Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.07

2.1 Rating 283 Reviews

22 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.1

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

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“Dunkin food continues to be some of the worst I've ever put in my mouth. Most recently a disgustingly salty mushy turkey sausage egg sandwich. Every element from cheese to meat to bread was gross. You have to hit the food lab really hard to create something so abominous out of so simple of elements.”

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Posted 3 weeks ago

“On a hot summer afternoon , took a super berry drink at city centre branch and the person there filled full glass with ice . When requested to reduce the ice , he said we have clear instructions to fill glass with ice quite near to the brim. I feel the company can charge more money, if it’s not affordable without ice at the price charged. We wanted to give it our toddler but could not because of the harsh approach of the person @muscat city centre.”

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Posted 3 weeks ago

“Worst customer service on Washington Ave, Albany,NY. Missed an item in my order. They fixed an incorrect item when I called them. Went to the store and asked them, no proper response”

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Posted 3 weeks ago

“They do not give you your change unless you ask for it. What gives them the right to keep your change. Daleville pa”

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Posted 3 weeks ago

“Coffee is the best .BUT THE NEW CUP OPENING IS VERY BAD .. SO DIFFICULT TO DRINK HOT COFFEE FROM. I’m thinking to change DD coffee to a different coffee because of this awkward cup lid”

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Posted 4 weeks ago

“Diane at the Dunkin’Donuts Palm Bay Rd.,has gone out of her way to help us when we needed it. She is an amazing employee.”

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Posted 4 weeks ago

“The breakfast sandwich was literally smooshed and the loaded hashbrowns tasted like garbage. The cheese was like something you had 45 years ago that was made cheaply. Everything is way overpriced and not worth it.”

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Posted 4 weeks ago

“I purchased a hibiscus tea from here, and later found someone put a powder substance in my drink.”

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Posted 1 month ago

“I had enough points for a free coffee. 3 employees in the Jackson Tn Dunkin could not figure how to convert points. They said they never were asked the question of converting points. My husband wanted raspberry filled donuts, employee gave him something totally different, she did make it right though. Do you train your employees? In my many travels I feel Dunkin Donuts has gone downhill in many areas. Now, what would you like me to do with all the points I have earned? This Dunkin was in East Jackson Tn. I do not have the receipt which they failed to give me.”

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Posted 1 month ago

“Rude service. No Boston or sprinkle donuts. No honey for coffee. Manager yelling in background saying we get our donuts at 2 am. So what!”

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Posted 1 month ago

“Just sat at the drive-through window waiting for my drink couldn’t even get a drink out of here. I just drove off so disgusted every single time.”

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Posted 1 month ago

“Extremely long wait at drive thru. Twice now I've had to drive out of the drive thru line and go somewhere else. This particular Dunkin doesn't even come close for good service compare to other Dunkin places in Hamden. Horrific service!!”

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Posted 1 month ago

“their food was obliviously sitting out for a while my coffee roll was hard when it was given to me after I bought it. very disappointing”

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Posted 1 month ago

“At my local Dunkin apparently the staff isn't so swift, I have numerous problems from not getting the right coffee to not putting meet on my sandwiches. They weren't busy, so I thought there wouldn't be a problem. The manager is never there and the kids working don't care.”

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Posted 1 month ago

“I bought a collata today and it was half way filled up and there was hair inside it.”

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Posted 1 month ago

“The reviews out there about the Richboro, Wrightstown locations definitely stems from the management team. These locations need to be reported with having one person scheduled to close the store. 16 year olds closing alone is against the law.”

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Posted 1 month ago

“my drink is expired and it was too salty”

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Posted 1 month ago

“This review is just for the frozen drink called the coolatta. I ordered 2 one vanilla, chocolate, & a blueberry muffin. I got my order through drive through & it was 3 coolattas. I got a blueberry cooolatta instead of a muffin. There was a line behind me so I stupidly excepted the order and drove off. The vanilla was for me so I took a drink and it tasted like pure sugar with little or no flavor. I tasted the others and they were even worse. The strawberry one was for a friend of mine so I went to Wendy's and got her a strawberry frosty. While I was at Wendy's I asked the girl working the drive through if she could dump them for me so they wouldnt spill in my car.”

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Posted 1 month ago

“I love DD on veterans Rd West and Victory blvd Staten Island NY!!! I drive 15 minutes out of my way to go to this location!! I pass about 5 DD in my area just to go there!! The workers are the most pleasant people you could ever meet, The coffee is so fresh and hot and the service is so fast!! I order at the mic by the time I get to the window my coffee is waiting for me!!”

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Posted 1 month ago

“Dunkin Donuts recently opened on Horizon Ridge so I went through the drive through and ordered donuts for my granddaughter. When I tried to pay I was told they don’t accept cash so I was forced to use a credit card card. I won’t be returning.”

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Posted 1 month ago

Dunkin' Donuts is rated 2.1 based on 283 reviews