Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.15

2.2 Rating 470 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 470 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 19th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coffee quality has decreased so much. Last six months I have gone to 5 different dunkins just to get a better coffee. Every store has decreased significantly the amount of coffee in their coffee. Now the cups are just hot milk with no flavor. On top of that, this site is not allowing to upload any photos 🙄”

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Posted 2 months ago

“I ordered a coffee and snackn bacon it took 5 minutes to get the coffee and there was nobody in the store because the employees were talking about personal things and did not want to make the coffee. The bacon arrived and it was not cooked all the way so I took it back and asked her to cook it a little bit more when I got the second round of bacon it was completely burnt she even had the fan the kitchen area because she had burned it so bad and still gave it to me. This was the location at Southwest 89th Street in Oklahoma City”

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Posted 2 months ago

“First time at this dunkin donuts was on my way home to Hamilton and my sugar was down so I stopped for a quick ham & cheese croissant & hot chocolate - while I waited for my food I had to use bathroom - the girl said women's room is locked because the manager takes the key home with her?? WHAT!! so they said I could use the men's room - well I walked in the mens room and the toilet was filled toilet paper and laying on top of paper a Big DUNK & it smelled terrible - so I walked out & told the all the staff standing around & no one moved they all just looked at me & did nothing - so I felt like no one had checked the bathroom in while and they didn't really care - next the hot chocolate was ok but my sandwich was burnt - safe to say I will never ever stop there again - first & last visit!!”

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Posted 2 months ago

“No one answers at Dunkin Donuts customer service. just elevator music. total waste of time.”

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Posted 3 months ago

“I purchased 2 croissant’s breakfast sandwiches at Hoffman estates IL. I asked for 2 grape jelly’s the cashier said he would’ve to charge me extra for the grape jelly packets. Which is crazy work I will never go back there, the fact that Dunkin’ Donuts couldn’t give me 2 complementary grape jelly packets for my sandwiches is crazy. Work on your customers service”

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Posted 3 months ago

“You can't get the types of donuts or see a price. The website sucks”

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Posted 3 months ago

“Dunnellon fl. They gave me the wrong order. They didn't give me a receipt & we didn't know until we got several miles away & opened the box. Will never go back again.”

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Posted 3 months ago

“Dunkin what's going on with your bagels?????? OMG!! the size has drastically changed i asked for a sesame seed bagel thru the drive thru. Got home and to my surprise it looked like a hockey puc! Im paying the same prize of a regular sized bagel. Got to go inside the store to ask if they were joking when I looked at their display All bagels were the same size extra small. Ridiculous! I guess I won't be going back for bagels anymore I will be going somewhere else. Highway robbery!! Disappointed 😞”

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Posted 3 months ago

“Yummy tried something new”

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Posted 3 months ago

“Yummy tried something new”

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Posted 3 months ago

“I received a Cinnamon Raisin Bagel today and Could Not even bite into it. It was Stale and extra, extra Hard will never order from Dogwood Location again. Actually something is always wrong when ordering from this establishment.”

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Posted 3 months ago

“Nooooooooooooo my hash browns taste like pooop there be no donuts left every time me go there be a big big bug in me coffee the sandwich look like a rat tore in it and it was moldy me will post a photograph 4 u to see what it looks like me deserve a gift card or else me will sue u 4 everything so better give me a gift card”

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Posted 3 months ago

“Great food great people!”

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Posted 3 months ago

“I was at this Newport RI today and at the register the workers name was Jen ( JJ ). I was so happy that they went above and beyond for me today. I just had to write this review thank you so much to the team there they always make my chai perfect:)”

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Posted 4 months ago

“Tried twice yesterday to contact location No manager, Made survey dissatisfied customer complaint for purchase in amount of just under $39 for stale bagels no less at 8:02 am purchase! You call corporate and language barrier and sounds like kids in school yard!”

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Posted 4 months ago

“I want to start off by saying that the employees at Dunkin are exceptional! Very friendly and kind. Today I went to Dunkin like I do everyday before work for breakfast. I always get a mango Dunkin refresher with green tea ,no ice and extra concentrate along with a breakfast sandwich. I have been going to Dunkin for over a year now. I’m there 6 days a week. Starbucks used to be my place until I had a refresher from Dunkin. Today I went and was told that they can no longer make my drink because they don’t have a up charge button. I never cared about being uncharged I understand with no ice comes extra product. I get it! However, I was told they can no longer make my drink. Wow! What customer service! Dunkin would rather lose a customer than find a way to up charge. Really blows my mind. Guess it’s back to Starbucks for me. Good job management for losing a loyal customer!”

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Posted 4 months ago

“(Beware) I got food poisoning from the wicked munchkins donuts at Lousiville Ohio store. I have tried to call many times! The store phone rings twice and goes a non voicemail!”

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Posted 4 months ago

“I went in today to dunkin on Phelan and Daniela the lady that took my order simply didnt know what she was doing and couldnt understand anything i was saying. She looked lost the whole time, i ordered 2 ham and swiss croissants and she proceeded to ask me if i wanted a bacon egg and chesse biscut and i even pointed at the screen since she looked completely lost and once the manager helped her locate it and ring me up she gave me 2 bacon and jelly croissants and they look extremly burnt and stiff when she gave them to me cold like basically straight of the freezer .”

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Posted 4 months ago

“The staff yelled at me because I wanted to use a table for a meeting, it had old spilled coffee on it. Thay said, "we don't do that!"”

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Posted 4 months ago

“Great food and workers”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 470 reviews