Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 338 Reviews

24 %

of reviewers recommend Dunkin' Donuts

Company Reviews

Questions

Metrics

2.2

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

Visit Website

Write Your review

Tell us how Dunkin' Donuts made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“576 Grand Avenue. Ewing/ Best customer service ever and very friendly staff! Was traveling and got a bad coffee - this Dunkin replaced it with excellence. Thank you!”

Helpful Report

Posted 6 months ago

“I love it, they always got my back!”

Helpful Report

Posted 6 months ago

“The DD store on route 23 in Oneonta at Mirabito's is the best one in town. The service is way better than any of the other Dunkin Donuts. So, I will always go here even though it is a bit further for me!”

Helpful Report

Posted 6 months ago

“Dunkin in Mount Kisco on E Main Street is fantastic Super nice staff esp Elida and Carlos. Fast service. I highly recommend this store Much better than any other place near me by far. And big store, can sit at window counter and relax”

Helpful Report

Posted 6 months ago

“When I normally come to Dunkin my coffee is always good, but was very disappointed this time around and I wish I would’ve grabbed the name of that girl who did my frozen Coffee but it was a mobile order and I was in a hurry. I ordered a caramel frozen coffee. But what I got instead was a cup of cold and bland coffee. she did not use enough ice nor was is mixed well. I live less than five minutes away and by the time I got home all the ice was melted and had to remake the coffee in my own blender. And if I had to make my coffee at home there was no need to spend my money. So to the black girl with the short braids or dreads and glasses do better.”

Helpful Report

Posted 6 months ago

“I came in today and ordered a coffee it wasn't what I expected so I order a refresher drink with a different girl and she showed me all the different flavors and customized my drink to my liking. And everyone who was there today was super nice and helpful and kept great conversation thank you so much for all your help and a great experience The girl who made my drink was Genesis I didn't get everyone elses”

Helpful Report

Posted 6 months ago

“Went there to work on a project with my friends we went up and order things several times when they got my drink wrong, they gave it to me and my actual drink overall five star great service definitely coming back to study with my friends again Got a total of five drinks and several food items. Every single one of them was exceptional and quite cheap”

Helpful Report

Posted 6 months ago

“Stop airing that gross, idiotic commercial with Sabrina. It's not remotely funny and it's incredibly sexist.”

Helpful Report

Posted 6 months ago

“I grew up going to Dunkin in Rhode Island. I live in Kentucky now and found one close to home. I've gone twice, and both times there was either no filling in the donut or the wrong filling. I look forward to having a donut once in a while, but this disappointed me.”

Helpful Report

Posted 6 months ago

“wouldn’t make my drink for over 10 minutes. only made mobile orders and the drive thru. left with no drink and they still took my money.”

Helpful Report

Posted 6 months ago

“Worst service not the right attitude by employee owner should be doing better job when it comes to train people”

Helpful Report

Posted 6 months ago

“The Dunkin’ Donuts on Sea St. in Quincy. I actually always bring my own coffee from home but today I had to stop on my way to work and I got a Dunkin coffee. I should’ve picked up a pile of dirt and put it in a hot cup of water. it would’ve tasted better. I don’t know what’s going on and not wash their pots or what but it was terrible. I should’ve went back. I didn’t have time obviously but really that was the worst cup of coffee. I’ve had a long time that’s why I make it at home usually but I had no cream.”

Helpful Report

Posted 6 months ago

“Anyone thinking of using the dunkin' donut mobile app be warned the app will stop working and you will not be able to access your funds customer service poor”

Helpful Report

Posted 6 months ago

“I went to dunkin near the cvs plaza near the hudson rotary and i had a terrible experience. i wish i could say this was my first time having an unpleasant time at this particular dunkin. the manager is so awfully rude. makes some comments that i really don’t appreciate. i got to dunkin’s to start of my morning better you know? why not have a coffee and a bagel to start my day off right. but as soon as i encounter the manager which she takes over the drive thru window, her attitude just makes me regret my decision of choosing dunkin.”

Helpful Report

Posted 6 months ago

“I went into the 2nd avenue store in Troy Riverside plaza today and I was offended. Who I believe to be was the store manager was rude, unprofessional and was barking at me about her equipment not accepting payment. Her sidekick, some young boy was being so confrontational that she had to tell him to stop. What a bunch of ignorant employees in there.”

Helpful Report

Posted 6 months ago

“I just recently quit my job at Dunkin. I would not recommend working here, first let’s just start by talking about I always got mistreated! My second day ( SECOND) day of what they called it “training” expecting me to know how to make every drink! And everyone spoke Spanish that I worked with, which was really frustrating to me.They were always understaffed. Always out of something. Would always overlook a small problem and turn it into something bigger. I never felt welcome there. Especially trying to do something while everyone makes you feel like anything you do is not good enough.. I really tried. I don’t know what else you wanted more from me! I was always be the one getting blamed for everything. One day I fell in the freezer..They didn’t ask if I was OK. All they did was blame me for the shoes I was wearing, just comes to show you lack respect. My shoes weren’t the problem. No one mopped the floor, which was very inconsiderate. So no I wouldn’t work here again.”

Helpful Report

Posted 6 months ago

“It is disheartening that many stores in Queens NY have stale muffins. The purpose of baked goods is that they smell and taste fresh. The donuts swem to be okay but I am tired of wasting hard earned money on refrigerated stale food at start of day. The health department should do spot checks. I swear one location was so bad they looked homemade, another was hard like a rock and a third I dound a foreign object baked inside the blueberry muffin. Stop and shop does a better job, Health department of New york we need you. People have long work days and need fresh food and coffee as we serve our communities. Dry, Dry, Stale.”

Helpful Report

Posted 6 months ago

“I Love Dunkin Donuts But The One In Cold Springs Ky Always Forgetting A Few Donuts Everytime I Have To Turn Around How Hard Is It To Count 5 Donuts”

Helpful Report

Posted 6 months ago

“Lately, no matter where I buy my Coffee, they taste watery. So tired of paying for nasty Coffee so disappointing 😑”

Helpful Report

Posted 6 months ago

“My plain bagel & cream cheese was good 👍🏻. .....but I ordered an everything bagel with egg & cheese 🤦‍♂️”

Helpful Report

Posted 6 months ago

Dunkin' Donuts is rated 2.2 based on 338 reviews