I am writing in hopes that you PLEASE make awareness to your crappy training. I visit several dunkins within my area weekly, 02747. Weather it be in dartmouth westport mansfield franklin MA, no one knows how to make a caramel swirl, except the people of my generation in the a.m. Any other timif the day They pump handle and nothing comes out but they PUMPED IT 3 TIMES!!! HELLO YA SEE ANY CARAMEL IN THE CUP??? Nope just paid for a regular cup of coffee. Tired of giving just about $4.00 for something i didn’t order. Too busy leaning against drive thru looking at phone or complaining about what is going on in life or just plain ol jokin laughin it up. I believe i am done with DD and will just be making coffee at home and calling it my own brew.