Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.15

2.2 Rating 470 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The investor or Dunkin Brands Corporate need to repaint the parking lot. Of major concern to me, and others requiring disabled parking, is the Handicap Access zone not being visible. That ZONE provides a buffer so that we can get our equipment out safely, without hitting or damaging someone else’s vehicle. I contacted Dunkin months ago and so far all I have gotten is an automated response that they will contact me. (The parking lot was faded in 2022 and the attached picture is from October 2024. As of late April 2025 the lot has not been repainted.) If you are disabled, suggest you park carefully and at your own risk! I have been in the situation where you park and get out o.k. But when you come back, an improperly parked driver, threatens you as you try to maneuver back into your car. (As in the picture.) My concern is not with those taking my order, providing my product, etc. While the customer service at the Dunkin 1537 Hudson Bridge rd. In Stockbridge, GA is not always perfect, the people work hard and the service industry is tough. This is a top management/ lack of leadership issue!”

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Posted 10 months ago

“My Dunkin always makes me super happy love the prices & my Dunkin peeps is always giving me excellent service I was just at my Dunkin this morning my order was super fantastic”

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Posted 10 months ago

“I went today, Monday, April 28th. My cell phone app would not work. They had me drive up to drive through window. They were unable to get it to work. They informed me I needed to pay cash inorder to place order. I went home and my app worked. I tried calling Dunkin donut Customer Service 4 different times. Placed on hold several minutes then they hung up me. If use the website email, it does not work either. This was Order ahead a time on Mondays for promotion of 100 points. Since my app didn't work I was not able to order. So I was not able to get a receipt or an way of showing I came to the window. I would a refund of some sort or discount!!”

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Posted 10 months ago

“Jelly filled donut holes had NO JELLY. What a joke”

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Posted 10 months ago

“25 West 43rd Street Dunkin is the worst Dunkin in the world. They have no sense on how to speak with customers. I just asked if you can check how much is left, they said don't see. Last 2 times back the lady there was able to tell me how much is left. Same I explained the guy Ahmed said I am a liar. Why would anyone lie if you are just asking them to check there system. Never experienced such bad service. Have stopped going there where I was a daily customers. Would never recommend this Dunkin to anyone.”

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Posted 10 months ago

“The drive through is ridiculous in Roanoke rapids nc You can be the only one in line and it still takes over 10 minutes to get your coffee. They aren’t busy idk what the issue is.”

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Posted 10 months ago

“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

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Posted 10 months ago

“Just now at 8:08, I ordered my usual 7 mocha 3 creamer and 3 sweet and low. Usually this drink is a dark brown color from the correct amount of mocha, they handled me a coffee that wasn't dark so I asked if they could add more and they hand me back one that's completely white and taste like just creamer, no flavor at all. From semi dark to just super light, messing up my order.”

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Posted 10 months ago

“Dunkin’ Donuts in Manchester tn is so slow. Like the slowest chain restaurant I’ve ever been to. There’s no excuse for the wait times”

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Posted 10 months ago

“Apparently lights off drive through closed at 845 google should write closes soon at 8pm”

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Posted 10 months ago

“My credit card information was stolen after using this location. Employee seemed very on edge when dealing with me. (Got coffee before work then when I got home I saw a fraudulent charge)”

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Posted 10 months ago

“They gave me the new donut called cotton candy”

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Posted 10 months ago

“Dunkin on Frontage rd. East haven, CT is the cleanest and well kept location!! Not a crumb in site!! Kudos to Chris the store manager/Staff for doing such a great job with the store and the location!! I live next door too the location on Hemingway but I rather visit where I know in will receive fresh Lattes!! And if you have an issue he will resolve it PRONTO!!”

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Posted 10 months ago

“This was my breakfast today...”

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Posted 10 months ago

“I just don’t like the 3% surcharge for “employee and retention programs”. This fee is charged without any advance notice to the consumers.”

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Posted 10 months ago

“I went to a Dunkin’ store in Poughkeepsie New York and I bought a Apple crumb donut that had little to no filling whatsoever and it ruined my day :(”

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Posted 10 months ago

“What has happened to Dunkin Donuts? The donuts are terrible. They are day old and almost hard. They used to be fluffy and the icing was gooey. Even their breakfast sandwiches have gone downhill. Everything tastes reheated and the bagels are barely toasted. I’ve always liked Dunkin Donuts but we will no longer patronize them because we throw half of our food away every time we visit one these days. And this isn’t just the local Dunkin’s either. We travel a lot and it’s the same at the out of state Dunkins too.”

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Posted 10 months ago

“I was very disappointed about the service I was given an the order that was place on Saturday morning April 19th at8:10 Am at the Highland location Sheridan Rd I place an order of Bagels an they we’re given the wrong item it’s very unacceptable.”

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Posted 10 months ago

“The quality of the doughnuts is very poor Both bathrooms are locked could not wash hands Not a clean store”

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Posted 10 months ago

“My local dunkin' donuts in Milford Ohio is without a doubt the finest one that you have the people are always very friendly call me by name and if I send my wife to get my daily coffee they never fail to ask if I'm okay and how I'm doing.”

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Posted 10 months ago

Dunkin' Donuts is rated 2.2 based on 470 reviews