Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 284 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.1

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

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Posted 1 month ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

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Posted 1 month ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

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Posted 1 month ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

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Posted 1 month ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

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Posted 1 month ago

“my drink is expired and it was too salty”

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Posted 1 month ago

“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

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Posted 1 month ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

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Posted 1 month ago

“Terrible service. On multiple occurrences I’ve have received wrong coffee order. Incomplete orders, not properly cooked food at same location. They need to step it up.”

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Posted 1 month ago

“Asked for less is e which is an option and they filled the cup to the top with ice and told me that’s who they make it….then they forgot part of my order. I won’t be going back to this location again and hope you all are careful and check your orders before leaving!”

Helpful Report

Posted 1 month ago

“The staff at this Dunkin’ Donuts were so unfriendly and miserable. The one girl waiting on us should be working behind a desk not dealing with customers. We waited 15 min before she even looked at us and we were the only customers in the store. Very unpleasant experience and I will not go back there.”

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Posted 1 month ago

“The dunkin on Glen Bernie in Newbern, North Carolina is the worst for always running out of dunkalatte milk, they say that this is a popular drink. Then why wouldn't you up your ordering? If you know that you're running out of product before your next truck, poor management I have complained several times about going through the drive thru and getting trapped in the line only for them to tell us they're out of product. This has happened on many occasions. They need to put a sign out at the road, so customers aren't trapped in their drive thru when can't supply the customers need. So therefore I go to the one on Neuse boulevard which is the best! I have never gone there and been told they were out of productI i've heard many people in my area.Complain about this particular store.”

Helpful Report

Posted 1 month ago

“I went today, Monday, April 28th. My cell phone app would not work. They had me drive up to drive through window. They were unable to get it to work. They informed me I needed to pay cash inorder to place order. I went home and my app worked. I tried calling Dunkin donut Customer Service 4 different times. Placed on hold several minutes then they hung up me. If use the website email, it does not work either. This was Order ahead a time on Mondays for promotion of 100 points. Since my app didn't work I was not able to order. So I was not able to get a receipt or an way of showing I came to the window. I would a refund of some sort or discount!!”

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Posted 1 month ago

“Jelly filled donut holes had NO JELLY. What a joke”

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Posted 1 month ago

“25 West 43rd Street Dunkin is the worst Dunkin in the world. They have no sense on how to speak with customers. I just asked if you can check how much is left, they said don't see. Last 2 times back the lady there was able to tell me how much is left. Same I explained the guy Ahmed said I am a liar. Why would anyone lie if you are just asking them to check there system. Never experienced such bad service. Have stopped going there where I was a daily customers. Would never recommend this Dunkin to anyone.”

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Posted 1 month ago

“The drive through is ridiculous in Roanoke rapids nc You can be the only one in line and it still takes over 10 minutes to get your coffee. They aren’t busy idk what the issue is.”

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Posted 1 month ago

“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

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Posted 1 month ago

“Just now at 8:08, I ordered my usual 7 mocha 3 creamer and 3 sweet and low. Usually this drink is a dark brown color from the correct amount of mocha, they handled me a coffee that wasn't dark so I asked if they could add more and they hand me back one that's completely white and taste like just creamer, no flavor at all. From semi dark to just super light, messing up my order.”

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Posted 1 month ago

“Dunkin’ Donuts in Manchester tn is so slow. Like the slowest chain restaurant I’ve ever been to. There’s no excuse for the wait times”

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Posted 1 month ago

“Apparently lights off drive through closed at 845 google should write closes soon at 8pm”

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Posted 1 month ago

Dunkin' Donuts is rated 2.1 based on 284 reviews