Dunnes sold me eggs which were damaged and inedible, and had to be thrown away. I contacted them and asked for a refund - which is my legal right. They would not give a refund, instead they asked for my address and phone number and said they were going to give my details to the supplier. I gave my details but said I wanted a refund from Dunnes. They completely ignored this and did not reply. A week later the supplier messaged me and asked me to call them! The supplier said the eggs were perfect but they would still replace them. The eggs were not perfect - bits of shell were missing and the contents were solid. They came to my home and replaced the eggs, which was appreciated, but again they said the eggs had been perfect and I should have used them! I was not at all impressed by the way Dunnes dealt with this and contacted them to ask why they had put me in this incredibly uncomfortable situation, and why they refused to refund me. AGAIN THEY COMPLETELY IGNORED MY EMAIL AND DID NOT REPLY. This is shockingly poor. Dunnes have profited from this situation as Dunnes kept my money whilst the supplier had to replace the eggs and I was put in an awful situation having to chase a replacement when all I wanted was a refund. This is absolutely atrocious customer service as Dunnes ignored my request for a refund, and then completely ignored my emails. Absolutely appalling. They obviously do not care about customer service at all.