Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.07

2.1 Rating 283 Reviews

22 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.1

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

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“This is one of the worst Dunkins I’ve ever been to. They’re always out of everything their coffee taste like water they never give you what you want when you order specifics and their food specifically eggs taste like bleach I don’t know who’s running the store. They obviously don’t know what they’re doing.”

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Posted 1 month ago

“Twice I ordered from uber eats, the location Garfield heights Ohio. Both times my two sandwiches were missing. Got charged and tried to call the location and no one answers. Get it together Garfield heights Dunkin donuts 👎😡”

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Posted 1 month ago

“Terrible service. On multiple occurrences I’ve have received wrong coffee order. Incomplete orders, not properly cooked food at same location. They need to step it up.”

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Posted 1 month ago

“The store on Firetower , was locked amd lights out. Employee sent us to drive thru, she states they were out of doughnuts...i drove off. What is going on mid day monday that this is the deal??”

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Posted 1 month ago

“Asked for less is e which is an option and they filled the cup to the top with ice and told me that’s who they make it….then they forgot part of my order. I won’t be going back to this location again and hope you all are careful and check your orders before leaving!”

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Posted 1 month ago

“Erica was so nice and generous loved our drinks!”

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Posted 1 month ago

“I could not hate the new lids for large cappuccinos more. When I drink cappuccino I want to taste IT not plastic. In addition, a few drops of cappuccino always accumulate on the outside of the lid so now all my clothing have coffee stains on them.”

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Posted 1 month ago

“I work in the mall, and this location always makes me feel like I'm a part of the team. Their service is unmatched. Thank you, DD team!”

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Posted 1 month ago

“The staff at this Dunkin’ Donuts were so unfriendly and miserable. The one girl waiting on us should be working behind a desk not dealing with customers. We waited 15 min before she even looked at us and we were the only customers in the store. Very unpleasant experience and I will not go back there.”

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Posted 1 month ago

“I don’t understand how the chai latte is so bad now. The first time I thought they made it wrong. Then the second time was just as bad.”

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Posted 1 month ago

“The workers there are very friendly and I didn’t have to wait more than 5 minutes to receive my order. They have such a wide variety of food that hits my taste buds whenever eaten. They also offer better and more food rewards to customers. Area is bright and mostly clean but although I would recommend checking out on their restrooms.”

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Posted 1 month ago

“The dunkin on Glen Bernie in Newbern, North Carolina is the worst for always running out of dunkalatte milk, they say that this is a popular drink. Then why wouldn't you up your ordering? If you know that you're running out of product before your next truck, poor management I have complained several times about going through the drive thru and getting trapped in the line only for them to tell us they're out of product. This has happened on many occasions. They need to put a sign out at the road, so customers aren't trapped in their drive thru when can't supply the customers need. So therefore I go to the one on Neuse boulevard which is the best! I have never gone there and been told they were out of productI i've heard many people in my area.Complain about this particular store.”

Helpful Report

Posted 1 month ago

“I order a breakfast sandwich bagel I order with extra bacon all I got was one bacon broken down into 3 pieces what is up with that.”

Helpful Report

Posted 1 month ago

“The investor or Dunkin Brands Corporate need to repaint the parking lot. Of major concern to me, and others requiring disabled parking, is the Handicap Access zone not being visible. That ZONE provides a buffer so that we can get our equipment out safely, without hitting or damaging someone else’s vehicle. I contacted Dunkin months ago and so far all I have gotten is an automated response that they will contact me. (The parking lot was faded in 2022 and the attached picture is from October 2024. As of late April 2025 the lot has not been repainted.) If you are disabled, suggest you park carefully and at your own risk! I have been in the situation where you park and get out o.k. But when you come back, an improperly parked driver, threatens you as you try to maneuver back into your car. (As in the picture.) My concern is not with those taking my order, providing my product, etc. While the customer service at the Dunkin 1537 Hudson Bridge rd. In Stockbridge, GA is not always perfect, the people work hard and the service industry is tough. This is a top management/ lack of leadership issue!”

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Posted 1 month ago

“My Dunkin always makes me super happy love the prices & my Dunkin peeps is always giving me excellent service I was just at my Dunkin this morning my order was super fantastic”

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Posted 1 month ago

“I went today, Monday, April 28th. My cell phone app would not work. They had me drive up to drive through window. They were unable to get it to work. They informed me I needed to pay cash inorder to place order. I went home and my app worked. I tried calling Dunkin donut Customer Service 4 different times. Placed on hold several minutes then they hung up me. If use the website email, it does not work either. This was Order ahead a time on Mondays for promotion of 100 points. Since my app didn't work I was not able to order. So I was not able to get a receipt or an way of showing I came to the window. I would a refund of some sort or discount!!”

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Posted 1 month ago

“Jelly filled donut holes had NO JELLY. What a joke”

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Posted 1 month ago

“25 West 43rd Street Dunkin is the worst Dunkin in the world. They have no sense on how to speak with customers. I just asked if you can check how much is left, they said don't see. Last 2 times back the lady there was able to tell me how much is left. Same I explained the guy Ahmed said I am a liar. Why would anyone lie if you are just asking them to check there system. Never experienced such bad service. Have stopped going there where I was a daily customers. Would never recommend this Dunkin to anyone.”

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Posted 1 month ago

“The drive through is ridiculous in Roanoke rapids nc You can be the only one in line and it still takes over 10 minutes to get your coffee. They aren’t busy idk what the issue is.”

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Posted 1 month ago

“Ordered two large refreshers, one light ice and one no ice. They did not fill the no ice one all the way and say that’s how it is, but I was there the other day and got one no ice and it was full.”

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Posted 1 month ago

Dunkin' Donuts is rated 2.1 based on 283 reviews