Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 519 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If i could give them 0 stars i would. They use to be my favorite when they made fresh. But their coffee is real good.”

Helpful Report

Posted 4 months ago

“We went to Dunkin Store 302055 there in Temple Terrace, Fl 33617 and their staff were unfriendly and rude. This store don’t even treat customers properly. We have a scenario that one of the donuts seems very oily which is not good to be served so I asked them if they can replaced it to another one but they refused to do and they were unfriendly and seems to me that they were not trained well specially their cashier Kimberly.”

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Posted 4 months ago

“Anyone buying bagels. They are always hard, cant even chew them. They have a taste of cardboard. I dont need brokem teeth. Quality has dropped so much in the past couple of years. Their bagels and donuts used to be so fresh and tasted amaxing Donuts are usually hard and both are after shrinking. Coffees are also shrinking. U buy a extra large coffee. U would be lucky if its a medium what they are doing to the cups, look at the bottom hot chocolate. They cant even fill the cups. There you are lucky to get a small. Bad practices. Corporate making a bigger buck and hurt the consumers.”

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Posted 4 months ago

“Workers don’t even know what they’re doing.i asked for a strawberry refresher with LEMONADE and I got a strawberry daydream refresher with milk. What happened to the customer is always right ?”

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Posted 4 months ago

“Bismillah assalamualaikum, very bad and very rude service from Farhad at Dunkin' Donut Medina airport, I was standing for quite sometimes and I am the only one customer, when I wanted to place my order, he just show his hand and continue using his hp..when confronted him he argued with me and ask for my name...what right do he have to ask for my name? As I am the only customer and he said he'alone which is not my problem...he comes out from counter towards me aggressively as he's not happy when I said I want to complain..Please do something about this as it really spoilt the image of Madinah Airport and Dunkin' Donut. Incident occur at 7am ( 19 January 26) This is the guy in the photo”

Helpful Report

Posted 4 months ago

“The counter clerks were indifferent and seemed to be agitated to be pulled away from their phones. There messed up my order in several ways (all I ordered was a tea and two donuts). The donuts were $3.50 each! Dunkin Corp told me that they have no control over prices charged! Really? Well here's what I am in charge of. I will never patronize a Dunkin again. They can keep there lousy staff and golden donuts covered in 5 carat diamonds. Our local market sells better donuts for $0.89 each. Good bye forever.”

Helpful Report

Posted 5 months ago

“Let me start off saying I absolutely love Dunkin Donuts… I sent at least 100 dollars a week there. I like to get my children breakfast before school there while I get my coffee however. I had a very bad experience this morning with a young man that was working the drive through… I ordered food, drinks and a donut. The young man handed over my order with speaking which was rude but whatever. I checked my bag to see if I had everything I was missing my son donut. I said excuse me Sir. I don’t have my son donut. And he said I gave it to you. I said Sir I don’t have to lie about a donut, keep in mind it’s a line behind me. He tells me I know I gave you the donut when you 1st pulled up. I was in shock that an employee would argue with a faithful customer over a donut. I said Sir I don’t have my donut that I paid for. The young lady came behind him and gave him the donut that he thought he had given me. He just took the donut from her and handed me my son donut. I just drove off thinking to myself how could he be working with customers with that attitude. He didn’t even apologize. I’m disappointed at this location hopefully management take the time out to retrain the staff on customer service skills.”

Helpful Report

Posted 5 months ago

“Bad customer service. They shut down the bathroom. We purchased 2 drinks and 2 donuts and they won’t even allow us to use the restroom. I had to find another restaurant near by to use the restroom. They are rude Hispanic guy working there. The matcha green tea was horrible not even sweet. Their donuts were dry. Not worth it. This is the Donkin Donut in La Sierra, Riverside Ca.”

Helpful Report

Posted 5 months ago

“First and foremost the coffee is expensive and at times I asked for cream and sugar and when I go to work , my coffee has a hint of cream and coffee is too dark. The donuts are usually hard and not good like it used to be. The donuts lack fillings. The hash browns are awful. Prices needs to better and quality of food as well. I have sent pictures to Duncan Donuts Complaint and things are still the same.”

Helpful Report

Posted 5 months ago

“Verschrikkelijk klantenserv’s,”

Helpful Report

Posted 5 months ago

“Good donuts but never have donuts for sale don't know why but for beanie donut shop you would figure they would have donuts in stock”

Helpful Report

Posted 5 months ago

“Good donuts but never have donuts for sale don't know why but for beanie donut shop you would figure they would have donuts in stock”

Helpful Report

Posted 5 months ago

“I arrived at 8:30 pm to get donuts and the shelves was empty I asked a worker and she advised they were out of donuts however they aren’t supposed to close until 9 pm. Very disappointed”

Helpful Report

Posted 5 months ago

“$8 for doughnuts and a cappuccino, none of which I wanted to eat. The glazed doughnuts were heavy and perhaps undercooked. The cappuccino had almost no foam and poor flavor. I threw out the cappuccino and the second doughnut.”

Helpful Report

Posted 5 months ago

“I was charged twice for the same purchase from store #352520. I went in person, showed her my charge statement showing both charges. I also showed her an email. She said she would have to look at the cameras (Not sure what that meant) She said she was too busy and would call me back the next day. That's not good service, there was no one waiting in the store, She was not helpful and to me she thought I was trying to rip her off. This was for 25 Jelly donuts that were purchase on Dec. 21 for $10.99 and billed to my Visa on Dec 22nd. I tried to call customer service and held on for 30 minutes until the call was disconnected.”

Helpful Report

Posted 5 months ago

“The coffee quality has decreased so much. Last six months I have gone to 5 different dunkins just to get a better coffee. Every store has decreased significantly the amount of coffee in their coffee. Now the cups are just hot milk with no flavor. On top of that, this site is not allowing to upload any photos 🙄”

Helpful Report

Posted 5 months ago

“I ordered a coffee and snackn bacon it took 5 minutes to get the coffee and there was nobody in the store because the employees were talking about personal things and did not want to make the coffee. The bacon arrived and it was not cooked all the way so I took it back and asked her to cook it a little bit more when I got the second round of bacon it was completely burnt she even had the fan the kitchen area because she had burned it so bad and still gave it to me. This was the location at Southwest 89th Street in Oklahoma City”

Helpful Report

Posted 5 months ago

“First time at this dunkin donuts was on my way home to Hamilton and my sugar was down so I stopped for a quick ham & cheese croissant & hot chocolate - while I waited for my food I had to use bathroom - the girl said women's room is locked because the manager takes the key home with her?? WHAT!! so they said I could use the men's room - well I walked in the mens room and the toilet was filled toilet paper and laying on top of paper a Big DUNK & it smelled terrible - so I walked out & told the all the staff standing around & no one moved they all just looked at me & did nothing - so I felt like no one had checked the bathroom in while and they didn't really care - next the hot chocolate was ok but my sandwich was burnt - safe to say I will never ever stop there again - first & last visit!!”

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Posted 5 months ago

“No one answers at Dunkin Donuts customer service. just elevator music. total waste of time.”

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Posted 6 months ago

“I purchased 2 croissant’s breakfast sandwiches at Hoffman estates IL. I asked for 2 grape jelly’s the cashier said he would’ve to charge me extra for the grape jelly packets. Which is crazy work I will never go back there, the fact that Dunkin’ Donuts couldn’t give me 2 complementary grape jelly packets for my sandwiches is crazy. Work on your customers service”

Helpful Report

Posted 6 months ago

Dunkin' Donuts is rated 2.2 based on 519 reviews