Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 427 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order (Prospect St. Glen Rock) on the app at 7:09 - drove to the store and waited until 7:20 to get my order! I have gone to another store and placed the same order and gotten my order within 3 minutes!”

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Posted 4 months ago

“I had a very disappointing experience at the Baskin-Robbins and Dunkin’ Donuts located at 4969 Westview Dr, Frederick, MD 21703. I ordered a birthday cake in advance for my 3-year-old daughter, but when I arrived to pick it up, the cake was completely melted. I chose another cake, and I simply asked if they could write a birthday message on it. Shockingly, the employees said they were not able to do that either. My daughter was heartbroken, and as a parent, I was deeply disappointed that I couldn’t give her the birthday moment she had been looking forward to. I hope Baskin Robins and Dunkin’s Donuts taking peoples disappointments seriously to improve their service toward customers satisfaction.”

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Posted 4 months ago

“Original coffee began having a terrible taste (almost chemical) it seems that after complaint it returned to the old taste , but has now started to have that gross taste again 🤮”

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Posted 4 months ago

“Have tried Dunkin’ Donuts after a while it seems the coffee always taste like water and like you’re drinking milk or cream what’s going on? It’s gone downhill. I guess I’ll go back to donut delight a lot of times you have to wait 1015 minutes just to get a coffee. It’s ridiculous.”

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Posted 4 months ago

“Went to Dunkin Donuts in Carteret, NJ on 7/24/25 & placed a mobile order. They didn't have the iced strawberry lemon loaf & wanted to substitute it with a donut. Told them no just refund me for the loaf. Was told they could not give refunds on a mobile order I would have to call customer service. Customer service will give you a refund but in order to get it in 5 minutes you have to put it on a Dunkin Donuts gift card. Went back 7/25/25 just for an Iced Vanilla Chai with almond milk. What received was a cup of almond milk with a touch of Vanilla Chai. So disappointing. Back to Starbucks I go!!!”

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Posted 4 months ago

“Last time I went to Dunkin, ordered a 10 piece chocolate munchkin. 6 of those turned out as other flavors, didn't ask if I was willing to substitute. Just got home from my latest visit, same order, only 8 munchkins. Not impressed, likely will not be going back.”

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Posted 4 months ago

“Rude employees”

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Posted 4 months ago

“Rude employees, never know what's going on, dont give you the stuff you order. I can order 20 minutes before I get there and if you walk in they say they dont have it and make you wait 30 minutes before offering something else to the point where you have to leave with nothing and this happens multiple times. And ive ordered a bagel sandwich and they put plain bread without telling me its substituted”

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Posted 5 months ago

“Asked for a jelly doughnut and it had barely any jelly in it. was not pleased nor impressed.”

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Posted 5 months ago

“What has happened to the coffee at DD. The taste is terrible. Has there been a change in where the coffee comes from or how it is produced? My last three times I’ve been there it was undrinkable.”

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Posted 5 months ago

“Donuts are dry and tastless, 17.99 a dozen is ridiculous Walmart donuts are 100 times better.will not return”

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Posted 5 months ago

“I was at the drive thru in Cadiz ohio waiting to order , the person working the drive thru was talking to the person ahead of me , the were cussing , and dropping f bombs and yelling at each other very un professional , I won't be going to this Dunkin ever again . If I could have given a 0 star review I would have , I know this story just opened but mabye talk to your employees on how to act around your paying customers . I just stick to going to the stubenville Ohio Dunkin where they act professional .”

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Posted 5 months ago

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Posted 5 months ago

“They advertise deals on the Windows such as refresh your day for $3 and then when you go to order and pay it's more money. There's no sign that says only on the app. They should tell you this and not put it on the front window or where you order”

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Posted 5 months ago

“Order done horribly wrong. My drink was half full, it taste nothing like what I ordered. I’m very disappointed and will not be going back”

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Posted 5 months ago

“Is there a problem with chocolate? I asked for a cake chocolate covered doughnut. There was barely, top was not fully covered, any chocolate on the doughnuts. This was the store at Veterans Blvd in metairie.”

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Posted 5 months ago

“order loaded hash browns and ask for extra cheese and not get it and pay for it”

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Posted 5 months ago

“I travel all over New England and use Dunkin’ Donuts every morning for an iced coffee and a blueberry muffin Medfield mass Dunkin’ Donuts is my home store. I must say their muffins are absolutely terrible. They never make them right. I would think they would just be like every other Dunkin’ Donuts, however, they are not. It’s a matter of fact they are so bad. I have stopped going there.”

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Posted 5 months ago

“It does not matter the time of day, Dunkin donuts are always stale. It has not always been like this, but I guess this is the new Dunkin. I was so excited to finally get one in my town, but after just three visits I have sworn off all Dunkin's everywhere. The last donuts were so hard I just tossed the bag and receit on the counter, turned around and walked out with a loud 'I will never be back.' There is no evidence that corporate even cares, so disappointed.”

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Posted 6 months ago

“I go to the Dunkin in Altoona, IA. I have been ordering the Matcha drink. It's suppose to be blended. NO ICECUBES VISIBLE, LIKE A SMOOTHY. I HAVE RETURNED IT TWICE, BECAUSE OF ICE CHUNKS. THEY DONT GET IT. How many times, do I have to explain. Am I the only one that orders these. If anyone reads these, please talk to someone!”

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Posted 6 months ago

Dunkin' Donuts is rated 2.2 based on 427 reviews