Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.15

2.2 Rating 470 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“(Beware) I got food poisoning from the wicked munchkins donuts at Lousiville Ohio store. I have tried to call many times! The store phone rings twice and goes a non voicemail!”

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Posted 4 months ago

“I went in today to dunkin on Phelan and Daniela the lady that took my order simply didnt know what she was doing and couldnt understand anything i was saying. She looked lost the whole time, i ordered 2 ham and swiss croissants and she proceeded to ask me if i wanted a bacon egg and chesse biscut and i even pointed at the screen since she looked completely lost and once the manager helped her locate it and ring me up she gave me 2 bacon and jelly croissants and they look extremly burnt and stiff when she gave them to me cold like basically straight of the freezer .”

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Posted 4 months ago

“The staff yelled at me because I wanted to use a table for a meeting, it had old spilled coffee on it. Thay said, "we don't do that!"”

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Posted 4 months ago

“I cannot believe this I’ve been a loyal customer for over 10 years… And built up many points that now is taken away from me without any hesitation from Dunkin’ Donuts so much for the loyalty. I waited on hold for over an hour to talk to somebody about this because of their new policy. I’m not faulty the new policy. It’s just the fact that I built all of these points up and now they’re not accepting or extending the expiration date. I’m not talking about one or 200 points. I’m talking about 29,000 points. Shame on me for letting this happen to me Duncan. I’m disappointed And I will be moving my business elsewhere. Thank you for screwing me.”

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Posted 4 months ago

“I ordered ice cappuccino with caramel. I asked multiple times if that’s same order all employees were agreed that it’s right order however I received milk with ice only. Very disappointing.I am trying to upload pic but it’s not going through.”

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Posted 4 months ago

“Dunkin donuts think they are slick by raising the bonus points for each and every thing on their menu so you have to spend more money to get free stuff THEY SUCK a free coffee would be 500 points now it 600 like who the hell are they cheating their customers unbelievable”

Helpful Report

Posted 4 months ago

“Lake pleasant and Happy Valley. Donuts sucked, no monster energy drinks, no fountain sodas, unfriendly workers, no receipt offered or given. This area needs a good donut shop!”

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Posted 4 months ago

“The location on Spring Lake NC, very difficult just to get in and out, small parking all crunch in a little space, lo g wait times, lobby hrs sign said 5am, but they dont open till 10am, crazzy, only two people working with the amount of people that stop by just to find out they would leave with nothing for the long waits. 7 Brew or Starbucks are 100% faster”

Helpful Report

Posted 4 months ago

“Too bad you can’t give them negative stars!!!! Dunkin has become the absolute worst place to go to. Called customer service this morning about their mobile app not working to place a mobile order ahead of time to get 100 bonus points and they just quit talking when I explained the problem. I have been a very loyal dunking customer but I guess now I will be a former customer because they have the WORST customer service!!!!!”

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Posted 4 months ago

“Tried to purchase a dozen donuts. After paying for them was told could not get 6 jelly donuts. They had 10 of them but was told we had to get something different, could only get 3 jelly donuts. So others could get them so they would not run out.”

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Posted 4 months ago

“U R The Worst...U Raised The Points For HOT Coffee...U Raised The Points For A Donut...Coffee small now over 3 bucks...1971 been going to DD...Unfortunately No Longer A CUSTOMER...Never ever have an offer for just a Coffee..always meal plan...crooks...Shame on u CEO Dunkin...”

Helpful Report

Posted 4 months ago

“Customer service is horrible I Facebooked my issue,emailed and called got hung up on and no response!!! Just horrible!! My food was burnt and coffee horrible!! I use to go Every morning faithfully!!! No respect for dedicated customers!”

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Posted 4 months ago

“The only reason I went to Dunkin is now gone. Chocolate creme filled powdered donuts are now discontinued. I have eaten this donut for at least 40 years. I want it back but like everything else in this world, it doesn't matter what I want. Maybe if enough people complain they will bring it back. We can only try.”

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Posted 5 months ago

“Fort Drum Florida used to be a place families could go to on their way to Disney World and expect a great snack or meal while stopping in the bathroom. Well, all the shops were closed except Dunkin Donuts and Wendy’s at 10:00PM. When we tried using the automated robot to order our food, all eight were either out of service or not working. The ninth one in front of the counter also wasn’t working. The staff were not behind the counter, all of them just left because technology wasn’t working and everyone was hangry, angry while the staff took its time in the back. Meanwhile, there was a line with at least 30 people. Technology is literally replacing people and are just as broken as the underpaid staff serving the donuts. But the shelves were filled with people wanting donuts. And the kids wanting donuts on the way to Disney? Didn’t get any. My son, 10, left without a donut, as did the family in front of me, and the one behind me. What a joke. They just lost a customer forever. Bye Dunkin, you Sunkin.”

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Posted 5 months ago

“Your "hashbrowns" are not hashbrowns. They don't even qualify for home fries. Chucks of fried potatoes are not hashbrowns. Very unappetizing and disappointing I hope that anyone who sees this review bewares of the not hashbrowns hashbrowns and does not get them. I certainly won't again”

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Posted 5 months ago

“Dunkin’ Donuts in Woodstown NJ .. the manager once told me if I have an issue to take it to him rather than write a review.. so I did and he banned me from the store.. because a mutual customer told me about two girls in the morning that do stuff to the food if they don’t like you.. if you make any kind of remarks about they’re mistakes .. because they’re perfect so if you spend your money you should deal with the way they want to make your food or drinks..don’t tell them they didn’t wrong oh my god ! The two girls in the morning especially Mia and heather..and now Alex the manager banned me cause I sent him a pic of food and told him about it..and the owner will not answer his call..”

Helpful Report

Posted 5 months ago

“Wish there was a ZERO stars choice! Visited DD on Hagen Rd in Boynton Beach. ONE employee in the entire store! He was pleasant, took my order for a BOX OF JOE. I specifically requested REGULAR and confirmed it was REGULAR NOT DECAF twice while order was being filled. Got to my destination and guests noted the tiny label affixed to the box read "DECAF." The box was a waste. I have been trying to reach DD Customer Service since (4 days ago) -- no way to reach ANYONE. Have waited 4 times at up to 30+ mins of listening to a recording stating "calls are extremely heavy." I chose the "call-back" feature 3 times -- absolutely no callback. I've even tried to reach their parent company, Inspire Brands, to no avail. Must listen to a sales pitch from Medical Alert company before being transferred to a number that is NOT related to DD! Now I see why there is complaint after complaint online. No more DD for me!”

Helpful Report

Posted 5 months ago

“We have gone to a Dunkin in Horseheads NY in the Grand Central Plaza and for about a month the service has been absolutely terrible, this passed Sunday was the top, my wife ordered a Sausage and white cheddar croissant sandwich and they seem to always put the egg on which is a waste and then my wife found the paper from the cheese still on the cheese and then my wake up wrap wasn’t even cooked. Then for several mouths they don’t even have napkins”

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Posted 5 months ago

“Rude Trainor & manager. Ordered a light & sweet coffee. Trainor told the trainee I didn't know how to order coffee when he asked what it was. Been ordering it that way for 30 years. After a second sparky comment, I suggested she was being rude, so her manager yelled, "OK, everybody get your donuts & get out". Wow ... great customer service. I won't be back.”

Helpful Report

Posted 5 months ago

“I am writing in hopes that you PLEASE make awareness to your crappy training. I visit several dunkins within my area weekly, 02747. Weather it be in dartmouth westport mansfield franklin MA, no one knows how to make a caramel swirl, except the people of my generation in the a.m. Any other timif the day They pump handle and nothing comes out but they PUMPED IT 3 TIMES!!! HELLO YA SEE ANY CARAMEL IN THE CUP??? Nope just paid for a regular cup of coffee. Tired of giving just about $4.00 for something i didn’t order. Too busy leaning against drive thru looking at phone or complaining about what is going on in life or just plain ol jokin laughin it up. I believe i am done with DD and will just be making coffee at home and calling it my own brew.”

Helpful Report

Posted 5 months ago

Dunkin' Donuts is rated 2.2 based on 470 reviews