Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 519 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just stopped at a Dunkin’ at edgerton wi 53534. The customer service was completely unacceptable. There were 4 young ladies “working”. The one that was taking my order spoke so she was barely audible. I asked her to please speak up, to no avail. Two other workers were on their cell phones. Very poor customer service. There should at least be an adult supervisor holding these people accountable.”

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Posted 2 months ago

“Average wait time is over 10 minutes.”

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Posted 2 months ago

“I just left the 5 Gaywalk street Dunkin. I ordered 2 Bacon egg and cheese wraps the wraps are so over cooked they are like taco shells, the cheese is dark dark brown so over cooked it has no flavor and the bacon was burned. Worst breakfast ever 4/9/26 @ 6:30 am you need to either do better at training of hire better people and maybe pay them more”

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Posted 2 months ago

“After writing to Dunkin' Donuts Customer Service and NEVER (5 days has passed) heard back from them or the store off of 2720 S Dixie Hwy, Ste E, Miami, Florida 33133: Good morning, I have in the past never made complaints with Dunkin' Donuts, however, this very same location over the years with many issues that I have had, I think I tried to be reasonable and compassionate. I usually order in the early mornings before 6am and the same person that made the mistakes in the past was there, however, I believe it's intentional. I do not know why but for example, the last time I ordered 1/2 a box of donuts, I wanted to pick and choose the ones I wanted. He decided on his own picking for me, after I had mentioned that I wanted certain ones, as if he couldn't understand my english sentences and used that as an excuse. Today, I ordered from my Dunkin' Donuts mobile app, (10) munchkins, jelly and an extra large original coffee with an extra shot of espresso. I received no espresso shots and was overloaded with sugar that I couldn't drink. In addition, I didn't receive (10) munchkins, but (6). I have photos if you need to verify and confirm my statement. At first, I tried calling them at the store multiple times to inform them of today's issue. But the phone on the receipt kept ringing and ringing and ringing. Nevertheless, I was actually thinking of deleting my Dunkin' Donuts app and never doing anymore business with Dunkin' ever again. However, if this issue could be answered and corrected, I may decide to continue but never will I go back to store # 300797 again. I just continue to get targeted with mistakes from the same person. I am not asking for anything but having my order that I paid for. I just want what is duly right and begin my day with Dunkin' Donuts, not to ruin my day because of your company. I hope that you will receive this email and answer me soon. Otherwise, I will just not order from Dunkin' Donuts ever again anywhere. Respectfully, Generation X Coffee Customer”

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Posted 2 months ago

“I used to love Dunkin Donuts and really loved getting the points but now they taken points away if you don’t use them. With prices on gas and food etc I count on those points sometimes to indulge on but not anymore so goodbye Dunkin your wrong for doing this we earned these points we should get to keep them.”

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Posted 2 months ago

“On sunday March 22, 2026, My wife and I went to the Duncan on route 52 in Walden NY and received the worst customer service we have ever witnessed of all the Duncan's in the area! We ordered two iced coffees, three wake up wraps, one bagel with cream cheese and one doughnut. The bill came to a little over 20 dollars. When we arrived at the drive through window all the server gave us was the coffee and the doughnut. We asked the server where the remainder of our order was? she then took our receipt, looked at it and became angered directing her anger towards us.. the server then called the manager over. The manager then took our receipt and requested our debit card, and said she was going to give us a refund. We then asked if we were going to get the remainder of our food? At this point the manager became angered as if we did something wrong. Again she became angered and frustrated mumbling something in Spanish under her breath, her anger was directed towards both me and my wife. Stating "we didnt want the food." I then told the manager that WE DID want the food we ordered and paid for, and didn't appreciate her accusatory attitude towards us. The manager then stated in a very uncustomer oriented tone of voice that she was not accusing us of doing anything. I then advised her that we would never be visiting this Duncan location ever again. We have been customer of the local Duncan's in our area, and this WAS our first visit (and last visit) to this particular Duncan's. We love Duncan and have always been treated with respect. I'm very disappointed with the lack of customer care this particular Duncan gave us. The staff at this Duncan is a detriment to the Duncan brand.”

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Posted 2 months ago

“I visited the St. Johnsbury Dunkin on 3/15 and ordered a large refresher, however they handed me a medium. When I pointed this out the lady actually took a large cup, filled it with ice and added the medium drink into the large cup and handed it back to me. WTH is this?”

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Posted 3 months ago

“How does DD stay in business?? I hadn’t been in a DD in a long time and thought I would stop into a new one that recently opened near my home. My donut was small, dry, overpriced and barely had any glazing on it. I should have went into the King Soopers across the street. Their donuts are much better.”

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Posted 3 months ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Dunkin' Donuts 1 star review on 13th March 2026

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Posted 3 months ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 3 months ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 3 months ago

“Dunkin donuts are horrible, coffee horrible, kolochies horrible. Only Asians can make donuts and kolochies. Im white! I've tried a few donut shops not ran by Asians and they all are horrible. Shout out to Snow Flake donuts in Waxahachie! They are the best 10 stars! By far!”

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Posted 3 months ago

“Some people working at the register it’s not for them. I went to Dunkin’ Donuts on Indiantown Road that lady at the register was so rude on a point I walked out and left the coffee. I am not going back to this place.”

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Posted 3 months ago

“A small banana cloud latte was almost $7 which was okay however it did not taste like banana much. Never again!”

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Posted 3 months ago

“Went to Dunkin in Market square in downtown Pittsburgh 1 there was nothing but people in there that get high just nodding buying drugs then a girl name Renee said the manager Sam doesn’t care if they are in there so neither does she I think that place needs cleaned up I had my 4 year old with me and was afraid for our safety in that Dunkin”

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Posted 4 months ago

“Worst experience ever. Stopped at the Dunkin' Donuts on the PA Turnpike at Allentown. Waited for 10 minutes at the cash register before the woman behind the counter told us you can't order at the register you have to order at the kiosk went to the kiosk to place an order and it didn't work kept taking us in a circle. The girl behind the counter still would not take the order. Finally we left they want you to do the ordering yourself instead of the employee, but don't even give you an employee discount would never go to the Dunkin' Donuts again. The girl was rude and not willing to help.”

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Posted 4 months ago

“Dunkin in Cooksville MD. The worse. I ordered on the app. Walked in girl was on her phone . Walked to the back. Came out still on phone. No one else there. It took 10 minutes just to get a regular coffee. Will never go to this one again !”

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Posted 4 months ago

“You people are worthless won't take cash not all people use credit I don't like debt refuse my money we can't take hundreds will never buy there again”

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Posted 4 months ago

“The hot chocolate is the worst drink on the menu, it doesn’t taste like chocolate and taste like a water down yahoo. Not worth the price. They need to remove it from the menu.”

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Posted 4 months ago

“Went to dunkin donut in edinburg texas on trenton and mccoll. I got a donut with chocolate stuffing and it hardly had no chocolate stuffing in it. Not happy about it. It's expensive so it should be good donut.”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 519 reviews