Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 285 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.1

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

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“The 5.00 meal u can't upgrade the medium coffee to large”

Helpful Report

Posted 5 months ago

“The store in Lawnside NJ is excellent but due to a fire, the store is closed. I visited 2 other stores. One in Oaklyn NJ and the other in Haddon Heights NJ. Both serve fountain Iced Tea which was awful. Clearly neither store replenishes the tea daily. Both times I had to throw out the 2 large iced tea I typically buy on a daily basis. Both stores refused to give me my money back so I will not be returning to Dunkin, Starbucks now has my business.”

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Posted 5 months ago

“Happy New Year To the most Incredible hard working staff I know ! May God bless each of you ; & Thanks for amazing customer service my order is always on point & fresh especially my iced coffee heaven in cup. Love yall have amazing day”

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Posted 5 months ago

“Dunkin Donut is Swannanoa Has The Oldest And Very Dry Out The Worst Every!!!!!!!!!!!!!!!!”

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Posted 5 months ago

“They give veterans on vday a whole donut . I hope it doesn't make them go into bankruptcy.”

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Posted 5 months ago

“I went to Dunkin’ Donuts on Grand Street in Jersey City New Jersey got some donuts and I forgot my money but the cashier Sebastian said no worries he would make sure the donuts are here for me when I got back and he did just that the little things you must appreciate thank you again Sebastian for making my day great”

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Posted 5 months ago

“I performed private security for a Dunkin' Donuts café at 92nd and S Commercial Ave and never got paid. Instead of compensating me, the management shared my personal identity information with other business owners and their staff members. The woman who repeatedly offered me the security position was rude and disrespectful. When I explained the situation to her husband, the male manager, he acted clueless and ignorant about the service I provided. Both the woman and the man told their staff members they were not going to pay me, but they never did. The Dunkin' Donuts location in question is at 9100 S Commercial Ave, Chicago, IL 60617.”

Helpful Report

Posted 5 months ago

“Michigan Avenue Dunkin’ Donuts in Michigan city. Indiana is the best place to stop they are friendly, efficient, and everything is always right I would give them 100% out of 100. if you want great coffee, and great donuts, stop here for the best service ever.”

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Posted 5 months ago

“This location never has a Bismarck donut. According to Duncan, it's one of their most demanded flavors, but this place never orders enough to make it through lunch time”

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Posted 5 months ago

“East Ridge Tn Dunkin’ Donuts. I really would’ve demanded a refund but I had somewhere I had to be. But I went through the drive through and ordered only 2 orders of the maple snackin bacon packs.. they guy at the drive through as soon as he ran my Visa card,, and grabbed th bag of food he sneezed right in the bag then handed it to me.. needless to say, I no longer felt I could eat the bacon packs because he sneezed right into the bag then handed it to me.. if I wasn’t in a hurry, hinge the reason I went through the drive through, I would’ve spoken to the mgr to dand a refund.”

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Posted 5 months ago

“The Dunkin Donuts on S Semoran Blvd near Curryford Rd is ok except that the employees do not always follow instructions like toast bread. If you order for a pickup and order a coolata or frozen drink, they make it too early and it becomes a liquid drink. There needs to be a better system in place.”

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Posted 5 months ago

“Marayah had very good customer service! Brightens my day everything i come in, drink is always made correct!”

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Posted 5 months ago

“So the new little sip on top of cap. Really stinks. Why did you change it. Not user friendly!!!!!! I just spilled some of my coffee while trying to drink some! Not a happy camper. Please bring back the good lad cover!!!!!!!”

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Posted 6 months ago

“They have no napkins nor utensils. People will steal anything that's not bolted down these days.....they have none on a daily basis. It's just this bad in Philly or most urban areas....”

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Posted 6 months ago

“I went to the hunt highway one and this girl at the window called Breanna was super rude”

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Posted 6 months ago

“Dunkin Donuts Riverhead NY 11901 on route 58 the woman told me they don't bake their doughnuts anymore they come from New Jersey... I thought the doughnuts was bake fresh that's lies all Dunkin Donuts betraying lying to everyone... I am not going to buy anything from Dunkin Donuts...”

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Posted 6 months ago

“Dunkin’ Donuts on Randall Road horrible service. Woman was very rude to me over the intercom. They never get your order correct. But on top of it all the service there is horrible. Will not be going to that Dunkin’ Donuts ever again.”

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Posted 6 months ago

“Uncooked bacon is gross but I guess I understand it, but uncooked sausage? That's just lazy, yall just took my money and handed me inedible food. Absolutely disgusting and lazy behavior”

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Posted 6 months ago

“Can I have all the money please-$20 dollars worth for my mom to give to her”

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Posted 6 months ago

“Bought 4 chocalate iced donuts today. They where the worse donuts I've ever eaten. Tasted like 3 day old. Heated them up and that didn't even help. Not sure how they stay in business . Not to mention, like everyone else, they keep making their product smaller and charging more”

Helpful Report

Posted 6 months ago

Dunkin' Donuts is rated 2.1 based on 285 reviews