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Dunkin' Donuts Reviews

2.1 Rating 285 Reviews
22 %
of reviewers recommend Dunkin' Donuts
2.1
Based on 285 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Customer Service
2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025
John Messner
Dunkin' Donuts 2 star review on 30th April 2025
Bob
Dunkin' Donuts 3 star review on 22nd April 2025
Petal
Dunkin' Donuts 1 star review on 19th April 2025
Kevin Qualters
Dunkin' Donuts 1 star review on 13th November 2024
Ashley Fuentes
Dunkin' Donuts 1 star review on 12th November 2024
Anonymous
Dunkin' Donuts 1 star review on 11th November 2024
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
This review is in reference to the Dunkin Donuts location at 1424 S Main Street Mansfield PA 16933. I am tired of being overcharged at this site. It happens almost every time I am there. Prices are always different from the drive through board it seems. And the customer service is terrible. This morning I ordered two sausage egg and cheese croissants that were clearly advertised on the drive through board as being $3.00 each. When I was given my total, they had charged me the regular price of $4.29. When I asked about this, the cashier said "they were prepaid". When I asked him what he meant, he just kept repeating that they were prepaid which had nothing to do with anything, I was asking why I was overcharged. Finally I asked him a fourth time and he looked at me, handed me my debit card and said have a nice day. Never answered my question. This location needs to brush up in its customer service skills and stop overcharging! Today's visit alone cost me $2.38 more than it should have and this is not the first time this has happened to me here.
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Posted 2 years ago
I was looking at my business platform online & noticed a bum picking their trash. . . After going there a few times I noticed that she drools on the table while trying to sleep on it & leaves her things on the table right before she goes outside - such as random food items NOT EVEN FROM DUNKIN' left all over the place. . . The manager might as well take her home. . . MAYBE HE DOES IN EXCHANGE FOR SEX BECAUSE I DON'T KNOW WHY ELSE THEY'D LET HER DO THIS - THEY'RE GOING TO LOOSE THEIR WHOLE SUPPOSED "BUSINESS" BECAUSE OF IT!! L.M.A.O.!!!!!!!!! DON'T EVEN BOTHER GOING!!!!!!!!!!! IT'S DISGUSTING!!!!!!!!!!!!!!!!
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Posted 2 years ago
My experience varies store to store but overall mixing the good with bad I would give 4 stars. The take home bagged coffee is what I prefer. The sad parts about DD is that they no longer make donuts at the store and the product quality is poor compared to back in the 80’s. I also have a hard time getting anyone to listen to me when I tell them ‘just cream’ (no sugar). Andthis is something I get at almost every location-except the Homewood Illinois location- the woman I’ve seen there the most totally gets it! She’s great!
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Posted 6 years ago
Dunkin Donuts is incredible. I mean really "America runs on Dunkin"! The employees are always happy to make my coffee however I request and the brew is just right everytime.
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Posted 6 years ago
The cashier/server was very pleasant and courteous. I purchased 2 strawberry collatas. She gave me a sample of the strawberry lemonade collatas and added sugar to lessen the tart taste. She was ver polite.
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Posted 8 years ago
Dunkin' Donuts is rated 2.1 based on 285 reviews