Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 427 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish there was a ZERO stars choice! Visited DD on Hagen Rd in Boynton Beach. ONE employee in the entire store! He was pleasant, took my order for a BOX OF JOE. I specifically requested REGULAR and confirmed it was REGULAR NOT DECAF twice while order was being filled. Got to my destination and guests noted the tiny label affixed to the box read "DECAF." The box was a waste. I have been trying to reach DD Customer Service since (4 days ago) -- no way to reach ANYONE. Have waited 4 times at up to 30+ mins of listening to a recording stating "calls are extremely heavy." I chose the "call-back" feature 3 times -- absolutely no callback. I've even tried to reach their parent company, Inspire Brands, to no avail. Must listen to a sales pitch from Medical Alert company before being transferred to a number that is NOT related to DD! Now I see why there is complaint after complaint online. No more DD for me!”

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Posted 2 months ago

“We have gone to a Dunkin in Horseheads NY in the Grand Central Plaza and for about a month the service has been absolutely terrible, this passed Sunday was the top, my wife ordered a Sausage and white cheddar croissant sandwich and they seem to always put the egg on which is a waste and then my wife found the paper from the cheese still on the cheese and then my wake up wrap wasn’t even cooked. Then for several mouths they don’t even have napkins”

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Posted 2 months ago

“Rude Trainor & manager. Ordered a light & sweet coffee. Trainor told the trainee I didn't know how to order coffee when he asked what it was. Been ordering it that way for 30 years. After a second sparky comment, I suggested she was being rude, so her manager yelled, "OK, everybody get your donuts & get out". Wow ... great customer service. I won't be back.”

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Posted 2 months ago

“So first we went up, but they didn’t have the donut my sister wanted, but they said they had the pumpkin donuts so we got the pumpkin donut and then we went up to the window we gave her a tip. Her name is Becca. She’s a very nice girl and she said great choice to the pumpkin donuts.”

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Posted 2 months ago

“I am writing in hopes that you PLEASE make awareness to your crappy training. I visit several dunkins within my area weekly, 02747. Weather it be in dartmouth westport mansfield franklin MA, no one knows how to make a caramel swirl, except the people of my generation in the a.m. Any other timif the day They pump handle and nothing comes out but they PUMPED IT 3 TIMES!!! HELLO YA SEE ANY CARAMEL IN THE CUP??? Nope just paid for a regular cup of coffee. Tired of giving just about $4.00 for something i didn’t order. Too busy leaning against drive thru looking at phone or complaining about what is going on in life or just plain ol jokin laughin it up. I believe i am done with DD and will just be making coffee at home and calling it my own brew.”

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Posted 2 months ago

“Stop putting stickers on the lids of your drinks. The adhesive doesn't come off cleanly and is a serious pain to take off! It isn't even necessary to cover your drinks this way!”

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Posted 2 months ago

“Dunkin on the old trail in Lewisberry does an amazing job! great service!”

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Posted 2 months ago

“I have been a loyal rewards customer for over 5 years, I use my Dunkin account on a weekly basic. Today I found out I was on auto pay, once my card gets under $10.00. who does this, if I wanted to add money to this account if wouldn't have been $25.00. I want my money back and remove the app from my phone. I've been calling all day, they have a phone number that you can't reach anyone and a website that doesn't work. Dunkin you suck.”

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Posted 2 months ago

“The second time in 3 days something went wrong at dunkin' donuts. First time quality issue and they issued me the points in return. So I went and ordered the same thing 2 days later using the points that they gave me. When I got to the restaurant I noticed the points weren't used for the purchase and I had to pay almost $11 for a sandwich and coffee. When I asked the girl there she said your points were not used but when I looked at my points they were all gone. And it said on the slip points used but it also charged me on my credit card. I really don't think there's an excuse for that. I am so upset. What the message have not received it email back yet. Call Dunkin donuts corporate was on hold for a half hour so I had to hang up. I know I don't mean much to them but it's not really fair. At this point I don't know what to do. My wife likes the Frozen coffee so I told her I can't go back until they settle this issue. That's if they do settle it. I had an issue a little while back and I got nothing out of it. I don't understand a big company like that. Should be great with customer service, they just don't seem to care.”

Dunkin' Donuts 1 star review on 29th September 2025

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Posted 2 months ago

“Twice I have been to the new Dunkin' Donuts in Cumberland, Maryland. Once was at 6:00pm and once was at 4:00pm. They had no donuts! I mentioned that it was only 4:00pm and he said something about the morning. I just ignore it and walked out. I had a coupon also that was only good for that new Dunkin' Donuts and it expires Sept. 30. Very disappointed in the response of the worker and the supply. If your main business is selling donuts, then you should have an ample supply! Couldn't believe it!”

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Posted 2 months ago

“I love the glazed donuts yummy tasty can not say enough ,good customer service highly recommend it”

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Posted 2 months ago

“Placed an order at Dunkin’ Donuts on South Semoran, Orlando and it wasn’t until I asked to have the order canceled and my money refunded that then 2 employees scrambled to fill an order that should have taken 2 minutes. 5 employees in the store and inside orders were not being filled. I was advised that there was no manager to issue a refund . It takes a lot for me to get upset, and the lack of customer service was very upsetting.”

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Posted 2 months ago

“Every single time, and I really mean 100% of the time, they put my two Boston Creme doughnuts upside-down in the bag, so the chocolate is stuck to the bottom of the bag.”

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Posted 2 months ago

“Most of the stores seem understaffed, but when I found out that Dunkin nixed the pumpkin muffins, I was mortified! What in the world is corporate thinking???? This is as crazy as when they discontinued the German chocolate donut ( a masterpiece) ! Well, I'm dun with Dunkin!!”

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Posted 2 months ago

“Great service love Dunkin”

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Posted 2 months ago

“my son loved the look and sizes”

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Posted 2 months ago

“I go to many Dunkin' Donuts throughout Massachusetts with my job and many of them are just phenomenal with no complaints. However the store on Grafton Street in Worcester has the worst customer service. I have gone in there a couple of times and had to leave because no one would come to the counter to even take my order. When I do get my order it's laced with all kinds of attitude like I'm wasting their time. I do not recommend this store.”

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Posted 2 months ago

“Once again I'm here complaining. The store on 158 and 146 in Altamont. As I've said before, I'm there everyday at around 6 am and I order from the app. I'm always waiting and consistently late for work because of it. I don't understand the problem. It's one cup of coffee and it's pre-ordered. Why must I always wait. This morning, 9/18/25 I had to wait at the window, nobody had my order. They knew I was waiting there and just ignored me. Finally, the kid opened the window with a look like he didn't even know what I was there for. One morning, You weren't even open. BTW... nobody got back to me regarding my first complaint. Clearly, your people don't care about their job or the company.”

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Posted 2 months ago

“good Customer service”

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Posted 3 months ago

“I was at the counter one day and overheard a man say he was there for bear food! I couldn’t believe my ears. Sure enough, the girls working went to the back and emerged with a box labeled bear food! I heard the man say he was using it to bait bears to kill! He said they love donuts. Do you know how illegal that is in Missouri to do baited killing! Extremely illegal! Do better Dunkin. I can’t support your business knowing you stand behind and approve such an illegal use of your food. If you want the leftover food to not go to waste, send it to a homeless shelter or safe house for domestic abuse victims. Saving it and allowing it to go to a bear hunter using it illegally is disgusting!”

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Posted 3 months ago

Dunkin' Donuts is rated 2.2 based on 427 reviews