I am hearing impaired but I had my Ava app so I could communicate. I asked for a Blue berry bagel breakfast sandwich, they said do not have Blueberry, ok a plain will do. Also ordered a wake up wrap. And a matcha, low ice, almond milk. at first she said they did not have it but then she said they do. They charge me and I walked over to pickup area. Got the Matcha with more ice than the matcha, I asked them to remove some of the ice, but got it back (looked the same). Got the wake up wrap. But not the bagel? I asked why did I not get the breakfast sandwich with a regular bagel? she moved away, I ask again and she says oh, I will make it right now? I have been waiting for it. It does not normally take this long. people have come and gone and i was still waiting. Very disappointed #9370 off of RT 495.