Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 337 Reviews

24 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is great, staff is friendly , but the owners have a hard time fixing the AC . The Jensen Beach store operates without a proper AC for over a year , remember we are in Florida. It was brought up numerous times to the owner and regional director’s attention and we keep hearing “a few more months”. Staff operates in an uncomfortable environment as well.”

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Posted 1 month ago

“Order done horribly wrong. My drink was half full, it taste nothing like what I ordered. I’m very disappointed and will not be going back”

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Posted 1 month ago

“Such a good place to grab some coffee”

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Posted 1 month ago

“dunkin is such an amazing doughnut, ice cream and coffee place. I love going here for a nice chill morning i love going here with my friends all of my friends love it and we are so glad we have Dunkin in our town”

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Posted 1 month ago

“The workers were very funny and made us laugh they also where very nice and fast with the order I DEVOURED MY FOOD IT WAS SO GOOD”

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Posted 1 month ago

“The are super fluffy”

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Posted 1 month ago

“Good and nice people”

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Posted 1 month ago

“they made the drink so good. everyone was so nice!!”

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Posted 1 month ago

“I’m sry to say your creamer is not that creamy. The flavor I bought was Extra Extra coffee creamer. Not a real flavor listed, also I have a cream Frother & it doesn’t froth up ! Very disappointing, I believe I bought your creamer because it was on sale, but the experience wasn’t that memorable. I’d like to say I won’t buy your creamer again, but if it goes on sale again I just might, or maybe not if the memory comes back. Just want you to know I was very disappointed. I expected more from a big brand name! By the way I can’t load a picture or take a picture to show you guys my coffee experience !”

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Posted 1 month ago

“Is there a problem with chocolate? I asked for a cake chocolate covered doughnut. There was barely, top was not fully covered, any chocolate on the doughnuts. This was the store at Veterans Blvd in metairie.”

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Posted 1 month ago

“Best place to be is at Dunkin on Mandalay Ave Clearwater Beach FL Great staff Awesome Drinks and yummy food”

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Posted 1 month ago

“order loaded hash browns and ask for extra cheese and not get it and pay for it”

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Posted 1 month ago

“I travel all over New England and use Dunkin’ Donuts every morning for an iced coffee and a blueberry muffin Medfield mass Dunkin’ Donuts is my home store. I must say their muffins are absolutely terrible. They never make them right. I would think they would just be like every other Dunkin’ Donuts, however, they are not. It’s a matter of fact they are so bad. I have stopped going there.”

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Posted 1 month ago

“It does not matter the time of day, Dunkin donuts are always stale. It has not always been like this, but I guess this is the new Dunkin. I was so excited to finally get one in my town, but after just three visits I have sworn off all Dunkin's everywhere. The last donuts were so hard I just tossed the bag and receit on the counter, turned around and walked out with a loud 'I will never be back.' There is no evidence that corporate even cares, so disappointed.”

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Posted 2 months ago

“I go to the Dunkin in Altoona, IA. I have been ordering the Matcha drink. It's suppose to be blended. NO ICECUBES VISIBLE, LIKE A SMOOTHY. I HAVE RETURNED IT TWICE, BECAUSE OF ICE CHUNKS. THEY DONT GET IT. How many times, do I have to explain. Am I the only one that orders these. If anyone reads these, please talk to someone!”

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Posted 2 months ago

“The Dunkin Donuts in Roanoke Rapids is the WORST!!! CUSTOMER SERVICE IS TERRIBLE WAIT TIME ON AVERAGE 15-20 minutes!! You have to announce at Drive thru that you want to order!! Very Disappointed!!”

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Posted 2 months ago

“Dunkin Donuts used to be my favorite place. Since they changed and no longer make things in house, the quality SUCKS! I will never be back. Walmart has better quality on their stale donuts and I don't buy them either. To be frank about it, the dump has better quality. I will NEVER be back!”

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Posted 2 months ago

“I absolutely will NEVER go to another Duncan Donuts again. the girl that waited on me was terrific. however, the last several times I've gotten a dozen donuts at the shop on Valley, I've had to throw out most of them each time. they are hard as rocks. I've bought them different times of the day so no matter if you buy in the mornings or afternoons, they aren't worth bringing home. I pay too much for their donuts to have to throw them out. this place could go out of business and no one would miss them.”

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Posted 2 months ago

“The new Dunkin Donuts in Minnetonka needs help making egg wraps. I have tried them twice. They were not wrapped n were burned.”

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Posted 2 months ago

“The new cup lead is very bad and dangerous. I’ve been going to DD for 25 y and I’m about to switch to Starbucks because of that dangerous lead I would give you 5 stars for the coffee but 2 stars is enough for that poor quality cup lead”

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Posted 2 months ago

Dunkin' Donuts is rated 2.2 based on 337 reviews