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Dunkin' Donuts Reviews

2.2 Rating 337 Reviews
24 %
of reviewers recommend Dunkin' Donuts
2.2
Based on 337 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Customer Service
2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025
Serenity Shankles
Dunkin' Donuts 1 star review on 26th June 2025
Serenity Shankles
Dunkin' Donuts 3 star review on 1st May 2025
John Messner
Dunkin' Donuts 2 star review on 30th April 2025
Bob
Dunkin' Donuts 3 star review on 22nd April 2025
Petal
Dunkin' Donuts 1 star review on 19th April 2025
Kevin Qualters
Dunkin' Donuts 1 star review on 13th November 2024
Ashley Fuentes
10
Anonymous
Anonymous  // 01/01/2019
Need to cover the doughnuts with something flies were in the showcase and there was some doughnuts on top of the showcase and flies kept landing on them
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Posted 2 weeks ago
Everything is great, staff is friendly , but the owners have a hard time fixing the AC . The Jensen Beach store operates without a proper AC for over a year , remember we are in Florida. It was brought up numerous times to the owner and regional director’s attention and we keep hearing “a few more months”. Staff operates in an uncomfortable environment as well.
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Posted 1 month ago
I could not hate the new lids for large cappuccinos more. When I drink cappuccino I want to taste IT not plastic. In addition, a few drops of cappuccino always accumulate on the outside of the lid so now all my clothing have coffee stains on them.
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Posted 3 months ago
The workers there are very friendly and I didn’t have to wait more than 5 minutes to receive my order. They have such a wide variety of food that hits my taste buds whenever eaten. They also offer better and more food rewards to customers. Area is bright and mostly clean but although I would recommend checking out on their restrooms.
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Posted 3 months ago
the morning workers did absolutely amazing and made my day this morning.
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Posted 4 months ago
My experience varies store to store but overall mixing the good with bad I would give 4 stars. The take home bagged coffee is what I prefer. The sad parts about DD is that they no longer make donuts at the store and the product quality is poor compared to back in the 80’s. I also have a hard time getting anyone to listen to me when I tell them ‘just cream’ (no sugar). Andthis is something I get at almost every location-except the Homewood Illinois location- the woman I’ve seen there the most totally gets it! She’s great!
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Posted 6 years ago
Dunkin' Donuts is rated 2.2 based on 337 reviews