Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 493 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Dunkin in Market square in downtown Pittsburgh 1 there was nothing but people in there that get high just nodding buying drugs then a girl name Renee said the manager Sam doesn’t care if they are in there so neither does she I think that place needs cleaned up I had my 4 year old with me and was afraid for our safety in that Dunkin”

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Posted 2 months ago

“Worst experience ever. Stopped at the Dunkin' Donuts on the PA Turnpike at Allentown. Waited for 10 minutes at the cash register before the woman behind the counter told us you can't order at the register you have to order at the kiosk went to the kiosk to place an order and it didn't work kept taking us in a circle. The girl behind the counter still would not take the order. Finally we left they want you to do the ordering yourself instead of the employee, but don't even give you an employee discount would never go to the Dunkin' Donuts again. The girl was rude and not willing to help.”

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Posted 2 months ago

“Dunkin in Cooksville MD. The worse. I ordered on the app. Walked in girl was on her phone . Walked to the back. Came out still on phone. No one else there. It took 10 minutes just to get a regular coffee. Will never go to this one again !”

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Posted 2 months ago

“You people are worthless won't take cash not all people use credit I don't like debt refuse my money we can't take hundreds will never buy there again”

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Posted 2 months ago

“The hot chocolate is the worst drink on the menu, it doesn’t taste like chocolate and taste like a water down yahoo. Not worth the price. They need to remove it from the menu.”

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Posted 2 months ago

“Went to dunkin donut in edinburg texas on trenton and mccoll. I got a donut with chocolate stuffing and it hardly had no chocolate stuffing in it. Not happy about it. It's expensive so it should be good donut.”

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Posted 3 months ago

“If i could give them 0 stars i would. They use to be my favorite when they made fresh. But their coffee is real good.”

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Posted 3 months ago

“We went to Dunkin Store 302055 there in Temple Terrace, Fl 33617 and their staff were unfriendly and rude. This store don’t even treat customers properly. We have a scenario that one of the donuts seems very oily which is not good to be served so I asked them if they can replaced it to another one but they refused to do and they were unfriendly and seems to me that they were not trained well specially their cashier Kimberly.”

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Posted 3 months ago

“Anyone buying bagels. They are always hard, cant even chew them. They have a taste of cardboard. I dont need brokem teeth. Quality has dropped so much in the past couple of years. Their bagels and donuts used to be so fresh and tasted amaxing Donuts are usually hard and both are after shrinking. Coffees are also shrinking. U buy a extra large coffee. U would be lucky if its a medium what they are doing to the cups, look at the bottom hot chocolate. They cant even fill the cups. There you are lucky to get a small. Bad practices. Corporate making a bigger buck and hurt the consumers.”

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Posted 3 months ago

“Workers don’t even know what they’re doing.i asked for a strawberry refresher with LEMONADE and I got a strawberry daydream refresher with milk. What happened to the customer is always right ?”

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Posted 3 months ago

“Bismillah assalamualaikum, very bad and very rude service from Farhad at Dunkin' Donut Medina airport, I was standing for quite sometimes and I am the only one customer, when I wanted to place my order, he just show his hand and continue using his hp..when confronted him he argued with me and ask for my name...what right do he have to ask for my name? As I am the only customer and he said he'alone which is not my problem...he comes out from counter towards me aggressively as he's not happy when I said I want to complain..Please do something about this as it really spoilt the image of Madinah Airport and Dunkin' Donut. Incident occur at 7am ( 19 January 26) This is the guy in the photo”

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Posted 3 months ago

“The counter clerks were indifferent and seemed to be agitated to be pulled away from their phones. There messed up my order in several ways (all I ordered was a tea and two donuts). The donuts were $3.50 each! Dunkin Corp told me that they have no control over prices charged! Really? Well here's what I am in charge of. I will never patronize a Dunkin again. They can keep there lousy staff and golden donuts covered in 5 carat diamonds. Our local market sells better donuts for $0.89 each. Good bye forever.”

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Posted 3 months ago

“Let me start off saying I absolutely love Dunkin Donuts… I sent at least 100 dollars a week there. I like to get my children breakfast before school there while I get my coffee however. I had a very bad experience this morning with a young man that was working the drive through… I ordered food, drinks and a donut. The young man handed over my order with speaking which was rude but whatever. I checked my bag to see if I had everything I was missing my son donut. I said excuse me Sir. I don’t have my son donut. And he said I gave it to you. I said Sir I don’t have to lie about a donut, keep in mind it’s a line behind me. He tells me I know I gave you the donut when you 1st pulled up. I was in shock that an employee would argue with a faithful customer over a donut. I said Sir I don’t have my donut that I paid for. The young lady came behind him and gave him the donut that he thought he had given me. He just took the donut from her and handed me my son donut. I just drove off thinking to myself how could he be working with customers with that attitude. He didn’t even apologize. I’m disappointed at this location hopefully management take the time out to retrain the staff on customer service skills.”

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Posted 3 months ago

“Bad customer service. They shut down the bathroom. We purchased 2 drinks and 2 donuts and they won’t even allow us to use the restroom. I had to find another restaurant near by to use the restroom. They are rude Hispanic guy working there. The matcha green tea was horrible not even sweet. Their donuts were dry. Not worth it. This is the Donkin Donut in La Sierra, Riverside Ca.”

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Posted 3 months ago

“First and foremost the coffee is expensive and at times I asked for cream and sugar and when I go to work , my coffee has a hint of cream and coffee is too dark. The donuts are usually hard and not good like it used to be. The donuts lack fillings. The hash browns are awful. Prices needs to better and quality of food as well. I have sent pictures to Duncan Donuts Complaint and things are still the same.”

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Posted 3 months ago

“Verschrikkelijk klantenserv’s,”

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Posted 3 months ago

“Good donuts but never have donuts for sale don't know why but for beanie donut shop you would figure they would have donuts in stock”

Helpful Report

Posted 3 months ago

“Good donuts but never have donuts for sale don't know why but for beanie donut shop you would figure they would have donuts in stock”

Helpful Report

Posted 3 months ago

“I arrived at 8:30 pm to get donuts and the shelves was empty I asked a worker and she advised they were out of donuts however they aren’t supposed to close until 9 pm. Very disappointed”

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Posted 4 months ago

“$8 for doughnuts and a cappuccino, none of which I wanted to eat. The glazed doughnuts were heavy and perhaps undercooked. The cappuccino had almost no foam and poor flavor. I threw out the cappuccino and the second doughnut.”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 493 reviews