Dunkin' Donuts Reviews

Name: Dunkin' Donuts
Rating: 2.19

2.2 Rating 427 Reviews

26 %

of reviewers recommend Dunkin' Donuts

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Metrics

2.2

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5

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Dunkin' Donuts 1 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

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“Rude employees”

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Posted 4 months ago

“Rude employees, never know what's going on, dont give you the stuff you order. I can order 20 minutes before I get there and if you walk in they say they dont have it and make you wait 30 minutes before offering something else to the point where you have to leave with nothing and this happens multiple times. And ive ordered a bagel sandwich and they put plain bread without telling me its substituted”

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Posted 5 months ago

“Asked for a jelly doughnut and it had barely any jelly in it. was not pleased nor impressed.”

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Posted 5 months ago

“What has happened to the coffee at DD. The taste is terrible. Has there been a change in where the coffee comes from or how it is produced? My last three times I’ve been there it was undrinkable.”

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Posted 5 months ago

“Good food”

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Posted 5 months ago

“Donuts are dry and tastless, 17.99 a dozen is ridiculous Walmart donuts are 100 times better.will not return”

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Posted 5 months ago

“I was at the drive thru in Cadiz ohio waiting to order , the person working the drive thru was talking to the person ahead of me , the were cussing , and dropping f bombs and yelling at each other very un professional , I won't be going to this Dunkin ever again . If I could have given a 0 star review I would have , I know this story just opened but mabye talk to your employees on how to act around your paying customers . I just stick to going to the stubenville Ohio Dunkin where they act professional .”

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Posted 5 months ago

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Posted 5 months ago

“Some employees are friendly but most of them are rushed and rude. They make mistakes and then treat you like it’s your fault The avocado toast is not toasted it’s an expensive soggy piece of bread . and Dunkin’ Donuts do you realize the traffic jams your drive-thrus are creating because of how you put your parking lots together? From Pittsburgh to Monroeville to Greensburg to Latrobe you’re causing a major mess on main roads.”

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Posted 5 months ago

“They advertise deals on the Windows such as refresh your day for $3 and then when you go to order and pay it's more money. There's no sign that says only on the app. They should tell you this and not put it on the front window or where you order”

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Posted 5 months ago

“Everything is great, staff is friendly , but the owners have a hard time fixing the AC . The Jensen Beach store operates without a proper AC for over a year , remember we are in Florida. It was brought up numerous times to the owner and regional director’s attention and we keep hearing “a few more months”. Staff operates in an uncomfortable environment as well.”

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Posted 5 months ago

“Order done horribly wrong. My drink was half full, it taste nothing like what I ordered. I’m very disappointed and will not be going back”

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Posted 5 months ago

“Such a good place to grab some coffee”

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Posted 5 months ago

“dunkin is such an amazing doughnut, ice cream and coffee place. I love going here for a nice chill morning i love going here with my friends all of my friends love it and we are so glad we have Dunkin in our town”

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Posted 5 months ago

“The workers were very funny and made us laugh they also where very nice and fast with the order I DEVOURED MY FOOD IT WAS SO GOOD”

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Posted 5 months ago

“The are super fluffy”

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Posted 5 months ago

“Good and nice people”

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Posted 5 months ago

“they made the drink so good. everyone was so nice!!”

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Posted 5 months ago

“I’m sry to say your creamer is not that creamy. The flavor I bought was Extra Extra coffee creamer. Not a real flavor listed, also I have a cream Frother & it doesn’t froth up ! Very disappointing, I believe I bought your creamer because it was on sale, but the experience wasn’t that memorable. I’d like to say I won’t buy your creamer again, but if it goes on sale again I just might, or maybe not if the memory comes back. Just want you to know I was very disappointed. I expected more from a big brand name! By the way I can’t load a picture or take a picture to show you guys my coffee experience !”

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Posted 5 months ago

“Is there a problem with chocolate? I asked for a cake chocolate covered doughnut. There was barely, top was not fully covered, any chocolate on the doughnuts. This was the store at Veterans Blvd in metairie.”

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Posted 5 months ago

Dunkin' Donuts is rated 2.2 based on 427 reviews