Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 284 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.1

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dunkins needs more help the waits are way way too long.”

Helpful Report

Posted 2 months ago

“It is very disrespectful that Dunkin' Donuts created a six dollar breakfast meal deal that only offers pork sausages, as everyone does not eat, pork and pork, has a lot of health risks , how can you not offer the turkey sauces with this meal deal, no consideration whatsoever!”

Helpful Report

Posted 2 months ago

“Duncan Donuts has changed a lot through the years. The prices is too high especially the coffee. Coffee should not be this expensive especially when receive a 3/4 full cup. The donuts aren’t usually hard by the early afternoon. They barely put filling in it. It’s not just one Duncan Donut place , it’s everywhere and even out of state. Duncan even have taken out donuts like Lemon Donuts. They can never compare to Krispy Kreme. Thats why I no longer shop at Duncan . I go to Wawa for my coffee now because it’s way cheaper than Duncan and Krispy Kreme for for donuts. Duncan Donuts need to get it together. The reviews shows it.”

Helpful Report

Posted 2 months ago

“This employee she's a new face and she was very nice and polite we need more employees like you”

Helpful Report

Posted 2 months ago

“I went into the store at 1566 E Main to buy a box of tea which I very much enjoy. Stood at the counter for 5 minutes. 3 staff members saw me standing there, but did not both to help me. Disgusting worthless customer service”

Helpful Report

Posted 2 months ago

“I need to commend the employees, especially Ariel, and the staff for the first time in our Dunkin Donuts store, located at 22722 State Rd 54 in Lutz, FL in more than a year. I am giving a great excellent review because I was so impressed by their professionalism, organization, attitude, supervision and prompt service which I experienced yesterday, March 22, 2025. The new team of employees are the best!!! That store, under the old supervision was the worse and they were failing the store in every was imaginable. They never had anything in stock, especially ice cream, and they had terrible attitudes and just did not care. This store made a complete turn around and I was so happy to go in there yesterday and feel great for the first time in a very long time. I know they will now succeed with the great staff that they have hired. They all made an excellent on me and I congratulated all of them before I left, especially Ariel who is an asset to your company. Thank you all for finally making the store the 'Best' one ever!!! From your good customer, Judy Romano in Land O' Lakes, FL.”

Helpful Report

Posted 2 months ago

“Have purchased DD extra extra creamer for years. Cost was 2.67 now 4.89! No way would it increase in cost that much. It’s Total corporate GREED!! I’m leaving it and changed brands. Bye DD”

Helpful Report

Posted 2 months ago

“EXTREMELY SLOW PEOPLE WORK THEIR”

Helpful Report

Posted 2 months ago

“I go in and the employees are speaking Indian to each other, no greeting or hello and they messed up charging me for a bag of ground coffee, they needed to void a wrong amount.”

Helpful Report

Posted 2 months ago

“I get munchkins donuts which is good and it was located in gas station I go there about 2 Times ( I guess ). So Great Bake!”

Helpful Report

Posted 2 months ago

“Worse service I have ever had! Attempted to order a decaf iced coffee. He told me I could use the Nouria self serve or he could make it. I declined. I then ordered a turkay sausage and cheese breakfast wrap. He said they don’t have turkey sausage. Said regular sausage is fine. Shopped in the store and when I came back for the order he said we don’t have decaf iced coffee. Questioned that but said fine . Just give me the wrap. Said he didn’t make it. WTH! Will never go back there again😡. DD on tower lane in Goffstown is the best”

Helpful Report

Posted 2 months ago

“I no longer patronize DD due the App. I've been a loyal customer for over 10 years, no longer. Can't convert my points since DD updated the app. My remedy is McDonalds for breakfast.”

Helpful Report

Posted 3 months ago

“Tried the new arrivals, the Very tasty kunafa flavors.. Moreover Quite well serviced by Miss Isha of Abudhabi branch Cornische 933. Thank you for your excellent service and polite behavior.”

Helpful Report

Posted 3 months ago

“This is our normal Dunkin and usually the service is fine enough but the guy at the drive thru today was especially rude for no reason. I realized they were out of what I was going to get and I asked him to give me a second to see what I would want instead when he snapped at me and told me to communicate better and continued to be short at the window. I try my best to be understanding because food service is hard but this was so unnecessary. He should not be working the window with that attitude.”

Helpful Report

Posted 3 months ago

“The girl in the Front desk 3/14 10am was so RUDE! She has the bad attitude, NOT ACCOMMODATING, MAKING CUSTOMER FEEL DISGUSTED.”

Helpful Report

Posted 3 months ago

“Donuts were ice cold and not dipped with enough glaze just dipped the top Nastiest donut I ever had”

Helpful Report

Posted 3 months ago

“Terrible service. You wait over 10 minutes and they become rude when you ask where your coffee is. Today I waited 11 minutes while they served the drive through. There were 4 girls working and not one was making coffee. I’d like to note that there was NOBODY in the store placing orders. Awful attitudes.”

Helpful Report

Posted 3 months ago

“Love Dunkin”

Helpful Report

Posted 3 months ago

“We went to the Juan Tabo location in Albuquerque. The gentleman behind the counter was rude. We talked to him and he didn’t answer us. When he gave us the receipt he actually threw it at us never will we go there again”

Helpful Report

Posted 3 months ago

“Watched my order sit on the counter and get cold before they called my name and put it out on the mobile order shelf.😤”

Helpful Report

Posted 3 months ago

Dunkin' Donuts is rated 2.1 based on 284 reviews