Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.10

2.1 Rating 233 Reviews

23 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.1

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.4 out of 5

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Dunkin' Donuts 3 star review on 1st May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Talk about bad service, I mean pure trash EVERYTHING about them”

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Posted 2 months ago

“Out of three people serving, not one has a decent English understanding.”

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Posted 2 months ago

“To the new store on 31/Palm Beach. I tried to grab the $6 box and modify to an ice tea and croissant with only cheese… the lady started yelling at me over the speaker that it will cost me more, lol. Then I said cancel that and give me a 10 box of munchkins. The lady again lectured me about the box deal and didn’t understand the meaning of cancel an order and give me another item. So I left hungry uggggg, not going there again.”

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Posted 2 months ago

“I had the app and it was great then recently it was updated and no longer worked with my phone and I had $$ on it but could not use it In order for it to work id have to get a new phone that is absolutely ridiculous”

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Posted 2 months ago

“Rude employee. Got my order wrong. And my food was burnt.. drink was bad.. practically only milk..”

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Posted 2 months ago

“Caught two male employees drinking my coffee and they began laughing afterwards and continued even after they had given me my coffee.”

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Posted 2 months ago

“Good grief. That's it. I'm done with this location. The coffee is awful. Just picked up my order and i am missing food. Paid 42 bucks and didn't get all my order. Stay away from this location, I'll just drive further to the one on 67th Ave.”

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Posted 2 months ago

“This location is the worst Managed location. The bagels, if they even have any, are never fresh. The donut selection is very limited and stale. And today a "coffee" shop has no Original Blend Gound Coffee in stock. How does a Manager not have coffee in stock. This location is close to my house but have to travel twice the distance to buy their products. Luckily there are several other coffee shops locally I can, and will now, patronize.”

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Posted 2 months ago

“Great service, lovely staff. So polite and friendly and helpful to my little boy”

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Posted 2 months ago

“Very polite and helpful staff. Will definitely return”

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Posted 2 months ago

“Doors locked, no one responding inside. No sign on door.”

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Posted 2 months ago

“20 min in line just 4 cars ! WOW !”

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Posted 2 months ago

“This location is my regular stop when I go to Dunkin. The staff is very friendly and always succeeds with my order. This morning I went in, and I had a bad experience at another location. The assistant manager quickly made me a new drink, so I had to finally leave my positive review of this location.”

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Posted 2 months ago

“Did online order, didn't have product, my card was charged, no refund at store level, called corporate for refund to be told owner would have to contact me for refund. Make it make sense. A customer was charged, didn't receive product or service, but has to wait 2 days for refund?? Horrible customer service. Starbucks here i come.”

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Posted 2 months ago

“Not as advertised I got the dunkings box this morning from the location in Kyle Tx, not even close to how good it’s advertised on tv the hash browns were burnt tasted like smoke, and my breakfast sandwich was all over the place sloppy, the egg is like a wet sponge I couldn’t eat it what a waste of of money, and the donuts are not fresh at all smh , I would not eat here even again.”

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Posted 2 months ago

“576 Grand Avenue. Ewing/ Best customer service ever and very friendly staff! Was traveling and got a bad coffee - this Dunkin replaced it with excellence. Thank you!”

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Posted 2 months ago

“I love it, they always got my back!”

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Posted 2 months ago

“The DD store on route 23 in Oneonta at Mirabito's is the best one in town. The service is way better than any of the other Dunkin Donuts. So, I will always go here even though it is a bit further for me!”

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Posted 2 months ago

“Dunkin in Mount Kisco on E Main Street is fantastic Super nice staff esp Elida and Carlos. Fast service. I highly recommend this store Much better than any other place near me by far. And big store, can sit at window counter and relax”

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Posted 2 months ago

“When I normally come to Dunkin my coffee is always good, but was very disappointed this time around and I wish I would’ve grabbed the name of that girl who did my frozen Coffee but it was a mobile order and I was in a hurry. I ordered a caramel frozen coffee. But what I got instead was a cup of cold and bland coffee. she did not use enough ice nor was is mixed well. I live less than five minutes away and by the time I got home all the ice was melted and had to remake the coffee in my own blender. And if I had to make my coffee at home there was no need to spend my money. So to the black girl with the short braids or dreads and glasses do better.”

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Posted 2 months ago

Dunkin' Donuts is rated 2.1 based on 233 reviews