Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 493 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

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Posted 11 months ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

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Posted 11 months ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

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Posted 11 months ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

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Posted 11 months ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

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Posted 11 months ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

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Posted 11 months ago

“my drink is expired and it was too salty”

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Posted 11 months ago

“This review is just for the frozen drink called the coolatta. I ordered 2 one vanilla, chocolate, & a blueberry muffin. I got my order through drive through & it was 3 coolattas. I got a blueberry cooolatta instead of a muffin. There was a line behind me so I stupidly excepted the order and drove off. The vanilla was for me so I took a drink and it tasted like pure sugar with little or no flavor. I tasted the others and they were even worse. The strawberry one was for a friend of mine so I went to Wendy's and got her a strawberry frosty. While I was at Wendy's I asked the girl working the drive through if she could dump them for me so they wouldnt spill in my car.”

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Posted 11 months ago

“I love DD on veterans Rd West and Victory blvd Staten Island NY!!! I drive 15 minutes out of my way to go to this location!! I pass about 5 DD in my area just to go there!! The workers are the most pleasant people you could ever meet, The coffee is so fresh and hot and the service is so fast!! I order at the mic by the time I get to the window my coffee is waiting for me!!”

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Posted 11 months ago

“Dunkin Donuts recently opened on Horizon Ridge so I went through the drive through and ordered donuts for my granddaughter. When I tried to pay I was told they don’t accept cash so I was forced to use a credit card card. I won’t be returning.”

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Posted 11 months ago

“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

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Posted 11 months ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

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Posted 11 months ago

“Terrible service. On multiple occurrences I’ve have received wrong coffee order. Incomplete orders, not properly cooked food at same location. They need to step it up.”

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Posted 11 months ago

“The store on Firetower , was locked amd lights out. Employee sent us to drive thru, she states they were out of doughnuts...i drove off. What is going on mid day monday that this is the deal??”

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Posted 11 months ago

“Asked for less is e which is an option and they filled the cup to the top with ice and told me that’s who they make it….then they forgot part of my order. I won’t be going back to this location again and hope you all are careful and check your orders before leaving!”

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Posted 11 months ago

“Erica was so nice and generous loved our drinks!”

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Posted 11 months ago

“I could not hate the new lids for large cappuccinos more. When I drink cappuccino I want to taste IT not plastic. In addition, a few drops of cappuccino always accumulate on the outside of the lid so now all my clothing have coffee stains on them.”

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Posted 11 months ago

“I work in the mall, and this location always makes me feel like I'm a part of the team. Their service is unmatched. Thank you, DD team!”

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Posted 11 months ago

“The staff at this Dunkin’ Donuts were so unfriendly and miserable. The one girl waiting on us should be working behind a desk not dealing with customers. We waited 15 min before she even looked at us and we were the only customers in the store. Very unpleasant experience and I will not go back there.”

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Posted 11 months ago

“I don’t understand how the chai latte is so bad now. The first time I thought they made it wrong. Then the second time was just as bad.”

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Posted 11 months ago

Dunkin' Donuts is rated 2.2 based on 493 reviews