Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.18

2.2 Rating 401 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hash browns were soggy. Eggs rubbery. Pumpkin iced coffee was delicious. Do better”

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Posted 6 days ago

“Well now they’ve done it! Dunkin Donuts no longer sell the vanilla cream with powdered sugar donuts and replaced it with a crème delight donut! Sorry that just doesn’t cut it, no comparison to vanilla cream. Bring it back please, I’ve ordered vanilla cream for many years. It’s mine and my daughters very favorite, please bring it back!!!”

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Posted 1 week ago

“Stop putting stickers on the lids of your drinks. The adhesive doesn't come off cleanly and is a serious pain to take off! It isn't even necessary to cover your drinks this way!”

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Posted 2 weeks ago

“Most of the stores seem understaffed, but when I found out that Dunkin nixed the pumpkin muffins, I was mortified! What in the world is corporate thinking???? This is as crazy as when they discontinued the German chocolate donut ( a masterpiece) ! Well, I'm dun with Dunkin!!”

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Posted 3 weeks ago

“The person told me to use my points at the next window I went and the lady told me I had to go around again. But the line was huge and the fact that when I did they didn't ask which ones I want and gave me chocolate. Also I use my points for 6 munchkins but they didn't get me it. At least the foods good.”

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Posted 1 month ago

“Quality of products , poor , major change in last 6 months.”

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Posted 1 month ago

“Food and coffee good, just have an issue with a big mouth supervisor. She yells at employees and doesn't have concerns about customers sitting in the restaurant. Otherwise all employees are wonderful!!”

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Posted 2 months ago

“Rude people can not even give you what you order won't be back.”

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Posted 3 months ago

“Some employees are friendly but most of them are rushed and rude. They make mistakes and then treat you like it’s your fault The avocado toast is not toasted it’s an expensive soggy piece of bread . and Dunkin’ Donuts do you realize the traffic jams your drive-thrus are creating because of how you put your parking lots together? From Pittsburgh to Monroeville to Greensburg to Latrobe you’re causing a major mess on main roads.”

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Posted 3 months ago

“I’m sry to say your creamer is not that creamy. The flavor I bought was Extra Extra coffee creamer. Not a real flavor listed, also I have a cream Frother & it doesn’t froth up ! Very disappointing, I believe I bought your creamer because it was on sale, but the experience wasn’t that memorable. I’d like to say I won’t buy your creamer again, but if it goes on sale again I just might, or maybe not if the memory comes back. Just want you to know I was very disappointed. I expected more from a big brand name! By the way I can’t load a picture or take a picture to show you guys my coffee experience !”

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Posted 3 months ago

“The new cup lead is very bad and dangerous. I’ve been going to DD for 25 y and I’m about to switch to Starbucks because of that dangerous lead I would give you 5 stars for the coffee but 2 stars is enough for that poor quality cup lead”

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Posted 4 months ago

“When is the Coolatta Machine going to be fixed at 1441 96 west? I miss the frozen chocolate drink!”

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Posted 4 months ago

“I ordered the $6 dealing. In yhe parking lot and was trying to eat it, however the sandwich and hash brown was extremely dry. I called the store and they offered to remake. I went in and brought back what was left. One of the young lady took the bag and started to laugh. As if this is all that is left. I don't need to get extra food from dunkin. I could have come here and complain, I trying to just fix it at the store level. Her reaction was very deaming. I did not appreciate it.”

Helpful Report

Posted 4 months ago

“I have been a loyal customer since I was a child. I fondly remember the days when my father would buy a dozen doughnuts for $2.99! As I grew older and had my own children, we continued our cake doughnuts and eclairs at Dunkin. I’ll have to say that the last maybe 5 years it’s not been the same. Especially birthday rewards. Wow- you really think that having the birthday celebrant go to your shop 2-3 or 4 times in 2 days ( before and during birthday) before they earn double or triple points, is a great idea? What a joke! Other coffee shops reward me with a free coffee the day of my birthday. No purchase necessary. Bring back the great rewards you used to be able to earn!”

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Posted 4 months ago

“I have tried the middletown maryland and the one in Frederick maryland on buckeystown pike. I go in an order SWEET tea. I have yet to get an actual sweet tea instead of watered down plain tea. It would be nice if I got what I asked and paid for. I could go to McDonald's for better.”

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Posted 4 months ago

“The breakfast sandwich was literally smooshed and the loaded hashbrowns tasted like garbage. The cheese was like something you had 45 years ago that was made cheaply. Everything is way overpriced and not worth it.”

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Posted 5 months ago

“I had enough points for a free coffee. 3 employees in the Jackson Tn Dunkin could not figure how to convert points. They said they never were asked the question of converting points. My husband wanted raspberry filled donuts, employee gave him something totally different, she did make it right though. Do you train your employees? In my many travels I feel Dunkin Donuts has gone downhill in many areas. Now, what would you like me to do with all the points I have earned? This Dunkin was in East Jackson Tn. I do not have the receipt which they failed to give me.”

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Posted 5 months ago

“This review is just for the frozen drink called the coolatta. I ordered 2 one vanilla, chocolate, & a blueberry muffin. I got my order through drive through & it was 3 coolattas. I got a blueberry cooolatta instead of a muffin. There was a line behind me so I stupidly excepted the order and drove off. The vanilla was for me so I took a drink and it tasted like pure sugar with little or no flavor. I tasted the others and they were even worse. The strawberry one was for a friend of mine so I went to Wendy's and got her a strawberry frosty. While I was at Wendy's I asked the girl working the drive through if she could dump them for me so they wouldnt spill in my car.”

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Posted 5 months ago

“The store on Firetower , was locked amd lights out. Employee sent us to drive thru, she states they were out of doughnuts...i drove off. What is going on mid day monday that this is the deal??”

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Posted 5 months ago

“I don’t understand how the chai latte is so bad now. The first time I thought they made it wrong. Then the second time was just as bad.”

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Posted 5 months ago

Dunkin' Donuts is rated 2.2 based on 401 reviews