Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 427 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience on Columbus Ave in Lancaster PA. For the whole week they were out of plain glazed donuts. No matter what time of the day you come, they do not have them. OK, ordered on the app, paid. My order was confirmed and listed as ready. When came to pick it up guess what -“we do not have glazed donuts”. No apology, no refund, nothing. I ordered as a guest on the app, so fat chance to get my money back in the foreseeable future if ever. I wonder how they stay in business with such a bad management, horrible customer service, overpriced food and overrated drinks.”

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Posted 6 months ago

“I was just at the Dunkin Donuts located on East Mill Road in Long Valley and am very disappointed and dissatisfied with their customer service. The sign for the K-cups read, $8.99. I went to the register to pay and was charged $9.99. I kindly told the employee (a young man) that the sign said the package of K-cups was $8.99. He then said, “Oh, we have to update our signs.” I then replied, “Well, can you honor that price that is currently posted?” He ignored me, took my cash and proceeded with the transaction charging me $9.99. He was rude and the price should have been honored considering $8.99 is the price it was advertised as. I will no longer be visiting this location and will be sharing my experience this with others so as to prevent it from happening to others.”

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Posted 6 months ago

“I love Dunkin. Their food is so good as well as their drinks. The staff is so nice”

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Posted 6 months ago

“I have tried the middletown maryland and the one in Frederick maryland on buckeystown pike. I go in an order SWEET tea. I have yet to get an actual sweet tea instead of watered down plain tea. It would be nice if I got what I asked and paid for. I could go to McDonald's for better.”

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Posted 6 months ago

“Dunkin food continues to be some of the worst I've ever put in my mouth. Most recently a disgustingly salty mushy turkey sausage egg sandwich. Every element from cheese to meat to bread was gross. You have to hit the food lab really hard to create something so abominous out of so simple of elements.”

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Posted 6 months ago

“On a hot summer afternoon , took a super berry drink at city centre branch and the person there filled full glass with ice . When requested to reduce the ice , he said we have clear instructions to fill glass with ice quite near to the brim. I feel the company can charge more money, if it’s not affordable without ice at the price charged. We wanted to give it our toddler but could not because of the harsh approach of the person @muscat city centre.”

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Posted 6 months ago

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

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Posted 6 months ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

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Posted 6 months ago

“Coffee is the best .BUT THE NEW CUP OPENING IS VERY BAD .. SO DIFFICULT TO DRINK HOT COFFEE FROM. I’m thinking to change DD coffee to a different coffee because of this awkward cup lid”

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Posted 7 months ago

“Diane at the Dunkin’Donuts Palm Bay Rd.,has gone out of her way to help us when we needed it. She is an amazing employee.”

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Posted 7 months ago

“The breakfast sandwich was literally smooshed and the loaded hashbrowns tasted like garbage. The cheese was like something you had 45 years ago that was made cheaply. Everything is way overpriced and not worth it.”

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Posted 7 months ago

“I purchased a hibiscus tea from here, and later found someone put a powder substance in my drink.”

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Posted 7 months ago

“I had enough points for a free coffee. 3 employees in the Jackson Tn Dunkin could not figure how to convert points. They said they never were asked the question of converting points. My husband wanted raspberry filled donuts, employee gave him something totally different, she did make it right though. Do you train your employees? In my many travels I feel Dunkin Donuts has gone downhill in many areas. Now, what would you like me to do with all the points I have earned? This Dunkin was in East Jackson Tn. I do not have the receipt which they failed to give me.”

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Posted 7 months ago

“Rude service. No Boston or sprinkle donuts. No honey for coffee. Manager yelling in background saying we get our donuts at 2 am. So what!”

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Posted 7 months ago

“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

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Posted 7 months ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

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Posted 7 months ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

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Posted 7 months ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

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Posted 7 months ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

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Posted 7 months ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

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Posted 7 months ago

Dunkin' Donuts is rated 2.2 based on 427 reviews