Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.18

2.2 Rating 400 Reviews

25 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 400 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 10 jelly munkins and 7 of them didn’t have jelly. Do better Dunkin’s”

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Posted 2 months ago

“The Dunkin' Donuts on S. Lynnhaven in Virginia Beach seems to have no idea what they are doing - or they just don't train their employees well. I stopped in to purchase a dozen donuts two days ago, early evening. I asked for a half dozen jelly donuts, only to have the girl behind the counter tell me they didn't have those. So I then asked for 1/2 dozen apple fritters. Same response - they don't have those. Third attempt - 1/2 dozen creme filled, same response. So I asked if they had any filled and she responded they do not have donuts. I gave up. I went back the next morning and had no problem with the drive thru in getting the same donuts. But - when I handed the girl my (gold) American Express company card, she told me 'sorry but we do not take that card, sorry'. Ads everywhere say that Dunkin Donuts and AMEX are marketing partners. And, yet, they do not accept AMEX? This particular shop seems more focused on sandwiches and beverage sales.”

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Posted 2 months ago

“the two workers (i didn’t get their names, but one had greenish hair and the other had short curly hair and glasses) were very nice!! the refresher i ordered also tasted amazing! definitely would go here again! amazing atmosphere and service ❤️”

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Posted 2 months ago

“I had a very disappointing experience at the Baskin-Robbins and Dunkin’ Donuts located at 4969 Westview Dr, Frederick, MD 21703. I ordered a birthday cake in advance for my 3-year-old daughter, but when I arrived to pick it up, the cake was completely melted. I chose another cake, and I simply asked if they could write a birthday message on it. Shockingly, the employees said they were not able to do that either. My daughter was heartbroken, and as a parent, I was deeply disappointed that I couldn’t give her the birthday moment she had been looking forward to. I hope Baskin Robins and Dunkin’s Donuts taking peoples disappointments seriously to improve their service toward customers satisfaction.”

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Posted 2 months ago

“Original coffee began having a terrible taste (almost chemical) it seems that after complaint it returned to the old taste , but has now started to have that gross taste again 🤮”

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Posted 2 months ago

“Have tried Dunkin’ Donuts after a while it seems the coffee always taste like water and like you’re drinking milk or cream what’s going on? It’s gone downhill. I guess I’ll go back to donut delight a lot of times you have to wait 1015 minutes just to get a coffee. It’s ridiculous.”

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Posted 2 months ago

“Went to Dunkin Donuts in Carteret, NJ on 7/24/25 & placed a mobile order. They didn't have the iced strawberry lemon loaf & wanted to substitute it with a donut. Told them no just refund me for the loaf. Was told they could not give refunds on a mobile order I would have to call customer service. Customer service will give you a refund but in order to get it in 5 minutes you have to put it on a Dunkin Donuts gift card. Went back 7/25/25 just for an Iced Vanilla Chai with almond milk. What received was a cup of almond milk with a touch of Vanilla Chai. So disappointing. Back to Starbucks I go!!!”

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Posted 2 months ago

“Last time I went to Dunkin, ordered a 10 piece chocolate munchkin. 6 of those turned out as other flavors, didn't ask if I was willing to substitute. Just got home from my latest visit, same order, only 8 munchkins. Not impressed, likely will not be going back.”

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Posted 2 months ago

“We have just been to dunkin donuts Nottingham and what I lovely experience it was. The server Ellie is wonderful, she is polite, happy and loves a chat. Please pass on my compliments”

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Posted 2 months ago

“The drinks I get are always on point I have never had an issue with them messing up my drink and the doughnuts are always fresh!!”

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Posted 2 months ago

“I love the employees and they make my tea the best”

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Posted 2 months ago

“Dunkin' had THE BEST iced Matcha Latte anywhere until today. I received a cup filled half way with foam and the crushed ice goes down your throat whenever you take a sip from the straw ... it's horrible!! WHY do these corporations change everything?? It was perfect the way it was. The kid at the window told me that is the new way they make them using a blender now instead of hand mixing them. NO THANKS! Hopefully next time I can request them NOT to use the blender or it will be my last visit to Dunkin'. My daughter wanted the Strawberry Watermelon refresher and of course they don't have that anymore. Starbucks ruined their iced Matcha Latte as well making it a sugar-free matcha that tastes horrible, even after adding classic syrup. Just can't get the taste to what it once was. I don't understand why everything has to change ... they should have 2 options 1 sugar-free and 1 not sugar-free. I guess making my own at home will be the best resolution.”

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Posted 2 months ago

“Rude people can not even give you what you order won't be back.”

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Posted 3 months ago

“Rude employees”

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Posted 3 months ago

“Rude employees, never know what's going on, dont give you the stuff you order. I can order 20 minutes before I get there and if you walk in they say they dont have it and make you wait 30 minutes before offering something else to the point where you have to leave with nothing and this happens multiple times. And ive ordered a bagel sandwich and they put plain bread without telling me its substituted”

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Posted 3 months ago

“Asked for a jelly doughnut and it had barely any jelly in it. was not pleased nor impressed.”

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Posted 3 months ago

“What has happened to the coffee at DD. The taste is terrible. Has there been a change in where the coffee comes from or how it is produced? My last three times I’ve been there it was undrinkable.”

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Posted 3 months ago

“Good food”

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Posted 3 months ago

“Donuts are dry and tastless, 17.99 a dozen is ridiculous Walmart donuts are 100 times better.will not return”

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Posted 3 months ago

“I was at the drive thru in Cadiz ohio waiting to order , the person working the drive thru was talking to the person ahead of me , the were cussing , and dropping f bombs and yelling at each other very un professional , I won't be going to this Dunkin ever again . If I could have given a 0 star review I would have , I know this story just opened but mabye talk to your employees on how to act around your paying customers . I just stick to going to the stubenville Ohio Dunkin where they act professional .”

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Posted 3 months ago

Dunkin' Donuts is rated 2.2 based on 400 reviews