Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.07

2.1 Rating 283 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.1

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So the new little sip on top of cap. Really stinks. Why did you change it. Not user friendly!!!!!! I just spilled some of my coffee while trying to drink some! Not a happy camper. Please bring back the good lad cover!!!!!!!”

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Posted 5 months ago

“I went to the hunt highway one and this girl at the window called Breanna was super rude”

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Posted 5 months ago

“The hashbrowns were over cooked and the price for 5 small pieces is a rip off. The eggehire bite was totally disgusting. Could not tell if it was fake egg or what. The taste was horrible.”

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Posted 6 months ago

“I went to the dunkin in medina my and a woman with brown short hair took care of me. I was in the drive through and I said “I would like a medium matcha. iced” and then she repeated it back and said “iced matcha” and i said “with cold foam”. she pauses and says “what type of coffee?” i paysed and said “i said cold foam” and she says and very shortly says “k”. i didn’t mind because she misheard me but i ordered a grilled cheese and avocado toast and all she said was ok. i then waited for her to ask if there is anything else as any other customer service place does. as i do at my job. she didn’t so i said it was good. i get to the window and she opens it and stares at me till i give my payment and says nothing which was very rude. i give it to her and she hands it to me and says nothing. she then hands me a coffee with cold foam and i said “i’m sorry i ordered a matcha” and she gives me a dirty look and sighs and dumps it out and walks to reuse the same cup. my matcha is chunky. she then refused to give me the food and someone else had to do it. i am very displeased. i do not want anything, i just wish that new employees were taught how to hear and how to make drinks when they work at a coffee place. and maybe don’t hire someone who’s antisocial and has no respect or manners?”

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Posted 7 months ago

“It seems that prices have gone up tremendous and the beverages are terrible. It is rare that anything I order tastes good or was prepared correctly. I’m a good customer and spend a lot of money at Dunkin. I also feel the coffee has gotten weak.”

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Posted 7 months ago

“The other day, there was an option to order the Halloween bucket through mobile ordering. It wasn't there today, so I assumed they were out (this was the case at all 8 dunkins near me). I ordered the munchkins, went to go pick up my order and saw the buckets. I asked the lady what happened to the option on mobile ordering g and she said she didn't know. I asked for my munchkins to be in a bucket, and she said since I already placed my order, I had to pay an extra 5 bucks for the bucket! I said really? She said yes, the option has to be picked, and I said it wasn't there. What a way to connect people out of an extra 5 bucks! Just wait to get there to order! Oh, and when you pick assorted and they have 6 options, they only give you 3 flavors. 🤔🙄😆”

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Posted 7 months ago

“I have a DD stainless steel cup purchased in house. The lid broke and customer support hasn't replied to my email and when I called I got a robot response saying they could not take my call at that time. It's 11:20 CST. WTH? The app is no help and there doesn't seem to be a website dedicated to the swag they sell. Not cool Dunkin.”

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Posted 8 months ago

“The turkey and cheese product of dunkin is a scam... they will charge extra for cheese as this ia not included in the sandwich...”

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Posted 1 year ago

Dunkin' Donuts is rated 2.1 based on 283 reviews