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Dunkin' Donuts Reviews

2.2 Rating 470 Reviews
25 %
of reviewers recommend Dunkin' Donuts
2.2
Based on 470 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026
Ms Yusof
Dunkin' Donuts 1 star review on 26th June 2025
Serenity Shankles
Dunkin' Donuts 1 star review on 26th June 2025
Serenity Shankles
Dunkin' Donuts 3 star review on 1st May 2025
John Messner
Dunkin' Donuts 2 star review on 30th April 2025
Bob
Dunkin' Donuts 3 star review on 22nd April 2025
Petal
Dunkin' Donuts 1 star review on 19th April 2025
Kevin Qualters
11
Anonymous
Anonymous  // 01/01/2019
It seems that prices have gone up tremendous and the beverages are terrible. It is rare that anything I order tastes good or was prepared correctly. I’m a good customer and spend a lot of money at Dunkin. I also feel the coffee has gotten weak.
Helpful Report
Posted 1 year ago
The other day, there was an option to order the Halloween bucket through mobile ordering. It wasn't there today, so I assumed they were out (this was the case at all 8 dunkins near me). I ordered the munchkins, went to go pick up my order and saw the buckets. I asked the lady what happened to the option on mobile ordering g and she said she didn't know. I asked for my munchkins to be in a bucket, and she said since I already placed my order, I had to pay an extra 5 bucks for the bucket! I said really? She said yes, the option has to be picked, and I said it wasn't there. What a way to connect people out of an extra 5 bucks! Just wait to get there to order! Oh, and when you pick assorted and they have 6 options, they only give you 3 flavors. šŸ¤”šŸ™„šŸ˜†
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Posted 1 year ago
I have a DD stainless steel cup purchased in house. The lid broke and customer support hasn't replied to my email and when I called I got a robot response saying they could not take my call at that time. It's 11:20 CST. WTH? The app is no help and there doesn't seem to be a website dedicated to the swag they sell. Not cool Dunkin.
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Posted 1 year ago
The turkey and cheese product of dunkin is a scam... they will charge extra for cheese as this ia not included in the sandwich...
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Posted 2 years ago
Dunkin' Donuts is rated 2.2 based on 470 reviews