’s way cheaper than Duncan and Krispy Kreme for for donuts. Duncan Donuts need to get it together. The reviews shows it.”

Helpful Report

Posted 2 months ago

“I went into the store at 1566 E Main to buy a box of tea which I very much enjoy. Stood at the counter for 5 minutes. 3 staff members saw me standing there, but did not both to help me. Disgusting worthless customer service”

Helpful Report

Posted 2 months ago

“Have purchased DD extra extra creamer for years. Cost was 2.67 now 4.89! No way would it increase in cost that much. It’s Total corporate GREED!! I’m leaving it and changed brands. Bye DD”

Helpful Report

Posted 2 months ago

“EXTREMELY SLOW PEOPLE WORK THEIR”

Helpful Report

Posted 2 months ago

“Worse service I have ever had! Attempted to order a decaf iced coffee. He told me I could use the Nouria self serve or he could make it. I declined. I then ordered a turkay sausage and cheese breakfast wrap. He said they don’t have turkey sausage. Said regular sausage is fine. Shopped in the store and when I came back for the order he said we don’t have decaf iced coffee. Questioned that but said fine . Just give me the wrap. Said he didn’t make it. WTH! Will never go back there again😡. DD on tower lane in Goffstown is the best”

Helpful Report

Posted 2 months ago

“I no longer patronize DD due the App. I've been a loyal customer for over 10 years, no longer. Can't convert my points since DD updated the app. My remedy is McDonalds for breakfast.”

Helpful Report

Posted 3 months ago

“The girl in the Front desk 3/14 10am was so RUDE! She has the bad attitude, NOT ACCOMMODATING, MAKING CUSTOMER FEEL DISGUSTED.”

Helpful Report

Posted 3 months ago

“Donuts were ice cold and not dipped with enough glaze just dipped the top Nastiest donut I ever had”

Helpful Report

Posted 3 months ago

“Terrible service. You wait over 10 minutes and they become rude when you ask where your coffee is. Today I waited 11 minutes while they served the drive through. There were 4 girls working and not one was making coffee. I’d like to note that there was NOBODY in the store placing orders. Awful attitudes.”

Helpful Report

Posted 3 months ago

“We went to the Juan Tabo location in Albuquerque. The gentleman behind the counter was rude. We talked to him and he didn’t answer us. When he gave us the receipt he actually threw it at us never will we go there again”

Helpful Report

Posted 3 months ago

“Watched my order sit on the counter and get cold before they called my name and put it out on the mobile order shelf.😤”

Helpful Report

Posted 3 months ago

“Never get orders correct, service is the slow. This is not my normal dunkin donuts but of any dunkin I've ever been to this is the slowest and unfriendliest service I've encountered. Drive thru line for coffee and donuts should not take over 30min....ever.”

Helpful Report

Posted 3 months ago

“3635 Philips Hwy is the worst ever and I travel through our Florida. Fully staffed and still waited for 25 minutes. People was not being served but yet can walk around with phones. Never again.”

Helpful Report

Posted 3 months ago

“The location 8650 49th St N has been “off” this week. We stop and get a large coffee, a large vanilla chai tea and snack bacon. Two days,including today, our drinks have been horrible. Today neither one was drinkable. Very disappointed!”

Helpful Report

Posted 3 months ago

“Devin was incredibly rude. Rolled his eyes multiple times and insulted me. They should not hire people who can't work without being rude. I will never return unless i hear he is no longer working. 1025 N 67th Ave Suite 5, Phoenix, AZ 85043”

Helpful Report

Posted 3 months ago

Dunkin' Donuts is rated 2.1 based on 284 reviews