Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 519 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in line and want to order munchkin butternut, I saw that there’s a lot on there stall but says I can’t avail that because someone first on me reserved and will came back for it. I thought here in dunkin first who come and pay got the item. Poor Management System how to handle situations, staff are not knowledgeable on standards”

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Posted 1 month ago

“The donuts tasted like they were three days old. We had to throw them in the trash, because i bought them for work. I did not have time to take them back for a refund. This is not the first time we have had a problem with terribly stale donuts. But we thought we would give them another chance. Bad mistake. We will not be making any more purchases from Dunkin Donuts. We have a really big medical staff where I work. I hope you do address this problem. It is costing you a lot of money and business.”

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Posted 1 month ago

“Yummy yummy”

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Posted 1 month ago

“It’s really verry bad that I experienced to day branch of city center Dunkin’ Donuts I buy matcha juice for 20 qr And he put full of ace not even same pic I can complain u and the ministry I have pic for that juice I buy from your branches verry bad”

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Posted 1 month ago

“I had a great experience at Dunkin’ thanks to Mr.Haneef! He was incredibly friendly, professional, and attentive. He made sure my order was prepared perfectly and served with a smile. It’s always nice to see someone who genuinely cares about customer service. Haneef truly made my visit enjoyable—I’ll definitely be coming back! Well done”

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Posted 1 month ago

“Very disappointed. I placed my order the night before for a 7:25 pick up at the 78 broad street n Lyndonville VT we had to wait 15 minutes and worst of all they said they didn’t have time to do box of Joe and said I have to fight for refund and charged me for it!!!”

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Posted 1 month ago

“Specific store in Quincy, 100 Granite Street. The way finding needs to improve and the manager needs some coaching on her people skills. I worked at a Dunkin' Donuts for 7 years. At their flagship store in South Weymouth. The demeanor of this manager explains why she is in a former Kodak booth.”

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Posted 1 month ago

“Store 2905 I have been going there for a few years now, they are always very courteous and always professional. They never mess up my orders! I recommend this store!”

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Posted 1 month ago

“Store #2905 in York, PA is a great store with excellent customer service”

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Posted 1 month ago

“Dunkin's has been messing up my orders for a long time now but this just stupidity ! I asked for a Banana / Mango daydream refresher , when it was handed out the window it was PINK I knew right away it was wrong , looked at the label and it said it was a Strawberry / Dragonfruit , brought it back into Dunkins and they said it was made right !! I said its pink and tastes like strawberry ?? They proceeded to tell me it was made right ! Had to go to a different Dunkins to get what I actually wanted and yes it was yellow and tasted like Mango /Banana. SMH !?”

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Posted 1 month ago

“It’s always a pleasure coming to see the morning crew always friendly”

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Posted 1 month ago

“Went through drive through for 12 Donuts, they were stale!. I was given No receipt, they wouldn't replace Donuts?. With fresh ones, i even called corporate, they hung up on us!. Three times..”

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Posted 1 month ago

“Good food, donuts and coffee and good service”

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Posted 1 month ago

“The donuts are stale and we got the Boston cream and a jellyfilled donut there was only about half a teaspoon full of cream in the donut and a half a teaspoon full of jelly in the jelly donut. Krispy Kreme puts this place to shame”

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Posted 1 month ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

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Posted 2 months ago

“Donut Boston Cream was not fresh And frozen milk latte was so sweet I could. It drink it Really disappointed will not be going back.”

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Posted 2 months ago

“Waiting 20 mins for 2 coffee threw mobile app. They suck they rude. Always on there phone”

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Posted 2 months ago

“The lady at Dunkin was so nice and gave me free bacon on top of my avocado toast and extra hash browns. :)”

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Posted 2 months ago

“The service,quality and price of donuts has changed and not for the better. Disappointed !!”

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Posted 2 months ago

“Just stopped at a Dunkin’ at edgerton wi 53534. The customer service was completely unacceptable. There were 4 young ladies “working”. The one that was taking my order spoke so she was barely audible. I asked her to please speak up, to no avail. Two other workers were on their cell phones. Very poor customer service. There should at least be an adult supervisor holding these people accountable.”

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Posted 2 months ago

Dunkin' Donuts is rated 2.2 based on 519 reviews