Slow delivery of order over a period of a couple of weeks. Most items were fine but some had to be returned for a refund. The returns process was good in as much as a courier collected the items promptly. Since collection, I've had no communication regarding my refund. I've contacted customer services whom were less than helpful. I won't know when I'll get a refund until it is made apparently. This can take 3 weeks! Funnily enough the taking of funds from my account when I ordered was very quick indeed! So, quick to take money, slow to deliver and painfully slow to refund. Not a great experience.