Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 284 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.1

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

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“Very polite and helpful staff. Will definitely return”

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Posted 4 months ago

“Doors locked, no one responding inside. No sign on door.”

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Posted 4 months ago

“20 min in line just 4 cars ! WOW !”

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Posted 4 months ago

“This location is my regular stop when I go to Dunkin. The staff is very friendly and always succeeds with my order. This morning I went in, and I had a bad experience at another location. The assistant manager quickly made me a new drink, so I had to finally leave my positive review of this location.”

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Posted 4 months ago

“Did online order, didn't have product, my card was charged, no refund at store level, called corporate for refund to be told owner would have to contact me for refund. Make it make sense. A customer was charged, didn't receive product or service, but has to wait 2 days for refund?? Horrible customer service. Starbucks here i come.”

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Posted 4 months ago

“Not as advertised I got the dunkings box this morning from the location in Kyle Tx, not even close to how good it’s advertised on tv the hash browns were burnt tasted like smoke, and my breakfast sandwich was all over the place sloppy, the egg is like a wet sponge I couldn’t eat it what a waste of of money, and the donuts are not fresh at all smh , I would not eat here even again.”

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Posted 4 months ago

“576 Grand Avenue. Ewing/ Best customer service ever and very friendly staff! Was traveling and got a bad coffee - this Dunkin replaced it with excellence. Thank you!”

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Posted 4 months ago

“I love it, they always got my back!”

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Posted 4 months ago

“The DD store on route 23 in Oneonta at Mirabito's is the best one in town. The service is way better than any of the other Dunkin Donuts. So, I will always go here even though it is a bit further for me!”

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Posted 4 months ago

“Dunkin in Mount Kisco on E Main Street is fantastic Super nice staff esp Elida and Carlos. Fast service. I highly recommend this store Much better than any other place near me by far. And big store, can sit at window counter and relax”

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Posted 4 months ago

“When I normally come to Dunkin my coffee is always good, but was very disappointed this time around and I wish I would’ve grabbed the name of that girl who did my frozen Coffee but it was a mobile order and I was in a hurry. I ordered a caramel frozen coffee. But what I got instead was a cup of cold and bland coffee. she did not use enough ice nor was is mixed well. I live less than five minutes away and by the time I got home all the ice was melted and had to remake the coffee in my own blender. And if I had to make my coffee at home there was no need to spend my money. So to the black girl with the short braids or dreads and glasses do better.”

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Posted 4 months ago

“I came in today and ordered a coffee it wasn't what I expected so I order a refresher drink with a different girl and she showed me all the different flavors and customized my drink to my liking. And everyone who was there today was super nice and helpful and kept great conversation thank you so much for all your help and a great experience The girl who made my drink was Genesis I didn't get everyone elses”

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Posted 4 months ago

“Went there to work on a project with my friends we went up and order things several times when they got my drink wrong, they gave it to me and my actual drink overall five star great service definitely coming back to study with my friends again Got a total of five drinks and several food items. Every single one of them was exceptional and quite cheap”

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Posted 4 months ago

“Stop airing that gross, idiotic commercial with Sabrina. It's not remotely funny and it's incredibly sexist.”

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Posted 4 months ago

“I grew up going to Dunkin in Rhode Island. I live in Kentucky now and found one close to home. I've gone twice, and both times there was either no filling in the donut or the wrong filling. I look forward to having a donut once in a while, but this disappointed me.”

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Posted 4 months ago

“wouldn’t make my drink for over 10 minutes. only made mobile orders and the drive thru. left with no drink and they still took my money.”

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Posted 4 months ago

“Worst service not the right attitude by employee owner should be doing better job when it comes to train people”

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Posted 4 months ago

“The Dunkin’ Donuts on Sea St. in Quincy. I actually always bring my own coffee from home but today I had to stop on my way to work and I got a Dunkin coffee. I should’ve picked up a pile of dirt and put it in a hot cup of water. it would’ve tasted better. I don’t know what’s going on and not wash their pots or what but it was terrible. I should’ve went back. I didn’t have time obviously but really that was the worst cup of coffee. I’ve had a long time that’s why I make it at home usually but I had no cream.”

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Posted 4 months ago

“Anyone thinking of using the dunkin' donut mobile app be warned the app will stop working and you will not be able to access your funds customer service poor”

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Posted 4 months ago

“I went to dunkin near the cvs plaza near the hudson rotary and i had a terrible experience. i wish i could say this was my first time having an unpleasant time at this particular dunkin. the manager is so awfully rude. makes some comments that i really don’t appreciate. i got to dunkin’s to start of my morning better you know? why not have a coffee and a bagel to start my day off right. but as soon as i encounter the manager which she takes over the drive thru window, her attitude just makes me regret my decision of choosing dunkin.”

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Posted 4 months ago

Dunkin' Donuts is rated 2.1 based on 284 reviews