Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 493 Reviews

25 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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2.2

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always be on point whit the service Michael always on point”

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Posted 8 months ago

“My food was all smashed after I saw the guy making it hot one of the girls backs. Definitely not a good idea to throw a customers food at their employees right in front of the customer. Also lots of profanity I can always hear when I come through along with snarky comments made to the younger kids working there. I just always have a different experience every time I come through this dunkin and unfortunately a lot of them are bad. Do better waunakee!”

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Posted 8 months ago

“I had a great experience at Dunkin’ Worksop recently, thanks to one of the staff members, Olivia. She was incredibly friendly, welcoming, and went out of her way to make sure my order was perfect. It’s refreshing to see someone who genuinely enjoys what they do and brings such a positive vibe to the place. Olivia’s warm attitude and attention to detail made my morning so much better.Thank you”

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Posted 8 months ago

“Need to cover the doughnuts with something flies were in the showcase and there was some doughnuts on top of the showcase and flies kept landing on them”

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Posted 8 months ago

“DD in Wheaton off Naperville Rd stole my money. I ordered donuts and never received them because of a delivery issue. They said only customer service can refund me! Customer service said the store can only refund me! It has been 11 days and still no refund! DD makes it so easy to order, but impossible to get refunded. Don’t go to this location!”

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Posted 8 months ago

“STORE #357204 I am so grateful for 3 women @ this store always happy always helping. So amazing and professional THIS STORE IS MY FAVORITE!!! I would love to recognize MARIAH, GENELIS, and SHAVONNE for such courtesy such care and Top service!! Thabks”

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Posted 8 months ago

“I visit often location 7900 block of Harford Road, Baltimore. The store is well organized,the staff are very professional and service is excellent.”

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Posted 8 months ago

“Food and coffee good, just have an issue with a big mouth supervisor. She yells at employees and doesn't have concerns about customers sitting in the restaurant. Otherwise all employees are wonderful!!”

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Posted 8 months ago

“Was really lovely and great service. Thanks”

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Posted 8 months ago

“Excellent value brilliant taste”

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Posted 8 months ago

“My husband and I are DONE with Dunkin Donuts. Their coffee used to be good BUT SURE ISN'T NOW!!! Won't be going there anymore.”

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Posted 8 months ago

“Worst muffin ever, and even wors service”

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Posted 8 months ago

“I placed an order (Prospect St. Glen Rock) on the app at 7:09 - drove to the store and waited until 7:20 to get my order! I have gone to another store and placed the same order and gotten my order within 3 minutes!”

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Posted 9 months ago

“I bought 10 jelly munkins and 7 of them didn’t have jelly. Do better Dunkin’s”

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Posted 9 months ago

“The Dunkin' Donuts on S. Lynnhaven in Virginia Beach seems to have no idea what they are doing - or they just don't train their employees well. I stopped in to purchase a dozen donuts two days ago, early evening. I asked for a half dozen jelly donuts, only to have the girl behind the counter tell me they didn't have those. So I then asked for 1/2 dozen apple fritters. Same response - they don't have those. Third attempt - 1/2 dozen creme filled, same response. So I asked if they had any filled and she responded they do not have donuts. I gave up. I went back the next morning and had no problem with the drive thru in getting the same donuts. But - when I handed the girl my (gold) American Express company card, she told me 'sorry but we do not take that card, sorry'. Ads everywhere say that Dunkin Donuts and AMEX are marketing partners. And, yet, they do not accept AMEX? This particular shop seems more focused on sandwiches and beverage sales.”

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Posted 9 months ago

“the two workers (i didn’t get their names, but one had greenish hair and the other had short curly hair and glasses) were very nice!! the refresher i ordered also tasted amazing! definitely would go here again! amazing atmosphere and service ❤️”

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Posted 9 months ago

“I had a very disappointing experience at the Baskin-Robbins and Dunkin’ Donuts located at 4969 Westview Dr, Frederick, MD 21703. I ordered a birthday cake in advance for my 3-year-old daughter, but when I arrived to pick it up, the cake was completely melted. I chose another cake, and I simply asked if they could write a birthday message on it. Shockingly, the employees said they were not able to do that either. My daughter was heartbroken, and as a parent, I was deeply disappointed that I couldn’t give her the birthday moment she had been looking forward to. I hope Baskin Robins and Dunkin’s Donuts taking peoples disappointments seriously to improve their service toward customers satisfaction.”

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Posted 9 months ago

“Original coffee began having a terrible taste (almost chemical) it seems that after complaint it returned to the old taste , but has now started to have that gross taste again 🤮”

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Posted 9 months ago

“Have tried Dunkin’ Donuts after a while it seems the coffee always taste like water and like you’re drinking milk or cream what’s going on? It’s gone downhill. I guess I’ll go back to donut delight a lot of times you have to wait 1015 minutes just to get a coffee. It’s ridiculous.”

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Posted 9 months ago

“Went to Dunkin Donuts in Carteret, NJ on 7/24/25 & placed a mobile order. They didn't have the iced strawberry lemon loaf & wanted to substitute it with a donut. Told them no just refund me for the loaf. Was told they could not give refunds on a mobile order I would have to call customer service. Customer service will give you a refund but in order to get it in 5 minutes you have to put it on a Dunkin Donuts gift card. Went back 7/25/25 just for an Iced Vanilla Chai with almond milk. What received was a cup of almond milk with a touch of Vanilla Chai. So disappointing. Back to Starbucks I go!!!”

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Posted 9 months ago

Dunkin' Donuts is rated 2.2 based on 493 reviews