Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 338 Reviews

24 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

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“Michigan Avenue Dunkin’ Donuts in Michigan city. Indiana is the best place to stop they are friendly, efficient, and everything is always right I would give them 100% out of 100. if you want great coffee, and great donuts, stop here for the best service ever.”

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Posted 7 months ago

“This location never has a Bismarck donut. According to Duncan, it's one of their most demanded flavors, but this place never orders enough to make it through lunch time”

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Posted 7 months ago

“East Ridge Tn Dunkin’ Donuts. I really would’ve demanded a refund but I had somewhere I had to be. But I went through the drive through and ordered only 2 orders of the maple snackin bacon packs.. they guy at the drive through as soon as he ran my Visa card,, and grabbed th bag of food he sneezed right in the bag then handed it to me.. needless to say, I no longer felt I could eat the bacon packs because he sneezed right into the bag then handed it to me.. if I wasn’t in a hurry, hinge the reason I went through the drive through, I would’ve spoken to the mgr to dand a refund.”

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Posted 7 months ago

“The Dunkin Donuts on S Semoran Blvd near Curryford Rd is ok except that the employees do not always follow instructions like toast bread. If you order for a pickup and order a coolata or frozen drink, they make it too early and it becomes a liquid drink. There needs to be a better system in place.”

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Posted 7 months ago

“Marayah had very good customer service! Brightens my day everything i come in, drink is always made correct!”

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Posted 7 months ago

“So the new little sip on top of cap. Really stinks. Why did you change it. Not user friendly!!!!!! I just spilled some of my coffee while trying to drink some! Not a happy camper. Please bring back the good lad cover!!!!!!!”

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Posted 8 months ago

“They have no napkins nor utensils. People will steal anything that's not bolted down these days.....they have none on a daily basis. It's just this bad in Philly or most urban areas....”

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Posted 8 months ago

“I went to the hunt highway one and this girl at the window called Breanna was super rude”

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Posted 8 months ago

“Dunkin Donuts Riverhead NY 11901 on route 58 the woman told me they don't bake their doughnuts anymore they come from New Jersey... I thought the doughnuts was bake fresh that's lies all Dunkin Donuts betraying lying to everyone... I am not going to buy anything from Dunkin Donuts...”

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Posted 8 months ago

“Dunkin’ Donuts on Randall Road horrible service. Woman was very rude to me over the intercom. They never get your order correct. But on top of it all the service there is horrible. Will not be going to that Dunkin’ Donuts ever again.”

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Posted 8 months ago

“Uncooked bacon is gross but I guess I understand it, but uncooked sausage? That's just lazy, yall just took my money and handed me inedible food. Absolutely disgusting and lazy behavior”

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Posted 8 months ago

“Can I have all the money please-$20 dollars worth for my mom to give to her”

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Posted 8 months ago

“Bought 4 chocalate iced donuts today. They where the worse donuts I've ever eaten. Tasted like 3 day old. Heated them up and that didn't even help. Not sure how they stay in business . Not to mention, like everyone else, they keep making their product smaller and charging more”

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Posted 8 months ago

“Was crappy the one girl asked me how I like my bacon then proceeded to make it soggy after I said I don’t like it soggy . Y’all really need better workers that are actually gonna listen”

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Posted 8 months ago

“My family and I just visited store #310171 in Ocala, FL , and experienced the worst customer service I have ever encountered. First, we had to repeat our order of 2 iced coffees several times through the drive-thru. The girl taking our order could be heard talking and laughing to other employees, so she did not listen to us order. She asked three times if it was hot or cold and was told three times: "cold." We get to the window, and a guy brings over hot drinks. We told him we ordered iced, and he turned to tell someone that we ordered iced. The girl (I assume Michele because that is on the receipt) said, "Well, he had such an attitude. Just tell him to pull and make him wait." Then, an elderly woman in a pink shirt came to the window to tell us to pull up; my husband refused as there was no one behind us and no one inside, and I told her we ordered iced drinks and were given hot. She proceeded to argue with what we ordered and 'said it's loud in here, we can't hear over the intercom." She wanted to know if we had already paid because if not, we could leave. We had already paid, but my husband refused to leave without our drinks. Someone then pushed two iced drinks out the window. We did not receive the drinks we ordered (peppermint mocha and holiday cookie); instead, we received plain coffee over ice. I have never written a complaint before to a company, and I understand how difficult customer service can be. However, the experience we just had at that store was utterly unacceptable. I am sure that nothing will come of this email, but I am hopeful that additional training will be provided to Michele (324205) and the 'manager' on how to work with customers and apparently get the intercom fixed since they can't hear it or maybe actually listen to the customer. The service was terrible, and the product received was worse. I am highly disappointed in Dunkin and will instead seek other options when in the area.”

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Posted 8 months ago

“I try four times to get rewards from my app and this is stinky app don't work I figured that it's a scam I can see things happening you know once or twice but not so often don't offer something that you don't own her to the customers somebody should regulate this this is a scam and this happened in branford Connecticut they don't even honor senior citizen discount”

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Posted 8 months ago

“Dunkin Donut on Cheltenham Ave. I ordered a bacon egg and cheese on a croissant. They gave me sausage. The cashier was great, but who ever made the order didn’t read. I drove ten minutes out my way to go get breakfast I couldn’t eat.”

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Posted 8 months ago

“Jennifer is always the sweetest. It’s like she never has a bad day because no matter what is going on she serves her customers with love. With other options in our area, she is why we choose Dunkin.”

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Posted 8 months ago

“The hashbrowns were over cooked and the price for 5 small pieces is a rip off. The eggehire bite was totally disgusting. Could not tell if it was fake egg or what. The taste was horrible.”

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Posted 8 months ago

“The Dunkin on Ajo I like because Cynthia Make My Day and I Always leave her a Tip, Me and My Family. I Always ask if She Got Her Tips that we leave for her in the sliver pal and She Always Say No I Didn't get Any Tips just keep up the good work Cynthia”

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Posted 8 months ago

Dunkin' Donuts is rated 2.2 based on 338 reviews