Name: Dunkin' Donuts
Rating: 2.18

“Absolute trash”

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Posted 1 month ago

“I always go in the morning super early before work I like that it’s open a the people there are always nice 😊”

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Posted 1 month ago

“AbSOLUTELY TERRIBLE-the breakfast ,raisin bagel (STALE/ HARD ), egg, sausage and I was hungry because i HAD MISSED Mcdonalds time period-I threw most of it in the trASH. The young lady on duty on Sept. 8,2015 at about 10:30 am--all the ladies are short , but she at least smiles TRIED TO ACCOMODATE ME and had personality compared to the others. Whoever owns this store needs to be FIRED-YES THE OWNER BECAUSE ALL THINGS START AT THE TOP--LOOK AT WASHINGTON D.C.”

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Posted 1 month ago

“Quality of products , poor , major change in last 6 months.”

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Posted 1 month ago

“Customer service very unpleasant, I have been going to DD for a long time but unfortunately today was the first time I had an awful experience. The location on 5615S Harlem Ave Chicago, I was there just 15 minutes ago on 09/06/2025”

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Posted 1 month ago

“Today (9/5/2025) I bought 6 Boston cream. When I got home I found them to be very stale. I took them back to the store. The clerk took my word that they were stale and threw them away. He then got me 6 new ones. I checked them at the counter and they were just as bad. I asked for a refund and they gave it to me. My question is, since I use the auto reload how can I get my money out of the app? When you used to have bakers on site making fresh in the store your donuts were great. Since you started shipping them in they are hit or miss for freshness. Quite a disappointment.”

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Posted 1 month ago

“First of all, there is no place to lodge complaints on your website. Do you not care the learn about poor service? I go to the dunkin on 158 and 146 in Altamont NY every day for a coffee. Lately, there has been nobody working the drivethru. One morning, the place wasn't even open. I pre-order with the app. Still I wait at the drive thru. This morning, I actually had to get out of my car and go into the store where the woman with the headset on was rude and complained about working there. The person behind me was so frustrated that he rode up on the curb to get around me while I was at the window waiting for someone, I thought he was going to hit me. This has gotten worse over the last few weeks. I can go elsewhere but I choose to go there. If you don't want my business... FINE! You're not the only place who sells coffee. Thanks for the douchbaggery Gene”

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Posted 1 month ago

“My wife and I just stopped at dunkin (395 monroe tpke ct ) and had the following concerns. place was dirty, selection of donuts were limited, regular coffee was old bitter ( mine was decaf and was good ). Had to use bathroom and there was no toilet tissue had to use my hankie. We are rewards members and are frequent customers. This visit was at 2:00pm not crowded and FIVE employees were mulling around. VERY DISSATISFIED”

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Posted 1 month ago

“The price of tea ( also just about everything) went up again after just going up three months ago, after going up six months ago after going up consistently every three to five months…Comon what the hell is going on??”

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Posted 1 month ago

“The person at the counter had plastic gloves on but took my money and gave me change then used the same gloves to put my donut in a bag. Money is dirty enough but he could have emptied the trash and cleaned toilets with the same gloves.”

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Posted 1 month ago

“All of the staff are very kind and helpful and they are very fast they work hard it's always clean the food tastes amazing along with the”

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Posted 1 month ago

“The servers are warm. The serving was fast and accurate. I had a taste of Ice matcha and strawberry donuts. It's greatly recommended. I love it.”

Dunkin' Donuts 5 star review on 25th August 2025

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Posted 1 month ago

“Location: 5821 Wooster Pike, Medina, OH on 8/24/25 we ordered one breakfast sandwich and it was totally cold, we also ordered one avocado toast and the bread was "Not Toasted" and the guacamole tasted so sour and slightly brown and the amount spread on the bread wasn't even as thick as a piece of paper. There was only one other person in the restaurant so it wasn't due to busyness. I would never go back to any DD location cause this is the second location that was terrible .”

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Posted 1 month ago

“I go there for their iced coffee. Their iced coffee is the best.”

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Posted 1 month ago

“These guys suck now days. The last 3 times I have went there they were out of most munchkins,had a very select few. Went there yesterday and tried to get in,was told by 2 employees sitting outside that lobby was closed that I had to go thru drive thru. Got back into the car went to drive thru only to be told that most of the donuts I wanted they didn’t have. From now on I will be driving across town to Krispy Kreme donuts.”

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Posted 1 month ago

“SERIOUSLY!!!! Beside the sandwiches the 2 men making the Sandwich never changed gloves while constantly pulling their pants up and when the manager gave them (what I presume) was their paycheck. Disgusting. I’m just hoping toasting the sandwiches killed some of the gems🤢My 2nd sandwich which was my husband was as equally horrible!”

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Posted 1 month ago

“SERIOUSLY!!!! Beside the sandwiches the 2 men making the Sandwich never changed gloves while constantly pulling their pants up and when the manager gave them (what I presume) was their paycheck. Disgusting. I’m just hoping toasting the sandwiches killed some of the gems🤢My 2nd sandwich which was my husband was as equally horrible!”

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Posted 1 month ago

“I bought a strawberry matcha and it was really tasty and amazing service”

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Posted 1 month ago

“This review is about the Locust Grove,Tanger location.I observed a tall lady getting on to the older woman at the counter about my order i was waiting on. it was a mobile order. turns out it was already sitting on the end of counter ready. But the older woman working the front counter wasn't aware of that, so asked and was told by the manager that it was right there, i mite add very loudly and very hatefully. The older lady working the front counter said I'm wrong I'm always wrong. then the manager Kelly yelled at her and said just clock out and go home Tammy! Wow I've never seen a manager that talks to employees like this. SO unprofessional! I just wanted you to know how this manager talks to her employees. She is in need of anger management training![the manager] Hope this type of management is not the type of management that your company accepts!”

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Posted 1 month ago

“This review is about the Locust Grove,Tanger location.I observed a tall lady getting on to the older woman at the counter about my order i was waiting on. it was a mobile order. turns out it was already sitting on the end of counter ready. But the older woman working the front counter wasn't aware of that, so asked and was told by the manager that it was right there, i mite add very loudly and very hatefully. The older lady working the front counter said I'm wrong I'm always wrong. then the manager Kelly yelled at her and said just clock out and go home Tammy! Wow I've never seen a manager that talks to employees like this. SO unprofessional! I just wanted you to know how this manager talks to her employees. She is in need of anger management training![the manager] Hope this type of management is not the type of management that your company accepts!”

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Posted 1 month ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

Dunkin' Donuts Reviews