Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.07

2.1 Rating 282 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.1

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The new cup lead is very bad and dangerous. I’ve been going to DD for 25 y and I’m about to switch to Starbucks because of that dangerous lead I would give you 5 stars for the coffee but 2 stars is enough for that poor quality cup lead”

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Posted 1 week ago

“When is the Coolatta Machine going to be fixed at 1441 96 west? I miss the frozen chocolate drink!”

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Posted 1 week ago

“I ordered the $6 dealing. In yhe parking lot and was trying to eat it, however the sandwich and hash brown was extremely dry. I called the store and they offered to remake. I went in and brought back what was left. One of the young lady took the bag and started to laugh. As if this is all that is left. I don't need to get extra food from dunkin. I could have come here and complain, I trying to just fix it at the store level. Her reaction was very deaming. I did not appreciate it.”

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Posted 2 weeks ago

“I have been a loyal customer since I was a child. I fondly remember the days when my father would buy a dozen doughnuts for $2.99! As I grew older and had my own children, we continued our cake doughnuts and eclairs at Dunkin. I’ll have to say that the last maybe 5 years it’s not been the same. Especially birthday rewards. Wow- you really think that having the birthday celebrant go to your shop 2-3 or 4 times in 2 days ( before and during birthday) before they earn double or triple points, is a great idea? What a joke! Other coffee shops reward me with a free coffee the day of my birthday. No purchase necessary. Bring back the great rewards you used to be able to earn!”

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Posted 2 weeks ago

“I have tried the middletown maryland and the one in Frederick maryland on buckeystown pike. I go in an order SWEET tea. I have yet to get an actual sweet tea instead of watered down plain tea. It would be nice if I got what I asked and paid for. I could go to McDonald's for better.”

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Posted 3 weeks ago

“The breakfast sandwich was literally smooshed and the loaded hashbrowns tasted like garbage. The cheese was like something you had 45 years ago that was made cheaply. Everything is way overpriced and not worth it.”

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Posted 4 weeks ago

“I had enough points for a free coffee. 3 employees in the Jackson Tn Dunkin could not figure how to convert points. They said they never were asked the question of converting points. My husband wanted raspberry filled donuts, employee gave him something totally different, she did make it right though. Do you train your employees? In my many travels I feel Dunkin Donuts has gone downhill in many areas. Now, what would you like me to do with all the points I have earned? This Dunkin was in East Jackson Tn. I do not have the receipt which they failed to give me.”

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Posted 1 month ago

“This review is just for the frozen drink called the coolatta. I ordered 2 one vanilla, chocolate, & a blueberry muffin. I got my order through drive through & it was 3 coolattas. I got a blueberry cooolatta instead of a muffin. There was a line behind me so I stupidly excepted the order and drove off. The vanilla was for me so I took a drink and it tasted like pure sugar with little or no flavor. I tasted the others and they were even worse. The strawberry one was for a friend of mine so I went to Wendy's and got her a strawberry frosty. While I was at Wendy's I asked the girl working the drive through if she could dump them for me so they wouldnt spill in my car.”

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Posted 1 month ago

“The store on Firetower , was locked amd lights out. Employee sent us to drive thru, she states they were out of doughnuts...i drove off. What is going on mid day monday that this is the deal??”

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Posted 1 month ago

“I don’t understand how the chai latte is so bad now. The first time I thought they made it wrong. Then the second time was just as bad.”

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Posted 1 month ago

“The investor or Dunkin Brands Corporate need to repaint the parking lot. Of major concern to me, and others requiring disabled parking, is the Handicap Access zone not being visible. That ZONE provides a buffer so that we can get our equipment out safely, without hitting or damaging someone else’s vehicle. I contacted Dunkin months ago and so far all I have gotten is an automated response that they will contact me. (The parking lot was faded in 2022 and the attached picture is from October 2024. As of late April 2025 the lot has not been repainted.) If you are disabled, suggest you park carefully and at your own risk! I have been in the situation where you park and get out o.k. But when you come back, an improperly parked driver, threatens you as you try to maneuver back into your car. (As in the picture.) My concern is not with those taking my order, providing my product, etc. While the customer service at the Dunkin 1537 Hudson Bridge rd. In Stockbridge, GA is not always perfect, the people work hard and the service industry is tough. This is a top management/ lack of leadership issue!”

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Posted 1 month ago

“The quality of the doughnuts is very poor Both bathrooms are locked could not wash hands Not a clean store”

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Posted 1 month ago

“I go in and the employees are speaking Indian to each other, no greeting or hello and they messed up charging me for a bag of ground coffee, they needed to void a wrong amount.”

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Posted 2 months ago

“This is our normal Dunkin and usually the service is fine enough but the guy at the drive thru today was especially rude for no reason. I realized they were out of what I was going to get and I asked him to give me a second to see what I would want instead when he snapped at me and told me to communicate better and continued to be short at the window. I try my best to be understanding because food service is hard but this was so unnecessary. He should not be working the window with that attitude.”

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Posted 3 months ago

“wouldn’t make my drink for over 10 minutes. only made mobile orders and the drive thru. left with no drink and they still took my money.”

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Posted 4 months ago

“I went to dunkin near the cvs plaza near the hudson rotary and i had a terrible experience. i wish i could say this was my first time having an unpleasant time at this particular dunkin. the manager is so awfully rude. makes some comments that i really don’t appreciate. i got to dunkin’s to start of my morning better you know? why not have a coffee and a bagel to start my day off right. but as soon as i encounter the manager which she takes over the drive thru window, her attitude just makes me regret my decision of choosing dunkin.”

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Posted 4 months ago

“i literally asked for light ice, in the beginning of the order and the end. "just to make sure, i wanted "LIGHT ICED MATCHA LATTE" emphasized the light. and they still put a bunch of ice that filled the whole up.”

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Posted 4 months ago

“Stopped at local Dunkin’ and ordered a sausage egg and cheese on sour dough. I got the sausage and cheese, no egg. Your sandwiches are not the best to begin with, then you can’t even make it correctly. Doubt I will ever stop again.”

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Posted 4 months ago

“Stale doughnuts, probably 2 days old.”

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Posted 5 months ago

“East Ridge Tn Dunkin’ Donuts. I really would’ve demanded a refund but I had somewhere I had to be. But I went through the drive through and ordered only 2 orders of the maple snackin bacon packs.. they guy at the drive through as soon as he ran my Visa card,, and grabbed th bag of food he sneezed right in the bag then handed it to me.. needless to say, I no longer felt I could eat the bacon packs because he sneezed right into the bag then handed it to me.. if I wasn’t in a hurry, hinge the reason I went through the drive through, I would’ve spoken to the mgr to dand a refund.”

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Posted 5 months ago

Dunkin' Donuts is rated 2.1 based on 282 reviews