Name: Dunkin' Donuts
Rating: 2.06

“I visited the Dunkin Donuts in Chicago on Garfield Blvd and State Street on my way to a business meeting. Customer service did not exist in a positive way. I ordered a large hazelnut coffee, but was not able to use my points, I ordered a multigrain bagel and when I got to my destination to eat it, it was rock hard, I did not have it toasted only sliced. I was not able to use my points on either because I was not sure of how it worked, and no one would show me how, bad customer service. There were no coffee stirrers, and how can you be a coffee shop, and run out of stirrers, it was only 9 a.m. I recently made the decision to switch to Dunkin instead of Starbucks but I have had bad experiences, but this was the worst, and I decided to write about it.I was really disappointed that I was not able to eat my bagel, or use my points . I don’t really want to go back to Starbucks, but I really enjoy good customer service, and a fresh bagel in the morning.”

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Posted 2 months ago

“Great! Yummy!”

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Posted 2 months ago

“the service of some workers, such as Sara who works at the store 8490 Seminole”

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Posted 2 months ago

“Sarah Humphrey 5 stars”

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Posted 2 months ago

“Wow Dunkin like everyone else got cheap. I used to look forward to my birthday coffee, and you took it away wow I get some extra points. I would much rather have a free coffee on my birthday. Thanks for getting cheap like all the other companies”

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Posted 2 months ago

“Super rude lady at 5:30 pm, store in Colorado Springs on Filmore Drive thru. I should’ve driven away when she first started her rude interaction with me. She gave me drink with lid not closed and slammed drive thru window. Usual workers are super kind and I give a tip in their tip cup. Please talk or get rid of her. Thanks!”

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Posted 2 months ago

“I had to wait 30 mins in the drive thru line just from one drink Don’t recommend this location if you’re in a hurry”

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Posted 2 months ago

“Tiffin dunkin(44883)Your employees don’t know how to let the customer finish speaking before closing the window, after I asked if the raspberry shots were in my lemonade but completely jus closed the window made a whole different drink then came back and asked if I had 2 drinks I did not and then I gave her my drink and asked her to put the raspberry shots that I ordered in it she took my drink and another girl gave it back and they still didn’t put what I wanted in the order.”

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Posted 2 months ago

“I pulled up to the drive thru n the afternoon. Only one car in front of me. No one responded. I waited a good amount of time. When I pulled up to the window and the inside seemed deserted. I waited and eventually a young lady came to the window. I explained no one came to the microphone to take my order so I came to the window. said I’m sorry we can’t take orders from the window. You have to drive around and go through again left. This lack of service is happening at all the Dunkin’ facility. I will make coffee at home and save money for now. Let me know when you guys straighten out your employee situation and maybe I’ll start buying Dunkin’ Donuts again. And by the way, I do have the app in the app does NOT work any better.”

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Posted 2 months ago

“I pulled up to the drive thru n the afternoon. Only one car in front of me. No one responded. I waited a good amount of time. When I pulled up to the window and the inside seemed deserted. I waited and eventually a young lady came to the window. I explained no one came to the microphone to take my order so I came to the window. said I’m sorry we can’t take orders from the window. You have to drive around and go through again left. This lack of service is happening at all the Dunkin’ facility. I will make coffee at home and save money for now. Let me know when you guys straighten out your employee situation and maybe I’ll start buying Dunkin’ Donuts again. And by the way, I do have the app in the app does NOT work any better.”

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Posted 2 months ago

“I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.”

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Posted 2 months ago

“I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.”

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Posted 2 months ago

“I went to the Dunkin Donuts in Amsterdam on Rt 30 . I ordered a frozen coffee and Berry burst for drinks. Well they were too busy chatting about the ones kid who decided to go school today so the kid could participate in some activity. First of all,kids should go to school every day and get a proper education. But whatever,not my kid. The woman handed me a ice coffee and I told her it was supposed to be a frozen coffee. She ended up making my coffee but it was like soup when she gave me it to me. Very disappointed. She didn't even say anything to me after handing me my drink. I think I am going to start driving yo Starbucks as it just down further from Dunkin Donuts. They need to focus more on what their suppose to be doing and listening instead of private chatter. They can talk when there is no paying customers around waiting for good customer service.”

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Posted 2 months ago

“the morning workers did absolutely amazing and made my day this morning.”

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Posted 2 months ago

“I pulled up to the drive thru at 5:40 am. No one responded. I waited a good amount of time. When I pulled away I drove past a group of their employees gathered behind the store. Other customers also left without service. This store in North East Md is consistently going downhill. This area needs an alternative.”

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Posted 2 months ago

“i sat there for 15 minutes and didn’t even make it to the front of the line to make a order and there was 5 people in the line including me. They were barely working, they wernt trying to have any urgency even though the line was getting longer. I love dunkin’s food and drink but their service has to be stepped up, the workers were rude and made it very clear they didn’t want to work or be there.”

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Posted 2 months ago

“The whole staff is rude and has attitudes. Theres always something wrong with my order and when I say something about it have an attitude to correct the issue even the manager.”

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Posted 2 months ago

“Their food is so good and the drinks it taste delicious and I love it”

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Posted 2 months ago

“Currently standing at the counter for 5 minutes. I'm the only one here. There are 3 workers who have all seen me, but completely ignored me. I gut they're busy, but a "welcome to dunkin, well be right with you" would have gone above long way. Do better.”

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Posted 2 months ago

“I thoroughly enjoyed my visit to your casselberry dunkin. The staff there was very friendly and personable. The workers name was Kristopher or Kristopher, and he made the vibe in your establishment very inviting GG and bright. His smile was completely contagious and it made the whole place very cheery and joyful. I always enjoy dunking coffee and he even remembered exactly how I like my coffee after only one visit. The lady there was also very sweet and smiling. A friendly happy place makes everyone feel more positive to start their day right. I'm sold as a regular at the casselberry location now.”

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Posted 2 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

Dunkin' Donuts Reviews