Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.16

2.2 Rating 337 Reviews

24 %

of reviewers recommend Dunkin' Donuts

Company Reviews

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Metrics

2.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my breakfast today...”

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Posted 3 months ago

“I just don’t like the 3% surcharge for “employee and retention programs”. This fee is charged without any advance notice to the consumers.”

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Posted 3 months ago

“I went to a Dunkin’ store in Poughkeepsie New York and I bought a Apple crumb donut that had little to no filling whatsoever and it ruined my day :(”

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Posted 4 months ago

“What has happened to Dunkin Donuts? The donuts are terrible. They are day old and almost hard. They used to be fluffy and the icing was gooey. Even their breakfast sandwiches have gone downhill. Everything tastes reheated and the bagels are barely toasted. I’ve always liked Dunkin Donuts but we will no longer patronize them because we throw half of our food away every time we visit one these days. And this isn’t just the local Dunkin’s either. We travel a lot and it’s the same at the out of state Dunkins too.”

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Posted 4 months ago

“I was very disappointed about the service I was given an the order that was place on Saturday morning April 19th at8:10 Am at the Highland location Sheridan Rd I place an order of Bagels an they we’re given the wrong item it’s very unacceptable.”

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Posted 4 months ago

“The quality of the doughnuts is very poor Both bathrooms are locked could not wash hands Not a clean store”

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Posted 4 months ago

“My local dunkin' donuts in Milford Ohio is without a doubt the finest one that you have the people are always very friendly call me by name and if I send my wife to get my daily coffee they never fail to ask if I'm okay and how I'm doing.”

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Posted 4 months ago

“Bring back the maple snackin bacon please. I would go everyday on my way to work to get it and I do not like the peppered bacon and haven't been there in a month.”

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Posted 4 months ago

“Best Dunkin”

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Posted 4 months ago

“Went to dunkin on Dixwell Av Hamden. A 45 minute wait thru drive thru. Gave another chance wait time no problem but the creamer in coffee was bad. Will NOT go back”

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Posted 4 months ago

“Dunkin levi Mariano ave branch has no icy chocolate today 04.15.25 at 7pm , no tuna bunwich or croissant always when I usually order said items or products. The usual that I crave for”

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Posted 4 months ago

“Dunkin levi Mariano ave branch has no icy chocolate today 04.15.25 at 7pm , no tuna bunwich or croissant always when I usually order said items or products. The usual that I crave for”

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Posted 4 months ago

“I’m a trans woman and Went to the Dover NH location and the service was very lackluster. The person waited happily on the guy in front of me and then looked at me and walked away to fill online orders so I put my tip money away and he saw that and came right over . Then didn’t put any green tea in my refresher then i asked another employee if they put any in the drink and got an attitude. Will never go back .”

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Posted 4 months ago

“I visited the Dunkin Donuts in Chicago on Garfield Blvd and State Street on my way to a business meeting. Customer service did not exist in a positive way. I ordered a large hazelnut coffee, but was not able to use my points, I ordered a multigrain bagel and when I got to my destination to eat it, it was rock hard, I did not have it toasted only sliced. I was not able to use my points on either because I was not sure of how it worked, and no one would show me how, bad customer service. There were no coffee stirrers, and how can you be a coffee shop, and run out of stirrers, it was only 9 a.m. I recently made the decision to switch to Dunkin instead of Starbucks but I have had bad experiences, but this was the worst, and I decided to write about it.I was really disappointed that I was not able to eat my bagel, or use my points . I don’t really want to go back to Starbucks, but I really enjoy good customer service, and a fresh bagel in the morning.”

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Posted 4 months ago

“Great! Yummy!”

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Posted 4 months ago

“the service of some workers, such as Sara who works at the store 8490 Seminole”

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Posted 4 months ago

“Sarah Humphrey 5 stars”

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Posted 4 months ago

“Wow Dunkin like everyone else got cheap. I used to look forward to my birthday coffee, and you took it away wow I get some extra points. I would much rather have a free coffee on my birthday. Thanks for getting cheap like all the other companies”

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Posted 4 months ago

“Super rude lady at 5:30 pm, store in Colorado Springs on Filmore Drive thru. I should’ve driven away when she first started her rude interaction with me. She gave me drink with lid not closed and slammed drive thru window. Usual workers are super kind and I give a tip in their tip cup. Please talk or get rid of her. Thanks!”

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Posted 4 months ago

“I had to wait 30 mins in the drive thru line just from one drink Don’t recommend this location if you’re in a hurry”

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Posted 4 months ago

Dunkin' Donuts is rated 2.2 based on 337 reviews