Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 550 Reviews

26 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 550 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

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“I was about to buy bavarian munchins amounting 12aed in burjuman branch. I have only cash which is 105. The cashier inform mw she dont have have. So unfortunately i didnt but since the cashier cannot provide change.”

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Posted 3 months ago

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Posted 3 months ago

“My family gets 2 large frozen caramel coffee and 6 maple long John's and are very disappointed for the price there is hardly any cream in them”

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Posted 3 months ago

“My daughter and I felt ill after a few sips from our coffees. Coconut iced cap and a vanilla pink cloud latte. Buffalo, NY”

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Posted 3 months ago

“Best place to eat your sandwiches and drink your coffee, amazing people. I call Dunkin my second home.”

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Posted 3 months ago

“If I could give it 0 points I would. I tried to upload a photo but it told me to come back later. I ended up throwing it away. The donut was not carefully placed in the bag. No wax paper on the top. Glaze was all on the side of the bag. Nothing but a mess. This was the drive through in Sycamore IL.”

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Posted 3 months ago

“Went to the dunkin on pleasant hill in Kissimmee. The worker there not very friendly...I'm guessing she was having a bad day. And the worker preparing our order was on the phone half the time making us wait longer then usual. 🙄”

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Posted 3 months ago

“For the last four times that I have bought a large caramel iced coffee with cream and sugar when I get it it is white not a coffee color. I have tried the Kodak Tennessee. I have tried Sevierville, Tennessee and the one off of Chapman Highway and they are all more cream than coffee. I called one and ask them. Do they have like a recipe they go by and they said yes, and when I went there and got one there, it was like cream and sweet. It’s like they don’t follow a recipe and then if I ask them for extra iced coffee to put in it because I said I like to have a coffee taste not cream taste you can tell they get aggravated. I used to get the best iced coffee in Maryville, Tennessee and Madisonville Tennessee because I would go that way for some reason. The ones in Sevier county don’t go by a recipe because it’s more cream taste than a coffee taste so today I decided to try the Kodak one again and I bought my sister one and bought me one and it was more cream not darker like a coffee I was so disappointed because when you spend out quite a bit of money for an iced coffee you want it made right I go through the drive through not the app and most times I pay with cash and if you don’t believe me you should send people anonymous and go through the drive-through and don’t let them know that they work for Dunkin’ Donuts and see what you get on large iced coffees with cream and sugar”

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Posted 4 months ago

“Dunkin' donuts in Cornish Maine was horrible. The girl that waited on me. Her name is Jess was incredibly rude and obnoxious. I will not be going back there while she's working ever again”

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Posted 4 months ago

“always happy , just six dollar meal deal should be permanent.... keep up the great work”

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Posted 4 months ago

“Appreciated”

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Posted 4 months ago

“I LOVE Dunkin and Julia pearson is the best employee”

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Posted 4 months ago

“The store employees are usually great. But the app is at best ok. App customer service number appears to be from a far away land and takes repeatedly explaining the problem and what you need to the point where it just best to hang up the phone because talking to yourself is just as productive. The app is buyer beware.”

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Posted 4 months ago

“I ordered through the kiosk the $6.00 meal and doughnut. L was only given the medium coffee and doughnut. BThe cashier insisted that I did not order the meal despite charging me for it.”

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Posted 4 months ago

“I love this place”

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Posted 4 months ago

“Customer service was absolutely horrible. I asked about getting my missing points from when instore wasn't working properly they absolutely refused. I will never be going to a dunkin donuts again. This is absolutely a disgrace that u treat tour customers like this. I even sent then my reciept 3 times that they kept asking for til I pointed out I sent it to u several times already.”

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Posted 4 months ago

“On 6/5/26 4:12pm, I went to drive thru for a bacon and egg no cheese on cinnamon raisin bagel and large strawberry refresher made with water with four liquid sugar. Store 355677 Chicopee MA. The drink did not have any strawberry flavor and it tasted like sugar water. The bagel order was wrong and it took several minutes to get the correct order. The young woman at drive thru was sweet and trying. Another staff reprimended her. Clearly the young woman is new and doesn’t have support. Do better.”

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Posted 4 months ago

“I love Dunkin donuts so much”

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Posted 4 months ago

“Thank you for your polite & nice service . Sales Assistance - Michael.”

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Posted 4 months ago

“Love it the donuts are good”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 550 reviews