Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.17

2.2 Rating 493 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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2.2

Based on 493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On sunday March 22, 2026, My wife and I went to the Duncan on route 52 in Walden NY and received the worst customer service we have ever witnessed of all the Duncan's in the area! We ordered two iced coffees, three wake up wraps, one bagel with cream cheese and one doughnut. The bill came to a little over 20 dollars. When we arrived at the drive through window all the server gave us was the coffee and the doughnut. We asked the server where the remainder of our order was? she then took our receipt, looked at it and became angered directing her anger towards us.. the server then called the manager over. The manager then took our receipt and requested our debit card, and said she was going to give us a refund. We then asked if we were going to get the remainder of our food? At this point the manager became angered as if we did something wrong. Again she became angered and frustrated mumbling something in Spanish under her breath, her anger was directed towards both me and my wife. Stating "we didnt want the food." I then told the manager that WE DID want the food we ordered and paid for, and didn't appreciate her accusatory attitude towards us. The manager then stated in a very uncustomer oriented tone of voice that she was not accusing us of doing anything. I then advised her that we would never be visiting this Duncan location ever again. We have been customer of the local Duncan's in our area, and this WAS our first visit (and last visit) to this particular Duncan's. We love Duncan and have always been treated with respect. I'm very disappointed with the lack of customer care this particular Duncan gave us. The staff at this Duncan is a detriment to the Duncan brand.”

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Posted 1 month ago

“I've always had dunkin' donuts I've been in the hospital now for about 10 days in hospital cough is really got old not all that good you know yesterday had your competition Starbucks I really messed up it was not all that he reminded me of 7-Eleven coffee this morning I decided to get up early early at like 5:30 in the morning thanks to the nurses and that said to order me some dunkin' donut coffee and thank God I did I'm 100% Colombian coffee man myself I've been drinking coffee and coffee over 40 years but it ordered me this extra large hot original coffee with full creamers and this is as far as I'm concerned for fast food restaurant quality golfing top of the line brothers sisters Y'all doing outstanding job I wanted to leave this review because like I said I've never had your coffee before today this will be my to-go to coffee place now anytime I need to order coffee and a hurry this is where I'll be best coffee ever first time customer excellent job guys Thank you very much keep up the great work”

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Posted 1 month ago

“Dunkin sucks all processed food. They promote savings on how much they are doing for you. Hard to find a location that actually has good coffee. Many to Es I just make it at home - it’s better !”

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Posted 1 month ago

“I visited the St. Johnsbury Dunkin on 3/15 and ordered a large refresher, however they handed me a medium. When I pointed this out the lady actually took a large cup, filled it with ice and added the medium drink into the large cup and handed it back to me. WTH is this?”

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Posted 1 month ago

“How does DD stay in business?? I hadn’t been in a DD in a long time and thought I would stop into a new one that recently opened near my home. My donut was small, dry, overpriced and barely had any glazing on it. I should have went into the King Soopers across the street. Their donuts are much better.”

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Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

Dunkin' Donuts 1 star review on 13th March 2026

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Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 1 month ago

“I’m thankful for their help—the withdrawal issue was resolved efficiently and without hassle.”

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Posted 1 month ago

“Dunkin donuts are horrible, coffee horrible, kolochies horrible. Only Asians can make donuts and kolochies. Im white! I've tried a few donut shops not ran by Asians and they all are horrible. Shout out to Snow Flake donuts in Waxahachie! They are the best 10 stars! By far!”

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Posted 1 month ago

“Some people working at the register it’s not for them. I went to Dunkin’ Donuts on Indiantown Road that lady at the register was so rude on a point I walked out and left the coffee. I am not going back to this place.”

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Posted 1 month ago

“A small banana cloud latte was almost $7 which was okay however it did not taste like banana much. Never again!”

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Posted 1 month ago

“I ❤️ Dunkin Doughnuts 🍩 🥐 They are so dang good but it'll be much better if they had wheat flour Doughnuts... I cook with wheat flour all the time”

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Posted 1 month ago

“Went to Dunkin in Market square in downtown Pittsburgh 1 there was nothing but people in there that get high just nodding buying drugs then a girl name Renee said the manager Sam doesn’t care if they are in there so neither does she I think that place needs cleaned up I had my 4 year old with me and was afraid for our safety in that Dunkin”

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Posted 2 months ago

“3206 West 111th Street, This location is very, very special to me. I look forward to seeing these beautiful bright smiley faces to make my day every morning. The management is very nice and kind as well as the polite and sweet employees. I feel very good about knowing they are here to serve the community and others with respect and dignity. America runs on Dunkin.❤️💯”

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Posted 2 months ago

“Worst experience ever. Stopped at the Dunkin' Donuts on the PA Turnpike at Allentown. Waited for 10 minutes at the cash register before the woman behind the counter told us you can't order at the register you have to order at the kiosk went to the kiosk to place an order and it didn't work kept taking us in a circle. The girl behind the counter still would not take the order. Finally we left they want you to do the ordering yourself instead of the employee, but don't even give you an employee discount would never go to the Dunkin' Donuts again. The girl was rude and not willing to help.”

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Posted 2 months ago

“Dunkin in Cooksville MD. The worse. I ordered on the app. Walked in girl was on her phone . Walked to the back. Came out still on phone. No one else there. It took 10 minutes just to get a regular coffee. Will never go to this one again !”

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Posted 2 months ago

“I visited your Dunkin at 87th Avenue in Doral. Happy with the avocado toast although it should be cut in half. The staff is not friendly and not accommodating. I realize many businesses are short staffed. I had 3 items asked for a tray. In an unfriendly response. We don’t have trays. I’m 73 and have worked for many years. I blame management for not properly training their employees!”

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Posted 2 months ago

“I was helped by Chris at The Newport Ri on memorial blvd and he was amazing so helpful and a great attitude I love coming to this location because of him thx guys keep it up”

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Posted 2 months ago

“You people are worthless won't take cash not all people use credit I don't like debt refuse my money we can't take hundreds will never buy there again”

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Posted 2 months ago

“Delicious coffees and donuts with friendly service. 😊”

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Posted 2 months ago

Dunkin' Donuts is rated 2.2 based on 493 reviews