Avoid this company like the plague. Their ordering system probably consists of someone reading the order confirmation from the screen, writing it down and losing it on the way to the warehouse. We have had numerous issues with ordering not going through their website but the last one was the egregious. We placed and order and paid for it (the money was debited from my account). As per the website, we were expecting delivery on January 6th. Nothing. Sent an email to Karla on the 7th inquiring its whereabouts. Nothing. Phoned on 8th January, were told that the order had not been put through and we would not receive delivery until next week. Pretty ridiculous knowing that the reason people buy their product is due to the benefits of the raw diet. Now my dog is without food and will no doubt have ill-health effects until I can find an alternative. Luckily there are enough out there and hopefully not as incompetent as these circus folk.