We have been using this company for about 3 years now and have been happy with the service. There have been a couple of issues which we chose not to chase up but having reported it to the driver and the driver reporting it to the office no contact was made. 1 issue was that one of their drivers hit our new drive way wall and cracked all the mortar and another was the return of a box of food which had caused issues with all 3 of my dogs one blotted up and increased weight by 6kg in 2 weeks. I returned the box with the drive and he promised someone would contact me, no contact was made and no exchange or refund give, but as I have said I didn't chase these issues up. On the last 2 deliveries the driver has not rang the intercom on the gate and dumped the 8 boxes of food over the gate which broke the sensor and left the gate wide open to the property. Due to heavy rain the boxes became wet. I did report this as it was a security, the girl I spoke to took the complaint and the response was that the driver didn't throw the boxes over and there where no instructions on the order, "after 3yrs of custom and deliveries every 2 weeks I think they know to press the gate and it can be opened from anywhere in the world", also he would of had to be 7ft tall to be able to place the boxes over the gate which is on a hill. I replied and asked if this could be passed to a director, I have heard nothing since. Customer service NIL. I WONT BE USING YOU AGAINS. DELIVERIES ARE MADE TO QUITE A LOT OF PEOPLE IN THE AREA AND AS A FREQUENT DOG WALKER I WILL BE INFORMING THEM OF THE ISSUES