Brought back a pair of trousers which were faulty label still attached they cost £17 but when I was packing for my holiday I discovered there was nothing to keep zip up ie fastener or hook . The young man at the counter was very polite he said they’d been reduced to £3 in sale but there were none left . I hadn’t kept my receipt but was able to show transaction on my account he took the item away to speak to the manager who said the same as the assistant had said I asked to see him/her but was told that was the final answer hadn’t the decency to come and speak to me. I always assumed if goods are faulty and returned as sold the store should refund amount paid.