Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 427 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service very unpleasant, I have been going to DD for a long time but unfortunately today was the first time I had an awful experience. The location on 5615S Harlem Ave Chicago, I was there just 15 minutes ago on 09/06/2025”

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Posted 3 months ago

“Today (9/5/2025) I bought 6 Boston cream. When I got home I found them to be very stale. I took them back to the store. The clerk took my word that they were stale and threw them away. He then got me 6 new ones. I checked them at the counter and they were just as bad. I asked for a refund and they gave it to me. My question is, since I use the auto reload how can I get my money out of the app? When you used to have bakers on site making fresh in the store your donuts were great. Since you started shipping them in they are hit or miss for freshness. Quite a disappointment.”

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Posted 3 months ago

“First of all, there is no place to lodge complaints on your website. Do you not care the learn about poor service? I go to the dunkin on 158 and 146 in Altamont NY every day for a coffee. Lately, there has been nobody working the drivethru. One morning, the place wasn't even open. I pre-order with the app. Still I wait at the drive thru. This morning, I actually had to get out of my car and go into the store where the woman with the headset on was rude and complained about working there. The person behind me was so frustrated that he rode up on the curb to get around me while I was at the window waiting for someone, I thought he was going to hit me. This has gotten worse over the last few weeks. I can go elsewhere but I choose to go there. If you don't want my business... FINE! You're not the only place who sells coffee. Thanks for the douchbaggery Gene”

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Posted 3 months ago

“My wife and I just stopped at dunkin (395 monroe tpke ct ) and had the following concerns. place was dirty, selection of donuts were limited, regular coffee was old bitter ( mine was decaf and was good ). Had to use bathroom and there was no toilet tissue had to use my hankie. We are rewards members and are frequent customers. This visit was at 2:00pm not crowded and FIVE employees were mulling around. VERY DISSATISFIED”

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Posted 3 months ago

“The price of tea ( also just about everything) went up again after just going up three months ago, after going up six months ago after going up consistently every three to five months…Comon what the hell is going on??”

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Posted 3 months ago

“The person at the counter had plastic gloves on but took my money and gave me change then used the same gloves to put my donut in a bag. Money is dirty enough but he could have emptied the trash and cleaned toilets with the same gloves.”

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Posted 3 months ago

“Location: 5821 Wooster Pike, Medina, OH on 8/24/25 we ordered one breakfast sandwich and it was totally cold, we also ordered one avocado toast and the bread was "Not Toasted" and the guacamole tasted so sour and slightly brown and the amount spread on the bread wasn't even as thick as a piece of paper. There was only one other person in the restaurant so it wasn't due to busyness. I would never go back to any DD location cause this is the second location that was terrible .”

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Posted 3 months ago

“These guys suck now days. The last 3 times I have went there they were out of most munchkins,had a very select few. Went there yesterday and tried to get in,was told by 2 employees sitting outside that lobby was closed that I had to go thru drive thru. Got back into the car went to drive thru only to be told that most of the donuts I wanted they didn’t have. From now on I will be driving across town to Krispy Kreme donuts.”

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Posted 3 months ago

“SERIOUSLY!!!! Beside the sandwiches the 2 men making the Sandwich never changed gloves while constantly pulling their pants up and when the manager gave them (what I presume) was their paycheck. Disgusting. I’m just hoping toasting the sandwiches killed some of the gems🤢My 2nd sandwich which was my husband was as equally horrible!”

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Posted 3 months ago

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Posted 3 months ago

“Just tried to eat the hockey puck called Everything Bagel. Could not do it. Did not get glazed because of course they were out. So I tried a few donut holes. Big mistake. Never again Dunkin.”

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Posted 3 months ago

“Because I saw inside store mouse eating the donut be careful guys”

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Posted 3 months ago

“Rewards program took my points worth $12.00 for not using card in 6 months. I usually pay cash about $10.00 per week when they cancelled my points. I have not been back to Dunkin donuts on five months They lost $200.00 and a former customer GOOD JOB 👍 Don't buy any more from them”

Helpful Report

Posted 3 months ago

“Location opens when workers feel like it, 2 workers inside yet put signs up saying lobby closed. Never known a business that almost seems closed more than open.”

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Posted 4 months ago

“15793 Livingston Rd Accokeek, MD 20607 I have been a daily regular for 3+ years. I order the exact same thing every day. Most days my order is correct, which is why I still come here. But once or twice every couple of weeks the completely botch it. Now, my issue isn't that the order is wrong sometimes. My issue is that they refuse to remake it. In all honesty, you should know the second my coffee comes out dark that it's not right. Again, I come every day. By now, you know a dark coffee is 100% not what I want. But instead of taking initiative, you give ME a hard time when I come in like you're not the one thats wrong. Thats literally the same as watching someone burn hashbrowns but still letting them sell those hashbrowns to a guest. Then when the guest complains, you make them buy new hashbrowns. Dunkin, if you care about your brand, then hire people who also care about your brand. There's only 2 employees at this location that clearly care. The rest only care about the paycheck and it's obvious.”

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Posted 4 months ago

“Ordered a breakfast sandwich, bagel was so tough, could hardly chew it. I asked for some water because coffee was to hot, they wanted to charge me. They flat out had no customer service. I will not be back.”

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Posted 4 months ago

“My food was all smashed after I saw the guy making it hot one of the girls backs. Definitely not a good idea to throw a customers food at their employees right in front of the customer. Also lots of profanity I can always hear when I come through along with snarky comments made to the younger kids working there. I just always have a different experience every time I come through this dunkin and unfortunately a lot of them are bad. Do better waunakee!”

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Posted 4 months ago

“DD in Wheaton off Naperville Rd stole my money. I ordered donuts and never received them because of a delivery issue. They said only customer service can refund me! Customer service said the store can only refund me! It has been 11 days and still no refund! DD makes it so easy to order, but impossible to get refunded. Don’t go to this location!”

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Posted 4 months ago

“My husband and I are DONE with Dunkin Donuts. Their coffee used to be good BUT SURE ISN'T NOW!!! Won't be going there anymore.”

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Posted 4 months ago

“Worst muffin ever, and even wors service”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 427 reviews