Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.06

2.1 Rating 285 Reviews

22 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.1

Based on 285 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

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“They for got my fuc#ing donut even though it's in the restaurant's name😡”

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Posted 7 months ago

“I am extremely impressed with the genuine customer service I received from my favorite Dunkin' Donuts. I was greeted when I walked in the door with the utmost respect and smiles from people who were happy to do their jobs. My breakfast was perfect and the bathrooms were clean. The employees are doing a wonderful job and I hope they keep up the good work!!”

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Posted 7 months ago

“The donuts was ice cold the last few times I been to Dunkin’ Donuts. This time talked with manager was told donuts come in every morning cold!!! What happened to the fresh daily made Dunkin’ Donuts? Krispy Kreme please move to Midlothian! Until then I will drive to other side of town just to get the daily fresh made donuts!”

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Posted 7 months ago

“DD in metuchen lady at drive through RUDE AS HELL CANT GET A DAM ICE COFFEE CORRECT”

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Posted 7 months ago

“Bad bad attitudes in this establishment! Worker gave my order to another customer then I was ignored a while before my order was remade. Workers are loud, and I have to ASK i f i can get served! Seriously? Put a Starbucks here!”

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Posted 7 months ago

“Coffee tasted like hot water. Dunkin owes me a coffee!”

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Posted 7 months ago

“Bea at the Dunkin in Jackson, TN was awesome. Very friendly and everything I ordered was spot on. The food was awesome.”

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Posted 7 months ago

“Dunkin donuts coffee and service horrible! They don’t even have donuts! Bring dubkalatte back please :) the only reason I went.”

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Posted 7 months ago

“It seems that prices have gone up tremendous and the beverages are terrible. It is rare that anything I order tastes good or was prepared correctly. I’m a good customer and spend a lot of money at Dunkin. I also feel the coffee has gotten weak.”

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Posted 8 months ago

“Great place to get donuts! We love them!”

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Posted 8 months ago

“The other day, there was an option to order the Halloween bucket through mobile ordering. It wasn't there today, so I assumed they were out (this was the case at all 8 dunkins near me). I ordered the munchkins, went to go pick up my order and saw the buckets. I asked the lady what happened to the option on mobile ordering g and she said she didn't know. I asked for my munchkins to be in a bucket, and she said since I already placed my order, I had to pay an extra 5 bucks for the bucket! I said really? She said yes, the option has to be picked, and I said it wasn't there. What a way to connect people out of an extra 5 bucks! Just wait to get there to order! Oh, and when you pick assorted and they have 6 options, they only give you 3 flavors. 🤔🙄😆”

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Posted 8 months ago

“I placed an on line order and went to pick it up. The food was old, dry, burnt and horrible. It tasted like day old food. These restaurants should put more pride into the food they serve people to ingest into their bodies.”

Dunkin' Donuts 1 star review on 16th October 2024

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Posted 8 months ago

“I have a DD stainless steel cup purchased in house. The lid broke and customer support hasn't replied to my email and when I called I got a robot response saying they could not take my call at that time. It's 11:20 CST. WTH? The app is no help and there doesn't seem to be a website dedicated to the swag they sell. Not cool Dunkin.”

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Posted 8 months ago

“There is a store at Park ave/reservoir Ave in Cranston RI. Their donuts has such small filling amount. I bought a box another day, I thought it was a mistake. I couldn’t feel the taste of the “jelly” till my last bite. DD reduced the donuts sizes, then now, reduced the filling??? Unbelievable!”

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Posted 8 months ago

“Hawley Pa Route 6, I have tried this store since its opening with the same results and that is awful donuts. I usually go to the one in Honesdale PA but because they are being renovated I tried again. They are just as awful. I have never tasted such bad donuts as these. They are stale and the bakery they use apparently does not know how to make them or are using bad ingredients. Someone needs to check them out even if it is a franchise. could not up load file/Users/johnherringer/Desktop/donuts.pdf”

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Posted 8 months ago

“Picture speaks 1000 words! Top photo....what i thought i was getting from their advertisement Bottom 2.... WHAT I GOT!!! Flavor was good but.... $4.19 FOR 8 LITTLE HASHBROWNS SMH....NEVER AGAIN”

Dunkin' Donuts 1 star review on 4th October 2024

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Posted 8 months ago

“Dunkin Donuts was my fav for coffee and lunch, never again! They've discriminated against Rumble which is a freedom of speech platform since the left media has gone against reporting the truth. They've gone woke, you know what they say, go woke, go broke”

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Posted 8 months ago

“Will never stop there again for ANYTHING! Go 1775 Coffee!!!”

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Posted 8 months ago

“(390 N. Rock Island Rd., Margate, FL) I have been going to this Dunkin Donuts location for years. There is one closer to me, but I prefer the customer service, and enjoyable atmosphere here. There is one employee (Lige) that always greats me with a smile and a hello. A happy disposition like this can make or break your day.”

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Posted 8 months ago

“I have had 2 hot hazelnut coffees with creamer in the last 3 days. They have been very weak and unflavorful. I use to love DD , but now I will NOT go back. AND…. I was grossly over charged at the Hudson NY DD. I purchased 1 med. coffee & 2 donuts. Was charged $7.21”

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Posted 8 months ago

Dunkin' Donuts is rated 2.1 based on 285 reviews