Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 337 Reviews

24 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The drive through is ridiculous in Roanoke rapids nc You can be the only one in line and it still takes over 10 minutes to get your coffee. They aren’t busy idk what the issue is.”

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Posted 3 months ago

“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

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Posted 3 months ago

“Just now at 8:08, I ordered my usual 7 mocha 3 creamer and 3 sweet and low. Usually this drink is a dark brown color from the correct amount of mocha, they handled me a coffee that wasn't dark so I asked if they could add more and they hand me back one that's completely white and taste like just creamer, no flavor at all. From semi dark to just super light, messing up my order.”

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Posted 3 months ago

“Dunkin’ Donuts in Manchester tn is so slow. Like the slowest chain restaurant I’ve ever been to. There’s no excuse for the wait times”

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Posted 3 months ago

“Apparently lights off drive through closed at 845 google should write closes soon at 8pm”

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Posted 3 months ago

“My credit card information was stolen after using this location. Employee seemed very on edge when dealing with me. (Got coffee before work then when I got home I saw a fraudulent charge)”

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Posted 3 months ago

“I just don’t like the 3% surcharge for “employee and retention programs”. This fee is charged without any advance notice to the consumers.”

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Posted 3 months ago

“I went to a Dunkin’ store in Poughkeepsie New York and I bought a Apple crumb donut that had little to no filling whatsoever and it ruined my day :(”

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Posted 4 months ago

“What has happened to Dunkin Donuts? The donuts are terrible. They are day old and almost hard. They used to be fluffy and the icing was gooey. Even their breakfast sandwiches have gone downhill. Everything tastes reheated and the bagels are barely toasted. I’ve always liked Dunkin Donuts but we will no longer patronize them because we throw half of our food away every time we visit one these days. And this isn’t just the local Dunkin’s either. We travel a lot and it’s the same at the out of state Dunkins too.”

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Posted 4 months ago

“I was very disappointed about the service I was given an the order that was place on Saturday morning April 19th at8:10 Am at the Highland location Sheridan Rd I place an order of Bagels an they we’re given the wrong item it’s very unacceptable.”

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Posted 4 months ago

“Went to dunkin on Dixwell Av Hamden. A 45 minute wait thru drive thru. Gave another chance wait time no problem but the creamer in coffee was bad. Will NOT go back”

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Posted 4 months ago

“Dunkin levi Mariano ave branch has no icy chocolate today 04.15.25 at 7pm , no tuna bunwich or croissant always when I usually order said items or products. The usual that I crave for”

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Posted 4 months ago

“Dunkin levi Mariano ave branch has no icy chocolate today 04.15.25 at 7pm , no tuna bunwich or croissant always when I usually order said items or products. The usual that I crave for”

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Posted 4 months ago

“I’m a trans woman and Went to the Dover NH location and the service was very lackluster. The person waited happily on the guy in front of me and then looked at me and walked away to fill online orders so I put my tip money away and he saw that and came right over . Then didn’t put any green tea in my refresher then i asked another employee if they put any in the drink and got an attitude. Will never go back .”

Helpful Report

Posted 4 months ago

“I visited the Dunkin Donuts in Chicago on Garfield Blvd and State Street on my way to a business meeting. Customer service did not exist in a positive way. I ordered a large hazelnut coffee, but was not able to use my points, I ordered a multigrain bagel and when I got to my destination to eat it, it was rock hard, I did not have it toasted only sliced. I was not able to use my points on either because I was not sure of how it worked, and no one would show me how, bad customer service. There were no coffee stirrers, and how can you be a coffee shop, and run out of stirrers, it was only 9 a.m. I recently made the decision to switch to Dunkin instead of Starbucks but I have had bad experiences, but this was the worst, and I decided to write about it.I was really disappointed that I was not able to eat my bagel, or use my points . I don’t really want to go back to Starbucks, but I really enjoy good customer service, and a fresh bagel in the morning.”

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Posted 4 months ago

“Wow Dunkin like everyone else got cheap. I used to look forward to my birthday coffee, and you took it away wow I get some extra points. I would much rather have a free coffee on my birthday. Thanks for getting cheap like all the other companies”

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Posted 4 months ago

“Super rude lady at 5:30 pm, store in Colorado Springs on Filmore Drive thru. I should’ve driven away when she first started her rude interaction with me. She gave me drink with lid not closed and slammed drive thru window. Usual workers are super kind and I give a tip in their tip cup. Please talk or get rid of her. Thanks!”

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Posted 4 months ago

“I had to wait 30 mins in the drive thru line just from one drink Don’t recommend this location if you’re in a hurry”

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Posted 4 months ago

“Tiffin dunkin(44883)Your employees don’t know how to let the customer finish speaking before closing the window, after I asked if the raspberry shots were in my lemonade but completely jus closed the window made a whole different drink then came back and asked if I had 2 drinks I did not and then I gave her my drink and asked her to put the raspberry shots that I ordered in it she took my drink and another girl gave it back and they still didn’t put what I wanted in the order.”

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Posted 4 months ago

“I pulled up to the drive thru n the afternoon. Only one car in front of me. No one responded. I waited a good amount of time. When I pulled up to the window and the inside seemed deserted. I waited and eventually a young lady came to the window. I explained no one came to the microphone to take my order so I came to the window. said I’m sorry we can’t take orders from the window. You have to drive around and go through again left. This lack of service is happening at all the Dunkin’ facility. I will make coffee at home and save money for now. Let me know when you guys straighten out your employee situation and maybe I’ll start buying Dunkin’ Donuts again. And by the way, I do have the app in the app does NOT work any better.”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 337 reviews