After reading a lot of complaints pkeaseput this into perspective. Have you ever bought human meat that has gone off when you open it within date? Or course. It happens!! Doesnt mean they're a bad company to get 1 bad meal from time to time. I've been using DAF for 6 months and all I can say is you pay for what you get. You want higher quality, go elsewhere and pay more money. Its still so much better than kibble and many other brands of raw meat suppliers. In terms of service, i have not received 1 correct order to date. They charged me for items i didn't receive, then offer a credit note which I never received. I will make sure they correct this on my next order but its their job to sort this out not mine hence the 4* rating