Raw food dog owner for many years & owned working dogs for 40yr.
Used DAF for a few year. In-store & delivery.
Recommended them to quite a few people.
Had a wee problem with my last chicken & lamb batch with the dogs vomitting all over. Stinking the house somewhat terrible & ruining a newly laid carpet in living room due to the smell & stains.
Even though it did not smell right after opening the packet I never blamed DAF & put it down to something they may have picked up. Next day I fed them chicken & they were their normal selves.
Day after the lamb & chicken mince,which brought the exact problems again as 2 day prior. House stinking........carpets ruined & dogs not good. Very close to taking them to the vets,which has to be a very serious & clear problem to me.
Chicken next day & all good.
So.........twice they were fed chicken & lamb mince & both times their was a problem. The only time there has been a problem !!
Rang & mentioned it.
I was told they would pick the remaining up the monday after & examine the food to see if there was a problem. Stopped in & nothing.
Rang day after & was told they would be here the new monday after & would take the remaining away & replace. I asked for them to replace it with chicken & no lamb content. Lady said she was placing the order while we were on the phone. Great,I thought I am getting somewhere.
Stayed in all day Monday & nothing !!!!
Tuesday they turn up around 6-30pm & I give him the remainder. I ask him for the children chicken to replace & he tells me he has nothing for me hehehehehe.
I am not going to waste my time ringing again & nor will I buy from them again. My £60-80+ a month spent can go in someone else's pocket. Someone who appreciates good custom & looking after their buyers. But most importantly,someone who does not put your dogs at risk.
Unfortunately I don't live close & I don't drive,or else I would have personally visited.
Don't be fooled like me into thinking you are a value'd customer & don't be fooled by their advertising & lovely pictures of dogs, customer service etc etc. One day,you too could have a similar problem & it may well lead to a fatality. I sure hope not..........
Name left at bottom so DAF know who is writing this :-)
3 years ago
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