Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 402 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 402 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is disheartening that many stores in Queens NY have stale muffins. The purpose of baked goods is that they smell and taste fresh. The donuts swem to be okay but I am tired of wasting hard earned money on refrigerated stale food at start of day. The health department should do spot checks. I swear one location was so bad they looked homemade, another was hard like a rock and a third I dound a foreign object baked inside the blueberry muffin. Stop and shop does a better job, Health department of New york we need you. People have long work days and need fresh food and coffee as we serve our communities. Dry, Dry, Stale.”

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Posted 8 months ago

“I Love Dunkin Donuts But The One In Cold Springs Ky Always Forgetting A Few Donuts Everytime I Have To Turn Around How Hard Is It To Count 5 Donuts”

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Posted 8 months ago

“Lately, no matter where I buy my Coffee, they taste watery. So tired of paying for nasty Coffee so disappointing 😑”

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Posted 8 months ago

“My plain bagel & cream cheese was good 👍🏻. .....but I ordered an everything bagel with egg & cheese 🤦‍♂️”

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Posted 8 months ago

“Terribly slow service, unsanitary, staff is slow go the Starbucks inside instead.”

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Posted 8 months ago

“i literally asked for light ice, in the beginning of the order and the end. "just to make sure, i wanted "LIGHT ICED MATCHA LATTE" emphasized the light. and they still put a bunch of ice that filled the whole up.”

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Posted 8 months ago

“Stopped at local Dunkin’ and ordered a sausage egg and cheese on sour dough. I got the sausage and cheese, no egg. Your sandwiches are not the best to begin with, then you can’t even make it correctly. Doubt I will ever stop again.”

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Posted 9 months ago

“My family and I were at the L.A.X airport and bought some sandwiches from Dunkin Donuts, and had an awful experience. I ordered multiple of the sourdough egg, cheese, and sausage sandwichs and the sourdough was very hard to chew on. Unfortunately I had ordered 5 of them.”

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Posted 9 months ago

“As a Dunkin employee the Sabrina carpenter shaken espresso smells like a dirty gym shoe when your done making it’s weird and I can’t wait for this promo to be over with also I’m tired of people coming in and asking for the Charlie 😭😭😭”

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Posted 9 months ago

“My experience was delightful and all the staff were polite and happy.”

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Posted 9 months ago

“I stop at 2 different Dunkin Donuts to get a dozen of donuts for my coworkers, neither one of the stores had any donuts...Really?? I also had a an app on my phone for Dunkin. I went there often and stored up points. I went to use them ...points GONE! Make sure you use your points with in 6 m or they steal your points! I will never be back!... Not will I buy their products!”

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Posted 9 months ago

“Benin and got some chocolate cream donuts and they are rip off because you don't even have a teaspoon of chocolate cream in the middle what is that so I'm just eating a powdered donut never again”

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Posted 9 months ago

“Extremely upset that the Kiwi Watermelon refreshers anymore has been discontinued. I request that the flavor be returned. Thanks”

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Posted 9 months ago

“Today I went to Dunkin Donuts. I am very disappointed in what I got for my money. Purchased four blueberry muffins. They are nothing like they used to be. Did not find one pump blueberry in the entire muffin. They used to be big and plump in the tops were overflowing now they're short and flat. Almost like they're using freeze dried Ready Mix. Certainly isn't worth what they charge not to mention iced coffee is almost $4 there now. Them for a $1.89. As I said in the beginning very disappointed. Next time I make my muffins at home”

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Posted 9 months ago

“Stale doughnuts, probably 2 days old.”

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Posted 9 months ago

“Ordered a breakfast sandwich for me and my wife, opened the lid and discovered something that was pretending to be an egg, not good. We have officially cancelled Dunkin from our list of breakfast vendors. Bye Bye! Not only was the pretend egg terrible, the sandwich was thrown together without care and the pretend cheese hadn’t even begun to melt. Uncle!, we are cured.”

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Posted 9 months ago

“DONUT HAD HAIR ON THEM AND HARD AND STALE. THIS IS MY 3RD TIME TRYING DUNKIN DONUTS AND 3 TIMES THE WORST FOOD EVER. SO 3 TIMES THE CHARM FOR ME BECAUSE I WILL NEVER MAKE THE MISTAKE OF GOING THERE AGAIN.”

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Posted 9 months ago

“The 5.00 meal u can't upgrade the medium coffee to large”

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Posted 9 months ago

“The store in Lawnside NJ is excellent but due to a fire, the store is closed. I visited 2 other stores. One in Oaklyn NJ and the other in Haddon Heights NJ. Both serve fountain Iced Tea which was awful. Clearly neither store replenishes the tea daily. Both times I had to throw out the 2 large iced tea I typically buy on a daily basis. Both stores refused to give me my money back so I will not be returning to Dunkin, Starbucks now has my business.”

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Posted 9 months ago

“Happy New Year To the most Incredible hard working staff I know ! May God bless each of you ; & Thanks for amazing customer service my order is always on point & fresh especially my iced coffee heaven in cup. Love yall have amazing day”

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Posted 9 months ago

Dunkin' Donuts is rated 2.2 based on 402 reviews