Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.18

2.2 Rating 401 Reviews

25 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.2

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

Helpful Report

Posted 4 months ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

Helpful Report

Posted 5 months ago

“Coffee is the best .BUT THE NEW CUP OPENING IS VERY BAD .. SO DIFFICULT TO DRINK HOT COFFEE FROM. I’m thinking to change DD coffee to a different coffee because of this awkward cup lid”

Helpful Report

Posted 5 months ago

“Diane at the Dunkin’Donuts Palm Bay Rd.,has gone out of her way to help us when we needed it. She is an amazing employee.”

Helpful Report

Posted 5 months ago

“The breakfast sandwich was literally smooshed and the loaded hashbrowns tasted like garbage. The cheese was like something you had 45 years ago that was made cheaply. Everything is way overpriced and not worth it.”

Helpful Report

Posted 5 months ago

“I purchased a hibiscus tea from here, and later found someone put a powder substance in my drink.”

Helpful Report

Posted 5 months ago

“I had enough points for a free coffee. 3 employees in the Jackson Tn Dunkin could not figure how to convert points. They said they never were asked the question of converting points. My husband wanted raspberry filled donuts, employee gave him something totally different, she did make it right though. Do you train your employees? In my many travels I feel Dunkin Donuts has gone downhill in many areas. Now, what would you like me to do with all the points I have earned? This Dunkin was in East Jackson Tn. I do not have the receipt which they failed to give me.”

Helpful Report

Posted 5 months ago

“Rude service. No Boston or sprinkle donuts. No honey for coffee. Manager yelling in background saying we get our donuts at 2 am. So what!”

Helpful Report

Posted 5 months ago

“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

Helpful Report

Posted 5 months ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

Helpful Report

Posted 5 months ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

Helpful Report

Posted 5 months ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

Helpful Report

Posted 5 months ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

Helpful Report

Posted 5 months ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

Helpful Report

Posted 5 months ago

“my drink is expired and it was too salty”

Helpful Report

Posted 5 months ago

“This review is just for the frozen drink called the coolatta. I ordered 2 one vanilla, chocolate, & a blueberry muffin. I got my order through drive through & it was 3 coolattas. I got a blueberry cooolatta instead of a muffin. There was a line behind me so I stupidly excepted the order and drove off. The vanilla was for me so I took a drink and it tasted like pure sugar with little or no flavor. I tasted the others and they were even worse. The strawberry one was for a friend of mine so I went to Wendy's and got her a strawberry frosty. While I was at Wendy's I asked the girl working the drive through if she could dump them for me so they wouldnt spill in my car.”

Helpful Report

Posted 5 months ago

“I love DD on veterans Rd West and Victory blvd Staten Island NY!!! I drive 15 minutes out of my way to go to this location!! I pass about 5 DD in my area just to go there!! The workers are the most pleasant people you could ever meet, The coffee is so fresh and hot and the service is so fast!! I order at the mic by the time I get to the window my coffee is waiting for me!!”

Helpful Report

Posted 5 months ago

“Dunkin Donuts recently opened on Horizon Ridge so I went through the drive through and ordered donuts for my granddaughter. When I tried to pay I was told they don’t accept cash so I was forced to use a credit card card. I won’t be returning.”

Helpful Report

Posted 5 months ago

“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

Helpful Report

Posted 5 months ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

Helpful Report

Posted 5 months ago

Dunkin' Donuts is rated 2.2 based on 401 reviews