Wish there was a ZERO stars choice! Visited DD on Hagen Rd in Boynton Beach. ONE employee in the entire store! He was pleasant, took my order for a BOX OF JOE. I specifically requested REGULAR and confirmed it was REGULAR NOT DECAF twice while order was being filled. Got to my destination and guests noted the tiny label affixed to the box read "DECAF." The box was a waste. I have been trying to reach DD Customer Service since (4 days ago) -- no way to reach ANYONE. Have waited 4 times at up to 30+ mins of listening to a recording stating "calls are extremely heavy." I chose the "call-back" feature 3 times -- absolutely no callback. I've even tried to reach their parent company, Inspire Brands, to no avail. Must listen to a sales pitch from Medical Alert company before being transferred to a number that is NOT related to DD! Now I see why there is complaint after complaint online. No more DD for me!